SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Manage administration records 
SAQA US ID UNIT STANDARD TITLE
110009  Manage administration records 
ORIGINATOR
SGB Administration 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Office Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 4  NQF Level 04  4 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for learners working in Administration in commercial and non-commercial organisations and is intended to enable them to manage administrative records. It is also applicable to learners working in other sub-fields who are responsible for keeping records of an administrative nature.

Learners will be well positioned to extend their learning and practice into other areas in the business environment, or to strive towards professional standards and practice at higher levels.

The qualifying learner is capable of:
  • Controlling and dealing with confidential information and documents
  • Controlling and evaluating ordering and distribution of office stationery
  • Implementing control measures with individuals. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in Communication at NQF Level 3. 

    UNIT STANDARD RANGE 
  • Documents will include accessible information
  • Stakeholders will include any relevant or interested party. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Control and deal with confidential information and documents. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Confidential information is defined and described for a specific organization. 

    ASSESSMENT CRITERION 2 
    2. The system and procedures used for dealing with confidential information is explained with examples. 

    ASSESSMENT CRITERION 3 
    3. Documents are secured in an appropriate manner and within an agreed time frame. 

    ASSESSMENT CRITERION 4 
    4. Utmost care is taken to avoid compromising any relevant stakeholder. 

    SPECIFIC OUTCOME 2 
    Control and evaluate ordering and distribution of office stationery. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. A plan is presented to effectively control office stationery policies, procedures and strategies. 

    ASSESSMENT CRITERION 2 
    2. Plans are developed on how to monitor, maintain and improve stock levels in accordance with organisational requirements. 

    ASSESSMENT CRITERION 3 
    3. Effective shrikgage controls are developed and implemented for an organisation. 

    ASSESSMENT CRITERION 4 
    4. Evidence of accurate reports are produced reflecting stationery movements for a given period. 

    ASSESSMENT CRITERION 5 
    5. The control of the administration system and procedures is explained and applied to ensure effective administering of stationery. 

    ASSESSMENT CRITERION 6 
    6. Documentation used for the control of stationery in an accurate, complete way, which complies with requirements is explained to employees. 

    ASSESSMENT CRITERION 7 
    7. Effective stationery control procedures, systems and follow up actions are evaluated and explained. 

    SPECIFIC OUTCOME 3 
    Implement control measures with individuals. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Contracted control measures are implemented and non-conformances are identified for reporting to person with the authority to deal with them. 

    ASSESSMENT CRITERION 2 
    2. Non-conformances are recorded and corrective actions negotiated according to organisational requirements. 

