All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |
SOUTH AFRICAN QUALIFICATIONS AUTHORITY |
REGISTERED QUALIFICATION THAT HAS PASSED THE END DATE: |
Further Education and Training Certificate: Event Support |
SAQA QUAL ID | QUALIFICATION TITLE | |||
67461 | Further Education and Training Certificate: Event Support | |||
ORIGINATOR | ||||
SGB Travel, Tourism and Events | ||||
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY | NQF SUB-FRAMEWORK | |||
The individual Primary or Delegated Quality Assurance Functionary for each Learning Programme recorded against this qualification is shown in the table at the end of this report. | SFAP - Sub-framework Assignment Pending | |||
QUALIFICATION TYPE | FIELD | SUBFIELD | ||
Further Ed and Training Cert | Field 11 - Services | Hospitality, Tourism, Travel, Gaming and Leisure | ||
ABET BAND | MINIMUM CREDITS | PRE-2009 NQF LEVEL | NQF LEVEL | QUAL CLASS |
Undefined | 149 | Level 4 | NQF Level 04 | Regular-Unit Stds Based |
REGISTRATION STATUS | SAQA DECISION NUMBER | REGISTRATION START DATE | REGISTRATION END DATE | |
Passed the End Date - Status was "Reregistered" |
SAQA 9999/99 | 2021-07-01 | 2023-06-30 | |
LAST DATE FOR ENROLMENT | LAST DATE FOR ACHIEVEMENT | |||
2026-06-30 | 2029-06-30 |
In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise. |
This qualification does not replace any other qualification and is not replaced by any other qualification. |
PURPOSE AND RATIONALE OF THE QUALIFICATION |
Purpose:
The Further Education and Training Certificate: Event Support is aimed at individuals already employed or planning to become employed in the broader events sector. Competent learners will be able to provide effective and efficient support services to event organisers and suppliers of goods and services to the events industry.This is critical to support the services offered by other tourism product suppliers and will help to retain and grow the number of tourists. Employment opportunities resultant from this entry level qualification will include entry level personnel positions in various areas of the events industry and activities will generically cover initial customer contact as well as abilities to satisfy customer needs. The qualification provides grounding in knowledge of the industry and customer service as well as specific occupationally related skills in a range of elective choices, which include the various genres that prepare learners for the world of work. The learner successfully completing this qualification will be able to: Rationale: The Events industry in South Africa is presently following the international trend of becoming a more regulated environment. Within the South African events environment, specific legislative frameworks are already being established to inform the closer regulation of the industry. One example of such regulatory requirements includes risk and safety planning and management in the gathering of individuals associated with a very wide range of potential applications. The Event sector enables application of events organising and service provision across the following genres: All of these applications of events services are affected by the regulatory framework presently being formulated. The enabling of a qualification stream for which this qualification is the entry level qualification, will add specific value as to the standardisation of knowledge and skills requirements of individuals employed in this economically lucrative industry. The qualification envisaged will enable increased employability and employment mobility and recognition for competencies attained and will benefit the sector in the enabling of better equipped personnel which is able to fulfil roles efficiently, effectively and in a manner that results in customer satisfaction and retention. This undoubtedly will benefit the sector in terms of envisaged growth, increased employment, business opportunities and investment return within the service industry. |
LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING |
It is assumed that the learner attempting this qualification is competent in:
Recognition of Prior Learning: This Qualification and the entire fundamental, core and elective Unit Standards associated with it can be achieved by any learner through the recognition of prior learning, which includes learning outcomes achieved through formal, informal and non-formal learning and work experience. Learner and assessor will jointly decide on methods to determine prior learning and competence in the knowledge, skills, values and attitudes implicit in the qualification and the associated unit standards. This Recognition of Prior Learning may allow for: All Recognition of Prior Learning is subject to quality assurance by the relevant ETQA or an ETQA that has a Memorandum of Understanding with the relevant ETQA. Access to the Qualification: |
RECOGNISE PREVIOUS LEARNING? |
Y |
QUALIFICATION RULES |
This qualification is made up of Fundamental, Core and Elective unit standards and a minimum of 149 Credits is required to complete the qualification.
