SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Sell products or services 
SAQA US ID UNIT STANDARD TITLE
7787  Sell products or services 
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 
2009-11-03  2011-07-31  SAQA 0160/05 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2012-07-31   2015-07-31  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Each person should be able to do basic selling, whether over the phone or face to face. Learners need to become sellers that meet the needs of customers, rather than mere order takers. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
None 

UNIT STANDARD RANGE 
Range statements are included with specific outcomes as necessary. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Demonstrated KNOWLEDGE and UNDERSTANDING. 
OUTCOME NOTES 
1. Describe a method of compiling a customer database.

2. Explain the ethics of selling. (Range of ethics : talking about competition, making promises that cannot be met, bribery, confidentiality)

3. Explain professional conduct in selling. (Range of professional conduct : etiquette, delivery promises after sales service, punctuality)

4. Explain the importance of selling in terms of organisation and customer needs.

5. Explain the importance of ongoing contact with the customer.

6. Explain how various departments in the organisation communicate and describe the impact of communication breakdowns.

7. Explain the selling process, including the importance of closing the sale.

8. Explain the importance of maintaining accurate and current information on the products and services.

9. Describe the range of products and services offered by the organisation and include various features and benefits.

10. Describe the role the organisation plays in supplying the range of products and explain the company policies regarding sales 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Arrange an environment in which the learner can be fairly assessed against the outcomes and which involves interaction with customers. 
ASSESSMENT CRITERION NOTES 
The unit standard must be assessed in the workplace. 

ASSESSMENT CRITERION 2 
2. Evaluate the learner's ability to meet the outcomes consistently. 
ASSESSMENT CRITERION NOTES 
  • This unit can be assessed by a combination of observation, questioning and product sampling.
  • The unit must be assessed in conjunction with at least one other unit standard that deals with supplying a product or service. 

  • ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 2 
    Demonstrated ability to make DECISIONS about practice and to ACT accordingly. 
    OUTCOME NOTES 
    11. Given a particular sales problem, decide whether to attempt to solve the problem or to refer it to someone else and explain reasons for the decision.

    12. Given the final customer's profile, establish the needs of the customer.

    13. Based on what the customer is saying, decide whether or not to probe for deeper needs.

    14. Recommend products and services that match the customers needs and offer alternatives if the needs cannot be met.

    15. Decide what information to give the customer on issues relating to restrictions, abbreviations and the product itself.

    16. Given a particular product, explain how to source new customers.

    17. Given a customer situation, a decision is made on what discounts or special options may be exercised.

    18. Documentation detailing the sale and customer requests is collected and correctly processed 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange an environment in which the learner can be fairly assessed against the outcomes and which involves interaction with customers. 
    ASSESSMENT CRITERION NOTES 
    The unit standard must be assessed in the workplace. 

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit can be assessed by a combination of observation, questioning and product sampling.
  • The unit must be assessed in conjunction with at least one other unit standard that deals with supplying a product or service. 

  • ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 3 
    Demonstrated ability to learn from our actions and to adapt performance. 
    OUTCOME NOTES 
    19. Given various changes, adjustments required in performance are described. (Range of various changes: customers changing their mind, new prices, new products, new fees, new technology) 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange an environment in which the learner can be fairly assessed against the outcomes and which involves interaction with customers. 
    ASSESSMENT CRITERION NOTES 
    The unit standard must be assessed in the workplace. 

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit can be assessed by a combination of observation, questioning and product sampling.
  • The unit must be assessed in conjunction with at least one other unit standard that deals with supplying a product or service. 

  • ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

    2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

    3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA.

    4. Moderation of assessment will be done by the relevant ETQA at its discretion. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Embedded knowledge and Critical cross-field outcomes have been included within the specific outcomes category.
    This has been done as it was deemed necessary to ensure holistic assessment occurred.

    The specific outcomes can be applied in a range of contexts.

    Many of the outcomes have been written in such a way that competence must be demonstrated in the context as opposed to in isolation from a context.

    The specific outcomes are comparable to outcomes used internationally.

    We therefore structured outcomes using the format noun + verb + condition (modifying phrase)Specific outcomes have been split into three categoriesa) knowledge and understanding (what the learner must know and understand)b) decision-making and acting (what the learner must do)c) adapting performance ( including reflexive competence)In many instances there are more than six specific outcomes, as the inclusion of critical cross-field outcomes and embedded knowledge has increased the number of specific outcomes.

    If competencies are to be clustered in a meaningful way, then these unit standards cannot be split. 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself (Specific Outcomes 11,18,19) 

    UNIT STANDARD NOTES 
    Essential embedded knowledge is dealt with under the specific outcomes section where "demonstrated KNOWLEDGE and UNDERSTANDING" is required.

    Recommendations and Exemplars for the design of:

    Learning/Curriculum
  • Learning should include how to access information from industry publications, maintaining and developing a customer database.
  • Ethics and professional conduct around selling must be covered.
  • Telephonic selling and face to face selling.
    Performance systems
  • Performance in this area is paramount to business success.
  • Performance management could include the ongoing checking of the customer database, actual sales and feedback from customers. 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  61597   National Certificate: General Travel  Level 5  NQF Level 05  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Core  14122   National Diploma: Retail Travel  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2012-06-30  CATHSSETA 
    Core  14118   National Diploma: Wholesale Travel  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2012-06-30  CATHSSETA 
    Elective  14110   National Certificate: Accommodation Services  Level 2  NQF Level 02  Reregistered  2023-06-30  CATHSSETA 
    Elective  14115   National Certificate: Fast Food Services  Level 3  NQF Level 03  Reregistered  2023-06-30  CATHSSETA 
    Elective  14120   National Certificate: Gaming (Slots Operations)  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2008-09-17  Was CATHSSETA until Last Date for Achievement 
    Elective  14123   National Diploma: Accommodation Services  Level 5  NQF Level 05  Reregistered  2023-06-30  CATHSSETA 
    Elective  14109   National Diploma: Fast Food Services  Level 5  NQF Level 05  Reregistered  2023-06-30  CATHSSETA 
    Elective  61596   National Diploma: Food and Beverage Management  Level 5  NQF Level 05  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  14112   National Diploma: Professional Cookery  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2015-03-13  CATHSSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Bella FE Consulting 
    2. C Madumo Projects 
    3. Civivision 
    4. Compass Group South Africa (pty) Ltd 
    5. FLIGHT CENTRE South Africa Pty (Ltd) 
    6. GP Skills Acadamy (Pty) Ltd 
    7. Ingcebo Training Empowerment (Pty) Ltd 
    8. Legacy Training Institute 
    9. Legend Hospitality School 
    10. Lisolethu Trading 
    11. Mmatli Holdings Pty Ltd 
    12. Mmuso Lehumo Distributors 
    13. MOTHUSI MANAGEMENT CONSULTANTS 
    14. Ndzali Labour Relations 
    15. Nomagwanishe Investments cc 
    16. Re Tshepeng 
    17. Tellumat Pty Ltd 
    18. Tourism and Business Institute of SA t/a Gaming & Hospitatity 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.