    ASSESSMENT CRITERION 3 
    3. Reported non-conformance is handled in accordance with organisational policies and procedures and is duly recorded. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Assessment of this Unit Standard should be contextual and practical.
  • Assessors must be registered as assessors with the Services SETA ETQA or an ETQA that represents the sectors in which the learner is employed.
  • Moderators must be registered as assessors with the Services SETA ETQA, or with an ETQA that has a Memorandum of Understanding with the Services SETA ETQA.
  • The mechanisms and requirements for moderation should be applied in accordance with the requirements of the relevant ETQA.
  • Assessment should include both formative and summative assessment.
  • Training providers must be accredited by the Services SETA ETQA or with an ETQA that has a Memorandum of Understanding with the Services SETA ETQA. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • A comprehensive understanding of organisational policies, procedures and systems
  • Methods and techniques for controlling individuals
  • Stationery purchasing and distribution procedures and budget levels
  • Authorisation levels and individuals. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/ A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems which are related to co-ordination and maintenance of effective office procedures and processes. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others when controlling confidential information, office stationery and individuals. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information pertaining to the smooth operating of an office. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively with individuals while coordinating and maintaining effective office procedures and processes. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology where possible in the control and maintenance of office stationery. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Understand the world as a set of related systems where an ineffective office leads to poor productivity and organisational image. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  57831   National Certificate: Freight Handling  Level 3  NQF Level 03  Reregistered  2023-06-30  TETA 
    Core  49129   Further Education and Training Certificate (FETC): Management and Administration  Level 4  NQF Level 04  Reregistered  2023-06-30  SERVICES 
    Core  61595   Further Education and Training Certificate: Business Administration Services  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Core  67697   Further Education and Training Certificate: Sport Administration  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Core  71549   Further Education and Training Certificate: Tourist Guiding  Level 4  NQF Level 04  Reregistered  2023-06-30  CATHSSETA 
    Core  60652   Professional Qualification: Management and Administration  Level 4  Level TBA: Pre-2009 was L4  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Core  49023   National Diploma: Liaison Interpreting  Level 5  NQF Level 05  Reregistered  2023-06-30  QCTO 
    Elective  64069   Further Education and Training Certificate: Archives and Records Management  Level 4  NQF Level 04  Reregistered  2023-06-30  ETDP SETA 
    Elective  71949   Further Education and Training Certificate: Automotive Components: Manufacturing and Assembly  Level 4  NQF Level 04  Reregistered  2023-06-30  MERSETA 
    Elective  49176   Further Education and Training Certificate: Business Systems Operations: End User (ERP)  Level 4  NQF Level 04  Reregistered  2023-06-30  SERVICES 
    Elective  57712   Further Education and Training Certificate: Generic Management  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  48889   Further Education and Training Certificate: Hiring Operations  Level 4  NQF Level 04  Reregistered  2023-06-30  SERVICES 
    Elective  65989   Further Education and Training Certificate: Human Settlements Development  Level 4  NQF Level 04  Reregistered  2023-06-30  CETA 
