SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Function in a business environment 
SAQA US ID UNIT STANDARD TITLE
7785  Function in a business environment 
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Each person should contribute to the smooth running of the office and as such should help others wherever possible. The right attitudes will lead to more efficient operations with greater respect for others. All staff should be able to do basic maintenance and replenishment of consumables. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
None. 

UNIT STANDARD RANGE 
Range statements are included with specific outcomes as necessary. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Develop a strategy for maintaining office equipment in accordance with organisational requirements. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
Safety principles for the general operation of electrical equipment are described. 

ASSESSMENT CRITERION 2 
The importance of all personnel understanding the function and the use of office equipment are explained. 

ASSESSMENT CRITERION 3 
The range of consumables which may be replenished are listed and the reason therefore explained. 

ASSESSMENT CRITERION 4 
Arrangements to repair equipment that is not in good working order are made. 

ASSESSMENT CRITERION 5 
Ways of learning how to operate technology are given. 

ASSESSMENT CRITERION 6 
Office equipment is operated efficiently. 
ASSESSMENT CRITERION RANGE 
The range of office equipment is: Fax, Photocopier and Switchboard.
 

SPECIFIC OUTCOME 2 
Complete the work for which you are responsible in accordance with organisational procedures, requirements and priorities. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
The importance of being sensitive to other people's needs and cultures is explained and ways on how to contribute to the overall effectiveness of the team are given. 

ASSESSMENT CRITERION 2 
Issues requiring confidentiality are described. 

ASSESSMENT CRITERION 3 
The extent of one's own responsibility in the office is described. 

ASSESSMENT CRITERION 4 
Work is being prioritised and the reasons for making this decision are described. 

ASSESSMENT CRITERION 5 
The various filing systems are described and documents are filed by using a recognised filing system. 
ASSESSMENT CRITERION RANGE 
The range of filing systems is: Index and alphanumeric.
 

ASSESSMENT CRITERION 6 
Business information is analysed and distributed, ensuring that individual needs are met. 
ASSESSMENT CRITERION RANGE 
The range is: Faxes and messages.
 

ASSESSMENT CRITERION 7 
Examples of situations where it is acceptable to deviate from organisational procedures are given. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA.

4. Moderation of assessment will be done by the relevant ETQA at its discretion. 

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
Essential embedded knowledge is dealt with under the specific outcomes section where "demonstrated knowledge and understanding" is required. 


Critical Cross-field Outcomes (CCFO): 

UNIT STANDARD CCFO WORKING 
Work effectively with others:
  • Given a particular team of people, decide how one can contribute to the overall effectiveness of the team.
  • Site examples of situations where it is acceptable to deviate from establishment procedures and give reasons why.
  • Analyse and distribute business information, ensuring that individual needs are met. 

  • REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Recommendations and Exemplars for the design of:

    Learning / Curriculum:
  • Learning should include the use and day to day maintenance of photocopy and fax machines as well as principles of using electrical equipment.
  • Mock office role-plays are useful exercises for drawing together communication, use of the telephone and functioning in an office.
  • Filing systems should be covered sufficiently enough so that the learner is able to recognise and use an index, numerical and alphabetical filing system.