Fundamental component: The Fundamental Component consists of Unit Standards in: It is compulsory therefore for learners to do Communication in two different South African languages, one at NQF Level 4 and the other at NQF Level 3. Core component: Elective component: |
EXIT LEVEL OUTCOMES |
1. Demonstrate an understanding of the events industry.
2. Perform event administration functions. 3. Execute event support functions. Critical Cross-Field Outcomes: The qualification addresses the following Critical Cross-Field Outcomes as embedded in the Exit Level Outcomes and Associated Assessment Criteria of the qualification: Communicate effectively: Identify and solve problems: Collect, analyse, organise, and critically evaluate information: Understand the world as a set of related systems: Organise and manage own activities: Work in a team: Maintain effective working relationships: Science and technology: |
ASSOCIATED ASSESSMENT CRITERIA |
Associated Assessment Criteria for Exit Level Outcome 1:
1.1 The events industry is described in terms of the international and national events environment. 1.2 The relationship between the events industry and other industries are explained as it applies to the sector. 1.3 Events business requirements are explained in terms of the operational environment. 1.4 The principles of event design are described from an operational perspective. 1.5 Professional conduct and business ethics requirements are explained in terms of the events industry. Associated Assessment Criteria for Exit Level Outcome 2: 2.1 Information is collated and processed for utilisation in events administration. 2.2 Financial functions are applied to meet operational events administration requirements. 2.3 Logistical arrangements administration and functions are executed according to operational requirements. 2.4 Data and records are maintained in support of event administration. Associated Assessment Criteria for Exit Level Outcome 3: 3.1 Health, safety and security requirements are described as it applies to the events industry. 3.2 Customer service is provided in accordance with operational and diversity requirements. 3.3 Event marketing support is conducted in accordance with operational requirements. 3.4 Event support functions as it applies to the specific event genre are executed according to operational requirements. Integrated Assessment: Assessment practices must be open, transparent, fair, valid, and reliable and must ensure that no learner is disadvantaged in any way whatsoever. For this purpose, an integrated assessment approach is incorporated into the Qualification. Learning, teaching and assessment are inextricably aligned. Whenever possible, the assessment of knowledge, skills, attitudes and values shown in the unit standards should be integrated through the practical application of sales and services in a Nature Conservation environment. Assessment of the communication, language, literacy and numeracy should be conducted in conjunction with other aspects and should use authentic Nature Conservation sales and services contexts wherever possible. A variety of methods must be used in assessment and tools and activities must be appropriate to the context in which the learner is working. Where it is not possible to assess the learner in the workplace or on-the-job, simulations, case studies, role-plays and other similar techniques should be used to provide a context appropriate to the assessment. The term 'Integrated Assessment' implies that theoretical and practical components should be assessed together. During integrated assessments the assessor should make use of formative and summative assessment methods and assess combinations of practical, applied, foundational and reflective competencies. Assessors and moderators should make use of a range of formative and summative assessment methods. Assessors should assess and give credit for the evidence of learning that has already been acquired through formal, informal and non-formal learning and work experience. Assessment should ensure that all Specific Outcomes, Embedded Knowledge and Critical Cross-Field Outcomes are evaluated. The assessment of the Critical Cross-Field Outcomes should be integrated with the assessment of Specific Outcomes and Embedded Knowledge. |
INTERNATIONAL COMPARABILITY |
The scoping and conclusion of the envisaged events qualifications stream was informed by extensive liaison with in particular the British and Canadian events industries. Comparison thus formed an integral part of the planning and final conclusion of the submitted events qualification stream of which the Further Education and Training Certificate Event Support, NQF Level 4, forms the entry-level qualification to this qualification stream.
