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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED QUALIFICATION: 

National Certificate: Wholesale and Retail Operations 
SAQA QUAL ID QUALIFICATION TITLE
63409  National Certificate: Wholesale and Retail Operations 
ORIGINATOR
SGB Retail and Wholesale 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY NQF SUB-FRAMEWORK
W&RSETA - Wholesale & Retail Sector Education and Training Authority  OQSF - Occupational Qualifications Sub-framework 
QUALIFICATION TYPE FIELD SUBFIELD
National Certificate  Field 11 - Services  Wholesale and Retail 
ABET BAND MINIMUM CREDITS PRE-2009 NQF LEVEL NQF LEVEL QUAL CLASS
Undefined  120  Level 3  NQF Level 03  Regular-Unit Stds Based 
REGISTRATION STATUS SAQA DECISION NUMBER REGISTRATION START DATE REGISTRATION END DATE
Reregistered  SAQA 10105/14  2015-07-01  2018-06-30 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2019-06-30   2022-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This qualification replaces: 
Qual ID Qualification Title Pre-2009 NQF Level NQF Level Min Credits Replacement Status
48764  National Certificate: Wholesale and Retail Sales Practice  Level 3  NQF Level 03  131  Complete 
49396  National Certificate: Wholesale and Retail Credit Control  Level 4  NQF Level 04  125  Complete 
49792  National Certificate: Retail Perishable Food  Level 3  NQF Level 03  120  Complete 

PURPOSE AND RATIONALE OF THE QUALIFICATION 
Purpose:

This qualification will serve to link the NQF Level 2 National Certificate: Wholesale and Retail Operations qualification and the FET Certificate: Generic Management. The current gap in the learning pathway for Wholesale and Retail (W and R) practitioners will be filled by this qualification. It will serve as the second in the Wholesale and Retail Operations learning pathway and provide a basis for further learning. While the qualifying learners will experience personal growth and development, workplace succession planning will be more readily achieved.

The operational process includes; ordering stock, receiving, dispatching, stock control, cash control, sales and marketing and displaying, responsible credit promotion, perishable foods preparation, sales and display and the running of an informal small business.

This qualification will serve to provide the W and R sector with personnel that can perform the operation functions to industry standards, optimise productivity and improve service levels. The qualifying learner will undergo personal development that will contribute to social and economic development.

The learner assessed as competent against this qualification will be able to:
  • Ensure a positive customer experience in a W and R business unit.
  • Explain how employees can influence the objectives of a W and R business unit.

    Rationale:

    The scarce and critical skills list compiled by the South African Department of Labour includes many of the competencies in this qualification. The occupations associated with these competencies are listed as:
  • Sellers: Sales Persons and Assistants, Representatives.
  • Cashiers.
  • General and Finance Administrators.
  • Trade Union Officials.
  • Merchandisers.
  • Checkout Operators and Office Cash Clerks.
  • General Clerks.

    This qualification provides a planned combination of learning outcomes that will equip qualifying learners with the knowledge and applied competence in wholesale and retail operations and a basis for further learning. It provides a formal route to acquiring the operations skills and will provide recognition of experiential learning in the sector.

    This is one of the fastest growing industries in SA with the emergence of the informal sector. Previous restrictions (legislation) are no longer an obstacle to industry development. It is one of the largest contributors to the GDP and there is regional strength of the sector in the SADC region.

    This qualification will serve to further develop learners who have achieved the NQF Level 2: National Certificate: Wholesale and Retail Operations. It will also serve new-comers to the operations function, school leavers and the currently unemployed. It will enhance career development for learners that have previous experience in operations. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It would be desirable for learners wishing to access this Qualification to be competent at:
  • Communication at NQF Level 2.
  • Mathematical Literacy at NQF Level 2.

    Recognition of Prior Learning:

    This Qualification and the entire fundamental, core and elective Unit Standards associated with it can be achieved by any learner through the recognition of prior learning, which includes learning outcomes achieved through formal, informal and non-formal learning and work experience. The qualification can be obtained in part through the recognition of prior learning.

    Access to the Qualification:

    There is open access to this Qualification. 

  • RECOGNISE PREVIOUS LEARNING? 