    Performance systems:
  • Ongoing performance in this area is desirable.
  • An appraisal system utilising colleague input is recommended. 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  67465   National Certificate: Business Administration Services  Level 3  NQF Level 03  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Core  22442   National Certificate: Freight Forwarding  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2008-09-13  TETA 
    Core  60650   Professional Qualification: Business Administration  Level 3  NQF Level 03  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Core  20416   National Certificate: Conservation: Natural Resource Management: Terrestrial  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered" 
    2008-03-12  Was CATHSSETA until Last Date for Achievement 
    Core  20414   National Diploma: Service Management  Level 5  NQF Level 05  Reregistered  2023-06-30  CATHSSETA 
    Fundamental  61597   National Certificate: General Travel  Level 5  NQF Level 05  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Fundamental  14122   National Diploma: Retail Travel  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2012-06-30  CATHSSETA 
    Fundamental  14118   National Diploma: Wholesale Travel  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2012-06-30  CATHSSETA 
    Elective  14110   National Certificate: Accommodation Services  Level 2  NQF Level 02  Reregistered  2023-06-30  CATHSSETA 
    Elective  14115   National Certificate: Fast Food Services  Level 3  NQF Level 03  Reregistered  2023-06-30  CATHSSETA 
    Elective  61591   National Certificate: Information Technology: End User Computing  Level 3  NQF Level 03  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  23433   Further Education and Training Certificate: Micro Finance  Level 4  Level TBA: Pre-2009 was L4  Reregistered  2023-06-30  BANKSETA 
    Elective  14123   National Diploma: Accommodation Services  Level 5  NQF Level 05  Reregistered  2023-06-30  CATHSSETA 
    Elective  14109   National Diploma: Fast Food Services  Level 5  NQF Level 05  Reregistered  2023-06-30  CATHSSETA 
    Elective  61596   National Diploma: Food and Beverage Management  Level 5  NQF Level 05  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  14112   National Diploma: Professional Cookery  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2015-03-13  CATHSSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Abetech 
    2. Abongile Computer Co-operative Limited 
    3. Academy of Training and Development 
    4. AccTech Systems (PTY)LTD 
    5. Acol Computer Training PTY LTD 
    6. Addskills Computer Training 
    7. Afedile M Learning Centre (Pty) Ltd 
    8. Affirmations Training 
    9. Aldabri 106 Institute for Quality Pty Ltd 
    10. All Connections cc 
    11. Amitek Business College 
    12. Anderson College (Pty) Ltd 
    13. Angie Technologies 
    14. Ankalite (Pty) Limited 
    15. Arise Business Centre 
    16. Artshub Institute (Pty) Ltd 
    17. ATTI IT SOLUTIONS BLOEMFONTEIN 
    18. ATTI Nelspruit Pty Ltd 
    19. AUM IT Solutions 
    20. Awona Technologies cc 
    21. Bantsho Marketing & Management Strategies 
    22. Believers Care Society 
    23. Bella FE Consulting 
    24. Best Information Solutions 
    25. Beth Horner & Associates 
    26. Bokamoso Competence (Pty) Ltd 
    27. BOLAND COLLEGE 
    28. Bonalesedi Computer Training 
    29. Boston Technology Campus (Pty) Ltd 
    30. Broadband College of Technology 
    31. Bytes People Solutions A Division of Altron TMT (Pty) Ltd 
    32. C Madumo Projects 
    33. Cape Town Society for the Blind 
    34. Careers IT (Pty) Ltd 
    35. Centretech Broadcasting 
    36. Clean Heat Academy 
    37. Columbus Consulting Pty Ltd 
    38. Come Again Printing Services cc 
    39. Commerce and Computer College of South Africa 
    40. CompEd IT Training 
    41. Competence computer and business management 
    42. Computer Technology Dev Institute 
    43. CONCORDE TRAVEL (PTY) LTD 
    44. Critical Skills Training (Pty) Ltd 
    45. CTU Training Solutions 
    46. CYBER MINDS (PTY) LIMITED 
    47. Daily Training Cc 
    48. Damelin Correspondence College (Pty) Ltd 
    49. Delcom Training Institute 
    50. Delight Computer Training 
    51. DIGMAC PTY LTD 
    52. Ditlotlo Trading Enterprise Cc 
    53. DVG Property (Pty)Ltd 
    54. Eagle High IT Training 
    55. Eastern Cape Academy of Technology 
    56. Egsibit Training and Development 
    57. Ekasi IT Solutions CC 
    58. Ekurhuleni Computer College 
    59. Elchees Software Solutions 
    60. Enviroparks Riverlea 
    61. Fakazani Management Services 
    62. Falcon Business Institute (Pty) Ltd 
    63. False Bay College 
    64. Far North Youth Development Initiative 
    65. Far-Ahead Computer Training Centre Cc 
    66. Forek Institute of Technology (Pty) Ltd 
    67. Fort Hare Solutions (PTY) LTD 
    68. Fosuitektel Computer Training Institute 
    69. FURNITURE BEDDING UPHOLSTERY INDUSTRY BARGAINING COUNCIL 
    70. Futurekids SA (Fochville) 
    71. Gabasega Consulting and Training Centre 
    72. Gauteng Central College PTY LTD 
    73. Gegana Computer Academy and Business Solutions cc 
    74. Giga Skills Training 
    75. Gijima Holdings (Pty) Ltd 
    76. Global Softech Skills Academy 
    77. Go Computer Cash and Carry 
    78. Golden Step Campus (Pty) Ltd. 
    79. GP Skills Acadamy (Pty) Ltd 
    80. Hazyview Computer College 
    81. Hectic Productions cc 
