SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Maintain effective working relationships with other members of staff 
SAQA US ID UNIT STANDARD TITLE
11235  Maintain effective working relationships with other members of staff 
ORIGINATOR
SGB Procurement, Logistics and Supply Chain Mngt 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Procurement 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 
2003-12-03  2006-12-03  SAQA 1351/03 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2007-12-03   2010-12-03  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Each learner must contribute towards the smooth running of the department and be able to work effectively with fellow workers. The learner must also understand the importance of treating internal customers with respect and that confidentiality is a professional conduct issue. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Demonstrated KNOWLEDGE AND UNDERSTANDING: 
OUTCOME NOTES 
1.State company procedures for resolving conflict within the department/organisation.

2.Explain the importance of having an effective communication system within the department/organisation.

3.Define own area of responsibility and work priorities

.4.Explain reporting levels and lines of authority within the department.

5.Describe the interrelationship between good working relationships and productivity. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
Demonstrated KNOWLEDGE AND UNDERSTANDING: 
ASSESSMENT CRITERION NOTES 
1.State company procedures for resolving conflict within the department/organisation.

2.Explain the importance of having an effective communication system within the department/organisation.

3.Define own area of responsibility and work priorities

.4.Explain reporting levels and lines of authority within the department.

5.Describe the interrelationship between good working relationships and productivity. 

SPECIFIC OUTCOME 2 
Demonstrated ability to make DECISIONS about practice and ACT accordingly: 
OUTCOME NOTES 
6. Treat other staff members (including colleagues in own department, colleagues from other departments) in a polite and helpful manner and explain why this is important.

7. Given a range of difficulties that affect one's ability to meet own responsibilities, seek help from the appropriate person and take corrective action.

8. Given a range of conflict situations, decide which procedures to follow and give reasons for this decision.

9. Demonstrate the communication system (verbal and written) between departments and explain why it is important to ensure it is maintained.

10. Given a specific workload, prioritise work and give reasons why this order is selected. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
Demonstrated ability to make DECISIONS about practice and ACT accordingly: 
ASSESSMENT CRITERION NOTES 
. Treat other staff members (including colleagues in own department, colleagues from other departments) in a polite and helpful manner and explain why this is important.

7. Given a range of difficulties that affect one's ability to meet own responsibilities, seek help from the appropriate person and take corrective action.

8. Given a range of conflict situations, decide which procedures to follow and give reasons for this decision.

9. Demonstrate the communication system (verbal and written) between departments and explain why it is important to ensure it is maintained.

10. Given a specific workload, prioritise work and give reasons why this order is selected. 

SPECIFIC OUTCOME 3 
Demonstrated ability to learn from our actions and to ADAPT PERFORMANCE: 
OUTCOME NOTES 
11. Given an entirely different field (e.g. banking, retail or tourism), describe how performance would be adapted.

12. Develop a strategy for improving communication within the department and with other departments. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
Demonstrated ability to learn from our actions and to ADAPT PERFORMANCE: 
ASSESSMENT CRITERION NOTES 
11. Given an entirely different field (e.g. banking, retail or tourism), describe how performance would be adapted.

12. Develop a strategy for improving communication within the department and with other departments. 



UNIT STANDARD ASSESSOR CRITERIA 
Assessment Criteria:

The assessor must:

1. Arrange an environment in which the learner can be fairly assessed against the outcomes.? This unit standard must be assessed in the workplace or a realistic working environment.

2. Evaluate the learner`s ability to meet the outcomes consistently.? This unit can be assessed by a combination of observation, questioning, role-plays and testimonies from third parties.? The unit must be assessed in conjunction with the unit standard Engage In A Range Of Speaking and Listening Interactions.