    QUALIFICATION RULES 
    The qualifying learner will achieve this Qualification by complying with the following rules of combination:
  • All fundamental unit standards totalling 36 credits are compulsory.
  • All core unit standards totalling 38 credits are compulsory.
  • For the elective component, the qualifying learner must achieve a minimum of 46 credits by:
    > Choosing one area of specialisation and complete all the unit standards listed in the specialisation.
    > Choosing additional unit standards from the general elective component or any of the other areas of specialisation to make up a total of 46 credits for the elective component.

    The specialisation areas are:

    Stock Control:

    The learner must make a choice between stock control in a retail/wholesale outlet and stock control in a distribution centre and complete the appropriate compulsory unit standards and additional unit standards from the generic electives or from the other specialisations to give a minimum of 46 credits:

    Stock control in a retail/wholesale outlet:
  • ID 114896: Receive stock; NQF Level 3; 12 Credits.
  • ID 114892: Dispatch stock; NQF Level 3; 10 Credits.
  • ID 114891: Count stock for a stock take; NQF Level 2; 5 Credits.

    Stock control in a distribution centre:
  • ID 117901: Receive stock in a DC/Warehouse, NQF Level 3; 15 Credits.
  • ID 117891: Dispatch stock from a DC, NQF Level 3; 12 credits.
  • ID 117897: Maintain stock balances, NQF Level 3; 8 credits.

    Or:

    Cash Control:

    The learner must complete the following compulsory unit standards and additional unit standards from the generic electives or from the other specialisations to give a minimum of 46 credits:
  • ID 258157: Explain the processing of transactions in a wholesale and retail outlet; Level 2; 6 Credits.
  • ID 114905: Administer day-end cashing up procedures; Level 3; 8 Credits.
  • ID 114909: Administer and control the organisation's deposits and floats; Level 3; 8 Credits.

    Or:

    Credit Control:

    The learner must complete the following compulsory unit standards and additional unit standards from the generic electives or from the other specialisations to give a minimum of 46 credits:
  • ID 258159: Offer a Credit Facility; Level 3; 8 Credits.
  • ID 114898: Minimise Defaulting Customer Accounts; Level 3; 5 Credits.
  • ID 258177: Process credit applications; Level 3; 8 Credits.

    Or:

    Retail Sales:

    The learner must complete the following compulsory unit standards and additional unit standards from the generic electives or from the other specialisations to give a minimum of 46 credits:
  • ID 258162: Sell products to customers in a Wholesale and Retail outlet; Level 3; 12 Credits.
  • ID 258160: Demonstrate knowledge of products in own area of operation in a wholesale and retail environment; Level 3; 8 Credits.

    Or:

    Wholesale Sales:

    The learner must complete the following compulsory unit standards and additional unit standards from the generic electives or from the other specialisations to give a minimum of 46 credits:
  • ID 243680: Take orders; Level 3; 12 Credits.
  • ID 243712: Address customer queries in a wholesale environment; Level 3; 10 Credits.

    Or:

    Sales and preparation of perishable foods:

    The learner must complete the following compulsory unit standards and additional unit standards from the generic electives or from the other specialisations to give a minimum of 46 credits:
  • ID 119957: Clean and maintain premises and equipment; Level 3; 5 Credits.
  • ID 119961: Implement personal hygiene for perishable food stores; Level 3; 3 Credits.
  • ID 119956: Promote sales and reduce wastage at a perishable foods department; Level 3; 15 Credits.
  • ID 119962: Mark and label perishable foods; Level 3; 3 Credits.

    Or:

    Cosmetics:

    The learner must complete the following compulsory unit standards and additional unit standards from the generic electives or from the other specialisations to give a minimum of 46 credits:
  • ID 258176: Advise on and promote colour cosmetic products in a retail environment; Level 3; 3 Credits.
  • ID 258178: Advise on and promote hair care products in a retail environment; Level 3; 3 Credits.
  • ID 258158: Advise on and promote nail care products in a retail environment; Level 3; 3 Credits.
  • ID 258179: Advise on and promote skin care products in a retail environment; Level 3; 5 Credits.

