SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Control credit administration 
SAQA US ID UNIT STANDARD TITLE
118040  Control credit administration 
ORIGINATOR
SGB Retail and Wholesale 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Wholesale and Retail 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04  8 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for people who are responsible for credit administration in a wholesale and retail store. Persons credited with this unit standard operate in a variety of familiar and unfamiliar contexts under broad guidance and evaluation. They demonstrate the ability to access, analyse and evaluate information independently.

These persons are able to check, verify and approve the relevant administration that could be completed manually or using computers, monitor and co-ordinate the activities of others performing the administrative function, investigate and resolve any discrepancies or exception items, meet required deadlines and submit reports. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
It is assumed that the learner attempting this unit standard has completed the following area of learning:
  • Numeracy and Literacy at ABET Level 4. 
    		•

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Analyse and verify administration documentation. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The effects of incomplete or inaccurate administration are explained as it impacts on shrinkage, loss, the supply chain and the organisation. 

    ASSESSMENT CRITERION 2 
    Documentation requiring review and verification are sourced according to the organisation's procedures. 

    ASSESSMENT CRITERION 3 
    Procedures and deadlines for reviewing and verifying documents are adhered to as laid down by the organisation's policy. 

    ASSESSMENT CRITERION 4 
    All required supporting documents are checked according to the organisation's policy and procedures. 

    ASSESSMENT CRITERION 5 
    Documents are analysed and verified according to organisation procedures. 

    SPECIFIC OUTCOME 2 
    Resolve identified discrepancies appearing on the administration documentation. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Discrepancies are identified within documentation and analysed following organisation procedures. 

    ASSESSMENT CRITERION 2 
    Action to resolve discrepancies is implemented as per organisation's procedures. 

    ASSESSMENT CRITERION 3 
    Explanations for unresolved discrepancies are reported to relevant parties for further action following the organisation's procedures. 

    SPECIFIC OUTCOME 3 
    Control the finalisation of administrative documentation. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Documents are authorised according to administrative procedures of the organisation. 

    ASSESSMENT CRITERION 2 
    Documents are distributed to relevant parties according to set deadlines of the organisation. 

    ASSESSMENT CRITERION 3 
    Storage and filing of retained documentation for future reference is completed to ensure they meet the organisational and legal requirements. 

    ASSESSMENT CRITERION 4 
    Administrative document controls are adhered to in terms of the organisation's policies and procedures. 

    SPECIFIC OUTCOME 4 
    Control the administration of credit accounts. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Methods of administering credit accounts can be explained. 

    ASSESSMENT CRITERION 2 
    Strategies to improve account administration are devised and communicated to the various role players. 

    ASSESSMENT CRITERION 3 
    Action plans to achieve the strategy are implemented, monitored, evaluated and amended as needed. 

    ASSESSMENT CRITERION 4 
    Samples of administration documentation are audited and checked as per organisational policies and procedures. 

    ASSESSMENT CRITERION 5 
    Discrepancies on administration documentation are identified and resolved. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Programmes leading to the award of credits from this unit standard will be accredited by the Wholesale and Retail SETA in its ETQA role. Anyone assessing a learner against this unit standard must be registered as an assessor with the Wholesale and Retail SETA ETQA.

    Moderation:

    Moderation of assessment will be overseen by the specific ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Learning programme covering this unit standard must address the following knowledge areas:
  • Types of documentation requiring control.
  • Standards for documentation completion.
  • The effect of inaccurate documentation on the organisation.
  • Filing requirements.
  • Documentation flow and relevant deadlines.
  • Administrative and security controls.
  • Compiling reports. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Specific Outcome 2: Resolve identified discrepancies appearing on the administration documentation.

    Assessment Criteria:
  • Discrepancies are identified within documentation and analysed following organisation procedures.
  • Action to resolve discrepancies is implemented as per organisation's procedures.
  • Explanations for unresolved discrepancies are reported to relevant parties for further action following the organisation's procedures. 
    		•

    UNIT STANDARD CCFO WORKING 
    Refer to all the Specific Outcomes and their associated Assessment Criteria for this Critical Cross Field Outcome. 

    UNIT STANDARD CCFO ORGANISING 
    Specific Outcome 3: Control the finalisation of administrative documentation.

    Assessment Criteria:
  • Documents are authorised according to administrative procedures of the organisation.
  • Documents are distributed to relevant parties according to set deadlines of the organisation.
  • Storage and filing of retained documentation for future reference is completed to ensure they meet the organisational and legal requirements.
  • Administrative document controls are adhered to in terms of the organisation's policies and procedures. 
    		•

    UNIT STANDARD CCFO COLLECTING 
    Specific Outcome 1: Analyse and verify administration documentation.

    Assessment Criteria:
  • All required supporting documents are checked according to the organisation's policy and procedures.
  • Documents are analysed and verified according to organisation procedures.

    Specific Outcome 2: Resolve identified discrepancies appearing on the administration documentation.

    Assessment Criteria:
  • Discrepancies are identified within documentation and analysed following organisation procedures.

    Specific Outcome 4: Control the administration of credit accounts.

    Assessment Criteria:
  • Action plans to achieve the strategy are implemented, monitored, evaluated and amended as needed. 
    		•

    UNIT STANDARD CCFO COMMUNICATING 
    Specific Outcome 2: Resolve identified discrepancies appearing on the administration documentation.

    Assessment Criteria:
  • Action to resolve discrepancies is implemented as per organisation's procedures.
  • Explanations for unresolved discrepancies are reported to relevant parties for further action following the organisation's procedures. 
    		•

    UNIT STANDARD CCFO DEMONSTRATING 
    Specific Outcome 1: Analyse and verify administration documentation.

    Assessment Criteria:
  • The effects of incomplete or inaccurate administration are explained as it impacts on shrinkage, loss, the supply chain and the organisation. 
    		•

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  49396   National Certificate: Wholesale and Retail Credit Control  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2008-10-22  Was W&RSETA until Last Date for Achievement 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.