SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Access Information on Travel Products and Services 
SAQA US ID UNIT STANDARD TITLE
7941  Access Information on Travel Products and Services 
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 
2009-11-03  2011-07-31  SAQA 0160/05 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2012-07-31   2015-07-31  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Each person in the travel industry must be able to use the industry publications effectively as a source of information as well as be able to access that information from a Central Reservation System. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
None 

UNIT STANDARD OUTCOME HEADER 
Demonstrated knowledge and understanding: 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Demonstrated knowledge and understanding: 
OUTCOME NOTES 
1. Describe publications for the travel Industry and distinguish them from each other in terms of their usefulness and information available in each publication.(Range of information: banking hours, health requirements, voltage, currency, entry requirements, airport taxes, time zones and public/bank holidays)

Timetables, rules, regulations and information on specific products are sourced using the CRS/GDS

2. Describe the consequences of not consulting relevant rules and regulations prior to making bookings.

3. Describe the responsibility and accountability of the principal, agent and customer when negotiating a specific travel product. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
Demonstrated knowledge and understanding: 
ASSESSMENT CRITERION NOTES 
1. Describe publications for the travel Industry and distinguish them from each other in terms of their usefulness and information available in each publication.(Range of information: banking hours, health requirements, voltage, currency, entry requirements, airport taxes, time zones and public/bank holidays)

Timetables, rules, regulations and information on specific products are sourced using the CRS/GDS

2. Describe the consequences of not consulting relevant rules and regulations prior to making bookings.

3. Describe the responsibility and accountability of the principal, agent and customer when negotiating a specific travel product. 

SPECIFIC OUTCOME 2 
Demonstrated ability to make DECISIONS about practice and to ACT accordingly: 
OUTCOME NOTES 
4. Based on knowledge of the customer's needs, source information on a product that will satisfy the customer's needs, including information on travel restrictions and rules associated with that product. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
Demonstrated ability to make DECISIONS about practice and to ACT accordingly: 
ASSESSMENT CRITERION NOTES 
4. Based on knowledge of the customer's needs, source information on a product that will satisfy the customer's needs, including information on travel restrictions and rules associated with that product. 

SPECIFIC OUTCOME 3 
Demonstrated ability to learn from our actions and to ADAPT PERFORMANCE 
OUTCOME NOTES 
5. Suggest how existing information systems could be improved. 6. Given that information needed is not available from the usual publications or CRS services, suggest potential alternative sources. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
Demonstrated ability to learn from our actions and to ADAPT PERFORMANCE : 
ASSESSMENT CRITERION NOTES 
5. Suggest how existing information systems could be improved. 6. Given that information needed is not available from the usual publications or CRS services, suggest potential alternative sources. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA

.2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA.

4. Moderation of assessment will be done by the relevant ETQA at its discretion. 

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
Embedded knowledge and Critical cross-field outcomes have been included within the specific outcomes category. This has been done as it was deemed necessary to ensure holistic assessment occurred.

The specific outcomes can be applied in a range of contexts.
Many of the outcomes have been written in such a way that competence must be demonstrated in the context as opposed to in isolation from a context.

The specific outcomes are comparable to outcomes used internationally.

We therefore structured outcomes using the format noun + verb + condition (modifying phrase)Specific outcomes have been split into three categoriesa) knowledge and understanding (what the learner must know and understand)b) decision-making and acting (what the learner must do)c) adapting performance ( including reflexive competence)In many instances there are more than six specific outcomes, as the inclusion of critical cross-field outcomes and embedded knowledge has increased the number of specific outcomes.

If competencies are to be clustered in a meaningful way, then these unit standards cannot be split. 


UNIT STANDARD ASSESSOR CRITERIA 
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.?

There are no restrictions on where this unit standard may be assessed

2. Evaluate the learner's ability to meet the outcomes.?

Publications to be accessed include the OAG, GSA, TIM, PTM & OHG.?

Assessment can be done using a combination of case studies, written exams and discussions with the candidate

.3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

5. Counsel the learner on future assessments, necessary learning and further qualifications. 

UNIT STANDARD NOTES 
1. Essential embedded knowledge is dealt with under the specific outcomes section where "demonstrated

KNOWLEDGE and UNDERSTANDING" is required.

2. Range statements are included with specific outcomes as necessary.

3. The following critical cross-field outcomes are covered in this unit standard under the specific outcomes section.

They are not assessed directly, but are assessed holistically through the outcomes as indicated.? Collect, analyse and evaluate information 

QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
  ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
Core  61597   National Certificate: General Travel  Level 5  NQF Level 05  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
Core  14122   National Diploma: Retail Travel  Level 5  NQF Level 05  Passed the End Date -
Status was "Reregistered" 
2012-06-30  CATHSSETA 
Core  14118   National Diploma: Wholesale Travel  Level 5  NQF Level 05  Passed the End Date -
Status was "Reregistered" 
2012-06-30  CATHSSETA 


PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
 
NONE 



All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.