SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED QUALIFICATION THAT HAS PASSED THE END DATE: 

Further Education and Training Certificate: Hiring Operations 
SAQA QUAL ID QUALIFICATION TITLE
48889  Further Education and Training Certificate: Hiring Operations 
ORIGINATOR
SGB Hiring Services 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY NQF SUB-FRAMEWORK
SERVICES - Services Sector Education and Training Authority  OQSF - Occupational Qualifications Sub-framework 
QUALIFICATION TYPE FIELD SUBFIELD
Further Ed and Training Cert  Field 11 - Services  Cleaning, Domestic, Hiring, Property and Rescue Services 
ABET BAND MINIMUM CREDITS PRE-2009 NQF LEVEL NQF LEVEL QUAL CLASS
Undefined  129  Level 4  NQF Level 04  Regular-Unit Stds Based 
REGISTRATION STATUS SAQA DECISION NUMBER REGISTRATION START DATE REGISTRATION END DATE
Passed the End Date -
Status was "Reregistered" 		 SAQA 9999/99  2018-07-01  2023-06-30 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2026-06-30   2029-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This qualification does not replace any other qualification and is not replaced by any other qualification. 

PURPOSE AND RATIONALE OF THE QUALIFICATION 
The FET Certificate: Hiring Operations Level 4 has been designed for people working in the Hiring Industry at operational and supervisory levels. It takes some of the key aspects of 'Hiring Services' introduced at NQF level 3 and requires their practical application in the Hiring environment in general and their own work context in particular. It is the second step in a series of Qualifications that is linked to career pathing within the hiring industry.

This Qualification will mean that in future those people involved in the Hiring Industry will have the necessary knowledge, skills and attitudes to operate professionally at a more senior level. It will also open up further career paths for people within Hiring Services and who will now have improved career opportunities as a result of their increased knowledge of the Hiring Industry, and their ability to implement the policies and carry out the procedures required of people in their field of work.

Learners working towards this FET Certificate: Hiring Operations Level 4 will find that the acquisition of competence in the Unit Standards, which make up the Qualification, will add value to the job performance. This Qualification is intended to enhance the provision of supervisory-level service within the Hiring Industry. It also enables the learner to use competencies, which will help grow the business they work in.

It will provide the broad knowledge, skills and values needed in the Hiring Services Industry and will facilitate access to, and mobility and progression within, education and training and to progress along a learning path for learners who:
  • Were previously disadvantaged or who were unable to complete their schooling and were therefore denied access to Further Education and Training.
  • Have worked in the Hiring Operations Industry for many years, but have no formal Qualification in the Hiring business.
  • Wish to extend their range of skills and knowledge of the industry so that they can become competent workers in the Hiring Operations Industry.

    The FET Certificate in Hiring Operations Level 4 will also provide the learners with the building blocks for the learning required for the National Diploma: Hiring Operations Management at NQF level 5.


    Rationale for the Qualification

    This level 4 Qualification will equip learners with self and team organisational skills and knowledge in order to contribute meaningfully to the operations in the hiring industry. This Qualification will result in the further development of people with the skills and knowledge required to be successful in 'Hiring Operations and will provide a further learning pathway in the 'Hiring' industry. The Qualification will provide the learner with additional knowledge and skills which they could use in the development of others within the work place.

    The FET Certificate: Hiring Operations was developed to assist in creating appropriate learning opportunities, which will contribute towards the control of a safe and effective work place that will benefit other employees and the industry at large.

    The stakeholders involved in the economic activity of Hiring Operations identified the following learning areas that comprise this Qualification:
  • Appliance and equipment hire
  • Car and truck hire
  • Plant and crane hire (with operator)
  • Construction or demolition equipment hire (with and without operator)
  • Machinery and equipment hire (with and without operator)
  • Small tools hire
  • Video hire
  • Commodity hire (video, cell phone, etc.)
  • Garment and clothing hire
  • Event hire
  • Technical hire

    This Operational Qualification will ensure an advanced understanding of the supervisory role in the 'Hiring Industry' and its application in the South African context.

    The Qualification at Level 4 is a building block that can be developed further and will lead to a more defined Hiring Operations and Management learning path at more complex NQF levels.
    It also focuses on the skills, knowledge, values and attitudes required to ensure further progression. The intention is:
  • To promote the development of knowledge, skills and values that are required in the Hiring Support and Services Industry.
  • To realise the potential of people.
  • To provide opportunities for people to move up the value chain.

    The Unit Standards contained in this Qualification cover areas of learning that ensure learners are able to absorb tasks starting with operational activities and becoming more complex as they lead others in gaining experience and confidence.

