SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Manage administration records 
SAQA US ID UNIT STANDARD TITLE
110009  Manage administration records 
ORIGINATOR
SGB Administration 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Office Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 4  NQF Level 04  4 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for learners working in Administration in commercial and non-commercial organisations and is intended to enable them to manage administrative records. It is also applicable to learners working in other sub-fields who are responsible for keeping records of an administrative nature.

Learners will be well positioned to extend their learning and practice into other areas in the business environment, or to strive towards professional standards and practice at higher levels.

The qualifying learner is capable of:
  • Controlling and dealing with confidential information and documents
  • Controlling and evaluating ordering and distribution of office stationery
  • Implementing control measures with individuals. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in Communication at NQF Level 3. 

    UNIT STANDARD RANGE 
  • Documents will include accessible information
  • Stakeholders will include any relevant or interested party. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Control and deal with confidential information and documents. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Confidential information is defined and described for a specific organization. 

    ASSESSMENT CRITERION 2 
    2. The system and procedures used for dealing with confidential information is explained with examples. 

    ASSESSMENT CRITERION 3 
    3. Documents are secured in an appropriate manner and within an agreed time frame. 

    ASSESSMENT CRITERION 4 
    4. Utmost care is taken to avoid compromising any relevant stakeholder. 

    SPECIFIC OUTCOME 2 
    Control and evaluate ordering and distribution of office stationery. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. A plan is presented to effectively control office stationery policies, procedures and strategies. 

    ASSESSMENT CRITERION 2 
    2. Plans are developed on how to monitor, maintain and improve stock levels in accordance with organisational requirements. 

    ASSESSMENT CRITERION 3 
    3. Effective shrikgage controls are developed and implemented for an organisation. 

    ASSESSMENT CRITERION 4 
    4. Evidence of accurate reports are produced reflecting stationery movements for a given period. 

    ASSESSMENT CRITERION 5 
    5. The control of the administration system and procedures is explained and applied to ensure effective administering of stationery. 

    ASSESSMENT CRITERION 6 
    6. Documentation used for the control of stationery in an accurate, complete way, which complies with requirements is explained to employees. 

    ASSESSMENT CRITERION 7 
    7. Effective stationery control procedures, systems and follow up actions are evaluated and explained. 

    SPECIFIC OUTCOME 3 
    Implement control measures with individuals. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Contracted control measures are implemented and non-conformances are identified for reporting to person with the authority to deal with them. 

    ASSESSMENT CRITERION 2 
    2. Non-conformances are recorded and corrective actions negotiated according to organisational requirements. 