    Or:

    Visual merchandising:

    The learner must complete the following compulsory unit standards and additional unit standards from the generic electives or from the other specialisations to give a minimum of 46 credits:
  • ID 258221: Explain the role of visual merchandising in the organisation; NQF Level 3; 4 credits.
  • ID 258217: Evaluate a visually merchandised display; NQF Level 3; 12 credits.
  • ID 258215: Present a visual display in a wholesale or retail outlet; NQF Level 3: 8 credits.

    Or:

    Forecourt Supervision:

    The learner must complete the following compulsory unit standards and additional unit standards from the generic electives or from the other specialisations to give a minimum of 46 credits:
  • ID 242819: Motivate and Build a Team; NQF Level 4; 10 credits.
  • ID 242811: Prioritise time and work for self and team; NQF Level 4; 5 credits.
  • ID 258160: Demonstrate knowledge of products in own area of operation in a wholesale and retail environment; NQF Level 3: 8 credits.
  • ID 13912: Apply knowledge of self and team in order to develop a plan to enhance team performance; NQF Level 3; 5 credits.
  • ID 9506: Communicate in an assertive manner with clients and fellow workers; NQF Level 4; 4 credits.
  • ID 113852: Apply occupational health, safety and environmental principles; NQF Level 3: 10 credits. 

  • EXIT LEVEL OUTCOMES 
    The first TWO Exit Level Outcomes are compulsory (1 and 2). The qualifying learner must achieve ONE more Exit Level Outcome from the remaining outcomes (3, 4, 5, 6, 7, 8, 9 or 10).

    1. Ensure a positive customer experience in a wholesale and retail business unit.

    And.

    2. Explain how employees can influence the objectives of a wholesale and retail business unit.

    And one of the following Exit Level Outcomes:

    3. Administer the movement of stock into and from a wholesale and retail operational unit.

    Or.

    4. Cash up point of sale and deposit unit takings.

    Or.

    5. Control credit accounts in a wholesale and retail environment.

    Or.

    6. Provide a sales service to customers of a retail unit.

    Or.

    7. Provide a sales service to customers of a wholesale unit.

    Or.

    8. Enhance the sale and preparation of perishable foods.

    Or.

    9. Advise on and promote a range of cosmetics.

    Or.

    10. Display merchandise visually.

    Or.

    11. Supervise forecourt personnel. 

    ASSOCIATED ASSESSMENT CRITERIA 
    The first TWO exit level outcomes are compulsory (1 and 2). The qualifying learner must achieve ONE more exit level outcome from the remaining outcomes (3, 4, 5, 6, 7, 8, 9 or 10).

    Assessment Criteria for Exit Level Outcome 1:

    1.1 Customer's shopping experience is enhanced according to organisations policies and procedures.
    1.2 A safe shopping environment is maintained in terms of organisational policies and procedures.
    1.3 The procedures to deal with internal and external theft are explained according to organisational policies and procedures.
    1.4 Customers queries are answered using appropriate business terms in accordance with organisational policies and procedures.

    And

    Assessment Criteria for Exit Level Outcome 2:

    2.1 The net profit of a W and R unit is calculated given a set of figures.
    2.2 The impact own area of responsibility has on the bottom line of a W and R unit is explained with examples.
    2.3 The flow of cash and stock and the impact they have on each other is explained as they apply to a W and R business.

    And one of the following exit level outcomes:

    Assessment Criteria for Exit Level Outcome 3:

    3.1 Stock movement is administered to maintain stock balances according to organisational policies and procedures.
    3.2 Stock is handled to reduce shrinkage and losses according to organisational policies and procedures.
    3.3 Goods are received and dispatched according to organisations policies and procedures.

    Or

    Assessment Criteria for Exit Level Outcome 4:

    4.1 Cash is secured in order to minimise losses in terms of organisation policies and procedures.
    4.2 Variances in point of sale takings are calculated according to organisations policies and procedures.
    4.3 Takings are balanced and deposited according to the organisations policies and procedures.

    Or

    Assessment Criteria for Exit Level Outcome 5:

    5.1 Credit options, legal implications and client responsibilities are explained according to organisational credit account procedures and guidelines.
    5.2 The credit application is processed and the finalisation of administrative documentation is controlled in accordance with legal requirements and organizational policies and procedures.
    5.2 The further risk of customers defaulting is minimised by contacting them to obtain a commitment to a payment plan according to legal and organisational procedures.