    Elective  49531   Further Education and Training Certificate: Inclusive Education  Level 4  NQF Level 04  Reregistered  2023-06-30  ETDP SETA 
    Elective  58952   Further Education and Training Certificate: Laboratory Analysis  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered"     		 2008-08-05  As per Learning Programmes recorded against this Qual 
    Elective  64950   Further Education and Training Certificate: Laboratory Analysis  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  64209   Further Education and Training Certificate: Metals Production  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  50040   Further Education and Training Certificate: Optical Manufacturing Processes  Level 4  NQF Level 04  Reregistered  2023-06-30  MERSETA 
    Elective  59097   Further Education and Training Certificate: Real Estate  Level 4  NQF Level 04  Reregistered  2023-06-30  SERVICES 
    Elective  50560   Further Education and Training Certificate: Small Craft Construction  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered"     		 2009-08-31  Was MERSETA until Last Date for Achievement 
    Elective  48960   Further Education and Training Certificate: Social Security Administration  Level 4  NQF Level 04  Reregistered  2023-06-30  HW SETA 
    Elective  36436   National Certificate: Local Economic Development  Level 4  Level TBA: Pre-2009 was L4  Reregistered  2023-06-30  LG SETA 
    Elective  63369   National Diploma: Trade Union Practice  Level 5  NQF Level 05  Reregistered  2023-06-30  ETDP SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Academy of Management and Entrepreneurial Excellence 
    2. Academy of York Pty Ltd 
    3. AFRICAN ETD ACADEMY 
    4. Aldabri 106 Institute for Quality Pty Ltd 
    5. AMANDLA OBUNYE TRAINING ACADEMY PTY LTD 
    6. Andebe Training and Skills Development 
    7. ArcelorMittal South Africa Ltd (VANDERBIJLPARK) (TP) 
    8. Aubrey Nyiko Business Enterprise cc 
    9. AVAX SA 481 CC. T/A Mandisa Development Services 
    10. BALESENG KOPANO TRAINING ACADEMY PTY LTD 
    11. BASEDI ENTERPRISES PTY LTD 
    12. BDCE 
    13. BENCHMARK CONSULTANCY 
    14. Bev Short Training Consultants 
    15. BPL Academy 
    16. BRAINWAVE PROJECTS 707 
    17. BRIGHT IDEA PROJECTS 447 PTY LTD T/A MIND -THE- GAP 
    18. Bull's Business and Skills Training Institute 
    19. BUSINESS CIRCLE CONSULTATION 
    20. Business Management Training College (Pty) Ltd 
    21. Circleway College 
    22. CLASS SKILLS DEVELOPMENT CONSULTANCY PTY LTD 
    23. COLLEGE FOR BUSINESS AND AUCTIONEERS 
    24. College of Production Technology 
    25. CONNECT THE DOTS 
    26. CONSULTINGBYBONGI 
    27. DB Schenker Logistics Campus NMEA Pty Ltd 
    28. Development Bank of Southern Africa (DBSA) 
    29. Ditirelo Skills Development Services 
    30. Diversity technology Training Institute 
    31. DQ Staffing Solutions 
    32. Driving Sense 
    33. Eastcape Midlands Public FET College - Uitenhage (High Street)Campus 
    34. EDU - FLEET 
    35. Edu Wize Group Pty Ltd 
    36. Edu-Prof Training Centre 
    37. Employ and Empower Deaf (Pty) Ltd 
    38. EXECUPRIME BUSINESS COLLEGE 
    39. FBT Consultants CC 
    40. FUTURE PERFORMANCE TRAINING PTY LTD 
    41. GATYANA TRAINING ACADEMY 
    42. Global Maritime Legal Solutions Pty Ltd 
    43. HLENGISINDI ENTERPRISE PTY LTD 
    44. Hlombe and Associates 
    45. HR CONSULTANCY AND LEARNING PTY LTD 
    46. IGKM Management Services (Pty) Ltd 
    47. Imperial Logistics & Transport A Div Of Imper 
    48. Inafrica General Trading Pty LTD 
    49. INDALO TRADINGS PTY LTD 
    50. INFINITUS TRAINING SOLUTION PTY LTD 
    51. Innovative Shared Services 
    52. Institute for Telling Development T/A ITD Training (MENLYN PARK) (TP) 
    53. INTELLIGENT AFRICA MARKETING TRAINING 
    54. INTSHIVA CONSULTING PTY LTD 
    55. IWASA HOLDINGS PTY LTD 
    56. Iyanda Holdings(Pty) Ltd 
    57. IZIPHO ZOMPHAKATHI MULTISKILLS 
    58. Josmap Training Institute 
    59. KALIDEEN MANAGEMENT SERVICES 
    60. KC SKILLS DEVELOPMENT PTY LTD 
    61. Kernel Management and Consulting (PTY) LTD. 
    62. KHANYISELA COLLEGE PTY LTD 
    63. KHULISANE ACADEMY 