    ASSESSMENT CRITERION 3 
    3. Reported non-conformance is handled in accordance with organisational policies and procedures and is duly recorded. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Assessment of this Unit Standard should be contextual and practical.
  • Assessors must be registered as assessors with the Services SETA ETQA or an ETQA that represents the sectors in which the learner is employed.
  • Moderators must be registered as assessors with the Services SETA ETQA, or with an ETQA that has a Memorandum of Understanding with the Services SETA ETQA.
  • The mechanisms and requirements for moderation should be applied in accordance with the requirements of the relevant ETQA.
  • Assessment should include both formative and summative assessment.
  • Training providers must be accredited by the Services SETA ETQA or with an ETQA that has a Memorandum of Understanding with the Services SETA ETQA. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • A comprehensive understanding of organisational policies, procedures and systems
  • Methods and techniques for controlling individuals
  • Stationery purchasing and distribution procedures and budget levels
  • Authorisation levels and individuals. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/ A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems which are related to co-ordination and maintenance of effective office procedures and processes. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others when controlling confidential information, office stationery and individuals. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information pertaining to the smooth operating of an office. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively with individuals while coordinating and maintaining effective office procedures and processes. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology where possible in the control and maintenance of office stationery. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Understand the world as a set of related systems where an ineffective office leads to poor productivity and organisational image. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  57831   National Certificate: Freight Handling  Level 3  NQF Level 03  Reregistered  2023-06-30  TETA 
    Core  49129   Further Education and Training Certificate (FETC): Management and Administration  Level 4  NQF Level 04  Reregistered  2023-06-30  SERVICES 
    Core  61595   Further Education and Training Certificate: Business Administration Services  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Core  67697   Further Education and Training Certificate: Sport Administration  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Core  71549   Further Education and Training Certificate: Tourist Guiding  Level 4  NQF Level 04  Reregistered  2023-06-30  CATHSSETA 
    Core  60652   Professional Qualification: Management and Administration  Level 4  Level TBA: Pre-2009 was L4  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Core  49023   National Diploma: Liaison Interpreting  Level 5  NQF Level 05  Reregistered  2023-06-30  QCTO 
    Elective  64069   Further Education and Training Certificate: Archives and Records Management  Level 4  NQF Level 04  Reregistered  2023-06-30  ETDP SETA 
    Elective  71949   Further Education and Training Certificate: Automotive Components: Manufacturing and Assembly  Level 4  NQF Level 04  Reregistered  2023-06-30  MERSETA 
    Elective  49176   Further Education and Training Certificate: Business Systems Operations: End User (ERP)  Level 4  NQF Level 04  Reregistered  2023-06-30  SERVICES 
    Elective  57712   Further Education and Training Certificate: Generic Management  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  48889   Further Education and Training Certificate: Hiring Operations  Level 4  NQF Level 04  Reregistered  2023-06-30  SERVICES 
    Elective  65989   Further Education and Training Certificate: Human Settlements Development  Level 4  NQF Level 04  Reregistered  2023-06-30  CETA 
    Elective  49531   Further Education and Training Certificate: Inclusive Education  Level 4  NQF Level 04  Reregistered  2023-06-30  ETDP SETA 
    Elective  58952   Further Education and Training Certificate: Laboratory Analysis  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered"     		 2008-08-05  As per Learning Programmes recorded against this Qual 
    Elective  64950   Further Education and Training Certificate: Laboratory Analysis  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  64209   Further Education and Training Certificate: Metals Production  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  50040   Further Education and Training Certificate: Optical Manufacturing Processes  Level 4  NQF Level 04  Reregistered  2023-06-30  MERSETA 
    Elective  59097   Further Education and Training Certificate: Real Estate  Level 4  NQF Level 04  Reregistered  2023-06-30  SERVICES 
    Elective  50560   Further Education and Training Certificate: Small Craft Construction  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered"     		 2009-08-31  Was MERSETA until Last Date for Achievement 