    Or

    Assessment Criteria for Exit Level Outcome 6:

    6.1 Products are explained to customers in terms of features and benefits of the product.
    6.2 The product is matched with the customer's needs.
    6.3 The sale is closed according to the organisation's policies and procedures.

    Or

    Assessment Criteria for Exit Level Outcome 7:

    7.1 The customer's order is recorded according to organisational policies and procedures.
    7.2 The customer's query is addressed according to organisational polices and procedures.
    7.3 The customer's details are updated according to organisational policies and procedures.

    Or

    Assessment Criteria for Exit Level Outcome 8:

    8.1 Personal and departmental health and hygiene standards are maintained according to organisational policies and procedures.
    8.2 Wastage of stock is minimised according to organisational procedures.
    8.3 Customer's queries regarding perishable products are addressed in accordance with organisational policies and procedures.
    8.4 Perishable products are displayed and ticketed in terms of organisational policies and procedures.

    Or

    Assessment Criteria for Exit Level Outcome 9:

    9.1 Cosmetic products/product ranges are described in terms of their benefits, advantages and disadvantages.
    9.2 Customer needs are determined in accordance with the expected outcome of cosmetic requirements.
    9.3 The interaction between a mix of products/product ranges is explained with reference to the expected outcome.
  • Range: Products include colour cosmetics, nail care, hair care and skin care.

    Or

    Assessment Criteria for Exit Level Outcome 10:

    10.1 The purpose of visual merchandising in the organisation is explained with reference to the marketing and promotional strategy of the organisation.
    10.2 Visual merchandising principals applicable to the organisation are evaluated in a given visual display
  • Range: Visual merchandising principals may include, but are not limited to scale and proportion, focal points, rhythm, line, texture, balance, pattern, shape, colour and lighting.
    10.3 A visual display is erected to provide a positive impact on the bottom line of an organisation.

    Or

    Assessment Criteria for Exit Level Outcome 11:

    11.1 Own work and that of the team is prioritised to meet organisational requirements.
    11.2 Product knowledge is demonstrated in the area of operation.
    11.3 A duty schedule is compiled to distribute the responsibilities equally amongst all forecourt staff.
    11.4 A duty sheet is compiled that will meet the client service requirements of the organisation.
    11.5 A forecourt quality management plan is compiled in accordance with occupational health, safety and environmental legislation.

    Integrated Assessment:

    Integrated assessment at the level of Qualification provides an opportunity for learners to show that they are able to integrate concepts, ideas and actions across Unit Standards to achieve competence that is grounded and coherent in relation to the purpose of the Qualification. Integrated assessment should show how already demonstrated competence in individual areas can be linked and applied for the achievement of a holistic outcome as described in the exit level outcomes.

    Integrated assessment must judge the quality of the observable performance, and also the quality of the thinking that lies behind it. Assessment tools must encourage learners to give an account of the thinking and decision-making that underpin their demonstrated performance. Some assessment practices will demand practical evidence while others may be more theoretical, depending on the type of outcomes to be assessed. The ratio between action and interpretation is not fixed, but varies according to the demands of the particular exit level outcome of the Qualification.

    The primary aim of this Qualification is to ensure that learners have a sound base of general education to prepare them for further learning, whatever career path they may choose. Learners must be able to transfer generic skills across a number of different contexts, and apply them within a number of learning areas.

    A broad range of task-orientated and theoretical assessment tools may be used, with the distinction between practical knowledge and disciplinary knowledge maintained so that each takes its rightful place. 

  • INTERNATIONAL COMPARABILITY 
    This qualification has been compared with similar qualifications in the following countries:
  • United Kingdom.
  • Singapore.
  • Australia.
  • New Zealand.
  • United State of America.
  • Botswana.

    These countries represent a broad spectrum of countries that have either long standing evidence of successful wholesale and retail practices or developing countries that of late managed to maintain competitive business practices.

    United Kingdom: www.qca.org.uk:

    The National Qualifications Framework of the United Kingdom has the:
  • Certificate in Retail Operations Level 3 qualification: (WRR 30202).

