SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Plan, organise and monitor work in own area of responsibility 
SAQA US ID UNIT STANDARD TITLE
7866  Plan, organise and monitor work in own area of responsibility 
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 
2007-01-23  2007-06-14  SAQA 0160/05 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2008-06-14   2011-06-14  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard is replaced by: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
243956  Plan, organise and monitor work in own area of responsibility  Level 5  Level TBA: Pre-2009 was L5  Complete 

PURPOSE OF THE UNIT STANDARD 
Learners should be aware of the activities in their areas of responsibility and should co-ordinate the efforts of all staff so as to maximise productivity and job-satisfaction of employees. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
`Communicate verbally`;
`Communicate in a business environment`;
`Display cultural awareness in dealing with customers and colleagues`;
`Prepare written communications`. 

UNIT STANDARD RANGE 
Range statements are included with specific outcomes as necessary. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Describe various methods to optimise the use of resources 
OUTCOME NOTES 
range of resources: materials, people, time 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.
  • There are no restrictions on where this unit standard may be assessed.
  • This unit standard may be assessed in isolation.
    2. Evaluate the learner?s ability to meet the outcomes.
  • This unit standard can be assessed by using a combination of observation, case studies, written tests,
    discussion with the candidate.
    3. Provide specific feedback to the learner on assessments and the learner?s ability to meet the outcomes.
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated
    the ability to meet all the outcomes.
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

  • SPECIFIC OUTCOME 2 
    Explain how time management impacts on the planning and organising of work 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.
  • There are no restrictions on where this unit standard may be assessed.
  • This unit standard may be assessed in isolation.
    2. Evaluate the learner's ability to meet the outcomes.
  • This unit standard can be assessed by using a combination of observation, case studies, written tests,
    discussion with the candidate.
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated
    the ability to meet all the outcomes.
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

  • SPECIFIC OUTCOME 3 
    Explain the importance of awareness of an individual?s abilities and work preference. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.
  • There are no restrictions on where this unit standard may be assessed.
  • This unit standard may be assessed in isolation.
    2. Evaluate the learner's ability to meet the outcomes.
  • This unit standard can be assessed by using a combination of observation, case studies, written tests,
    discussion with the candidate.
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated
    the ability to meet all the outcomes.
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

  • SPECIFIC OUTCOME 4 
    Describe various ways of drawing up and implementing work plans and schedules. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.
  • There are no restrictions on where this unit standard may be assessed.
  • This unit standard may be assessed in isolation.
    2. Evaluate the learner's ability to meet the outcomes.
  • This unit standard can be assessed by using a combination of observation, case studies, written tests,
    discussion with the candidate.
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated
    the ability to meet all the outcomes.
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

  • SPECIFIC OUTCOME 5 
    Explain the importance of defining what responsibilities lie within an individual's scope. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.
  • There are no restrictions on where this unit standard may be assessed.
  • This unit standard may be assessed in isolation.
    2. Evaluate the learner's ability to meet the outcomes.
  • This unit standard can be assessed by using a combination of observation, case studies, written tests,
    discussion with the candidate.
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated
    the ability to meet all the outcomes.
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

  • SPECIFIC OUTCOME 6 
    Plan work activities in a way that maximises the use of employees 
    OUTCOME NOTES 
    Plan work activities in a way that maximises the use of employees, taking individual preferences and abilities
    into account. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.
  • There are no restrictions on where this unit standard may be assessed.
  • This unit standard may be assessed in isolation.
    2. Evaluate the learner's ability to meet the outcomes.
  • This unit standard can be assessed by using a combination of observation, case studies, written tests,
    discussion with the candidate.
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated
    the ability to meet all the outcomes.
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

  • SPECIFIC OUTCOME 7 
    Communicate work objectives and standards of performance to staff 
    OUTCOME NOTES 
    Communicate work objectives and standards of performance to staff in a way that each staff member
    understands. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.
  • There are no restrictions on where this unit standard may be assessed.
  • This unit standard may be assessed in isolation.
    2. Evaluate the learner's ability to meet the outcomes.
  • This unit standard can be assessed by using a combination of observation, case studies, written tests,
    discussion with the candidate.
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated
    the ability to meet all the outcomes.
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

