SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Manage administration records 
SAQA US ID UNIT STANDARD TITLE
110009  Manage administration records 
ORIGINATOR
SGB Administration 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Office Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 4  NQF Level 04  4 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for learners working in Administration in commercial and non-commercial organisations and is intended to enable them to manage administrative records. It is also applicable to learners working in other sub-fields who are responsible for keeping records of an administrative nature.

Learners will be well positioned to extend their learning and practice into other areas in the business environment, or to strive towards professional standards and practice at higher levels.

The qualifying learner is capable of:
  • Controlling and dealing with confidential information and documents
  • Controlling and evaluating ordering and distribution of office stationery
  • Implementing control measures with individuals. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in Communication at NQF Level 3. 

    UNIT STANDARD RANGE 
  • Documents will include accessible information
  • Stakeholders will include any relevant or interested party. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Control and deal with confidential information and documents. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Confidential information is defined and described for a specific organization. 

    ASSESSMENT CRITERION 2 
    2. The system and procedures used for dealing with confidential information is explained with examples. 

    ASSESSMENT CRITERION 3 
    3. Documents are secured in an appropriate manner and within an agreed time frame. 

    ASSESSMENT CRITERION 4 
    4. Utmost care is taken to avoid compromising any relevant stakeholder. 

    SPECIFIC OUTCOME 2 
    Control and evaluate ordering and distribution of office stationery. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. A plan is presented to effectively control office stationery policies, procedures and strategies. 

    ASSESSMENT CRITERION 2 
    2. Plans are developed on how to monitor, maintain and improve stock levels in accordance with organisational requirements. 

    ASSESSMENT CRITERION 3 
    3. Effective shrikgage controls are developed and implemented for an organisation. 

    ASSESSMENT CRITERION 4 
    4. Evidence of accurate reports are produced reflecting stationery movements for a given period. 

    ASSESSMENT CRITERION 5 
    5. The control of the administration system and procedures is explained and applied to ensure effective administering of stationery. 

    ASSESSMENT CRITERION 6 
    6. Documentation used for the control of stationery in an accurate, complete way, which complies with requirements is explained to employees. 

    ASSESSMENT CRITERION 7 
    7. Effective stationery control procedures, systems and follow up actions are evaluated and explained. 

    SPECIFIC OUTCOME 3 
    Implement control measures with individuals. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Contracted control measures are implemented and non-conformances are identified for reporting to person with the authority to deal with them. 

    ASSESSMENT CRITERION 2 
    2. Non-conformances are recorded and corrective actions negotiated according to organisational requirements. 