    The following competencies are incorporated in the WRR30202 (consisting of 9 units of which five are core and 4 elective):
  • Maintain and order stock.
  • Maintain store security.
  • Apply store security systems and procedures.
  • Build relationships with customers.
  • Develop innovative ideas at work.
  • Profile a retail market.
  • Maintain store safety.

    This qualification is also vocationally based and compares closely with the National Certificate: Wholesale and Retail Operations Level 3. The common areas of learning are stock control, safety and security, customer relations and basic knowledge of the industry.

    The South African Qualification complements these core components of learning with credit control and the inclusion of wholesale related competencies. The provision of electives in areas of specialisation makes provision for the development of competencies for specific operational requirements.

    Singapore: www.wda.gov.sg:

    The Singapore Workforce Development Agency is a statutory board under the Ministry of Manpower (MOM) and leads and drives workforce development in Singapore through a strong focus on industry driven competency requirements.

    They offer the Certificate in Retail Operations which contains the following core modules:
  • Handle merchandise display.
  • Working in the retail industry.
  • Develop ideas for workplace innovation.
  • Maintain personal presentation.
  • Interact with customers.
  • Sell products and services.
  • Perform point of sale operations.
  • Perform routine housekeeping duties.
  • Perform stock control operations.
  • Apply safety and security practices.

    Over and above the provision for retail office operations, elective modules for the qualification provide product specific selections for areas such as speciality store assistance, petroleum, product storage (meat, fresh products or seafood). Both these qualifications have product biased electives and can be used to provide a specialised knowledge base for specific working environments in the retail sector. The current South African options include SMME, perishable foods and cosmetics, amongst others.

    The common competencies occur at the level of the unit standard or the specific outcomes between these qualifications. These commonalities include background to the industry, Customer care, Sales and Point of Sale operations, housekeeping, stock control and safety and security.

    Australia: www.ntis.gov.au:

    While in Australia the approach towards training in this sector is to separate training in wholesale from training in retail, in South Africa, these are treated as one, namely, wholesale and retail. However, each qualification presents an elective choice between retail and wholesale as well.

    There are four qualifications in the learning pathway in retail registered with the Australian National Training Authority (ANTA) ranging from the Certificate II in retail operations to a Diploma in Retail Management. Certificate III was compared with the National Certificate in W and R Operations, Level 3 and was found to contain some similarities. The following areas of learning are in this qualification with 5 electives: Transport and Logistics, Call Centre, Public Service, Workplace Trainers and Wholesale Operations.
  • Selling and Sales.
  • Inventory.
  • Operations and Planning.
  • Marketing.
  • Finance.
  • Business Service.
  • Purchasing and Supply.
  • Product Management.

    There is less similarity in the areas of learning between this qualification and the South African qualification. The approach to the electives also differs. Similarities lie in selling and sales, stock control and product knowledge.

    New Zealand: www. Nzqa.govt.nz:

    The defined learning pathway in retail span National Certificates from Level 2 to 4 with the National Certificate in Retail Management pegged at Level 3. The National Certificate in Retail (Level 3) [60 credits] was compared with the South African qualification. The approach to electives differs with areas of specialization of Bicycle Sales, Servicing Optional Strand, Garden Retail Optional Strand, Visual Merchandising Optional Strand, Delicatessen Optional Strand and Produce Optional Strand.

    The following core unit standards indicate a similarity between these qualifications:
  • Apply safe work practices in the workplace: 17593: 4 credits.
  • Apply skills and qualities of a salesperson in a retail or distribution environment: 11831: 6 credits.
  • Maintain and take care of stock: 406: 4 credits.
  • Enhance work practices by the application of product and/or service knowledge: 11818: 4 credits.

    USA: www.dhrm.virginia.gov/compensation/careergroups/trades/RetailOperations79110.htm:

    The Department of Human Resources of the State of Virginia lists Retail Operations in the occupational family of trades and operations within the pay band range of 2-5. The Retail Specialist I (Code 79111) was found to resemble the overall purpose and level of the South African qualification. The following roles and responsibilities of this qualification covers the following common areas of learning:
  • Effective customer service with the general public and accurate sales of merchandise and services result in increased revenues.
  • Sales of merchandise and services not in compliance with the Code of Virginia, as applicable, could impact public safety and well being.
  • Operates cash registers to receive payments in the form of credit/debit card, check or cash.
  • Arranges displays, and conducts physical inventories of the stock room and sales area.
  • Implements security procedure and prepares and maintains reports and records.

