SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED QUALIFICATION: 

National Certificate: Food and Beverage Services 
SAQA QUAL ID QUALIFICATION TITLE
14113  National Certificate: Food and Beverage Services 
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY NQF SUB-FRAMEWORK
CATHSSETA - Culture, Arts, Tourism, Hospitality and Sports Education and Training Authority  OQSF - Occupational Qualifications Sub-framework 
QUALIFICATION TYPE FIELD SUBFIELD
National Certificate  Field 11 - Services  Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND MINIMUM CREDITS PRE-2009 NQF LEVEL NQF LEVEL QUAL CLASS
Undefined  133  Level 4  Level TBA: Pre-2009 was L4  Regular-Unit Stds Based 
REGISTRATION STATUS SAQA DECISION NUMBER REGISTRATION START DATE REGISTRATION END DATE
Reregistered  SAQA 06120/18  2018-07-01  2023-06-30 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This qualification does not replace any other qualification and is not replaced by any other qualification. 

PURPOSE AND RATIONALE OF THE QUALIFICATION 
This qualification has been developed for people in the food and beverage service industry (hospitality). It brings together elements of food and drink preparation and service as well as supervision. This qualification is applicable to all sectors, from small restaurants to large-scale hotels. The qualification leads toward the F&B Management diploma and provides articulation with Gaming, Travel and other Tourism industries. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
It is assumed that learners are competent in:
  • Mathematics at NQF Level 3
  • Communication at NQF Level 3

    Recognition of Prior Learning:

    This qualification can be achieved wholly or in part through recognition of prior learning in terms of the defined exit level outcomes and/or individual unit standards.

    Evidence can be presented in various ways, including international and/or previous local qualifications, products, reports, testimonials mentioning functions performed, work records, portfolios, videos of practice and performance records.

    All such evidence will be judged in accordance with the general principles of assessment described in this document and the requirements for integrated assessment.

    Access to the Qualification:

    Learners applying to enrol for this qualification need to comply with given medical requirements in order to perform the activities and functions of a watchkeeper on board a ship. Learners who do not comply with these medical requirements may find difficulty in achieving many of the unit standards associated with this qualification. 

  • RECOGNISE PREVIOUS LEARNING? 

    QUALIFICATION RULES 
    The Qualification consists of a Fundamental, a Core and an Elective Component.

    To be awarded the Qualification learners are required to obtain a minimum of 133 credits as detailed below.

    FUNDAMENTAL COMPONENT

    The Fundamental Component consists of Unit Standards to the value of 31 credits all of which are compulsory.

    CORE COMPONENT

    The Core Component consists of Unit Standards to the value of 93 credits all of which are compulsory.

    ELECTIVE COMPONENT

    The Elective Component consists of individual unit standards from which the learner must choose unit standards totalling a minimum of 9 credits. 

    EXIT LEVEL OUTCOMES 
    On completion of this qualification, the learner will be able to:
  • Deal with customers
  • Process incoming and outgoing telephone calls
  • Display Cultural Awareness in dealing with Customers & Colleagues
  • Communicate verbally
  • Maintain effective working relationships with other members of staff
  • Maintain health, hygiene and professional appearance
  • Perform basic calculations
  • Prepare written communications
  • Handle and store cleaning equipment and materials
  • Handle and dispose of waste
  • Clean and store glassware
  • Clean and restock drinks machines / equipment
  • Prepare and clear areas for table service
  • Provide a table service
  • Provide a table drink service
  • Provide a carvery / buffet service
  • Serve bottled wines
  • Prepare and serve wine
  • Prepare and serve spirits and liqueurs
  • Maintain the table service
  • Maintain the drink service
  • Supervise the running of a function
  • Describe layout, services and facilities of the organisation
  • Maintain a secure working environment
  • Maintain a safe working environment
  • Describe the Sectors of the Hospitality, travel & Tourism Industries
  • Conduct on-job coaching
  • Operate a payment point and process payments
  • Develop self within the job role
  • Source information about self employment opportunities
  • Handle and record refunds
  • Maintain customer satisfaction
  • Maintain the receipt, storage and issue of goods
  • Planning and deliver staff training and development in own area of responsibility
  • Contribute to the identification of short term supply needs
  • Maintain the cleaning programme for own area of responsibility
  • Induct new staff to the workplace
  • Planning, organise & monitor work in own area of responsibility
  • Monitor and maintain health, safety and security
  • Maintain a preventative maintenance programme 

  • ASSOCIATED ASSESSMENT CRITERIA 
    Integrated Assessment:

    Integrated assessment is accomplished through assessing more than one unit standard at a time. There are also a number of unit standards that are integrative in nature. 

