SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED QUALIFICATION THAT HAS PASSED THE END DATE: 

National Diploma: Retail Travel 
SAQA QUAL ID QUALIFICATION TITLE
14122  National Diploma: Retail Travel 
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY NQF SUB-FRAMEWORK
CATHSSETA - Culture, Arts, Tourism, Hospitality and Sports Education and Training Authority  OQSF - Occupational Qualifications Sub-framework 
QUALIFICATION TYPE FIELD SUBFIELD
National Diploma  Field 11 - Services  Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND MINIMUM CREDITS PRE-2009 NQF LEVEL NQF LEVEL QUAL CLASS
Undefined  240  Level 5  NQF Level 05  Regular-Unit Stds Based 
REGISTRATION STATUS SAQA DECISION NUMBER REGISTRATION START DATE REGISTRATION END DATE
Passed the End Date -
Status was "Reregistered" 
SAQA 0160/05  2009-11-03  2012-06-30 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2013-06-30   2017-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This qualification does not replace any other qualification and is not replaced by any other qualification. 

PURPOSE AND RATIONALE OF THE QUALIFICATION 
This qualification has been developed for those at a senior level in the retail travel industry. Such a qualification will professionalise the industry, ensuring a more competent workforce and smoother progression. The qualification will also provide the basis for further development of the learner into specialist and management areas within the travel industry, as well as articulation with Hospitality and other Tourism industries. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
It is assumed that a FET certificate or equivalent has been obtained by the candidate at level 4. (The existing matric certificate meets these requirements). 

RECOGNISE PREVIOUS LEARNING? 

QUALIFICATION RULES 
The Qualification consists of a Fundamental, a Core and an Elective Component.

To be awarded the Qualification learners are required to obtain a minimum of 240 credits as detailed below.

Fundamental Component:

The Fundamental Component consists of Unit Standards to the value of 42 credits all of which are compulsory.

Core Component:

The Core Component consists of Unit Standards to the value of 145 credits all of which are compulsory.

Elective Component:

The Elective Component consists of individual unit standards from which the learner must choose unit standards totalling a minimum of 53 credits. 

EXIT LEVEL OUTCOMES 
On completion of this qualification, the learner will be able to:
  • Analyse a business and determine the way it functions.
  • Communicate in a business environment
  • Function in a Business Environment
  • Operate a computer
  • Deal with Customers
  • Display cultural awareness in dealing with customers and colleagues
  • Communicate verbally
  • Maintain health, hygiene and professional appearance
  • Analyse airport and customs systems
  • Describe the world from a travel perspective
  • Book and issue documentation for land travel and accommodation
  • Book and issue documentation for point-to-point air travel
  • Advise customers on travel entry documents and assist with application
  • Access information on travel products and services
  • Demonstrate basic FOREX transactions and Forex conversions
  • Operate a central reservation or global distribution system
  • Analyse the Tourism industry and make recommendations on products and services
  • Arrange travel insurance
  • Book and issue documentation for international multisector air travel
  • Operate a central reservations or global distribution on a live system
  • Process payments in accordance with the billing settlement plan
  • Book and issue documentation for cruises
  • Deal with suppliers
  • Demonstrate knowledge of Southern and Central Africa as tourist destinations
  • Develop an itinerary
  • Sell products/services
  • Process incoming and outgoing telephone calls
  • Conduct on-job-coaching 

  • ASSOCIATED ASSESSMENT CRITERIA 
    Integrated Assessment:

    The following unit standards are of an integrative nature:
  • TS02 - "Analyse airport and customs systems"
  • TS04 - "Book and issue documentation for land travel and accommodation"
  • TS05 - "Book and issue documentation for point-to-point air travel"
  • TS09 - "Operate a central reservations or global distribution system"
  • TS13 - "Book and issue documentation for international multi-sector air travel" 

  • ARTICULATION OPTIONS 
    This qualification will able to articulate with other qualifications in the sub-field once the other qualifications have been registered. 

    MODERATION OPTIONS 
    Moderation shall be at the discretion of the relevant ETQA, so long as it complies with SAQA requirements. 

    CRITERIA FOR THE REGISTRATION OF ASSESSORS 
    Assessors shall have the technical competence to achieve the qualification themselves and shall have achieved an assessor qualification as required by the relevant ETQA. 