    ASSESSMENT CRITERION 3 
    3. Reported non-conformance is handled in accordance with organisational policies and procedures and is duly recorded. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Assessment of this Unit Standard should be contextual and practical.
  • Assessors must be registered as assessors with the Services SETA ETQA or an ETQA that represents the sectors in which the learner is employed.
  • Moderators must be registered as assessors with the Services SETA ETQA, or with an ETQA that has a Memorandum of Understanding with the Services SETA ETQA.
  • The mechanisms and requirements for moderation should be applied in accordance with the requirements of the relevant ETQA.
  • Assessment should include both formative and summative assessment.
  • Training providers must be accredited by the Services SETA ETQA or with an ETQA that has a Memorandum of Understanding with the Services SETA ETQA. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • A comprehensive understanding of organisational policies, procedures and systems
  • Methods and techniques for controlling individuals
  • Stationery purchasing and distribution procedures and budget levels
  • Authorisation levels and individuals. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/ A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems which are related to co-ordination and maintenance of effective office procedures and processes. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others when controlling confidential information, office stationery and individuals. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information pertaining to the smooth operating of an office. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively with individuals while coordinating and maintaining effective office procedures and processes. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology where possible in the control and maintenance of office stationery. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Understand the world as a set of related systems where an ineffective office leads to poor productivity and organisational image. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  57831   National Certificate: Freight Handling  Level 3  NQF Level 03  Reregistered  2023-06-30  TETA 
    Core  49129   Further Education and Training Certificate (FETC): Management and Administration  Level 4  NQF Level 04  Reregistered  2023-06-30  SERVICES 
    Core  61595   Further Education and Training Certificate: Business Administration Services  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Core  67697   Further Education and Training Certificate: Sport Administration  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Core  71549   Further Education and Training Certificate: Tourist Guiding  Level 4  NQF Level 04  Reregistered  2023-06-30  CATHSSETA 
    Core  60652   Professional Qualification: Management and Administration  Level 4  Level TBA: Pre-2009 was L4  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Core  49023   National Diploma: Liaison Interpreting  Level 5  NQF Level 05  Reregistered  2023-06-30  QCTO 
    Elective  64069   Further Education and Training Certificate: Archives and Records Management  Level 4  NQF Level 04  Reregistered  2023-06-30  ETDP SETA 
    Elective  71949   Further Education and Training Certificate: Automotive Components: Manufacturing and Assembly  Level 4  NQF Level 04  Reregistered  2023-06-30  MERSETA 
    Elective  49176   Further Education and Training Certificate: Business Systems Operations: End User (ERP)  Level 4  NQF Level 04  Reregistered  2023-06-30  SERVICES 
    Elective  57712   Further Education and Training Certificate: Generic Management  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  48889   Further Education and Training Certificate: Hiring Operations  Level 4  NQF Level 04  Reregistered  2023-06-30  SERVICES 
    Elective  65989   Further Education and Training Certificate: Human Settlements Development  Level 4  NQF Level 04  Reregistered  2023-06-30  CETA 
    Elective  49531   Further Education and Training Certificate: Inclusive Education  Level 4  NQF Level 04  Reregistered  2023-06-30  ETDP SETA 
    Elective  64950   Further Education and Training Certificate: Laboratory Analysis  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  58952   Further Education and Training Certificate: Laboratory Analysis  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered"     		 2008-08-05  As per Learning Programmes recorded against this Qual 
    Elective  64209   Further Education and Training Certificate: Metals Production  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  50040   Further Education and Training Certificate: Optical Manufacturing Processes  Level 4  NQF Level 04  Reregistered  2023-06-30  MERSETA 