3. Provide specific feedback to the learner on assessments and the learner`s ability to meet the outcomes

.4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

5. Counsel the learner on future assessments, necessary learning and further qualifications. 

QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
  ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
Core  23833   National Certificate: Business Administration Services  Level 2  NQF Level 02  Reregistered  2023-06-30  SERVICES 
Core  36233   National Certificate: Specialist Hygiene and Cleaning Services  Level 2  NQF Level 02  Reregistered  2023-06-30  SERVICES 
Core  22442   National Certificate: Freight Forwarding  Level 3  NQF Level 03  Passed the End Date -
Status was "Reregistered" 
2008-09-13  TETA 
Core  48905   National Certificate: Wastewater Reticulation Services  Level 3  NQF Level 03  Passed the End Date -
Status was "Reregistered" 
2008-02-19  Was EWSETA until Last Date for Achievement 
Fundamental  14110   National Certificate: Accommodation Services  Level 2  NQF Level 02  Reregistered  2023-06-30  CATHSSETA 
Fundamental  14114   National Certificate: Dealing  Level 3  NQF Level 03  Passed the End Date -
Status was "Reregistered" 
2010-01-23  Was CATHSSETA until Last Date for Achievement 
Fundamental  14115   National Certificate: Fast Food Services  Level 3  NQF Level 03  Reregistered  2023-06-30  CATHSSETA 
Fundamental  14120   National Certificate: Gaming (Slots Operations)  Level 3  NQF Level 03  Passed the End Date -
Status was "Reregistered" 
2008-09-17  Was CATHSSETA until Last Date for Achievement 
Fundamental  14121   National Certificate: Gaming (Surveillance Operations)  Level 3  NQF Level 03  Passed the End Date -
Status was "Reregistered" 
2008-09-17  Was CATHSSETA until Last Date for Achievement 
Fundamental  14117   National Certificate: Gaming Cashiering  Level 3  NQF Level 03  Passed the End Date -
Status was "Reregistered" 
2008-09-17  Was CATHSSETA until Last Date for Achievement 
Fundamental  14113   National Certificate: Food and Beverage Services  Level 4  Level TBA: Pre-2009 was L4  Reregistered  2023-06-30  CATHSSETA 
Fundamental  14116   National Certificate: Hospitality Reception  Level 4  NQF Level 04  Passed the End Date -
Status was "Reregistered" 
2007-10-30  Was CATHSSETA until Last Date for Achievement 
Fundamental  14111   National Certificate: Professional Cookery  Level 4  Level TBA: Pre-2009 was L4  Reregistered  2023-06-30  CATHSSETA 
Fundamental  14123   National Diploma: Accommodation Services  Level 5  NQF Level 05  Reregistered  2023-06-30  CATHSSETA 
Fundamental  14109   National Diploma: Fast Food Services  Level 5  NQF Level 05  Reregistered  2023-06-30  CATHSSETA 
Fundamental  61596   National Diploma: Food and Beverage Management  Level 5  NQF Level 05  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
Fundamental  14112   National Diploma: Professional Cookery  Level 5  NQF Level 05  Passed the End Date -
Status was "Reregistered" 
2015-03-13  CATHSSETA 
Elective  49013   National Certificate: Mining Operations: Underground Hard Rock  Level 2  NQF Level 02  Passed the End Date -
Status was "Reregistered" 
2007-08-16  Was MQA until Last Date for Achievement 
Elective  20184   National Certificate: Banking  Level 3  NQF Level 03  Reregistered  2023-06-30  BANKSETA 
Elective  14854   National Certificate: Agric Sales and Services  Level 4  NQF Level 04  Reregistered  2023-06-30  AgriSETA 


PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
 
1. Aldabri 106 Institute for Quality Pty Ltd 
2. ASANTE DEVELOPEMNT INSTITUTE 
3. Balemi Consulting Pty Ltd 
4. Bella FE Consulting 
5. Biz-Ed Trading (Pty) Ltd 
6. BODUBELO HOSPITALITY & MODERN CATERING 
7. Cedara College of Agriculture 
8. Compass Group South Africa (pty) Ltd 
9. DRUM BEAT SAFARIS 
10. Elsenburg Agricultural Training Institute 
11. First Resorts Management (Pty) Ltd 
12. FOOD HOSPITALITY & TOURISM ACADEMY (PTY) 
13. G&D Guesthouse and Training 
14. Mortarboard Training Solutions 
15. MOTHUSI MANAGEMENT CONSULTANTS 
16. Nomagwanishe Investments cc 
17. Nomsa and Zandi Enterprises and Projects Pty Ltd 
18. NWK Beperk 
19. RCL Foods-Sugar & Milling 
20. SA COLLEGE FOR TOURISM 
21. Sekhukhune FET College - Central Office 
22. Senwes Beperk 
23. Suidwes Beleggings Eiendoms Beperk 
24. Tourism and Business Institute of SA t/a Gaming & Hospitatity 
25. VKB LANDBOU (PTY) LTD 
26. VPK BUSINESS VENTURE C C 



All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.