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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Communicate and liaise with internal departments and external sales support structures 
SAQA US ID UNIT STANDARD TITLE
9850  Communicate and liaise with internal departments and external sales support structures 
ORIGINATOR
SGB Retail and Wholesale 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Wholesale and Retail 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  4 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2006-11-07  2008-11-26  SAQA 0160/05 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2009-11-26   2012-11-26  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard is replaced by: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
259879  Describe the interaction with internal departments and external sales support structures  Level 3  NQF Level 03  4   

PURPOSE OF THE UNIT STANDARD 
The learner is capable of communicating and liaising with team members, internal departments and external sales support structures in such a manner that it will enhance the effectiveness of the sales function in Motor Sales and Support Services. 

UNIT STANDARD RANGE 
Context
Internal departments in motor sales and support services
Retail and wholesale external stakeholders
Internal departments of retail and wholesale
Retail and wholesale v external stakeholders
Business communication in retail and wholesale
Channels of communication - written, oral, electronic
External support structures - sub-contractors, ex-vendors, ex-vendor suppliers, contractors, franchisers

Level
A learning programme leading to the award of this unit standard should develop learners who demonstrate:
(a) A foundational knowledge base as indicated in the embedded knowledge component
(b) An understanding of the discipline/field`s fundamental terms, rules, concepts and principles
(c) Familiarity with some of the essential procedures, operations and techniques of this field
(d) An ability to use a range of procedures to solve routine problems
(e) Basic information gathering, analysis and presentation skills
(f) An ability to communicate and present information clearly and reliability following prescribed formats and conventions 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Understand the functions and roles of team members and of the internal departments of the business. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1. Describe the organisation's structure. 

ASSESSMENT CRITERION 2 
2. Define limits of authority. 

ASSESSMENT CRITERION 3 
3. Name and explain the functions and roles of the internal departments of the organisation. 

ASSESSMENT CRITERION 4 
4. Explain how team members and the different internal departments support the sales function. 

SPECIFIC OUTCOME 2 
Understand the functions and roles of the external sales support structures. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1. List the external sales support structures and explain their functions and roles. 

ASSESSMENT CRITERION 2 
2. Explain how the different external sales support structures support the sales function. 

SPECIFIC OUTCOME 3 
Optimise relationships with team members. 
OUTCOME NOTES 
Optimise relationships with team members and the internal departments and the external sales support structures. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1. Explain the importance/benefits of a good relationship with team members, the internal departments and the external sales support structures. 

ASSESSMENT CRITERION 2 
2. Handle conflict to minimise offence and to maintain respect. 

ASSESSMENT CRITERION 3 
3. Encourage participation and constructive debate to fellow employees. 

SPECIFIC OUTCOME 4 
Communicate and liaise team members, with internal departments and external sales support structures 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1. Describe the different channels of communication applicable. 

ASSESSMENT CRITERION 2 
2. Ability to express ideas and problems. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
The standard describes competent performance in communicating and liaising with internal departments and external sales support structures, and lay down the criteria by which competence should be judged, as well as the range of circumstances in which competence should be demonstrated.

Integrated assessment methods and tools will allow the candidate to demonstrate that she/he has acquired knowledge of and can safely and effectively apply competence identified in this unit standard.

These tools include the following:
  • In-situ (on-the-job) observations
  • Role-play simulations
  • Structured group discussions
  • Written reports (e.g. tests, exams, case studies, projects, registers, logbooks, workbooks)
  • Verbal report backs (presentations)
  • Portfolios of evidence
  • Projects (physical visits to Government Departments)
  • Experiential learning
  • Working in teams
  • Scenario sketching

    These methods must be carefully selected based on the purpose of the assessment (for example, the written method of assessing knowledge or on-job demonstration of practical competence). The assessment must integrate a number of different methods in order to give the assessor reliable and valid proof of competence and evidence of required attitudes.

    Candidates are assessed against these assessment criteria. Currently employed candidates are observed carrying out their normal work duties by an assessor. They may also be asked to carry out simulated tasks and to answer written and/or oral questions. Candidates studying towards a Unit Standard, and who are not currently employed, will also be assessed using variety of assessment tools.

    Training providers offering the qualifications, or part thereof, shall be accredited in terms of the criteria laid down by the relevant SETA/ETQA.

    Qualified Assessors will be appointed by the training institutions offering the qualifications and must be registered and accredited with the relevant SETA/ETQA.

    Requirements of a portfolio

    Valid, reliable and authentic evidence (presented as a portfolio of evidence) from past achievements and experience which serves to supplement the assessment of applied competence.

    The portfolio may include inter alia:
  • Written statements from persons (e.g. current and/or previous employer, colleague, peer, manager, external customers) confirming competence of the learner
  • Relevant certificates or awards
  • Previous assessment records
  • Journals/logbook 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Organisation`s structure
  • Functions and roles of the internal departments of the organisation
  • Mission, vision and values of the organisation
  • External vehicle support structures, their roles and functions
  • Organisation`s structure
  • Functions and roles of the internal departments of the organisation
  • Channels of communication
  • Business communication
  • Techniques for effective verbal and written communication
  • Lines of authority
  • Limits of authority
  • Team building 
    		•


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in a critical and creative way in communicating and liaising with internal departments and external sales support structures. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team when communicating and liaising with internal departments and external sales support structures. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one`s personal activities responsibly and effectively. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information when communicating and liaising with internal departments and external sales support structures. 

    UNIT STANDARD CCFO DEMONSTRATING 
  • Understand and apply a range of office management-related techniques, procedures and experimental approaches required in the different specific programmes leading up to this qualification.
  • Understand the world as a set of related systems by recognising that communication and liaison with internal departments and external sales support structures does not exist in isolation. 
    		•

    UNIT STANDARD NOTES 
    This unit standard has been replaced by unit standard 259879, which is "Describe the interaction with internal departments and external sales support structures", Level 3, 4 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  48889   Further Education and Training Certificate: Hiring Operations  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SERVICES 
    Core  21003   National Certificate: Motor Sales and Support Services  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2008-11-26  Was MERSETA until Last Date for Achievement 
    Fundamental  23259   National Certificate: Industrial Rubber Manufacturing: Mixing OR Extruding OR Moulding OR Calendaring  Level 4  Level TBA: Pre-2009 was L4  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  MERSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.