    82. Hlanganani ICT (Pty) Ltd 
    83. I.C.E Computer College 
    84. iLearn Corporate Services PTY LTD 
    85. Imvana Training College 
    86. In Excess Trading 22 T/A ATTI Polokwane 
    87. Indonsa Consulting and Training cc 
    88. Information Technology Resource Centre 
    89. Ingcebo Training Empowerment (Pty) Ltd 
    90. Intec College 
    91. ISAMON VOCATIONAL COLLEGE OF EXCELLENCE 
    92. iSolve Business Solutions (Pty) Ltd 
    93. IT Certification Academy 
    94. IT Schools Innovation (Pty) Ltd 
    95. IT-HI-Q Training (PTY) Ltd 
    96. Johannesburg Institute of Engineering & Technology 
    97. John Taolo Gaetsewe Developmental Trust 
    98. Jonda Learning Academy 
    99. K & T Computer College 
    100. Kaelo Computer Training cc 
    101. Keybase Training Solutions Cc 
    102. Kezla Investments 
    103. Kgopotso Computer Training 
    104. Khuphulanani Training Institute (Pty) Ltd 
    105. Kingsway College of Computing and Business Studies Pty (Ltd) 
    106. Kondi Computer Training 
    107. Kumani Computer College 
    108. Kundi Computer Training Centre 
    109. Kwahlwa Kwasa Multimedia Centre 
    110. KWAZULU NATAL AVUXENI COMPUTER AND TRAINING CENTRE (PTY) LTD 
    111. LA Gomme Training Centre 
    112. Leading Edge Business Solutions (Pty) Ltd 
    113. Leanco Business Services & Training Centre CC 
    114. Legacy Training Institute 
    115. Legend Hospitality School 
    116. Lephalale Core Skills Academy (Pty) Ltd 
    117. Lesedi Consulting 
    118. Leseding Computer Systems (Pty) Ltd 
    119. LGIT Smart Solutions 
    120. Limco Consulting and management (Pty) Ltd 
    121. Limptech Computer Training Centre 
    122. Lisolethu Trading 
    123. LMoss Trading cc 
    124. Loxtion Server CC 
    125. Lwazi Lwethu Training Centre and Trading Enterprise 
    126. M-cot Corporate Training 
    127. Madzahisi College 
    128. Magnifica (Pty) Ltd 
    129. Magnitude College of education 
    130. Makhophila Business Enterprise 
    131. Masana Brainstorm Conferencing cc 
    132. Mkoneni Consulting (Pty) Ltd 
    133. Mmatli Holdings Pty Ltd 
    134. Modise Computer College 
    135. Mokk Consultants Cc 
    136. Mosadikago Trading Cc 
    137. MOTHUSI MANAGEMENT CONSULTANTS 
    138. Mourema Computer Training Centre 
    139. Mpande Technologies cc 
    140. Mpisholo Training Solutions 
    141. Mpondo Zengwenya Trading Cc 
    142. MSC Education Holdings Pty Ltd 
    143. Mthonyama Technologies cc 
    144. National Computer College Carletonville 
    145. NCM Computer and Business Academy 
    146. Ndabezitha Life Skills Training Institute 
    147. Ndzali Labour Relations 
    148. Nebsol IT Solutions 
    149. NET2G Technologies (Pty) Ltd t/a IT SCHOOL 
    150. NetCampus (Pty) Ltd. 
    151. New Era Computer Training Centre (Hidobyte CC) 
    152. Ngubeni Corporation 
    153. Nomagwanishe Investments cc 
    154. Nyankwavi Inverstment 
    155. Ocule IT cc 
    156. On the Ball College Pty ltd 
    157. Overcomers Training College (Pty) Ltd 
    158. Parkton College of Catering & Tourism Studies 
    159. Phokophela Investment Holdings (Pty) Ltd 
    160. Pillays Computer and Careers 
    161. Prompt It Solutions 
    162. Protech Business and Computer College Pty Ltd. 
    163. Qhakaza Management Services 
    164. Quantum Career Development (PTY) LTD 
    165. Rainbow Nation Skills Development (Pty) Ltd. 
    166. Rand Training College 
    167. Re Tshepeng 
    168. Regent-Comp 
    169. Riakona Computer Training Centre 
    170. Rivoni Training N Communications 
    171. Ron and Becky Trading 
    172. Rorisang Computer (Pty) Ltd 
    173. SEBATA Institute of Consulting and Development 
    174. Sed General Trading Enterprise 
    175. SEDIBENG 
    176. Setlagole Telecentre 
    177. Silulo Ulutho Technologies 
    178. Siyabonga Multi - Purpose Centre 
    179. Siyafunda Community Technology Centre 
    180. Software Support And Training 
    181. South Africa Advanced Skills Institute (Pty) Ltd 
    182. Southern Africa Youth Project NPC 
    183. Sovereign Skills Development Institute (Pty) 
    184. Speccon (Pty) Ltd 
    185. Springfield Training (Pty) Ltd 
    186. Star Light Consulting 
    187. Taballos Business Services 
    188. Targagenix Training Center (Pty) Ltd 
    189. Technology Corporate Management (Pty) Ltd 
    190. Tellumat Pty Ltd 
    191. Terry Computer Services cc 
    192. Tfutfukani Technology Training Centre 
    193. Thalita Koume Directions (Pty) Ltd 
    194. The Graduate Institute of South Africa 
    195. The Orbital ICT Centre Cc 
    196. The Ulwazi Computer Training Center 
    197. Tira Telecoms 
    198. Titan Trade Technologies (Pty) Ltd 
    199. Torque Technical Computer Training (Pty) Ltd 
    200. Tshiredo Training Academy Cc 
    201. Turnstone Trading 183 (Pty) Ltd 
    202. UBUHLE TECHNOLOGY & MULTIPURPOSE PRIMARY CO-OPERATIVE LIMITED 
    203. Umbrella Training and Development 
    204. Victory Ticket 580 cc 
    205. Virtual Afrika Business Solutions cc 
    206. Vukani Solutions 
    207. Vuthlari Marketing Consulting (PTY)LTD 
    208. Waterberg TVET College 
    209. Whispers ETD Consulting 
    210. Whitestone College 
    211. Work Skills Resources 
    212. Xtensive ICT Academy (Pty) Ltd 
    213. Xylo Trading 12 (Pty) Ltd 
    214. Y2K COLLEGE 
    215. Youmessi Trading cc 
    216. Young Angels Centre for Technology 
    217. Zinjiva Trading 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.