    Botswana: www.bota.org.bw:

    National Intermediate Certificate in Wholesale and Retail (Sales and Administration) (S00013): 123 credits. The following unit standard titles indicate the similarity with the South African qualification:
  • Demonstrate knowledge of safe handling and storage of wholesale or retail products (00005.01.01) 4 credits.
  • Apply health, hygiene, housekeeping, safety and security measures in a wholesale and retail (00146.01.01) 20 credits.
  • Order wholesale or retail stock (00012.01.01) 2 credits.
  • Demonstrate knowledge of wholesale or retail products (00013.01.01) 8 credits.
  • Maintain wholesale and retail stock levels (00004.01.01) 10 credits.
  • Operate point of sale equipment in a wholesale and retail context (00010.01.01) 4 credits.
  • Promote and sell goods in a wholesale and retail context (00169.01.01) 5 credits.

    Conclusion:

    It can be concluded from all the forgoing examples that the South African National Certificate in Wholesale and Retail Operations, Level 3 compares closely with International trends in the Wholesale and Retail (W and R) sector. The overall purpose of these qualifications is the same; to develop workplace competencies for operations within W and R at above entry level. 

  • ARTICULATION OPTIONS 
    The possibility exists for vertical articulation with this Qualification. Examples of vertical articulation:
  • ID 57712: Further Education and Training Certificate: Generic Management, NQF Level 4. 

  • MODERATION OPTIONS 
  • Any institution offering learning that will enable achievement of this Qualification must be accredited by the relevant ETQA.
  • External Moderation of assessment will be overseen by the relevant ETQA at its discretion.
  • The accredited Training Provider will oversee internal Moderation of assessment.
  • Moderation should encompass achievement of competence described in both individual Unit Standards as well as the integrated competence described in the Qualification.
  • Moderation must also encompass achievement of the competencies described in the exit level outcomes described above. 

  • CRITERIA FOR THE REGISTRATION OF ASSESSORS 
  • Assessors must be registered as assessors with a relevant ETQA or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Assessors must be in possession of a Qualification in Wholesale and Retail Operations or a related Qualification at a minimum of NQF Level 4 or have sufficient experience. 

  • REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2012; 2015. 

    NOTES 
    This qualification replaces qualification:
  • ID 48764, "National Certificate: Wholesale and Retail Sales Practice", Level 3, 131 credits.
  • ID 49396, "National Certificate: Wholesale and Retail Credit Control", Level 4, 125 credits.
  • ID 49792, "National Certificate: Retail Perishable Food", Level 3, 120 credits. 

