SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Describe the sectors of the Hospitality, Travel and Tourism Industries 
SAQA US ID UNIT STANDARD TITLE
7801  Describe the sectors of the Hospitality, Travel and Tourism Industries 
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 2  NQF Level 02 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 
2009-11-03  2011-07-31  SAQA 0160/05 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2012-07-31   2015-07-31  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Each learner must be able to identify the various sectors within the hospitality and tourism industries. Learners must have an understanding of factors influencing the industry's productivity and the importance of providing a good service as well as the impact on the South African economy. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
None 

UNIT STANDARD RANGE 
Range statements are included with specific outcomes as necessary. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Demonstrated knowledge and understanding. 
OUTCOME NOTES 
1. Explain the importance of constantly improving service standards within the travel and tourism industry.

2. Describe ways that the travel and tourism industry contributes towards South Africa's economic growth.

3. Describe ways that our national heritage helps to attract tourism to South Africa.

4. Describe situations where the hospitality industry is adversely affected and give reasons for this.

5. Describe situations where poor service affects the hospitality/travel/tourism industry.

6. Describe which industries provide services and support to the hospitality industry, and explain how they do this.

7. Explain the importance of effective and regular communications between all departments within an establishment. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
ASSESSMENT CRITERION NOTES 
  • There are no restrictions on where this unit standard may be assessed.
  • This unit standard can be assessed in isolation. 

  • ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by using a combination of questioning and tests.
  • Questioning/tests to cover the sectors, South Africa's national heritage, benefits, functional areas, and recognition opportunities. 
  • ASSESSMENT CRITERION RANGE 
  • Sectors: hospitality, information services, travel services, transport, gaming and leisure, attractions
  • Heritage: man made, natural resources, human resources
  • Benefits: job opportunities, income generation, promoting cultural
  • Functional areas: front of house, accommodation services, food and drink service. food preparation and cooking
  • Opportunities: informal/on the job/in service, distance learning, full time training, National Qualifications
     

  • ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 2 
    Demonstrated ability to make decisions about practice and to act accordingly. 
    OUTCOME NOTES 
    8. Identify sectors of the travel and tourism industry and explain their core purpose. (Range of sectors: hospitality, information services, travel services, transport, gaming and leisure, attractions)

    9. Describe South Africa's national heritage. (Range of heritage: man made, natural resources, human resources.

    10. Explain the benefits of a travel, hospitality and tourism industry to South Africans. (Range of benefits: job opportunities, income generation, promoting cultural awareness)

    11. Identify sectors of the hospitality industry and describe their core purpose. (Range of sectors: accommodation, clubs / conferencing, pubs / bars, restaurants, fast food / take away, industrial catering, gaming

    12. Identify the main functional areas within the hospitality industry. (Range of functional areas: front of house, accommodation services, food and drink service, food preparation and cooking.

    13. Given career paths within own sector, describe learning and development opportunities to support career development. (Range: informal / on the job/ in service, distance learning, full time training, National Qualifications) 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • There are no restrictions on where this unit standard may be assessed.
  • This unit standard can be assessed in isolation. 

  • ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by using a combination of questioning and tests.
  • Questioning/tests to cover the sectors, South Africa's national heritage, benefits, functional areas, and recognition opportunities. 
  • ASSESSMENT CRITERION RANGE 
  • Sectors: hospitality, information services, travel services, transport, gaming and leisure, attractions
  • Heritage: man made, natural resources, human resources
  • Benefits: job opportunities, income generation, promoting cultural
  • Functional areas: front of house, accommodation services, food and drink service. food preparation and cooking
  • Opportunities: informal/on the job/in service, distance learning, full time training, National Qualifications
     

  • ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 3 
    Demonstrated ability to learn from our actions and to adapt performance. 
    OUTCOME NOTES 
    14. Identify potential sources for information in the field.

    15. Outline a career path for self, as envisaged over 5, 10 and 15 years. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • There are no restrictions on where this unit standard may be assessed.
  • This unit standard can be assessed in isolation. 

  • ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by using a combination of questioning and tests.
  • Questioning/tests to cover the sectors, South Africa's national heritage, benefits, functional areas, and recognition opportunities. 
  • ASSESSMENT CRITERION RANGE 
  • Sectors: hospitality, information services, travel services, transport, gaming and leisure, attractions
  • Heritage: man made, natural resources, human resources
  • Benefits: job opportunities, income generation, promoting cultural
  • Functional areas: front of house, accommodation services, food and drink service. food preparation and cooking
  • Opportunities: informal/on the job/in service, distance learning, full time training, National Qualifications
     

  • ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

    2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

    3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA.

    4. Moderation of assessment will be done by the relevant ETQA at its discretion. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Embedded knowledge and Critical cross-field outcomes have been included within the specific outcomes category.

    This has been done as it was deemed necessary to ensure holistic assessment occurred.

    The specific outcomes can be applied in a range of contexts.

    Many of the outcomes have been written in such a way that competence must be demonstrated in the context as opposed to in isolation from a context.

    The specific outcomes are comparable to outcomes used internationally.

    We therefore structured outcomes using the format noun + verb + condition (modifying phrase)Specific outcomes have been split into three categoriesa) knowledge and understanding (what the learner must know and understand)b) decision-making and acting (what the learner must do)c) adapting performance ( including reflexive competence)In many instances there are more than six specific outcomes, as the inclusion of critical cross-field outcomes and embedded knowledge has increased the number of specific outcomes.

    If competencies are to be clustered in a meaningful way, then these unit standards cannot be split. 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems (Specific Outcomes 1,2,4,5,6) 

    UNIT STANDARD CCFO CONTRIBUTING 
    Personal Development - Explore education and career opportunities (Specific Outcomes 13,15) 

    UNIT STANDARD NOTES 
    Essential embedded knowledge is dealt with under the specific outcomes section where "demonstrated KNOWLEDGE and UNDERSTANDING" is required.

    Recommendations and Exemplars for the design of:

    Learning/Curriculum
  • Learning should include a study of various sectors within the hospitality industry
  • The learner should collect information on career opportunities within the hospitality industry
  • The learner should make a list of personal strengths and weaknesses, compare them to various job competencies and design a plan to enable self-development.
  • Potential project: Arrange to spend time observing work in each of the four functional areas
  • Potential Exercise: The learner should complete a report/presentation on how the various sectors of the industry interact with each other to stimulate the South African Economy.
  • The leaner should present popular views on situations which are adversely affecting the benefits of tourism to South Africa.
    Performance systems
  • A new employee should be able to achieve this unit within one month of being trained. 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  14110   National Certificate: Accommodation Services  Level 2  NQF Level 02  Reregistered  2023-06-30  CATHSSETA 
    Core  14115   National Certificate: Fast Food Services  Level 3  NQF Level 03  Reregistered  2023-06-30  CATHSSETA 
    Core  14113   National Certificate: Food and Beverage Services  Level 4  Level TBA: Pre-2009 was L4  Reregistered  2023-06-30  CATHSSETA 
    Core  14116   National Certificate: Hospitality Reception  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2007-10-30  Was CATHSSETA until Last Date for Achievement 
    Core  14111   National Certificate: Professional Cookery  Level 4  Level TBA: Pre-2009 was L4  Reregistered  2023-06-30  CATHSSETA 
    Core  14123   National Diploma: Accommodation Services  Level 5  NQF Level 05  Reregistered  2023-06-30  CATHSSETA 
    Core  14109   National Diploma: Fast Food Services  Level 5  NQF Level 05  Reregistered  2023-06-30  CATHSSETA 
    Core  14112   National Diploma: Professional Cookery  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2015-03-13  CATHSSETA 
    Fundamental  20415   National Certificate: Conservation Resource Guardianship  Level 2  NQF Level 02  Passed the End Date -
    Status was "Reregistered" 
    2008-02-06  Was CATHSSETA until Last Date for Achievement 
    Elective  24199   National Certificate: Community Conservation: Liaison and Support  Level 2  NQF Level 02  Passed the End Date -
    Status was "Registered" 
    2006-04-09  CATHSSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.