    Elective  48960   Further Education and Training Certificate: Social Security Administration  Level 4  NQF Level 04  Reregistered  2023-06-30  HW SETA 
    Elective  36436   National Certificate: Local Economic Development  Level 4  Level TBA: Pre-2009 was L4  Reregistered  2023-06-30  LG SETA 
    Elective  63369   National Diploma: Trade Union Practice  Level 5  NQF Level 05  Reregistered  2023-06-30  ETDP SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Abantu Sikhona Trading and Projects (Pvt) Ltd 
    2. ABM Real Estate and Auctioneers 
    3. ACADEMY FOR MASTER AGENTS 
    4. Action Man Solutions 
    5. Advanced Assessments and Training Pty Ltd 
    6. AFRICAN ETD ACADEMY 
    7. AFS Workshop 
    8. Aldabri 106 Institute for Quality Pty Ltd 
    9. Aldes Training Academy 
    10. All Access Holdings 
    11. Amandla Obunye Training Academy 
    12. Andebe Group 
    13. ANSEAT AFRICA PTY 
    14. Aubrey Nyiko Business Enterprise cc 
    15. Ayoba Training Institute (Pty)Ltd 
    16. Bakone Itireleng Trading Enterprises 
    17. Baleseng Kopano Training Academy 
    18. Bantubanye Skills 
    19. BASEDI ENTERPRISES PTY LTD 
    20. BATLAGAE ETD CONSULTANCY 
    21. BDCE 
    22. BEC Training Consultants 
    23. Benchmark Consultancy 
    24. Beritam Projects and Training Solutions 
    25. BetterLife Training Academy 
    26. Bev Short Training Consultants 
    27. Big J Training Academy 
    28. BPL Academy 
    29. Brainwave Projects 707 
    30. Bright Idea Projects 447 t/a Mind -the- Gap 
    31. Bull's Business and Skills Training Institute 
    32. Business and Auction Academy 
    33. Business Circle Consultation 
    34. C College 
    35. Cailey Ann Human Capital Consulting 
    36. Camblish Training Institute 
    37. Circleway College 
    38. Class Skills Development Consultancy 
    39. Connect The Dots 
    40. Consultingbybongi 
    41. CORE Capacity Training Academy 
    42. DB Schenker Logistics Campus MEA Pty Ltd 
    43. Dishome Consulting 
    44. Ditlou Solutions 
    45. Diversity technology Training Institute 
    46. Divine Academy Skills Training 
    47. DONALD INVESTMENTS AND PROJECTS PTY LTD 
    48. DQ Staffing Solutions 
    49. Driving Sense 
    50. E Lumina 
    51. Ebeneza and Sivuyile multipurpose and project 
    52. Edge Training Consultancy 
    53. EDU - FLEET 
    54. Edu Wize Group Pty Ltd 
    55. Edu-Prof Training Centre 
    56. Elective Training Institute Enterprise CC 
    57. Employ and Empower Deaf (Pty) Ltd 
    58. Encore Real Estate 
    59. ESI Academy 
    60. Essential Skills Management 
    61. Euro Blitz 
    62. Evers Xcellence Management Consulting 
    63. EXECUPRIME BUSINESS COLLEGE 
    64. EZA Ekhaya ZA Pt y Ltd 
    65. FBT Consultants CC 
    66. Future Performance Training 
    67. GATYANA TRAINING ACADEMY 
    68. Glere Skills and Consultants 
    69. Global Maritime Legal Solutions Pty Ltd 
    70. Global Star Trading 
    71. Highrise Business Academy 
    72. HLENGISINDI ENTERPRISE PTY LTD 
    73. Hlombe and Associates 
    74. HR Consultancy and Learning 
    75. HYDE PARK BUSINESS SCHOOL HPBS 
    76. I CARE RESOURCE CENTRE 
    77. IGKM Management Services (Pty) Ltd 
    78. Ikhwezi Management and Training Institute 
    79. Ikusasa Lethu Projects and Training (Pty) Ltd 
    80. Imperial Logistics & Transport A Div Of Imper 
    81. Inafrica General Trading Pty LTD 
    82. INDALO TRADINGS PTY LTD 
    83. INFINITUS TRAINING SOLUTION 
    84. Innovative Shared Services 
    85. Intelligent Africa Marketing & Training 
    86. INTSHIVA CONSULTING PTY LTD 
    87. ISIKOLO School of Learning 
    88. Itakane RPL Assessment Centre 
    89. IWASA HOLDINGS PTY LTD 
    90. Iyanda Holdings(Pty) Ltd 
    91. Izipho Zomphakathi Multiskills 
    92. JIT Projects 
    93. Johnson'S Promotions 
    94. JOSHILA DESAI INSTITUTE 
    95. Josmap Training Institute 
    96. JUBILEE SKILLS ACADEMY 
    97. KC Skills Development 
    98. Kefen Property Group 
    99. Khanyisa Technical Institute 
    100. Khanyisela College 
    101. Khulisane Academy 
    102. KLM Empowered Human Solution Specialists 
    103. Kululeko Consulting 
    104. KweLanga Training 
    105. LEARN247 
    106. Learning Exchange Pty (Ltd) 
    107. LETHATSI 
    108. LETZAA Group 
    109. Life Long ABET Consulting 
    110. Limadi Industrial Projects 
    111. Lindobile Consulting and Trading 
    112. Litonya Institute of Hospitality and Design 
    113. LSC Staffing Solutions 
    114. M28 Consulting and Training 
    115. MADYONZI TRADING AND PROJECTS 
    116. Magumzane Traiding cc 
    117. Mahayi HRD Services cc 
    118. MAITE BUSINESS CONSULTING AND TRAINING AGENCY 
    119. Makwedeng Training 
    120. Marex Properties 
    121. Mcanyi Group 
    122. Megro Learning Lowveld 
    123. MENCHO BUSINESS DEV PTY LTD 
    124. Meraki Property Solutions 
    125. MJ Mafunisa Consulting (PTY) LTD 
    126. ML Viljoen Consultants 
    127. Mmanape Management Solutions 
    128. MML Consulting CC. 
    129. Mohlaje Solutions (Pty) Ltd 