    The industry's need for clear directives, and market related skills in career advancement will be met in this Qualification. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The following is the learning assumed to be in place:
  • Communication at NQF Level 3
  • Mathematical Literacy at NQF Level 3
  • A demonstrated understanding of the Hiring Industry and how it operates


    Recognition of prior learning

    The structure of this Unit Standard based Qualification makes the Recognition of Prior Learning possible, if the learner is able to demonstrate competence in the knowledge, skills, values and attitudes implicit in this Qualification. Recognition of Prior Learning will be done by means of Integrated Assessment as mentioned in the previous paragraph.

    This Recognition of Prior Learning may allow:
  • For accelerated access to further learning
  • Gaining of credits towards a qualification

    All recognition of Prior Learning is subject to quality assurance by the relevant accredited Education and Training, Quality Assurance Body and is conducted by a registered assessor. 
    		•

    RECOGNISE PREVIOUS LEARNING? 
    Y 

    QUALIFICATION RULES 
    The qualification is made up of a combination of learning outcomes from Fundamental, Core and Elective components, totaling 129 credits (minimum).
  • Fundamental: 60 credits (47%)
  • Core: 50 credits (39%)
  • Elective: Minimum 19 credits (14%)

    Total: 129 Credits (Minimum) (100%)

    Fundamental:
  • 20 credits at Level 3
  • 40 credits at Level 4
  • Total: 60 credits

    Core:
  • 4 credits at Level 3
  • 46 credits at Level 4
  • Total: 50 credits

    Elective:
  • Learners must select a Minimum of 19 credits from the Elective Unit Standards to make up the 129 credits required.
  • Minimum: 19 Credits (Minimum).

    Total credits:
  • 129 credits Minimum
  • 20 credits Fundamental at Level 3
  • 40 credits Fundamental at Level 4
  • 4 credits Core at Level 3
  • 46 credits Core at Level 4
  • 129 credits Minimum Electives
  • Total: 129 Credits (Minimum)


    Motivation for number of credits assigned to fundamental, core and elective

    Fundamental Credits

    At level 4, SAQA stipulates the minimum number of credits allocated to Communication Studies and Languages and Physical, Computer Mathematical and Life Sciences; should total 36 credits however the SGB felt that the additional fundamental unit standards chosen will add value to the qualification as a whole.


    Core

    50 credits have been allocated to the Core Unit Standards. This is to ensure that the qualification has a strong Hiring focus.

    The Core Unit Standards offer a broad contextual understanding and will enable the learners to gain an all round picture of the Hiring Industry.

    Electives

    A minimum of 19 credits must be selected by the learner from the Elective Unit Standards. There are a total of 20 credits for the Elective area. They also allow for progression to the next level of learning. 
    		•

    EXIT LEVEL OUTCOMES 
    1. Communicate verbally and in writing using a variety of formats with a range of stakeholders and role-players in the Hiring Operations Industry in two languages.

    2. Explain and use the basics of mathematics in both personal and business situations.

    3. Operate in a hiring business including determining the way it functions and an analysis thereof.

    4. Situate the theory and practice of Hiring Operations in a range of relevant contexts

    5. Maintain and manage the customers and clients of the business to ensure that customer satisfaction levels are maintained within the Hiring Operations Industry.

    6. Demonstrate the use of project activities to ensure all work gets done according to plan.
    AND
    7. Demonstrate an understanding of the management transport activities of dangerous and abnormal loads to various locations.
    OR
    8. Demonstrate an understanding of the Vehicle Hire Industry and tourism in South Africa.
    OR
    9. Demonstrate an understanding of the Event Hire Industry in South Africa.
    OR
    10. Demonstrate an understanding of the Commodity and Garment Hire Industry in South Africa. 

    ASSOCIATED ASSESSMENT CRITERIA 
    1.
  • Audience needs and expectations are accommodated in both oral and verbal communication in both languages.
  • Language and texts are used to interpret and write communications in all contexts.

    2.
  • Mathematics is used and are explained and used in both personal and business contexts.

    3.
  • A hiring business is analysed.
  • How a business functions is determined.
  • An understanding of how a business operates is demonstrated, either in the workplace or through work-realistic, out-of-classroom simulation.

    4.
  • Hire items inventory is maintained, processed and documented according to standard operating procedures.
  • Hire contracts are monitored and controlled to met organisational objectives.
  • All safety, health and housekeeping practices are monitored to ensure compliance.

    5.
  • Client and customer needs and concerns and advise is provided which meets these needs.
  • Sales support structures are communicated to gain maximum customer satisfaction.
  • Customer service problems are resolved within agreed time frames and procedures.
  • A cultural awareness is displayed when working with clients, customers and colleagues.

    6.
  • All the Project scheduling activities are explained and applied to a project to ensure completion.

    7.
  • Dangerous goods are transported in accordance with relevant transport legislation and standards operating procedures.
  • Abnormal Hire items are transported in accordance with standard operating procedures.
  • Plant and equipment problems are actioned and resolved in line with company standards.

