SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Prepare, service and clear function rooms 
SAQA US ID UNIT STANDARD TITLE
7739  Prepare, service and clear function rooms 
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 2  NQF Level 02 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Each learner must be able to prepare Function Rooms for service in an effective, hygienic and organised manner.

The learner must understand the importance of preparing the service area within the specified time frames. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
None 

UNIT STANDARD RANGE 
Range statements are included with specific outcomes as necessary. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Prepare the function room in accordance with organisational requirements. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
The interrelationship between completing preparation tasks within time limits and customer satisfaction is explained. 

ASSESSMENT CRITERION 2 
The importance of dealing with customers in a polite manner is explained. 

ASSESSMENT CRITERION 3 
The importance of adhering to instructions on function/request sheets is explained. 

ASSESSMENT CRITERION 4 
The environmental control system is set according to organisational requirements and the consequences of not checking environmental control systems and audio visual equipment beforehand are explained. 

ASSESSMENT CRITERION 5 
Rooms are refreshed and inspected for cleanliness and ready to be set up according to the type of function and organisational procedures. 

SPECIFIC OUTCOME 2 
Lay out a function room in an organised manner according to the function/request sheet, in accordance with organisational requirements. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
The importance of inspecting and checking that the function area, furniture and Audio Visual equipment are clean and fully set up as per function/request sheet instructions before guests arrive is explained. 

ASSESSMENT CRITERION 2 
Appropriate operating equipment, furniture and audio visual equipment are located and used according to the function/request sheet and organisational requirements. 
ASSESSMENT CRITERION RANGE 
The range of operating equipment, furniture, presentation equipment is: Table linen, glassware, stationery, decorative items chairs, desks, tables, lecterns, coat rails, notice boards, flip charts, tape recorders, over-head projectors, projector screens, televisions, video recorders, slide projectors and microphones.
 

ASSESSMENT CRITERION 3 
The function room is set up correctly according to the function/request sheet. 
ASSESSMENT CRITERION RANGE 
The range of functions is: Conferences, meetings, seminars and exhibitions.
 

SPECIFIC OUTCOME 3 
Clear, clean and secure the function room after completion of a function in accordance with organisational requirements. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
Organisational procedures for cleaning, preparing and securing of rooms when not in use are explained. 

ASSESSMENT CRITERION 2 
The importance of checking, cleaning and storing all operating equipment, furniture and audio visual equipment after the function is explained. 

ASSESSMENT CRITERION 3 
Rooms are cleared and table items, furniture and audio visual equipment are stored correctly. 

ASSESSMENT CRITERION 4 
A more convenient and safe way of transporting and storing table items, furniture and equipment is developed and applied. 

SPECIFIC OUTCOME 4 
Respond to unexpected situations by adapting performance for a range of set-ups. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
Various venues are set up. 
ASSESSMENT CRITERION RANGE 
The range of set-ups is: Cinema, classroom, U-shape, hollow square and boardroom.
 

ASSESSMENT CRITERION 2 
Unexpected situations associated with preparing, servicing and clearing function rooms are listed and reasons for decisions to solve these are described. 
ASSESSMENT CRITERION RANGE 
Range of unexpected situations: Faulty or damaged equipment, broken or damaged table items and furniture, shortage of table items, changes to set ups.
 

ASSESSMENT CRITERION 3 
The ability of fitting a range of room set ups into your conference centre is discussed. 
ASSESSMENT CRITERION RANGE 
Range of set-ups: Cinema, classroom, U-shape, hollow square and boardroom.
 

ASSESSMENT CRITERION 4 
Possible suggestions for developing a quicker way of setting up rooms but still maintaining organisational standards are described. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA.

4. Moderation of assessment will be done by the relevant ETQA at its discretion. 

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
Embedded knowledge and Critical cross-field outcomes have been included within the specific outcomes category.
This has been done as it was deemed necessary to ensure holistic assessment occurred.

The specific outcomes can be applied in a range of contexts.

Many of the outcomes have been written in such a way that competence must be demonstrated in the context as opposed to in isolation from a context.

The specific outcomes are comparable to outcomes used internationally.

We therefore structured outcomes using the format noun + verb + condition (modifying phrase)Specific outcomes have been split into three categoriesa) knowledge and understanding (what the learner must know and understand)b) decision-making and acting (what the learner must do)c) adapting performance ( including reflexive competence)In many instances there are more than six specific outcomes, as the inclusion of critical cross-field outcomes and embedded knowledge has increased the number of specific outcomes.

If competencies are to be clustered in a meaningful way, then these unit standards cannot be split. 


Critical Cross-field Outcomes (CCFO): 

UNIT STANDARD CCFO WORKING 
Work effectively with others (Specific Outcome 5,8,13,16) 

UNIT STANDARD CCFO ORGANISING 
Organise and manage oneself (Specific Outcome 1,16,19) 

REREGISTRATION HISTORY 
As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

UNIT STANDARD NOTES 
Essential embedded knowledge is dealt with under the specific outcomes section where "demonstrated KNOWLEDGE and UNDERSTANDING" is required.

Recommendations and exemplars for the design of:

Learning/Curriculum
  • Identify table items, furniture and equipment and know their purpose.
  • Know and understand organisational procedures for cleaning, setting up, refreshing and clearing rooms.
  • Know and identify different room set-ups.
  • Know and identify different functions.
  • Potential exercise: Visit other establishments and see how they set up their rooms and what they put on their tables.

    Performance systems
  • A new employee should be able to achieve this unit within two months of being trained.
  • Ongoing measurement of the learner's ability to meet this standard is recommended. 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  14113   National Certificate: Food and Beverage Services  Level 4  Level TBA: Pre-2009 was L4  Reregistered  2023-06-30  CATHSSETA 
    Elective  14116   National Certificate: Hospitality Reception  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2007-10-30  Was CATHSSETA until Last Date for Achievement 
    Elective  14123   National Diploma: Accommodation Services  Level 5  NQF Level 05  Reregistered  2023-06-30  CATHSSETA 
    Elective  61596   National Diploma: Food and Beverage Management  Level 5  NQF Level 05  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.