    ARTICULATION OPTIONS 
    This qualification will able to articulate with other qualifications in the sub-field once the other qualifications have been registered. (A grid of unit standards and the qualifications that each standard can be linked to has been attached). 

    MODERATION OPTIONS 
    Moderation shall be at the discretion of the relevant ETQA, so long as it complies with SAQA requirements. 

    CRITERIA FOR THE REGISTRATION OF ASSESSORS 
    Assessors shall have the technical competence to achieve the qualification themselves and shall have achieved an assessor qualification as required by the relevant ETQA. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2012; 2015. 

    NOTES 
    N/A 

    UNIT STANDARDS: 
      ID UNIT STANDARD TITLE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
    Core  7738  Clean and restock drinks machines/equipment  Level 2  NQF Level 02 
    Core  7735  Clean and store glassware  Level 2  NQF Level 02 
    Core  7793  Describe layout, services and facilities of the organisation  Level 2  NQF Level 02 
    Core  7801  Describe the sectors of the Hospitality, Travel and Tourism Industries  Level 2  NQF Level 02 
    Core  7612  Handle and dispose of waste  Level 2  NQF Level 02 
    Core  7608  Handle and store cleaning equipment and materials  Level 2  NQF Level 02 
    Core  7799  Maintain a safe working environment  Level 2  NQF Level 02 
    Core  7829  Handle and record refunds  Level 3  NQF Level 03 
    Core  7860  Introduce new staff to the workplace  Level 3  NQF Level 03 
    Core  7796  Maintain a secure working environment  Level 3  NQF Level 03 
    Core  7820  Operate a payment point and process payments  Level 3  NQF Level 03 
    Core  7740  Prepare and clear areas for table service  Level 3  NQF Level 03 
    Core  7745  Provide a carvery/buffet service  Level 3  NQF Level 03 
    Core  7744  Provide a table drink service  Level 3  NQF Level 03 
    Core  7742  Provide a table service  Level 3  NQF Level 03 
    Core  7750  Serve bottled wine  Level 3  NQF Level 03 
    Core  7844  Contribute to the identification of short term supply needs  Level 4  NQF Level 04 
    Core  7821  Develop self within the job role  Level 4  NQF Level 04 
    Core  7869  Maintain a preventative maintainance programme  Level 4  NQF Level 04 
    Core  7846  Maintain the cleaning programme for own area of responsibility  Level 4  NQF Level 04 
    Core  7839  Maintain the receipt, storage and issue of goods  Level 4  NQF Level 04 
    Core  7836  Monitor customer satisfaction  Level 4  NQF Level 04 
    Core  7841  Plan staff training and development in own area of responsibility  Level 4  NQF Level 04 
    Core  7773  Prepare and serve spirits and liqueurs  Level 4  NQF Level 04 
    Core  7827  Source information about self-employment opportunities  Level 4  NQF Level 04 
    Core  7818  Conduct on-the-job coaching  Level 5  Level TBA: Pre-2009 was L5 
    Core  7778  Maintain the drink service  Level 5  Level TBA: Pre-2009 was L5 
    Core  7776  Maintain the table service  Level 5  Level TBA: Pre-2009 was L5 
    Core  7868  Monitor and maintain health, safety and security  Level 5  Level TBA: Pre-2009 was L5 
    Core  7866  Plan, organise and monitor work in own area of responsibility  Level 5  Level TBA: Pre-2009 was L5 
    Core  7769  Recommend, present and serve wines  Level 5  Level TBA: Pre-2009 was L5 
    Core  7780  Supervise the running of a function  Level 5  NQF Level 05 
    Fundamental  7800  Maintain health, hygiene and a professional appearance  Level 1  NQF Level 01 
    Fundamental  7812  Perform basic calculations  Level 2  NQF Level 02 
    Fundamental  7794  Communicate verbally  Level 3  NQF Level 03 
    Fundamental  11235  Maintain effective working relationships with other members of staff  Level 3  NQF Level 03 
    Fundamental  7790  Process incoming and outgoing telephone calls  Level 3  NQF Level 03 
    Fundamental  7791  Display cultural awareness in dealing with customers and colleagues  Level 4  NQF Level 04 
    Fundamental  7822  Prepare written communications  Level 4  NQF Level 04 
    Fundamental  7789  Provide Customer Service  Level 4  NQF Level 04 
    Elective  7813  Identify work opportunities  Level 2  NQF Level 02 
    Elective  7732  Prepare and clear areas for counter service  Level 2  NQF Level 02 
    Elective  7734  Prepare and clear areas for drinks service  Level 2  NQF Level 02 
    Elective  7737  Prepare and clear areas for room service  Level 2  NQF Level 02 
    Elective  14577  Prepare and clear areas for table service  Level 2  NQF Level 02 
    Elective  7733  Prepare and clear areas for take-away service  Level 2  NQF Level 02 
    Elective  7739  Prepare, service and clear function rooms  Level 2  NQF Level 02 
    Elective  7815  Apply for a job or work experience placement  Level 3  NQF Level 03 
    Elective  7758  Maintain cellars/beverage store room  Level 3  NQF Level 03 
    Elective  7756  Prepare kegs and gas cylinders for use  Level 3  NQF Level 03 
    Elective  7760  Provide a drink service for licensed premises  Level 3  NQF Level 03 
    Elective  7781  Maintain external areas  Level 4  NQF Level 04 
    Elective  7753  Prepare and serve cocktails  Level 4  NQF Level 04 
    Elective  7747  Provide a silver service  Level 4  NQF Level 04 
    Elective  7854  Provide First Aid  Level 4  NQF Level 04 
    Elective  7774  Prepare, cook and serve food in the restaurant  Level 5  Level TBA: Pre-2009 was L5 
    Elective  7779  Supervise and maintain beverage storage  Level 5  Level TBA: Pre-2009 was L5 


    LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: 
     
    NONE 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Academic College - South Africa (Pty) Ltd 
    2. Adinvale Pty Ltd 
    3. Africam Solutions (Pty) Ltd 
    4. African Global Skills Academy Pty Ltd 
    5. AGB Tourism (Pty) Ltd 
    6. Amathemba Skills Pty Ltd 
    7. Ayidlimintu Trading Enterprises Cc 
    8. Bella FE Consulting 
    9. BODUBELO HOSPITALITY & MODERN CATERING 
    10. Bravoplex 559 cc 
    11. Burger King South Africa ty Ltd 
    12. C Madumo Projects 
    13. Civivision 
    14. Compass Group South Africa (pty) Ltd 
    15. Corporate Skills Development Service 
    16. CSG FOOD SOLUTIONS 
    17. Daluxolo Human Capital Development (Pty) Ltd 
    18. DAMELIN EDUCATION GROUP(BRAAMFONTEIN) 
    19. Dlama SS Investement Holdings (PTY) LTD 
    20. DRUM BEAT SAFARIS 
    21. ECMDP (Pty) Ltd 
    22. ENB Training Service(PTY)Ltd 
    23. Fedics - A Division Of Tsebo Hold- Ings And O 
    24. Fern Hill Hotel 
    25. FOOD HOSPITALITY & TOURISM ACADEMY (PTY) 
    26. Fusion Hospitality Institute Pty Ltd 
    27. HOSPITALITY PROFESSIONALS SOUTH AFRICA 
    28. INSTITUTE OF CULINARY ARTS (PTY) LTD 
    29. Institute of Tourism and Hospitality Technology CC 
    30. International Hotel School Training Pty Ltd 
    31. INTERNATIONAL HOTEL SCHOOL, THE 
    32. IQ Skills Academy (PTY) LTD. 
    33. Kgolamerithi (Pty) Ltd 
    34. KGWERANO HOSPITALITY SERVICES 
    35. Leap Skills Developmemt Institute (Pty) Ltd 
    36. Legacy Training Institute 
    37. Legend Hospitality School 
    38. Lisolethu Trading 
    39. Machabelele Associates (Pty) Ltd 
    40. Mmatli Holdings Pty Ltd 
    41. Mortarboard Training Solutions 
    42. MOTHUSI MANAGEMENT CONSULTANTS 
    43. Mpumalanga Education, Training and Skills Development Agency 
    44. MPUMALANGA REGIONAL TRAINING TRUST 
    45. Nasinasi Trading and Projects 
    46. NDIKHOYA DINALEDI SERVICES 
    47. Networx for Career Development 
    48. Nomsa and Zandi Enterprises and Projects Pty Ltd 
    49. North West Park & Tourism Board 
    50. NQTAC - Cape (Pty)Ltd 
    51. Phosaane Business Enterprise 
    52. Prue Leith Chefs Academy (Pty) Ltd 
    53. Re Tshepeng 
    54. SEGO SA Thuto 
    55. South Hill Trading Pty Ltd 
    56. STAFFING DIRECT CC 
    57. Techno Pro Trading Enterprise 
    58. Tharabollo Skills Connections 
    59. THE CAPITAL HOTEL SCHOOL & TRAINING ACADEMY 
    60. Tourism and Business Institute of SA t/a Gaming & Hospitatity 
    61. Tourism World (Pty) Limited 
    62. Tshwane North College for FET - Mamelodi Campus 
    63. VPK BUSINESS VENTURE C C 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.