  • SPECIFIC OUTCOME 8 
    Encourage individual staff members to seek clarification of work activities 
    OUTCOME NOTES 
    Encourage individual staff members to seek clarification of work activities and make contributions where
    appropriate. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.
  • There are no restrictions on where this unit standard may be assessed.
  • This unit standard may be assessed in isolation.
    2. Evaluate the learner's ability to meet the outcomes.
  • This unit standard can be assessed by using a combination of observation, case studies, written tests,
    discussion with the candidate.
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated
    the ability to meet all the outcomes.
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

  • SPECIFIC OUTCOME 9 
    Prioritise work, ensuring all people in one?s work area manage their time effectively. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.
  • There are no restrictions on where this unit standard may be assessed.
  • This unit standard may be assessed in isolation.
    2. Evaluate the learner's ability to meet the outcomes.
  • This unit standard can be assessed by using a combination of observation, case studies, written tests,
    discussion with the candidate.
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated
    the ability to meet all the outcomes.
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

  • SPECIFIC OUTCOME 10 
    Identify potential problems with suppliers, staff and equipment and develop contingency plans. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.
  • There are no restrictions on where this unit standard may be assessed.
  • This unit standard may be assessed in isolation.
    2. Evaluate the learner's ability to meet the outcomes.
  • This unit standard can be assessed by using a combination of observation, case studies, written tests,
    discussion with the candidate.
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated
    the ability to meet all the outcomes.
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

  • SPECIFIC OUTCOME 11 
    Study movement and workflow of staff in a department and develop an action plan for saving time 
    OUTCOME NOTES 
    Study movement and workflow of staff in a department and develop an action plan for saving time and
    economising motion. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.
  • There are no restrictions on where this unit standard may be assessed.
  • This unit standard may be assessed in isolation.
    2. Evaluate the learner's ability to meet the outcomes.
  • This unit standard can be assessed by using a combination of observation, case studies, written tests,
    discussion with the candidate.
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated
    the ability to meet all the outcomes.
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 


  • UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

    2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

    3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA.

    4. Moderation of assessment will be done by the relevant ETQA at its discretion. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Essential embedded knowledge is dealt with under the specific outcomes section where "demonstrated knowledge and understanding" is required. 

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others:
  • Explain the importance of awareness of an individual`s abilities and work preference.
  • Explain the importance of defining what responsibilities lie within an individual`s scope.
  • Plan work activities in a way that maximises the use of employees, taking individual preferences and abilities into account.
  • Communicate work objectives and standards of performance to staff in a way that each staff member understands.
  • Encourage individual staff members to seek clarification of work activities and make contributions where appropriate.
  • Identify potential problems with suppliers, staff and equipment and develop contingency plans. 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    UNIT STANDARD NOTES 
    This unit standard has been replaced by unit standard 243956, which is "Plan, organise and monitor work in own area of responsibility ", Level 5, 3 credits.

