SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED QUALIFICATION THAT HAS PASSED THE END DATE: 

National Certificate: Wholesale and Retail Credit Control 
SAQA QUAL ID QUALIFICATION TITLE
49396  National Certificate: Wholesale and Retail Credit Control 
ORIGINATOR
SGB Retail and Wholesale 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY NQF SUB-FRAMEWORK
Was W&RSETA until Last Date for Achievement  OQSF - Occupational Qualifications Sub-framework 
QUALIFICATION TYPE FIELD SUBFIELD
National Certificate  Field 11 - Services  Wholesale and Retail 
ABET BAND MINIMUM CREDITS PRE-2009 NQF LEVEL NQF LEVEL QUAL CLASS
Undefined  125  Level 4  NQF Level 04  Regular-Unit Stds Based 
REGISTRATION STATUS SAQA DECISION NUMBER REGISTRATION START DATE REGISTRATION END DATE
Passed the End Date -
Status was "Reregistered" 		 SAQA 0160/05  2008-01-22  2008-10-22 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2009-10-22   2012-10-22  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This qualification is replaced by: 
Qual ID Qualification Title Pre-2009 NQF Level NQF Level Min Credits Replacement Status
63409  National Certificate: Wholesale and Retail Operations  Level 3  NQF Level 03  120  Complete 

PURPOSE AND RATIONALE OF THE QUALIFICATION 
This qualification is a further step in a learning pathway that underpins a career in the Wholesale and Retail arena, and helps the progression for a career path within an organisation. This qualification is rooted in actual practice and the learner is expected to be part of a public or private organisation and/or company operating in the area.

The Certificate will form part of a learning pathway that currently stretches from NQF Levels 2 to 5. This pathway will culminate in a qualification at NQF Level 5 with the prospect of a management position within an organisation.

Specifically, the purpose of this Certificate qualification is to equip learners to understand and acquaint themselves with the principles of credit control within the Wholesale & Retail sector and to provide career paths with associated learnerships through various levels and areas of the Wholesale and Retail environment. The Certificate further aims to build capacity and improve skills levels in the Wholesale and Retail sector thus ensuring the development of competence in this field.

The qualification provides learners with greater competence in the credit arena within the Wholesale and Retail Sector. This will enable them not only to understand the South African context of the sector but also to underpin the ability to use this learning in various business environments.

Rationale:

South Africa has a well-developed and extensive Wholesale & Retail industry, which is spread nationally.

It is estimated that all those individuals who deal with credit in the Wholesale and Retail Sector will require elements of the proposed Qualification.

The Certificate in Wholesale and Retail Practice (WARP), NQF Level 4, is designed to meet the needs of the learners who are already employed and involved in the Wholesale and Retail field. Learners with a qualification up to level 3, including through RPL, who wish to pursue a career in this area, or in fields where this learning may be useful will be allowed access to this certificate. This furthermore includes adult learners who want to enter the arena or develop their careers in one or more of the related sub-fields. Since this Certificate is part of a learning pathway it will allow mobility to persons operating at any level in the field.

The development of competence in this field will lead to world-class service delivery and company longevity. Application of the learning achieved in completing this qualification will also assist persons to enter other industries where they will be able to apply this learning in a different context.

This qualification also reflects some of the needs of the Wholesale and Retail Sector both now and in the future. It gives accessibility and flexibility to learners employed at the appropriate level desiring learning and growth opportunities, as well as the self-employed. In addition, many of those planning to develop to higher levels, or entering an organisation at a higher level, may well want to, or be required to, complete learning at this level.

The added value of the skills, knowledge and understanding developed by the Certificate will be evidenced by greater productivity resulting from the improved performance by the learner, due to the integration of the learning which will have taken place in the workplace. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
Learners starting to access this qualification will have demonstrated competence against the relevant Numeracy and Literacy standards at NQF Level 3, either through a previous qualification, or through the process of Recognition of Prior Learning, which assesses workplace-based experiential learning.

Recognition of prior learning (RPL):

This Qualification can be achieved wholly or in part through the Recognition of Prior Learning and the Qualification may be granted to learners who have acquired the skills and knowledge without attending formal courses providing they can demonstrate competence in the outcomes of the individual Unit Standards as required by the Fundamental, Core and Elective areas stipulated in the Qualification and by the Exit Level Outcomes.

An RPL process may also be used to credit learners with Unit Standards in which they have developed the necessary competency as a result of workplace and experiential learning.

RPL may also be used by learners, who are not in possession of an FETC or equivalent qualification, to gain access to the Qualification.

Learners submitting themselves for RPL should be thoroughly briefed prior to the assessment, and will be required to submit a Portfolio of Evidence in the prescribed format to be assessed for formal recognition. While this is primarily a workplace-based Qualification, evidence from other areas of endeavour may be introduced if pertinent to any of the exit level outcomes. 

RECOGNISE PREVIOUS LEARNING? 
Y 

QUALIFICATION RULES 
Level, credits and learning components assigned to the Qualification:

The certificate is made up of a planned combination of learning outcomes that have a defined purpose and will provide qualifying learners with applied competence and a foundation for further learning.

The Qualification is made up of Unit Standards classified as Fundamental, Core and Elective. A minimum of 125 credits is required to complete the Qualification. 

EXIT LEVEL OUTCOMES 
Fundamental:

1. Apply comprehension skills to first language oral and written texts in the business environment.

2. Communicate orally and in writing (in second language) in a W&R environment.

3. Apply knowledge of mathematics and statistics to investigate, interrogate and solve life-related and financial problems.

Core:

1. Manage cash handling practices.

2. Supervise credit functions and procedures within a Wholesale and Retail environment.

3. Control credit administration in the Wholesale and Retail environment.

Elective:

1. Supervise and manage Individuals and teams to achieve work objectives.

2. Describe and apply the management functions of the organisation, with specific emphasis on the relationship between junior and general management.

3. Describe and apply the basic legislation that impacts on a business unit.

Spread of Critical Cross-field Outcomes across the Unit Standards that are classified as Core for the purpose of this Qualification:

1. Manage cash handling practices:
  • Solve problems
  • Team work
  • Organisation
  • Information
  • Communication
  • Related systems
  • Personal development

    2. Promote and control credit:
  • Solve problems
  • Team work
  • Organisation
  • Information
  • Communication
  • Technology
  • Personal development

    3. Address defaulting customer accounts and control bad debt:
  • Solve problems
  • Information
  • Communication
  • Technology
  • Related systems

    4. Supervise credit procedures:
  • Team work
  • Organisation
  • Information
  • Communication
  • Technology

    5. Assess and finalise credit applications:
  • Solve problems
  • Information
  • Communication
  • Technology
  • Related systems
  • Personal development

    6. Control credit administration in the Wholesale and Retail organisation:
  • Solve problems
  • Team work
  • Organisation
  • Communication
  • Technology
  • Related systems
  • Personal development 
    		•

    ASSOCIATED ASSESSMENT CRITERIA 
    Fundamental:

    1.
  • Spoken text can be responded to, analysed and evaluated.
  • A variety of texts are read, analysed and responded to.
  • Texts are written and edited effectively and creatively.
  • Information from written texts can be recalled, reorganised, summarised and evaluated.

    2.
  • Audience and context needs can be accommodated in oral communications.
  • Information from texts can be interpreted and used.
  • Text can be written for a range of communicative contexts.
  • Information can be shared and responded to verbally.
  • Documents can be accessed, read and interpreted in terms of specific details.

    3.
  • Problems involving sequences and series can be solved.
  • The financial aspects of personal, business and national issues can be investigated.
  • Knowledge of statistics and probability can be applied to interrogate life-related problems.

    Core:

    1.
  • Cash handling practices are managed as per the cash handling policies and procedures of the organisation.
  • Security of cash is managed.
  • Cash reconciliation is verified.

    2.
  • The promotion of credit by the team is monitored.
  • Credit application information is checked and verified in order to facilitate the credit granting process.
  • Appropriate policies, procedures and standards are implemented and monitored in order to address defaulting customer accounts.
  • Appropriate persons, departments or organisations are liased with in order to circumvent default payments.
  • Credit applications are assessed, validated and decided upon.

    3.
  • Administration documentation is analysed and verified.
  • Discrepancies appearing on the administration documentation are resolved.
  • The finalisation of administration documentation is supervised and managed.

    Elective:

    1.
  • Team processes are planned, organised, allocated and evaluated.
  • Performance goals, measures and development plans are formulated, monitored and evaluated.

    2.
  • The management process and basic management activities are described.
  • The tasks required of managers are identified and explained.
  • The relationships between the various basic elements of the management function is explained.
  • The role of management, including junior managers and line managers, in directing a business operation is explained.

    3.
  • The requirements for minimum compliance as stipulated in the Occupational Health and Safety Act are explained.
  • The obligation of managers in terms of controls, communication, training and record-keeping to achieve OHSA compliance are explained.
  • The legislation that regulates employment issues, specifically the Labour Relations Act, is understood and explained.
  • An understanding of the Employment Equity Act (EEA) as it applies in a business, the Skills Development Act (SDA), Skills Development Levies Act (SDLA) and aspects of the Basic Conditions of Employment Act (BCEA) are demonstrated.

    Integrated Assessment:

    Integrated assessment at this level will evaluate the learner's ability to combine actions and ideas across a range of activities and knowledge areas. The integrated assessment must specifically assess the learner's ability to:
  • Demonstrate competence by means of the practical application of the embedded knowledge in a manner that meets the required performance standards required.
  • Illustrate a clear understanding of the concepts, theory and principles that underpin the practical action taken.

    The assessment will require assessment methods, which measure and evaluate evidence generated during on-the job activities into account. Because assessment practices must be open, transparent, fair, valid and reliable; ensuring that no learner is disadvantaged in any way whatsoever, an integrated assessment approach is incorporated into the qualification.

    A variety of methods must be used in assessment and tools and activities must be appropriate to the context in which the learner is working or will work. Where it is not possible to assess the learner in the workplace simulations, case studies, role-plays and other similar techniques should be used to provide a context appropriate to the assessment.

    The term-integrated assessment implies that theoretical and practical components should be assessed together. Whenever possible the assessment of knowledge, skills, attitudes and values shown in the Unit Standards should be integrated and, during integrated assessment, the assessor should make use of a range of formative and summative assessment tools and methods. Combinations of practical, applied, foundational and reflective competencies should be assessed. Assessment should further ensure that all specific outcomes, embedded knowledge and critical cross-field outcomes are evaluated in an integrated way.

    Assessors must assess and give credit for the evidence of learning that has already been acquired through formal, informal and non-formal learning and work experience as the assessment process is capable of being applied to RPL, subject to the rules and criteria of the relevant ETQA. 
    		•

    INTERNATIONAL COMPARABILITY 
    This Qualification has been benchmarked against international practice in Wholesale and Retail. However, it needs to be recognised that this Qualifications is explicitly placed within the South African context.

    The following list of qualifications relate to the National Certificate: Wholesale and Retail Sales Practice.
  • National Certificate in Retail (NQF0995) - New Zealand
  • National Certificate in Credit Management (NQF0776) - New Zealand
  • C & G Level 3 Certificate in Retailing (100/3524/2) - UK
  • Certificate IV in Retail Management (WRR 40102) - Australia

    Although a search was done for retail qualifications in Namibia, Zimbabwe and Nigeria, there were no results. 
    		•

    ARTICULATION OPTIONS 
    This Qualification will articulate vertically with all other qualifications registered within the envisioned learning pathway (currently NQF Levels 2-5). Possibilities for horizontal articulation outside of the Wholesale and Retail environment include (for example):
  • Certificate: General Administration (ID 21043)
  • Certificate: Credit Control (ID 20404)

    Possibilities for vertical articulation outside of the Wholesale and Retail environment include (for example):
  • Certificate: Commerce: Credit Management (ID 21035)
  • Certificate: Business Management (ID 36070)
  • Certificate: General Management (ID 24342) 
    		•

    MODERATION OPTIONS 
  • Anyone assessing a learner, or moderating the assessment of a learner, against this Qualification must be registered as an assessor or moderator with the relevant ETQA, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable the achievement of this Qualification must be accredited as a provider with the relevant ETQA, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Assessment and moderation of assessment will be overseen by the relevant ETQA according to the policies and guidelines for assessment and moderation of that ETQA, in terms of agreements reached around assessment and moderation between various ETQAs (including professional bodies), and in terms of the moderation guideline detailed immediately below.
  • Moderation must include both internal and external moderation of assessments at all exit points of the Qualification, unless ETQA policies specify otherwise. Moderation should also encompass achievement of the competence described both in individual Unit Standards as well as the integrated competence described in the Exit Level Outcomes of the Qualification.
  • Anyone wishing to be assessed against this Qualification may apply to be assessed by any assessment agency, assessor or provider institution that is accredited by the relevant ETQA, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.

    The options as listed above provide the opportunity to ensure that assessment and moderation can be transparent, affordable, valid, reliable and non-discriminatory.

    For an applicant to register as an assessor or moderator of this Qualification the applicant needs:
  • To be declared competent in all the outcomes of the National Assessor Unit Standards.
  • To be in possession of a relevant Qualification.
  • Minimum of three years practical and relevant occupational experience. 
    		•

    CRITERIA FOR THE REGISTRATION OF ASSESSORS 
    N/A 

    NOTES 
    This qualification has been replaced by qualification 63409, which is "National Certificate: Wholesale and Retail Operations", Level 3, 120 credits. 

    UNIT STANDARDS: 
      ID UNIT STANDARD TITLE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
    Core  118044  Address defaulting customer accounts and control bad debts  Level 4  NQF Level 04  10 
    Core  118040  Control credit administration  Level 4  NQF Level 04  8 
    Core  118039  Promote and control credit  Level 4  NQF Level 04  5 
    Core  118042  Supervise credit procedures  Level 4  NQF Level 04  8 
    Core  118036  Assess and finalise credit application  Level 5  Level TBA: Pre-2009 was L5  8 
    Core  118031  Manage cash handling practices  Level 5  Level TBA: Pre-2009 was L5  15 
    Fundamental  9302  Access information in order to respond to client enquiries in a financial services environment  Level 3  NQF Level 03  2 
    Fundamental  8968  Accommodate audience and context needs in oral communication  Level 3  NQF Level 03  5 
    Fundamental  9303  Communicate verbally with clients in a financial environment  Level 3  NQF Level 03  3 
    Fundamental  8969  Interpret and use information from texts  Level 3  NQF Level 03  5 
    Fundamental  8970  Write texts for a range of communicative contexts  Level 3  NQF Level 03  5 
    Fundamental  12155  Apply comprehension skills to engage written texts in a business environment  Level 4  NQF Level 04  5 
    Fundamental  9015  Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems  Level 4  NQF Level 04  6 
    Fundamental  8974  Engage in sustained oral communication and evaluate spoken texts  Level 4  NQF Level 04  5 
    Fundamental  8975  Read analyse and respond to a variety of texts  Level 4  NQF Level 04  5 
    Fundamental  9016  Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts  Level 4  NQF Level 04  4 
    Fundamental  7468  Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues  Level 4  NQF Level 04  6 
    Fundamental  8976  Write for a wide range of contexts  Level 4  NQF Level 04  5 
    Elective  13952  Demonstrate basic understanding of the Primary labour legislation that impacts on a business unit  Level 4  NQF Level 04  8 
    Elective  13951  Demonstrate knowledge and understanding of the Occupational Health and Safety Act 85 of 1993 (OHSA) (as amended) and the responsibilities of management in terms of the Act  Level 4  NQF Level 04  4 
    Elective  14667  Describe and apply the management functions of an organization  Level 4  NQF Level 04  10 
    Elective  13944  Describe the relationship of junior management to the general management function  Level 4  NQF Level 04  5 
    Elective  11473  Manage individual and team performance  Level 4  NQF Level 04  8 
    Elective  10981  Supervise work unit to achieve work unit objectives (individuals and teams)  Level 4  NQF Level 04  12 


    LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: 
    When qualifications are replaced, some of their learning programmes are moved to being recorded against the replacement qualifications. If a learning programme appears to be missing from here, please check the replacement.
     
    NONE 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.