    130. MOLEMOTHEO TRADING 
    131. Monepe Holdings (Pty) Ltd 
    132. Moripe Business Training and Consultants 
    133. Mortarboard Solutions 
    134. MSV Wealth Management 
    135. MUMA INVESTMENTS PTY LTD 
    136. MWG Logistical Services 
    137. Myeza Trading Enterprise 
    138. Myfamily Projects and Consulting 
    139. N and C Civils 
    140. Ndlela and Sons 
    141. NEMBA CAPITAL CC 
    142. Networking HIV and AIDS Community of Southern Africa NPC 
    143. Networx for Career Development 
    144. NeuroCoach Institute 
    145. NEWBRIDGE INSTITUTE PTY LTD 
    146. Nomatye Funeral Services 
    147. NOSA LOGISTICS PTY LTD 
    148. NTI College 
    149. NUEMANN VAN ROOYEN INC 
    150. Ogni Cosa Trading Enterprise 
    151. ONKABETSE AND SIKO GROUP 
    152. Open Learning Group 
    153. Orange Training Academy 
    154. Outeniqua Leadership Institute 
    155. P and R Development and Training (Pty) Ltd 
    156. Pacinamix 
    157. Pathways of Purpose Potential Development Centre 
    158. Peakford Management Consulting 
    159. Pebetse Training and Consulting 
    160. Performance Management Collaborative Africa 
    161. Petra institute of Development (PTY) Ltd 
    162. Pietersburg Labour Consultants 
    163. Pioneer Business Consulting 
    164. PM Skills House 
    165. PMA Holdings (PTY ) LTD. 
    166. POP Training & Consulting 
    167. Prime Property Umhlanga 
    168. Prodigy Business Services 
    169. Production Management Institute (PMI) 
    170. Propat 
    171. PropDirect 
    172. PROPERTYASKEKOW 
    173. Prosam Consulting & Training Group 
    174. Prospect Plus 
    175. Prospen Group 
    176. Pulakgadi Training Consulting CC 
    177. Pulse Network 
    178. QETO BUSINESS CONSULTING 
    179. Quantum Leap College Pty Ltd 
    180. RED Management Consultants 
    181. Reflections Development Institute 
    182. Regent Business School (Pty) Ltd t/a Regent Business School 
    183. Resonance Institue of Learning 
    184. RICHARDS BAY COAL TEMINAL COMPANY LIMITED (Legacy) 
    185. ROBIN T J THOMAS BUSINESS CONSULTANT 
    186. Rock Lilly Connections 
    187. Roquette Holdings 
    188. ROSHEC 
    189. ROYAL HOMES REAL ESTATE ACADEMY PTY LTD 
    190. RRK Training 
    191. SA Maritime School and Transport College 
    192. Sanda Skills Development 
    193. SARDONIX PROPERTIES AND INVESTMENTS 
    194. School of Shipping 
    195. SDC Transport and Logistics (Pty) Ltd 
    196. Sebenzisanane Human Capital 
    197. SEOPOSENGOE TRAINING CONSULTANCY CC 
    198. Seshni Consulting 
    199. Sezela Training Academy 
    200. SFM CONSULTANTS PTY LTD 
    201. Shipping And Transport College Pty Ltd 
    202. Shirs Vision Compleadev 
    203. Siyakha Learning 
    204. Siyaya Skills Institute Eastern Cape 
    205. Skills Development Professionals Pty Ltd 
    206. SODUKO CONSULTANTS PTY LTD 
    207. SOMANDLA ENTREPRENEURSHIP ACADEMY 
    208. Sonani Training and Communications 
    209. South African ABET Development Agency SAADA 
    210. South African Governance and Business College 
    211. South African School of Education for Paralegal Training Mpumalanga 
    212. South West Gauteng College - Molapo Campus 
    213. South West Gauteng Tvet College 
    214. SPINA Consultancy cc Cape Town 
    215. T Mabuya & Associates CC 
    216. Takusani Group 
    217. Talent Centre Training 
    218. TANAKA SOFT SOLUTIONS 
    219. THABANGOFE LE JOY TRADING ENTERPRISE 
    220. The Iscariota Group (Pty) Ltd 
    221. The Legacy Four 
    222. The Skills Development Corporation Private 
    223. THINKFREE AFRICA 
    224. Threshold Advance Training 
    225. Thubelihle Graduate Institute 
    226. THUSA LUSHAKA TRAINING AND DEVELOPMENT 
    227. Thuto-Boswa Education and Training Solution 
    228. TIESPRO (Pty) Ltd 
    229. Timothy Lloyd Global Transformation Concepts 
    230. Tin Business Solutions 
    231. TMT Training Institute 
    232. Tradesman Consulting and Training Solutions 
    233. Trainers without Borders 
    234. Training and Progression House 
    235. TRAINING ATOMS 
    236. Training Consultant and SD College 
    237. Training Force 
    238. Training Portal Online 
    239. Trilennium 
    240. Triton Express (Pty) Ltd 
    241. Triton Express Pty Ltd 
    242. Tru-ThoughtsTrading and Projects 
    243. TRUE REAL ESTATE COLLEGE 
    244. TS MADALA PROPERTIES PTY LTD 
    245. Tshwane Training Institute (PTY) LTD. 
    246. Uniko Development and Training Projects 
    247. Universal Knowledge Software 
    248. UNIVERSITY OF BUSINESS EXCELLENCE(PTY)LTD 
    249. URBANITE ENTERPRISES PTY LTD 
    250. Vicmat Consultants 
    251. VRV SINGH ENTERPRISES LTD 
    252. VUCA INSTITUTE OF LEADERSHIP DEVELOPMENT 
    253. Vumilia Africa Group 
    254. VVM Telecoms 
    255. Wealth in Progress Training 
    256. West Durban College 
    257. WHSE Training College (Pty) Ltd 
    258. Workplace and Entrepreneurship Talent Solutions 
    259. Xoliswa Tini Training Academy 
    260. Yellow Media Publishers 
    261. Yes We Can Consulting Pty Ltd 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.