    UNIT STANDARDS: 
      ID UNIT STANDARD TITLE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
    Core  7790  Process incoming and outgoing telephone calls  Level 3  NQF Level 03 
    Core  7936  Analyse Airport and Customs Systems  Level 4  NQF Level 04 
    Core  7942  Demonstrate basic forex transactions and forex conversions  Level 4  NQF Level 04 
    Core  7937  Describe the world from a travel perspective  Level 4  NQF Level 04  10 
    Core  7941  Access Information on Travel Products and Services  Level 5  Level TBA: Pre-2009 was L5 
    Core  7940  Advise customers on travel entry document and assist with application  Level 5  Level TBA: Pre-2009 was L5 
    Core  7946  Arrange travel insurance  Level 5  Level TBA: Pre-2009 was L5 
    Core  7950  Book and issue documentation for cruises  Level 5  Level TBA: Pre-2009 was L5 
    Core  7938  Book and issue Documentation for Land Travel and Accomodation  Level 5  Level TBA: Pre-2009 was L5  12 
    Core  7818  Conduct on-the-job coaching  Level 5  Level TBA: Pre-2009 was L5 
    Core  7951  Deal with suppliers  Level 5  NQF Level 05 
    Core  7952  Demonstrate knowledge of Southern Africa and Central Africa as tourist destination  Level 5  Level TBA: Pre-2009 was L5  12 
    Core  7960  Develop an itinerary  Level 5  Level TBA: Pre-2009 was L5 
    Core  7948  Operate central reservation or global distribution system  Level 5  Level TBA: Pre-2009 was L5  16 
    Core  14736  Operate central reservations or global distribution on a live system  Level 5  Level TBA: Pre-2009 was L5 
    Core  7949  Process payments in accordance with the billing settlement plan (BSP)  Level 5  Level TBA: Pre-2009 was L5 
    Core  7787  Sell products or services  Level 5  Level TBA: Pre-2009 was L5 
    Core  7945  Analyse the tourism industry and make recommendations on products and services  Level 6  Level TBA: Pre-2009 was L6 
    Core  7947  Book and issue documentation for international Multi -Sector air travel  Level 6  Level TBA: Pre-2009 was L6  15 
    Core  7939  Book and issue Documentation for Point-to- Point Air Travel  Level 6  Level TBA: Pre-2009 was L6  10 
    Fundamental  7800  Maintain health, hygiene and a professional appearance  Level 1  NQF Level 01 
    Fundamental  7794  Communicate verbally  Level 3  NQF Level 03 
    Fundamental  7785  Function in a business environment  Level 3  NQF Level 03 
    Fundamental  7786  Operate a Computer  Level 3  NQF Level 03 
    Fundamental  7782  Analyse a business and determine the way it functions  Level 4  NQF Level 04 
    Fundamental  7784  Communicate in a business environment  Level 4  NQF Level 04 
    Fundamental  7791  Display cultural awareness in dealing with customers and colleagues  Level 4  NQF Level 04 
    Fundamental  14734  Deal with customers  Level 5  Level TBA: Pre-2009 was L5 
    Elective  7793  Describe layout, services and facilities of the organisation  Level 2  NQF Level 02 
    Elective  7822  Prepare written communications  Level 4  NQF Level 04 
    Elective  7827  Source information about self-employment opportunities  Level 4  NQF Level 04 
    Elective  7958  Demonstrate knowledge of Australasia and the Pacific Islands as travel destinations  Level 5  Level TBA: Pre-2009 was L5 
    Elective  7953  Demonstrate knowledge of Eastern Africa, Indian Ocean Islands and the maldives as travel destinations  Level 5  Level TBA: Pre-2009 was L5 
    Elective  7956  Demonstrate knowledge of Europe west of the Ural mountains and Scandinavia as tourist destinations  Level 5  Level TBA: Pre-2009 was L5  16 
    Elective  7954  Demonstrate knowledge of North America as a Tourist destination  Level 5  Level TBA: Pre-2009 was L5  18 
    Elective  7955  Demonstrate knowledge of South America and the Caribbean Islands as tourist destinations  Level 5  Level TBA: Pre-2009 was L5 
    Elective  7959  Demonstrate knowledge of the Far East as a tourist destination  Level 5  Level TBA: Pre-2009 was L5  10 
    Elective  7957  Demonstrate knowledge of the Middle East and African countries north of the Equator as tourist destinations  Level 5  Level TBA: Pre-2009 was L5  18 
    Elective  7871  Start up and manage a small business  Level 7  Level TBA: Pre-2009 was L7  20 


    LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: 
     
    NONE 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Jeppe College of Commerce and Computer Studies 
    2. MSC Education Holdings 
    3. Tshwane North College for FET - Mamelodi Campus 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.