    The following critical cross-field outcomes are covered in this unit standard under the specific outcomes section.
    They are not assessed directly, but are assessed holistically through the outcomes as indicated.
  • Work effectively with others 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  14110   National Certificate: Accommodation Services  Level 2  NQF Level 02  Reregistered  2023-06-30  CATHSSETA 
    Core  64469   Further Education and Training Certificate: Hospitality Reception  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Core  14113   National Certificate: Food and Beverage Services  Level 4  Level TBA: Pre-2009 was L4  Reregistered  2023-06-30  CATHSSETA 
    Core  14116   National Certificate: Hospitality Reception  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2007-10-30  Was CATHSSETA until Last Date for Achievement 
    Core  24433   Diploma: Hospitality Operations  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2012-06-30  CATHSSETA 
    Core  49107   National Certificate: Inspection and Enforcement Services  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  PSETA 
    Core  14123   National Diploma: Accommodation Services  Level 5  NQF Level 05  Reregistered  2023-06-30  CATHSSETA 
    Core  14109   National Diploma: Fast Food Services  Level 5  NQF Level 05  Reregistered  2023-06-30  CATHSSETA 
    Core  14112   National Diploma: Professional Cookery  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2015-03-13  CATHSSETA 
    Core  20414   National Diploma: Service Management  Level 5  NQF Level 05  Reregistered  2023-06-30  CATHSSETA 
    Fundamental  49511   National Certificate: Lift Inspection  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  MERSETA 
    Fundamental  36438   National Certificate: Local Economic Development  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  LG SETA 
    Fundamental  58330   National Certificate: Pipeline Operations  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  TETA 
    Fundamental  49598   National Diploma: Paralegal Practice  Level 5  NQF Level 05  Reregistered  2023-06-30  SAS SETA 
    Fundamental  57407   National Diploma: Train Driving (Mainline Operations)  Level 5  NQF Level 05  Reregistered  2023-06-30  TETA 
    Elective  14115   National Certificate: Fast Food Services  Level 3  NQF Level 03  Reregistered  2023-06-30  CATHSSETA 
    Elective  20513   National Certificate: Tourism: Reception  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered" 
    2004-10-10  CATHSSETA 
    Elective  48553   National Diploma: Corrections Science  Level 5  NQF Level 05  Reregistered  2023-06-30  SAS SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. AfroXpert Performance Developement cc 
    2. Alpha Business Consultants 
    3. Asiphokuhle Training and Research Institute 
    4. AVAX SA 481 CC. T/A Mandisa Development Services 
    5. AVC Corporate Advisory Services (PTY) LTD. 
    6. Bantubanye Skills 
    7. Boikgantsho Consulting & Events 
    8. Break The Chains Development Services 
    9. CB Willemse Training 
    10. Classic Human Capital Solutions 
    11. CTC College(PTY) LTD. 
    12. Development Bank of Southern Africa (DBSA) 
    13. Ditirelo Skills Development Services 
    14. Ditlou Solutions 
    15. Edutraining Business College 
    16. Gotsec Skills Training 
    17. HDPSA 
    18. Hlombe and Associates 
    19. HS GLOBAL SKILLS BUSINESS SOLUTIONS 
    20. Ilinge Labantu Debt Solution 
    21. IMITHENTE DEVELOPMENT HOLDINGS 
    22. Josmap Training Institute 
    23. JTM Empowered 
    24. Kalideen Management 
    25. Kgolo Institute 
    26. Khula Nonke Training & Development 
    27. Lekoko Consulting (PTY) LTD 
    28. M.I.C. Training and Development 
    29. Magase and Shakong Projects 
    30. Makhophila Business Enterprise 
    31. Management College of Southern Africa (MANCOSA) 
    32. Marcado Human Resources Strategies 
    33. Masemase Consultancy CC. 
    34. Mgwezane Training and Events Management CC. 
    35. Miczo's Enterprise 
    36. Mission Point Consulting 
    37. MJ Mafunisa Consulting (PTY) LTD 
    38. MML Consulting CC. 
    39. Mortarboard Training Solutions 
    40. Nghano Training and Development Centre 
    41. Nhlahle Development Agency 
    42. NS Global Academy 
    43. Nsuku Management Consultants 
    44. PanAfrican Supply Chain Academy 
    45. Pioneer Business Consulting 
    46. PMA Holdings (PTY ) LTD. 
    47. Powernexus 
    48. PTDEV (Pty) Ltd 
    49. Quick Leap Investment 
    50. SAZM TRADING AND PROJECTS PTY LTD 
    51. School of Rail: Kimberly 
    52. School of Rail: Port Elizabeth 
    53. Senelo Trading CC 
    54. Solstice Networks CC. 
    55. SWARANANG MANAGEMENT CONSULTING CC 
    56. Talent Emporium Academy (PTY) Ltd 
    57. Thubelihle Graduate Institute 
    58. Thuto-Boswa Education and Training Solution 
    59. Tsebong Training Centre 
    60. Tshisimani Holdings (PTY) Ltd. 
    61. Twin Peak Technologies 
    62. Umqondo Consultancy 
    63. University of Fort Hare 
    64. University of Venda 
    65. Vantage Training 
    66. Vicmat Consultants 
    67. Vuselela FET College - Klerksdorp Campus 
    68. Ya Hina Management Consulting and projects 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.