Impact of international comparison on the standard setting process: It is thus necessary to note even at the onset of the provided international comparison, that research conducted as part of the comparison, both informed and verified the content of the South African qualifications presently earmarked for registration. Having said that, it should likewise be noted that the specific requirements of the South African environment, in particular as it applies to our more diverse population and cultural spread, as well as the requirements of access and redress, also impacted on the final qualification/s as presented. In particular, the Further Education and Training Certificate Event Support provides for entry into the Event sector at the level of a junior event support person, something that is not clearly provided for in the more mature international events environment. The enabling of an entry level qualification strongly reflects a commitment to the NQF objective of redressing the inequalities of the past and the reality that the majority of South Africans have been denied access to formal employment opportunities within the event industry. In addition, it is furthermore motivated due to the reality that our events industry is presently en route towards maturation and the enabling of the addressing of access and redress enables in the long-term the effective transformation of this industry whilst it is in the process of professionalisation against a more defined regulatory framework. In the context of the training requirements for junior event support persons, the present qualification reflects the highest standards of practice, and makes possible the provision events of the highest quality. International focus for best practice: Liaison in particular took place via the International Event Management Body of Knowledge (EMBOK) structures. Benchmarking as well as comparison was enabled through constructive meetings and liaison with delegates from the events industries within Canada and the UK. The EMBOK is a three dimensional description of the knowledge and skills essential to create, develop and deliver an event. The term 'event' as defined by EMBOK includes conferences, exhibitions, festivals, special events, civic events, sports events and the like and thus enables effective comparison of internationally accepted best practices for the events industry at large. (Note: Extensive information presently not included in the International Comparison here provided can be accessed via http://www.embok.org/ and http://www.juliasilvers.com/embok.htm). In addition to the above, it should be noted that the Events industries in countries such as Britain, Australia and Canada is much more regulated and structured in terms of legislative frameworks impacting on the professionalisation of the industry than is presently the case in the South African Events environment (The EMBOK is utilised in these countries and is accepted as the international benchmark for in particular events management training). The following main knowledge domains are differentiated as per international practices: The Knowledge Domains can be sub-divide as per the provided table below. For the sake of symmetry the Domains are subdivided into seven Classes. These include: Administration: Design: Marketing: Operations: Risk: These specific focus areas informed the scoping of not only the qualifications stream for events but also ultimately the core focus areas incorporated into the qualifications as generated. Canada is well known for successfully staging major world events and for sustaining high levels of customer satisfaction. The Canadian emerit training programmes are based on industry-defined standards. The emerit qualification in Event Co-ordination ties in well with EMBOK and focuses extensively on the knowledge domains as identified in EMBOK. The Australian THT30102: Certificate III in meeting and events as well as the NCFE Level 2 Certificate in Event Stewarding (United Kingdom) was selected as to enable comparison with unit standard based qualifications. It should be noted that NO qualifications for comparison could be found in terms of searches conducted for SADC countries. THT30102: Certificate III in Meeting and Events: The following focus areas are identified in the above listed qualification: When compared with the Further Education and Training Certificate Event Support NQF Level 4, the following focus areas included in the submitted qualification clearly indicate alignment to international alignment in terms of events entry qualifications: Over and above these clearly aligned focus areas, the following areas are provided for as to address the South African circumstances and requirements as identified by the industry: NCFE Certificate in Event Stewarding: The NCFE level 2 Certificate in Event Stewarding is comprehensive introduction to anyone considering a career in crowd management or event management. It is also suitable for anyone already working in the industry, on a voluntary or casual basis and who wishes to formalise and further develop his or her existing experience and skills. The following mandatory areas of learning are required: > Follow registration procedures correctly and on time. > Collect passes, identification requirements and equipment, look after them and return them on completion of duty. > Record all necessary information given at pre-event/duty briefings > Follow pre-event routines correctly. > Communicate clearly. > Request help from other people when necessary. > Report