SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Prepare and clear areas for room service 
SAQA US ID UNIT STANDARD TITLE
7737  Prepare and clear areas for room service 
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 2  NQF Level 02 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 
2009-11-03  2011-07-31  SAQA 0160/05 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2012-07-31   2015-07-31  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Each learner must be able to prepare room service in a hygienic, competent and organised manner.
The learner must understand the importance of preparing the Room Service area within determined time frames in order to maximise customer satisfaction 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
None 

UNIT STANDARD RANGE 
Range statements are included with specific outcomes as necessary. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Demonstrated knowledge and understanding. 
OUTCOME NOTES 
1. Explain the interrelationship between completing preparation tasks within time limits and customer satisfaction.

2. Explain the importance of maintaining a constant stock of service equipment items.

3. Explain the consequences of not checking and storing condiments and accompaniments according to operational procedures.

4. Identify food service items and state organisational procedures for handling, cleaning and storing them.

5. Stress the importance of ensuring all service equipment is clean, undamaged and always in its place.

6. State organisational procedures for the laying and clearing of trays and trolleys.

7. Explain the importance of handling and disposing of waste in a hygienic way.

8. Stress the consequences of not turning off certain electrical equipment after service. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
ASSESSMENT CRITERION NOTES 
  • This unit must be assessed in the workplace or a realistic working environment.
  • The unit standard can be assessed in isolation. 

  • ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by a combination of observation, questioning, simulation and product sample.
  • Observation to cover two types of laying of trays and trolleys covers. Question the other types of covers.
  • Observation to cover a minimum of seven food service items and equipment. Question on the other food service items and equipment.
  • Appropriate condiments and accompaniments are stored and ready for use.
  • Simulation or questioning to cover unexpected situations. 
  • ASSESSMENT CRITERION RANGE 
  • Covers: A la Carte, Breakfast A la carte.
  • Service equipment dining and service items: hot and cold beverage dispensers, refrigerated units, service utensils, trays or trolleys, crockery, cutlery, glassware, linen, disposable linen, ice buckets, bread baskets, food covers.
  • Condiments and accompaniments: seasonings, sugars and sweeteners, prepared sauces and dressings.
  • Unexpected situations: shortage/theft of service items, damaged or broken service items, faulty or broken service equipment, uncompleted work from colleagues.
     

  • ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 2 
    Demonstrated ability to make decisions about practice and to act accordingly. 
    OUTCOME NOTES 
    9. Inspect and ensure service areas are clean and hygienic.

    10. Locate and use appropriate food service items and equipment. (Range of service equipment dining and service items: hot and cold beverage dispensers, refrigerated units, service utensils, trays or trolleys, crockery, cutlery, glassware, linen, disposable linen, ice buckets, bread baskets, food covers, tray decorations).

    11. Store and keep ready for use appropriate condiments and accompaniments. (Range of condiments and accompaniments: seasonings, sugars and sweeteners, prepared sauces and dressings).

    12. Set up trays and trolleys correctly according to the appropriate cover and organisational requirements. (Range of covers: A la carte, Breakfast A la carte).

    13. Switch on equipment and ensure it is ready for use.

    14. Clear trays and store food service items and equipment.

    15. Dispose of waste and refuse in a hygienic way.

    16. Describe decisions made and give reasons for action taken in response to unexpected situations. (Range of unexpected situations: shortage/theft of service items, damaged or broken service items, faulty or broken service equipment, uncompleted work from colleagues).

    17. Complete all work in an organised manner. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit must be assessed in the workplace or a realistic working environment.
  • The unit standard can be assessed in isolation. 

  • ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by a combination of observation, questioning, simulation and product sample.
  • Observation to cover two types of laying of trays and trolleys covers. Question the other types of covers.
  • Observation to cover a minimum of seven food service items and equipment. Question on the other food service items and equipment.
  • Appropriate condiments and accompaniments are stored and ready for use.
  • Simulation or questioning to cover unexpected situations. 
  • ASSESSMENT CRITERION RANGE 
  • Covers: A la Carte, Breakfast A la carte.
  • Service equipment dining and service items: hot and cold beverage dispensers, refrigerated units, service utensils, trays or trolleys, crockery, cutlery, glassware, linen, disposable linen, ice buckets, bread baskets, food covers.
  • Condiments and accompaniments: seasonings, sugars and sweeteners, prepared sauces and dressings.
  • Unexpected situations: shortage/theft of service items, damaged or broken service items, faulty or broken service equipment, uncompleted work from colleagues.
     

  • ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 3 
    Demonstrated ability to learn from our actions and to adapt performance. 
    OUTCOME NOTES 
    18. Describe how performance would be adapted when required to ensure that food remains cold or hot during transportation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit must be assessed in the workplace or a realistic working environment.
  • The unit standard can be assessed in isolation. 

  • ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by a combination of observation, questioning, simulation and product sample.
  • Observation to cover two types of laying of trays and trolleys covers. Question the other types of covers.
  • Observation to cover a minimum of seven food service items and equipment. Question on the other food service items and equipment.
  • Appropriate condiments and accompaniments are stored and ready for use.
  • Simulation or questioning to cover unexpected situations. 
  • ASSESSMENT CRITERION RANGE 
  • Covers: A la Carte, Breakfast A la carte.
  • Service equipment dining and service items: hot and cold beverage dispensers, refrigerated units, service utensils, trays or trolleys, crockery, cutlery, glassware, linen, disposable linen, ice buckets, bread baskets, food covers.
  • Condiments and accompaniments: seasonings, sugars and sweeteners, prepared sauces and dressings.
  • Unexpected situations: shortage/theft of service items, damaged or broken service items, faulty or broken service equipment, uncompleted work from colleagues.
     

  • ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

    2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

    3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA.

    4. Moderation of assessment will be done by the relevant ETQA at its discretion. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Embedded knowledge and Critical cross-field outcomes have been included within the specific outcomes category.
    This has been done as it was deemed necessary to ensure holistic assessment occurred.

    The specific outcomes can be applied in a range of contexts.

    Many of the outcomes have been written in such a way that competence must be demonstrated in the context as opposed to in isolation from a context.

    The specific outcomes are comparable to outcomes used internationally.

    We therefore structured outcomes using the format noun + verb + condition (modifying phrase)Specific outcomes have been split into three categoriesa) knowledge and understanding (what the learner must know and understand)b) decision-making and acting (what the learner must do)c) adapting performance ( including reflexive competence)In many instances there are more than six specific outcomes, as the inclusion of critical cross-field outcomes and embedded knowledge has increased the number of specific outcomes.

    If competencies are to be clustered in a meaningful way, then these unit standards cannot be split. 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself (Specific Outcome 1,16,17) 

    UNIT STANDARD NOTES 
    Essential embedded knowledge is dealt with under the specific outcomes section where "demonstrated KNOWLEDGE and UNDERSTANDING" is required.

    Recommendations and exemplars for the design of:

    Learning/Curriculum
  • Identify service items and their purpose.
  • Know and understand organisational procedures for laying and clearing of trays and trolleys.
  • Potential exercise: Learners to discuss easier and quicker ways to transport food to guests. Learners could develop a plan to ensure that there is always sufficient service items available.

    Performance systems
  • A new employee should be able to achieve this unit within one month of being trained.
  • Ongoing measurement of the learner's ability to meet this standard is recommended. 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  14113   National Certificate: Food and Beverage Services  Level 4  Level TBA: Pre-2009 was L4  Reregistered  2023-06-30  CATHSSETA 
    Elective  61596   National Diploma: Food and Beverage Management  Level 5  NQF Level 05  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.