    8.
  • Car hire customer are advised about local information.
  • Customers are identified in order to improve sales opportunities.
  • Hired vehicles are handed over to the service customers and their arrival and departure is overseen.

    9.
  • Event hire customers are advised about relevant information.
  • Customers are identified in order to improve sales opportunities.
  • Event build up and break down procedures are overseen.

    10.
  • Commodity and garment hire customers are advised about relevant information.
  • Customers are identified in order to improve sales opportunities.
  • Commodity and garment items are prepared for hire and quality checked on delivery and return.


    Integrated Assessment

    Learning, teaching and assessment are inextricably linked. Whenever possible, the assessment of knowledge, skills, attitudes and values shown in the Unit Standards should be integrated.

    Assessment of the communication, language, literacy and numeracy should be conducted in conjunction with other aspects and should use authentic Hiring Operations contexts wherever possible.

    The term 'Integrated Assessment' implies that theoretical and practical components should be assessed together. During integrated assessments the assessor should make use of formative and summative assessment methods and assess combinations of practical, applied, foundational and reflective competencies.

    Assessors and moderators should make use of a range of formative and summative assessment methods. Assessors should assess and give credits for the evidence of learning that has already been acquired through formal, informal and non-formal learning and work experience.

    Assessment should ensure that all specific outcomes, embedded knowledge and critical cross-field outcomes are evaluated. The assessment of the critical cross-field outcomes should be integrated with the assessment of specific outcomes and embedded knowledge. 
    		•

    INTERNATIONAL COMPARABILITY 
    Benchmarking was done by comparison to Unit Standards/Outcomes of learning against:
  • New Zealand Qualifications Authority - Unit Standards
  • Cost civil plant for purchase or hire for hire - Level 4 - 15 Credits
  • Manage the hire of civil construction plant and equipment - Level 4 - 8 Credits
  • Demonstrate knowledge for transport service license - Level 4 - 3 Credits
  • Recommend rental ranges and manage repairs - Level 4 - 2 credits

    American Rental Association - Courses

    The courses offered by the above association did not have credits or levels for comparison purposes. However, the contents were used for benchmarking purposes. The courses are:
  • Certified Event Rental Professional
  • Ware washing
  • Linen Processing
  • Tenting
  • Table Top Design
  • Warehouse Management ]
  • Delivery Procedures / Process / Operations

    No other 'Hiring' Qualifications could be found so a comparison was only done on the above unit standards.

    A direct comparison of the title, specific outcomes, assessment criteria and embedded knowledge was undertaken with each and the best practice points were highlighted and incorporated into each Unit Standard. However, where points were incorporated these were written in a South African context and at a level appropriate to South Africa.

    Because of the difference in levels across the different countries, difficulty was found in making actual direct comparisons, level to level and unit standard to unit standard. 
    		•

    ARTICULATION OPTIONS 
    This Qualification lends itself to both vertical and horizontal articulation possibilities. These possibilities ensure both mobility and progression for the learner. The learning areas outlined in the Rationale for the Qualification indicates the articulation possibilities.

    Horizontal articulation possibilities lies with other NQF level 4 Qualifications and Unit Standards in the Learning areas:
  • National Certificate: Procurement, Logistics and Supply Chain Management - NQF Level 4 -NLRD 20247
  • National Certificate: New Venture Creations - NQF Level 4
  • National Certificate in Generic Management - NQF Level 4
  • National Certificate in Event support - NQF Level 4
  • National Certificate in Business Administration Services - NQF Level 4

    Vertical progression can be achieved by embarking on the study of related NQF Level 5 Qualifications:
  • National Diploma: Hiring Operations Management - NQF Level 5
  • National Diploma: Retail Travel - NQF Level 5 - NLRD 14122
  • National Diploma: Service Management - NQF Level 5 - NLRD 20613 
    		•

    MODERATION OPTIONS 
  • Anyone assessing a learner or moderating the assessment of a learner against this Qualification must register as an assessor with the relevant Education and Training Quality Assurance (ETQA) Body.
  • Any institution offering learning that will enable the achievement of this Qualification must be accredited as a provider with the relevant ETQA.
  • Assessment and moderation of assessment will be overseen by the relevant ETQA according to the ETQA's policies and guidelines for assessment and moderation; in terms of agreements reached around assessment and moderation between ETQA's (including professional bodies); and in terms of the moderation guideline detailed immediately below.
  • Moderation must include both internal and external moderation of assessments at exit points of the qualification, unless ETQA policies specify otherwise. Moderation should encompass achievement of the competence described in the Qualification. 
    		•

    CRITERIA FOR THE REGISTRATION OF ASSESSORS 
    For an applicant to register as an assessor, the applicant should:
  • Be competent in all the outcomes of the National Assessor Unit Standards as stipulated by the South African Qualifications Authority (SAQA).
  • Be registered as an assessor with the relevant ETQA or an ETQA that has a memorandum of understanding with the relevant ETQA. 
    		•

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2012; 2015. 