any problems in a working relationship with colleagues the appropriate person. > Offer help to other people when needed. > Identify possibilities for improvements in the team's work. > Respond positively to suggestions about the way the team's work can improve. > Identify spectator characteristics at different types of events. > Identify types of behaviour displayed by individuals which impacts on crowd behaviour. > Identify types of hazardous behaviour in crowds. > Recognise signs of potential crowd problems. > Assess a spectator problem. > Take prompt action appropriate to the problem. > Demonstrate and use appropriate verbal and non-verbal communication skills. > Respond to needs of customers. > Deal effectively with a problem on behalf of a customer. > Evaluate own practice to improve performance. > Identify ways of improving customer service. > Identified suspicious objects and items in agreed with procedures. > Search designated areas for suspicious and unauthorised items. > Report suspicious objects and unauthorised items. > Demonstrate safe use of access control equipment. > Use effective verbal communication when supervising queues. > Admit individuals and refuse entry according to agreed procedures. > Provide individuals with clear reasons why the have been refused entry. > Manage queues in a safe and orderly manner. The following optional Units are provided for: > The laws pertaining to the power of arrest and detention by an Event Steward. > Situations in which an Event Steward might exercise the powers of arrest. > Implications of wrongful detention. > Circumstances in which to involve the police. > Methods for involving the police. > Methods for `preserving the scene and evidence of the incidence for appropriate authorities. > Personal safety procedures. > Organisational procedures. > Factors to consider when controlling the entry and exit of vehicles from the parking area. > Factors to consider when directing vehicles in the parking spaces. > Possible procedures for dealing with unauthorised parking. > Types and implications for special passes. > Factors to consider when dealing with an emergency. > Organisational procedures for traffic management and vehicle control. > Organisational recording and reporting procedures. When compared with the South African entry level Further Education and Training Certificate Event Support, the following similarities in focus are evident: Due to the specific focus on stewarding whilst the South African qualification has a much broader events focus the following areas of focus in the Events environment: Conclusion: The international comparison with the THT30102: Certificate III in Meeting and Events (Australia) and the NCFE Certificate in Event Stewarding (UK) indicate that good alignment in terms of main focus areas is evident. In the scoping of the qualification and qualification stream for which the qualification acts as the first qualification and entry-level learning, the South African stakeholder group agreed that persons accessing this Certificate at NQF Level 4 would fulfil different and supportive roles in line with current business practice in South Africa. This includes greater emphasis on the area of Risk Management. This Certificate articulates with other qualifications at NQF Level 5 and above (including that of an event co-ordinator) and it provides a platform for employment at entry level. This qualification is therefore comparable to those mentioned and in some cases exceeds those standards. In short the qualification is at least on par with international comparatives, and may well be best practice as it brings together all the key elements present in more than one of the foreign qualifications. |
ARTICULATION OPTIONS |
This Qualification provides the following articulation opportunities:
Horizontal articulation: Vertical articulation: |
MODERATION OPTIONS |
CRITERIA FOR THE REGISTRATION OF ASSESSORS |
Anyone assessing a learner, against this Qualification must be registered as an assessor with the relevant ETQA, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
For an applicant to register as an assessor or moderator of this Qualification the applicant needs: |
REREGISTRATION HISTORY |
As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2012; 2015. |
NOTES |
This qualification replaces qualification 17390, which is "National Certificate: Tourism: Event Support", Level 4, 156 credits. |
UNIT STANDARDS: |
ID | UNIT STANDARD TITLE | PRE-2009 NQF LEVEL | NQF LEVEL | CREDITS | |
Core | 242814 | Identify and explain the core and support functions of an organisation | Level 3 | NQF Level 03 | 6 |
Core | 13935 | Plan and conduct basic research in an office environment | Level 3 | NQF Level 03 | 6 |
Core | 13932 | Prepare and process documents for financial and banking processes | Level 3 | NQF Level 03 | 5 |
Core | 110296 | Adhere to professional conduct and business ethics in a Public Relations and Communication environment | Level 4 | NQF Level 04 | 4 |
Core | 115409 | Assist with tasks related to marketing, market research and promotions | Level 4 | NQF Level 04 | 7 |
Core | 246740 | Care for customers | Level 4 | NQF Level 04 | 3 |
Core | 261157 | Conduct events support services within specific event genres | Level 4 | NQF Level 04 | 10 |
Core | 244335 | Conduct security at an event | Level 4 | NQF Level 04 | 5 |
Core | 116594 | Function in a team | Level 4 | NQF Level 04 | 4 |
Core | 260177 | Function in the events industry | Level 4 | NQF Level 04 | 8 |