    64. KLM Empowered Human Solution Specialists 
    65. KWELANGA TRAINING PTY LTD 
    66. Learning Exchange Pty (Ltd) 
    67. LETZAA Group 
    68. Lewerb Holdings (PTY) Ltd 
    69. Limadi Industrial Projects 
    70. LITONYA INSTITUTE OF HOSPITALITY AND DESIGN PTY LTD 
    71. LSC STAFFING SOLUTIONS PTY LTD 
    72. MADYONZI TRADING AND PROJECTS 
    73. Magumzane Traiding cc 
    74. Mahayi HRD Services cc 
    75. Makwedeng Training 
    76. Management College of Southern Africa (MANCOSA) 
    77. MCANYI GROUP PTY LTD 
    78. MEGRO LEARNING LOWVELD 
    79. ML VILJOEN CONSULTANTS 
    80. MML Consulting CC. 
    81. MOLEMOTHEO TRADING 
    82. MORTARBOARD SOLUTIONS 
    83. MSV WEALTH MANAGEMENT 
    84. MWG Logistical Services 
    85. Myeza Trading Enterprise 
    86. MYFAMILY PROJECTS AND CONSULTING 
    87. NDLELA AND SONS 
    88. NDZALAMA SKILLS ACADEMY 
    89. NEMBA CAPITAL CC 
    90. NETWORKING HIV AND AIDS COMMUNITY OF SOUTHERN AFRICA NPC 
    91. Networx for Career Development 
    92. NEUROCOACH INSTITUTE PTY LTD 
    93. NEWBRIDGE INSTITUTE PTY LTD 
    94. Nhlahle Development Agency 
    95. NJ & L Trading Enterprise CC. 
    96. Nomagwanishe Investments cc 
    97. NOMATYE INSTITUTE 
    98. NOSA LOGISTICS PTY LTD 
    99. NTI College 
    100. Open Learning Group 
    101. ORANGE TRAINING ACADEMY PTY LTD 
    102. PACINAMIX PTY LTD. 
    103. PATHWAYS OF PURPOSE POTENTIAL DEVELOPMENT CENTRE PTY LTD 
    104. PEAKFORD MANAGEMENT CONSULTING 
    105. Pebetse Training and Consulting 
    106. PERFORMANCE MANAGEMENT COLLABORATIVE AFRICA 
    107. Petra institute of Development (PTY) Ltd 
    108. PIETERSBURG LABOUR CONSULTANTS CC 
    109. Pioneer Business Consulting 
    110. PMA Holdings (PTY ) LTD. 
    111. Procurement & Supply Management College cc (ROBERTSHAM) (TP) 
    112. Production Management Institute 
    113. PROSAM CONSULTING TRAINING GROUP 
    114. Pulakgadi Training Consulting CC 
    115. QETO BUSINESS CONSULTING 
    116. Quantum Leap College Pty Ltd 
    117. RED MANAGEMENT CONSULTANTS PTY LTD 
    118. Regent Business School (Pty) Ltd t/a Regent Business School 
    119. Resonance Institue of Learning 
    120. RICHARDS BAY COAL TEMINAL COMPANY LIMITED (Legacy) 
    121. ROBIN T J THOMAS BUSINESS CONSULTANT PTY LTD 
    122. ROCK LILLY CONNECTIONS PTY LTD 
    123. ROQUETTE HOLDINGS 
    124. ROSHEC PTY LTD 
    125. SA Maritime School and Transport College 
    126. Samancor Chrome Ltd T/A Khuphuka Training & Development (MIDDELBURG) ( 
    127. School of Shipping 
    128. SDC Transport and Logistics (Pty) Ltd 
    129. Sebenzisanane Human Capital 
    130. SEOPOSENGOE TRAINING CONSULTANCY CC 
    131. SEZELA TRAINING ACADEMY 
    132. Shipping And Transport College Pty Ltd 
    133. SIYAKHA LEARNING PTY LTD 
    134. SIYAYA SKILLS INSTITUTE EASTERN CAPE 
    135. SIZA NESU TRAINING AND DEVELOPMENT 
    136. SODUKO CONSULTANTS PTY LTD 
    137. South African ABET Development Agency SAADA 
    138. South African Governance and Business College 
    139. South West Gauteng College - Molapo Campus 
    140. SPINA Consultancy cc Cape Town 
    141. T Mabuya & Associates CC 
    142. Talent Centre Training 
    143. Talent Emporium Academy (PTY) Ltd 
    144. The Iscariota Group (Pty) Ltd 
    145. The Legacy Four 
    146. THE SKILLS DEVELOPMENT CORPORATION PRIVATE PTY LTD 
    147. THINKFREE AFRICA 
    148. THUSA LUSHAKA TRAINING AND DEVELOPMENT 
    149. Thuto-Boswa Education and Training Solution 
    150. TIESPRO (Pty) Ltd 
    151. Training Force 
    152. TRILENNIUM 
    153. Triton Express (Pty) Ltd 
    154. Triton Express Pty Ltd 
    155. Tshwane Training Institute (PTY) LTD. 
    156. Umfolozi FET College 
    157. Universal Knowledge Software 
    158. UNIVERSITY OF BUSINESS EXCELLENCE(PTY)LTD 
    159. Vicmat Consultants 
    160. VUCA INSTITUTE OF LEADERSHIP DEVELOPMENT 
    161. VVM TELECOMS 
    162. WEALTH IN PROGRESS TRAINING PTY LTD 
    163. WHSE Training College (Pty) Ltd 
    164. WORKPLACE AND ENTREPRENEURSHIP TALENT SOLUTIONS PTY LTD 
    165. YELLOW MEDIA PUBLISHERS PTY LTD 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.