    Elective  59097   Further Education and Training Certificate: Real Estate  Level 4  NQF Level 04  Reregistered  2023-06-30  SERVICES 
    Elective  50560   Further Education and Training Certificate: Small Craft Construction  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered"     		 2009-08-31  Was MERSETA until Last Date for Achievement 
    Elective  48960   Further Education and Training Certificate: Social Security Administration  Level 4  NQF Level 04  Reregistered  2023-06-30  HW SETA 
    Elective  36436   National Certificate: Local Economic Development  Level 4  Level TBA: Pre-2009 was L4  Reregistered  2023-06-30  LG SETA 
    Elective  63369   National Diploma: Trade Union Practice  Level 5  NQF Level 05  Reregistered  2023-06-30  ETDP SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Abantu Sikhona Trading and Projects (Pvt) Ltd 
    2. ABM Real Estate and Auctioneers 
    3. ACADEMY FOR MASTER AGENTS 
    4. Academy of York Pty Ltd 
    5. Action Man Solutions 
    6. Advanced Assessments and Training Pty Ltd 
    7. AFRICAN ETD ACADEMY 
    8. AFS Workshop 
    9. Aldabri 106 Institute for Quality Pty Ltd 
    10. Aldes Training Academy 
    11. Amandla Obunye Training Academy 
    12. ANSEAT AFRICA PTY 
    13. Aubrey Nyiko Business Enterprise cc 
    14. Ayoba Training Institute (Pty)Ltd 
    15. Bakone Itireleng Trading Enterprises 
    16. Baleseng Kopano Training Academy 
    17. BASEDI ENTERPRISES PTY LTD 
    18. BATLAGAE ETD CONSULTANCY 
    19. BDCE 
    20. Benchmark Consultancy 
    21. Bev Short Training Consultants 
    22. Big J Training Academy 
    23. Brainwave Projects 707 
    24. Bright Idea Projects 447 t/a Mind -the- Gap 
    25. Bull's Business and Skills Training Institute 
    26. Business and Auction Academy 
    27. Business Circle Consultation 
    28. Cailey Ann Human Capital Consulting 
    29. Camblish Training Institute 
    30. Circleway College 
    31. Class Skills Development Consultancy 
    32. Connect The Dots 
    33. Consultingbybongi 
    34. CORE Capacity Training Academy 
    35. Development Bank of Southern Africa (DBSA) 
    36. Dishome Consulting 
    37. Divine Academy Skills Training 
    38. DONALD INVESTMENTS AND PROJECTS PTY LTD 
    39. DQ Staffing Solutions 
    40. E Lumina 
    41. Eastcape Midlands Public FET College - Uitenhage (High Street)Campus 
    42. Edge Training Consultancy 
    43. EDU - FLEET 
    44. Edu Wize Group Pty Ltd 
    45. Edu-Prof Training Centre 
    46. Employ and Empower Deaf (Pty) Ltd 
    47. ESI Academy 
    48. Euro Blitz 
    49. Evers Xcellence Management Consulting 
    50. EXECUPRIME BUSINESS COLLEGE 
    51. FBT Consultants CC 
    52. Future Performance Training 
    53. GATYANA TRAINING ACADEMY 
    54. Global Maritime Legal Solutions Pty Ltd 
    55. Global Star Trading 
    56. Highrise Business Academy 
    57. HLENGISINDI ENTERPRISE PTY LTD 
    58. Hlombe and Associates 
    59. HR Consultancy and Learning 
    60. HYDE PARK BUSINESS SCHOOL HPBS 
    61. I CARE RESOURCE CENTRE 
    62. IGKM Management Services (Pty) Ltd 
    63. Ikhwezi Management and Training Institute 
    64. Ikusasa Lethu Projects and Training (Pty) Ltd 
    65. Imperial Logistics & Transport A Div Of Imper 
    66. Inafrica General Trading Pty LTD 
    67. INDALO TRADINGS PTY LTD 
    68. INFINITUS TRAINING SOLUTION 
    69. Innovative Shared Services 
    70. Intelligent Africa Marketing & Training 
    71. INTSHIVA CONSULTING PTY LTD 
    72. ISIKOLO School of Learning 
    73. Itakane RPL Assessment Centre 
    74. IWASA HOLDINGS PTY LTD 
    75. Iyanda Holdings(Pty) Ltd 
    76. Izipho Zomphakathi Multiskills 
    77. Johnson'S Promotions 
    78. JOSHILA DESAI INSTITUTE 
    79. Josmap Training Institute 
    80. JUBILEE SKILLS ACADEMY 
    81. KC Skills Development 
    82. Kefen Property Group 
    83. Khanyisa Technical Institute 
    84. Khanyisela College 
    85. Khulisane Academy 
    86. KLM Empowered Human Solution Specialists 
    87. Kululeko Consulting 
    88. KweLanga Training 
    89. LEARN247 
    90. Learning Exchange Pty (Ltd) 
    91. LETHATSI 
    92. LETZAA Group 
    93. Limadi Industrial Projects 
    94. Litonya Institute of Hospitality and Design 
    95. LSC Staffing Solutions 
    96. M28 Consulting and Training 
    97. MADYONZI TRADING AND PROJECTS 
    98. Magumzane Traiding cc 
    99. Mahayi HRD Services cc 
    100. MAITE BUSINESS CONSULTING AND TRAINING AGENCY 
    101. Makwedeng Training 
    102. Management College of Southern Africa (MANCOSA) 
    103. Marex Properties 
    104. Mcanyi Group 
    105. Megro Learning Lowveld 
    106. MENCHO BUSINESS DEV PTY LTD 
    107. Meraki Property Solutions 
    108. ML Viljoen Consultants 
    109. MML Consulting CC. 