Core | 255914 | Minimise and manage safety and emergency incidents | Level 4 | NQF Level 04 | 6 |
Core | 242811 | Prioritise time and work for self and team | Level 4 | NQF Level 04 | 5 |
Core | 260179 | Provide logistical support for an event | Level 4 | NQF Level 04 | 3 |
Core | 256094 | Provide operational support for a minor event | Level 4 | NQF Level 04 | 5 |
Core | 260178 | Relate diversity to customer service | Level 4 | NQF Level 04 | 5 |
Fundamental | 119472 | Accommodate audience and context needs in oral/signed communication | Level 3 | NQF Level 03 | 5 |
Fundamental | 119457 | Interpret and use information from texts | Level 3 | NQF Level 03 | 5 |
Fundamental | 119467 | Use language and communication in occupational learning programmes | Level 3 | NQF Level 03 | 5 |
Fundamental | 119465 | Write/present/sign texts for a range of communicative contexts | Level 3 | NQF Level 03 | 5 |
Fundamental | 9015 | Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems | Level 4 | NQF Level 04 | 6 |
Fundamental | 119462 | Engage in sustained oral/signed communication and evaluate spoken/signed texts | Level 4 | NQF Level 04 | 5 |
Fundamental | 119469 | Read/view, analyse and respond to a variety of texts | Level 4 | NQF Level 04 | 5 |
Fundamental | 9016 | Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts | Level 4 | NQF Level 04 | 4 |
Fundamental | 119471 | Use language and communication in occupational learning programmes | Level 4 | NQF Level 04 | 5 |
Fundamental | 7468 | Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues | Level 4 | NQF Level 04 | 6 |
Fundamental | 119459 | Write/present/sign for a wide range of contexts | Level 4 | NQF Level 04 | 5 |
Elective | 117111 | Apply knowledge of basic accounting principles to financial services | Level 3 | NQF Level 03 | 4 |
Elective | 13912 | Apply knowledge of self and team in order to develop a plan to enhance team performance | Level 3 | NQF Level 03 | 5 |
Elective | 117837 | Assemble, install and dismantle exhibition stands | Level 3 | NQF Level 03 | 5 |
Elective | 13929 | Co-ordinate meetings, minor events and travel arrangements | Level 3 | NQF Level 03 | 3 |
Elective | 13915 | Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace | Level 3 | NQF Level 03 | 4 |
Elective | 244589 | Identify causes of stress and techniques to manage it in the workplace | Level 3 | NQF Level 03 | 2 |
Elective | 114979 | Operate a computer workstation in a business environment | Level 3 | NQF Level 03 | 2 |
Elective | 115848 | Perform build up and breakdown functions | Level 3 | NQF Level 03 | 7 |
Elective | 116936 | Use a Graphical User Interface (GUI)-based database application to work with simple databases | Level 3 | NQF Level 03 | 3 |
Elective | 116930 | Use a Graphical User Interface (GUI)-based presentation application to enhance presentation appearance | Level 3 | NQF Level 03 | 5 |
Elective | 116940 | Use a Graphical User Interface (GUI)-based spreadsheet application to solve a given problem | Level 3 | NQF Level 03 | 6 |
Elective | 243298 | Apply administrative skills and knowledge in a sport organisation | Level 4 | NQF Level 04 | 11 |
Elective | 243296 | Apply values and ethics to a sport organisation | Level 4 | NQF Level 04 | 3 |
Elective | 255915 | Conduct volunteer services in a specific environment | Level 4 | NQF Level 04 | 5 |
Elective | 243303 | Create, improvise and organize sport activities | Level 4 | NQF Level 04 | 6 |
Elective | 117156 | Interpret basic financial statements | Level 4 | NQF Level 04 | 4 |
Elective | 243300 | Lead a community sport activity | Level 4 | NQF Level 04 | 12 |
Elective | 243614 | Manage a simple event or community recreation programme | Level 4 | NQF Level 04 | 12 |
Elective | 242810 | Manage Expenditure against a budget | Level 4 | NQF Level 04 | 6 |
Elective | 242819 | Motivate and Build a Team | Level 4 | NQF Level 04 | 10 |
Elective | 114738 | Perform financial planning and control functions for a small business | Level 4 | NQF Level 04 | 6 |
Elective | 243293 | Promote sport activity in a community | Level 4 | NQF Level 04 | 4 |
Elective | 114736 | Record business financial transactions | Level 4 | NQF Level 04 | 5 |
Elective | 120379 | Work as a project team member | Level 4 | NQF Level 04 | 8 |
Elective | 254454 | Co-ordinate public relations and liaison with the media for athletes and sport teams | Level 5 | Level TBA: Pre-2009 was L5 | 5 |
Elective | 254463 | Organise and administer a sport tournament | Level 5 | Level TBA: Pre-2009 was L5 | 10 |
LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: |
LP ID | Learning Programme Title | Originator | Pre-2009 NQF Level |
NQF Level | Min Credits | Learning Prog End Date | Quality AssuranceFunctionary |
NQF Sub-Framework |
74432 | Further Education and Training Certificate: Event Management | Damelin Correspondence College | Level 4 | NQF Level 04 | 149 | 2015-06-30 | SERVICES | OQSF |
67513 | Further Education and Training Certificate: Event Management | Intec College | Level 4 | NQF Level 04 | 149 | 2015-06-30 | SERVICES | OQSF |
64470 | Further Education and Training Certificate: Event Support | Generic Provider - Field 11 | Level 4 | NQF Level 04 | 149 | CATHSSETA | OQSF |
PROVIDERS CURRENTLY ACCREDITED TO OFFER THESE LEARNING PROGRAMMES: |
This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here. |
LP ID | Learning Programme Title | Accredited Provider |
64470 | Further Education and Training Certificate: Event Support |
1. ADINVALE (PTY) LTD 2. DRUM BEAT SAFARIS |
All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |