SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Supervise credit procedures 
SAQA US ID UNIT STANDARD TITLE
118042  Supervise credit procedures 
ORIGINATOR
SGB Retail and Wholesale 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Wholesale and Retail 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04  8 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2026-06-30   2029-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
A person credited with this Unit Standard is able to demonstrate their ability to supervise or manage credit procedures and to assess credit applications, with regard to credit given to customers/staff for the purposes of purchasing against a store card or other account held by the retail or wholesale outlet. The account holder becomes a debtor. The learner assessing this Unit Standard is normally in a supervisory or managerial position.

The qualifying Learner is able to:
  • Supervise credit procedures relating to customer/staff accounts.
  • Assess applications for credit purchase accounts.
  • Make credit decisions.
  • Implement policies relating to credit facilities.
  • Achieve targets and service standards.
  • Supervise staff with lower responsibility levels in these areas.
  • Monitor performance of team members.
  • Generate reports on issues in these areas. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The Learner undertaking this Unit Standard must have:
  • Demonstrated competence against the relevant Unit Standards at NQF Levels 2 and/or 3 and/or 4, either through a previous qualification or through RPL, which assesses workplace based experiential learning.
  • An understanding of wholesale & retail practices.
  • Competence in communication skills at NQF Level 4 or equivalent.
  • Competency in numeracy and/or mathematics at NQF Level 4 or equivalent. 
    		•

    UNIT STANDARD RANGE 
    Although the person accessing this Unit Standard may be responsible for promoting and controlling credit, credit administration, and defaulting account holders and bad debts, as well as general supervisory and/or managerial activities, this Unit Standard does not deal with these functions. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Monitor the performance of team members working with customer/staff accounts. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Performance of team members who interact with account holders and/or outside agencies is monitored according to company policy, procedure and standards. 

    ASSESSMENT CRITERION 2 
    Performance plans, learning needs and coaching/mentoring can be implemented to improve service standards by individuals or teams. 

    ASSESSMENT CRITERION 3 
    Interaction with account holders and/or outside agencies is evaluated in terms of company policy, procedure and standards. 

    SPECIFIC OUTCOME 2 
    Implement appropriate policies, procedures and standards to assist team members. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Knowledge of company policies, procedures and standards is evident. 

    ASSESSMENT CRITERION 2 
    Customer service methods and standards are identified, maintained and monitored within the team. 

    ASSESSMENT CRITERION 3 
    Team members are assisted in reaching customer service standards. 

    SPECIFIC OUTCOME 3 
    Monitor and report on status regarding targets and service standards. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Targets and service standards relating to the credit process and assessing of credit applications can be listed and discussed. 

    ASSESSMENT CRITERION 2 
    Monitoring programmes are in place and utilised for information collection and analysis. 

    ASSESSMENT CRITERION 3 
    Status reports can be prepared and presented. 

    SPECIFIC OUTCOME 4 
    Liase with appropriate persons, departments or organisations. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Liaison is done with management to ensure smooth and successful completion of duties. 

    ASSESSMENT CRITERION 2 
    Liaison is done with the external agencies to ensure smooth and successful completion of duties. 

    ASSESSMENT CRITERION 3 
    Liaison is done with the marketing team regarding promotion of credit accounts to customers/staff, including when credit is approved or declined. 

    ASSESSMENT CRITERION 4 
    Contact is maintained with the information technology team to remain current with the status of the information technology system in use. 

    ASSESSMENT CRITERION 5 
    Currency of information and knowledge is maintained by the reading of appropriate articles and/or maintaining membership of an appropriate association or society. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or one with an appropriate memorandum of understanding with the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA, or one with an appropriate memorandum of understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard, or assessing this unit standard, must be accredited as a provider with the relevant ETQA, or one with an appropriate memorandum of understanding with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA, or one with an appropriate memorandum of understanding with the relevant ETQA, at its discretion. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The knowledge underpinning the above specific outcomes is:
  • Transactions relating to credit accounts.
  • Debtor clerk functions and duties.
  • Accounting and bookkeeping procedures.
  • Ethics and confidentiality.
  • Computer skills.
  • Supervisory skills.
  • Wholesale & retail practice. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Specific Outcome 1: Monitor the performance of team members working with customer/staff accounts.

    Assessment Criteria:
  • Performance plans, learning needs and coaching/mentoring can be implemented to improve service standards by individuals or teams.

    Specific Outcome 2: Implement appropriate policies, procedures and standards to assist team members.

    Assessment Criteria:
  • Customer service methods and standards are identified, maintained and monitored within the team.

    Specific Outcome 3: Monitor and report on status regarding targets and service standards.

    Assessment Criteria:
  • Monitoring programmes are in place and utilised for information collection and analysis. 
    		•

    UNIT STANDARD CCFO WORKING 
    Specific Outcome 1: Monitor the performance of team members working with customer/staff accounts.

    Assessment Criteria:
  • Performance of team members who interact with account holders and/or outside agencies is monitored according to company policy, procedure and standards.
  • Performance plans, learning needs and coaching/mentoring can be implemented to improve service standards by individuals or teams.
  • Interaction with account holders and/or outside agencies is evaluated in terms of company policy, procedure and standards.

    Specific Outcome 2: Implement appropriate policies, procedures and standards to assist team members.

    Assessment Criteria:
  • Customer service methods and standards are identified, maintained and monitored within the team.

    Specific Outcome 4: Liase with appropriate persons, departments or organisations.

    Assessment Criteria:
  • Liaison is done with the marketing team regarding promotion of credit accounts to customers/staff, including when credit is approved or declined. 
    		•

    UNIT STANDARD CCFO ORGANISING 
    Refer to all the Specific Outcomes and their associated Assessment Criteria for this Critical Cross Field Outcome. 

    UNIT STANDARD CCFO COLLECTING 
    Specific Outcome 1: Monitor the performance of team members working with customer/staff accounts.

    Assessment Criteria:
  • Performance of team members who interact with account holders and/or outside agencies is monitored according to company policy, procedure and standards.
  • Performance plans, learning needs and coaching/mentoring can be implemented to improve service standards by individuals or teams.
  • Interaction with account holders and/or outside agencies is evaluated in terms of company policy, procedure and standards.

    Specific Outcome 3: Monitor and report on status regarding targets and service standards.

    Assessment Criteria:
  • Monitoring programmes are in place and utilised for information collection and analysis. 
    		•

    UNIT STANDARD CCFO COMMUNICATING 
    Specific Outcome 1: Monitor the performance of team members working with customer/staff accounts.

    Specific Outcome 2: Implement appropriate policies, procedures and standards to assist team members.

    Specific Outcome 3: Monitor and report on status regarding targets and service standards.

    Specific Outcome 4: Liase with appropriate persons, departments or organisations.

    Assessment Criteria:
  • Liaison is done with management to ensure smooth and successful completion of duties.
  • Liaison is done with the external agencies to ensure smooth and successful completion of duties.
  • Liaison is done with the marketing team regarding promotion of credit accounts to customers/staff, including when credit is approved or declined.
  • Contact is maintained with the information technology team to remain current with the status of the information technology system in use.
  • Currency of information and knowledge is maintained by the reading of appropriate articles and/or maintaining membership of an appropriate association or society. 
    		•

    UNIT STANDARD CCFO DEMONSTRATING 
    Specific Outcome 1: Monitor the performance of team members working with customer/staff accounts.

    Assessment Criteria:
  • Performance of team members who interact with account holders and/or outside agencies is monitored according to company policy, procedure and standards.
  • Interaction with account holders and/or outside agencies is evaluated in terms of company policy, procedure and standards.

    Specific Outcome 2: Implement appropriate policies, procedures and standards to assist team members.

    Assessment Criteria:
  • Customer service methods and standards are identified, maintained and monitored within the team.

    Specific Outcome 4: Liase with appropriate persons, departments or organisations. 
    		•

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  57901   Further Education and Training Certificate: Credit Management  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  FASSET 
    Core  49396   National Certificate: Wholesale and Retail Credit Control  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2008-10-22  Was W&RSETA until Last Date for Achievement 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.