    NOTES 
    Exit point for learners who do not complete the Qualification:
  • Learners will be credited with Unit Standards in which they have proved competence.
  • Learners who complete individual Unit Standards but do not complete this Qualification retain their credits. However, should the substance of the Unit Standard change, the validity of the credit towards the Qualification may be reviewed
  • Learners who change their provider or learning site before completing the Qualification may transfer their credits to the new learning site. 
    		•

    UNIT STANDARDS: 
      ID UNIT STANDARD TITLE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
    Core  9850  Communicate and liaise with internal departments and external sales support structures  Level 3  NQF Level 03  4 
    Core  116575  Demonstrate an understanding of and apply hiring business practices  Level 4  NQF Level 04  4 
    Core  7791  Display cultural awareness in dealing with customers and colleagues  Level 4  NQF Level 04  4 
    Core  116594  Function in a team  Level 4  NQF Level 04  4 
    Core  9845  Identify the needs and concerns of customers and advise customers to optimise choice and benefits  Level 4  NQF Level 04  7 
    Core  115870  Maintain process and record inventories of all hire items  Level 4  NQF Level 04  7 
    Core  115859  Monitor and control hire contracts  Level 4  NQF Level 04  4 
    Core  9243  Monitor occupational health and safety  Level 4  NQF Level 04  8 
    Core  10133  Schedule project activities to facilitate effective project execution  Level 4  NQF Level 04  8 
    Fundamental  8968  Accommodate audience and context needs in oral communication  Level 3  NQF Level 03  5 
    Fundamental  8969  Interpret and use information from texts  Level 3  NQF Level 03  5 
    Fundamental  8973  Use language and communication in occupational learning programmes  Level 3  NQF Level 03  5 
    Fundamental  8970  Write texts for a range of communicative contexts  Level 3  NQF Level 03  5 
    Fundamental  9015  Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems  Level 4  NQF Level 04  6 
    Fundamental  8974  Engage in sustained oral communication and evaluate spoken texts  Level 4  NQF Level 04  5 
    Fundamental  8975  Read analyse and respond to a variety of texts  Level 4  NQF Level 04  5 
    Fundamental  9016  Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts  Level 4  NQF Level 04  4 
    Fundamental  8979  Use language and communication in occupational learning programmes  Level 4  NQF Level 04  5 
    Fundamental  7468  Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues  Level 4  NQF Level 04  6 
    Fundamental  8976  Write for a wide range of contexts  Level 4  NQF Level 04  5 
    Fundamental  9224  Implement policies regarding HIV/AIDS in the workplace  Level 5  Level TBA: Pre-2009 was L5  4 
    Elective  10977  Convey abnormal freight  Level 3  NQF Level 03  8 
    Elective  13936  Outline the legal environment of a selected industry  Level 3  NQF Level 03  2 
    Elective  229996  Rig working ropes, undertake rescues and perform a range of rope access tasks  Level 3  NQF Level 03  6 
    Elective  229994  Assess a worksite for work at height and prepare a fall protection plan  Level 4  NQF Level 04  3 
    Elective  115867  Co-ordinate promotional activities  Level 4  NQF Level 04  6 
    Elective  116590  Contribute to sustainable tourism in South Africa  Level 4  NQF Level 04  4 
    Elective  10230  Convey dangerous goods by road  Level 4  NQF Level 04  8 
    Elective  9858  Handover vehicles  Level 4  NQF Level 04  4 
    Elective  9844  Identify customers and generate selling opportunities  Level 4  NQF Level 04  8 
    Elective  115845  Implement sales and marketing strategies  Level 4  NQF Level 04  5 
    Elective  115869  Interpret, implement and supervise event site plans  Level 4  NQF Level 04  11 
    Elective  110009  Manage administration records  Level 4  NQF Level 04  4 
    Elective  116595  Manage arrival and departure of customers  Level 4  NQF Level 04  3 
    Elective  115864  Manage security in a hiring business  Level 4  NQF Level 04  4 
    Elective  115877  Monitor and control the maintenance of equipment  Level 4  NQF Level 04  6 
    Elective  229999  Perform a range of advanced fall arrest rescues  Level 4  NQF Level 04  4 
    Elective  115871  Resolve plant and equipment customer service problems  Level 4  NQF Level 04  4 
    Elective  229997  Select equipment and rig ropes for rope access projects  Level 4  NQF Level 04  6 
    Elective  230001  Supervise rope access teams and perform advanced manoeuvres and rescues  Level 4  NQF Level 04  6 


    LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: 
     
    NONE 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.