    110. MOLEMOTHEO TRADING 
    111. Monepe Holdings (Pty) Ltd 
    112. Moripe Business Training and Consultants 
    113. Mortarboard Solutions 
    114. MSV Wealth Management 
    115. MUMA INVESTMENTS PTY LTD 
    116. MWG Logistical Services 
    117. Myeza Trading Enterprise 
    118. Myfamily Projects and Consulting 
    119. N and C Civils 
    120. Ndlela and Sons 
    121. NEMBA CAPITAL CC 
    122. NETWORKING HIV AND AIDS COMMUNITY OF SOUTHERN AFRICA NPC 
    123. Networx for Career Development 
    124. NeuroCoach Institute 
    125. NEWBRIDGE INSTITUTE PTY LTD 
    126. Nomagwanishe Investments cc 
    127. Nomatye Institute 
    128. NOSA LOGISTICS PTY LTD 
    129. NTI College 
    130. NUEMANN VAN ROOYEN INC 
    131. Ogni Cosa Trading Enterprise 
    132. Open Learning Group 
    133. Orange Training Academy 
    134. P and R Development and Training (Pty) Ltd 
    135. Pacinamix 
    136. Pathways of Purpose Potential Development Centre 
    137. Peakford Management Consulting 
    138. Pebetse Training and Consulting 
    139. Performance Management Collaborative Africa 
    140. Petra institute of Development (PTY) Ltd 
    141. PIETERSBURG LABOUR CONSULTANTS CC 
    142. Pioneer Business Consulting 
    143. PMA Holdings (PTY ) LTD. 
    144. POP Training & Consulting 
    145. Prodigy Business Services 
    146. Production Management Institute 
    147. Production Management Institute (PMI) 
    148. Prosam Consulting & Training Group 
    149. Prospect Plus 
    150. Prospen Group 
    151. Pulakgadi Training Consulting CC 
    152. Pulse Network 
    153. QETO BUSINESS CONSULTING 
    154. Quantum Leap College Pty Ltd 
    155. RED Management Consultants 
    156. Regent Business School (Pty) Ltd t/a Regent Business School 
    157. Resonance Institue of Learning 
    158. RICHARDS BAY COAL TEMINAL COMPANY LIMITED (Legacy) 
    159. ROBIN T J THOMAS BUSINESS CONSULTANT 
    160. Rock Lilly Connections 
    161. Roquette Holdings 
    162. ROSHEC 
    163. ROYAL HOMES REAL ESTATE ACADEMY PTY LTD 
    164. RRK Training 
    165. SA Maritime School and Transport College 
    166. Samancor Chrome Ltd T/A Khuphuka Training & Development (MIDDELBURG) ( 
    167. Sanda Skills Development 
    168. SARDONIX PROPERTIES AND INVESTMENTS 
    169. School of Shipping 
    170. SDC Transport and Logistics (Pty) Ltd 
    171. Sebenzisanane Human Capital 
    172. SEOPOSENGOE TRAINING CONSULTANCY CC 
    173. Seshni Consulting 
    174. Sezela Training Academy 
    175. SFM CONSULTANTS PTY LTD 
    176. Shipping And Transport College Pty Ltd 
    177. Shirs Vision Compleadev 
    178. Siyakha Learning 
    179. Siyaya Skills Institute Eastern Cape 
    180. SIZA NESU TRAINING AND DEVELOPMENT 
    181. Skills Development Professionals Pty Ltd 
    182. SODUKO CONSULTANTS PTY LTD 
    183. SOMANDLA ENTREPRENEURSHIP ACADEMY 
    184. Sonani Training and Communications 
    185. South African ABET Development Agency SAADA 
    186. South African Governance and Business College 
    187. South African School of Education for Paralegal Training Mpumalanga 
    188. South West Gauteng College - Molapo Campus 
    189. SPINA Consultancy cc Cape Town 
    190. T Mabuya & Associates CC 
    191. Takusani Group 
    192. Talent Centre Training 
    193. Talent Emporium Academy (PTY) Ltd 
    194. TANAKA SOFT SOLUTIONS 
    195. THABANGOFE LE JOY TRADING ENTERPRISE 
    196. The Iscariota Group (Pty) Ltd 
    197. The Legacy Four 
    198. The Skills Development Corporation Private 
    199. THINKFREE AFRICA 
    200. Threshold Advance Training 
    201. THUSA LUSHAKA TRAINING AND DEVELOPMENT 
    202. Thuto-Boswa Education and Training Solution 
    203. TIESPRO (Pty) Ltd 
    204. Timothy Lloyd Global Transformation Concepts 
    205. TMT Training Institute 
    206. Trainers without Borders 
    207. Training and Progression House 
    208. TRAINING ATOMS 
    209. Training Consultant and SD College 
    210. Training Portal Online 
    211. Trilennium 
    212. Triton Express (Pty) Ltd 
    213. Triton Express Pty Ltd 
    214. TRUE REAL ESTATE COLLEGE 
    215. Try Easy Electrical Solutions Pty Ltd 
    216. TS MADALA PROPERTIES PTY LTD 
    217. Tshwane Training Institute (PTY) LTD. 
    218. Umfolozi FET College 
    219. Uniko Development and Training Projects 
    220. Universal Knowledge Software 
    221. UNIVERSITY OF BUSINESS EXCELLENCE(PTY)LTD 
    222. URBANITE ENTERPRISES PTY LTD 
    223. Vicmat Consultants 
    224. VRV SINGH ENTERPRISES LTD 
    225. VUCA INSTITUTE OF LEADERSHIP DEVELOPMENT 
    226. VVM Telecoms 
    227. Wealth in Progress Training 
    228. Workplace and Entrepreneurship Talent Solutions 
    229. Xoliswa Tini Training Academy 
    230. Yellow Media Publishers 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.