  • UNIT STANDARDS: 
      ID UNIT STANDARD TITLE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
    Core  114895  Define the core concepts of the wholesale and retail environment  Level 2  NQF Level 02  10 
    Core  258161  Apply theft, fraud and safety controls in a Wholesale and Retail outlet  Level 3  NQF Level 03 
    Core  258156  Build customer relations in an operational unit  Level 3  NQF Level 03  10 
    Core  258155  Explain the factors that impact on the bottom line of a Wholesale and Retail unit  Level 3  NQF Level 03  10 
    Fundamental  119472  Accommodate audience and context needs in oral/signed communication  Level 3  NQF Level 03 
    Fundamental  9010  Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations  Level 3  NQF Level 03 
    Fundamental  9013  Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts  Level 3  NQF Level 03 
    Fundamental  119457  Interpret and use information from texts  Level 3  NQF Level 03 
    Fundamental  9012  Investigate life and work related problems using data and probabilities  Level 3  NQF Level 03 
    Fundamental  119467  Use language and communication in occupational learning programmes  Level 3  NQF Level 03 
    Fundamental  7456  Use mathematics to investigate and monitor the financial aspects of personal, business and national issues  Level 3  NQF Level 03 
    Fundamental  119465  Write/present/sign texts for a range of communicative contexts  Level 3  NQF Level 03 
    Elective  258175  Break bulk, pack and label stock  Level 2  NQF Level 02 
    Elective  114891  Count stock for a stock-take  Level 2  NQF Level 02 
    Elective  258157  Explain the processing of transactions in a wholesale and retail outlet  Level 2  NQF Level 02 
    Elective  114904  Implement promotional instructions  Level 2  NQF Level 02 
    Elective  114902  Operate a computer in a Wholesale/Retail outlet  Level 2  NQF Level 02 
    Elective  114893  Pack customer purchases at point of sales  Level 2  NQF Level 02 
    Elective  243712  Address customer queries in a wholesale environment  Level 3  NQF Level 03  10 
    Elective  258220  Address customer requests and queries in a Distribution Centre  Level 3  NQF Level 03 
    Elective  114909  Administer and control the organisation's deposits and floats  Level 3  NQF Level 03 
    Elective  114905  Administer day-end cashing up procedures  Level 3  NQF Level 03 
    Elective  258176  Advise on and promote colour cosmetic products in a retail environment  Level 3  NQF Level 03 
    Elective  258178  Advise on and promote hair care products in a retail environment  Level 3  NQF Level 03 
    Elective  258179  Advise on and promote nail care products in a retail environment  Level 3  NQF Level 03 
    Elective  258158  Advise on and promote skin care products in a retail environment  Level 3  NQF Level 03 
    Elective  243808  Apply food safety practices in a retail business  Level 3  NQF Level 03 
    Elective  13912  Apply knowledge of self and team in order to develop a plan to enhance team performance  Level 3  NQF Level 03 
    Elective  113852  Apply occupational health, safety and environmental principles  Level 3  NQF Level 03  10 
    Elective  13883  Apply out-bound Contact Centre Operations within a commercial environment  Level 3  NQF Level 03 
    Elective  258219  Check out-bound orders  Level 3  NQF Level 03 
    Elective  119957  Clean and maintain premises and equipment  Level 3  NQF Level 03 
    Elective  113909  Coach a team member in order to enhance individual performance in work environment  Level 3  NQF Level 03 
    Elective  243810  Control cash in a small business  Level 3  NQF Level 03  12 
    Elective  114901  Control customer repairs and credits  Level 3  NQF Level 03 
    Elective  243806  Deal with customers in a retail business  Level 3  NQF Level 03 
    Elective  258160  Demonstrate knowledge of products in own area of operation in a Wholesale and Retail environment  Level 3  NQF Level 03 
    Elective  114892  Dispatch stock  Level 3  NQF Level 03  10 
    Elective  114907  Display merchandise visually in a Wholesale and Retail outlet  Level 3  NQF Level 03  15 
    Elective  258218  Dispose of Perishable Foods from a Wholesale or Retail Outlet  Level 3  NQF Level 03 
    Elective  258217  Evaluate a visually merchandised display  Level 3  NQF Level 03  12 
    Elective  113915  Explain the application of the basic conditions of employment act in an employment contract  Level 3  NQF Level 03 
    Elective  258221  Explain the role of visual merchandising in the organisation  Level 3  NQF Level 03 
    Elective  243678  Grant credit to customers  Level 3  NQF Level 03 
    Elective  119961  Implement personal hygiene for perishable food stores  Level 3  NQF Level 03 
    Elective  119958  Implement requirements of the cold chain  Level 3  NQF Level 03 
    Elective  115878  Load and deliver stock  Level 3  NQF Level 03 
    Elective  243807  Maintain a safe and secure environment in a retail business  Level 3  NQF Level 03 
    Elective  335916  Maintain product information  Level 3  NQF Level 03 
    Elective  243672  Maintain the stockroom  Level 3  NQF Level 03  10 
    Elective  119962  Mark and label perishable foods  Level 3  NQF Level 03 
    Elective  119960  Merchandise chillers and freezers in a retail store  Level 3  NQF Level 03 
    Elective  243805  Merchandise products in a retail business  Level 3  NQF Level 03  12 
    Elective  243018  Mince fish or meat using automated mincing equipment  Level 3  NQF Level 03 
    Elective  114898  Minimise defaulting customer accounts  Level 3  NQF Level 03 
    Elective  13931  Monitor and control the maintenance of office equipment  Level 3  NQF Level 03 
    Elective  258159  Offer a credit facility  Level 3  NQF Level 03 
    Elective  117877  Perform one-to-one training on the job  Level 3  NQF Level 03 
    Elective  114887  Prepare a vehicle for deliveries  Level 3  NQF Level 03 
    Elective  13932  Prepare and process documents for financial and banking processes  Level 3  NQF Level 03 
    Elective  119959  Prepare food for sale  Level 3  NQF Level 03  16 
    Elective  258215  Present a visual display in a wholesale or retail outlet  Level 3  NQF Level 03 
    Elective  258177  Process credit applications  Level 3  NQF Level 03 
    Elective  119956  Promote sales and reduce wastage at a perishable foods department  Level 3  NQF Level 03  15 
    Elective  114896  Receive stock  Level 3  NQF Level 03  12 
    Elective  243679  Recommend orders for clients in a fast moving consumer goods environment  Level 3  NQF Level 03 
    Elective  243804  Replenish stock in a retail business  Level 3  NQF Level 03  12 
    Elective  243809  Run a small business  Level 3  NQF Level 03  12 
    Elective  258162  Sell products to customers in a wholesale and retail outlet  Level 3  NQF Level 03  12 
    Elective  243803  Start up a small business  Level 3  NQF Level 03  15 
    Elective  243680  Take orders from customers  Level 3  NQF Level 03  12 
    Elective  243681  Uplift stock for return  Level 3  NQF Level 03 
    Elective  258216  Analyse the impact of a visual merchandise display  Level 4  NQF Level 04 
    Elective  9506  Communicate in an assertive manner with clients and fellow workers  Level 4  NQF Level 04 
    Elective  242816  Conduct a structured meeting  Level 4  NQF Level 04 
    Elective  254595  Control the flow of information in a business unit  Level 4  NQF Level 04 
    Elective  252202  Deal with brand, product and service promotions  Level 4  NQF Level 04 
    Elective  114598  Demonstrate an understanding of an entrepreneurial profile  Level 4  NQF Level 04 
    Elective  252211  Demonstrate an understanding of the competitive environment and product positioning  Level 4  NQF Level 04 
    Elective  252203  Demonstrate an understanding of the target market  Level 4  NQF Level 04 
    Elective  242668  Demonstrate knowledge and application of the Occupational Health and Safety Act, 85 of 1993 (OHSA) (as amended) and the responsibilities of management in terms of the Act  Level 4  NQF Level 04 
    Elective  252210  Handle a range of customer complaints  Level 4  NQF Level 04 
    Elective  242996  Handle dangerous goods during warehousing and storage  Level 4  NQF Level 04 
    Elective  254596  Manage time keeping records  Level 4  NQF Level 04 
    Elective  242819  Motivate and Build a Team  Level 4  NQF Level 04  10 
    Elective  242811  Prioritise time and work for self and team  Level 4  NQF Level 04 


    LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: 
    When qualifications are replaced, some (but not all) of their learning programmes are moved to the replacement qualifications. If a learning programme appears to be missing from here, please check the replaced qualification.
     
    NONE 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 2013/077851/07 South Africa (Pty) Ltd 
    2. Amandla Obunye Training Academy (Pty) Ltd 
    3. Award Media (Pty) Ltd T/A Award Training (PORT ELIZABETH) (TP) 
    4. Bibi Cash & Carry(Pty)Ltd 
    5. Boland College Head Office 
    6. Braune Training (Pty) Ltd 
    7. BTC TRAINING AFRICA PTY LTD 
    8. C C S SKills Development 
    9. CENTRAL BUSINESS ACADEMY (PTY) LTD 
    10. Contra-Lit Pty Ltd 
    11. Creative Thinking Trading 524 
    12. Edcon Ltd 
    13. Edutel Wholesale & Retail Academy 
    14. Esayidi FET College - Central Office 
    15. Gain-learning Today Leading Tomorrow cc 
    16. Gemini Training And Development Pty Ltd 
    17. Guest Resource Services (Pty) Ltd 
    18. HPS ACADEMY (PTY) LTD 
    19. Intercept Consulting and Training Solutions 
    20. KG BUSINESS DEVELOPMENT 
    21. KNOWLEDGE QUEST PTY LTD 
    22. Lightbrary Development Solutions Pty Ltd 
    23. Mahlasedi Training Matters 
    24. Marrian Ridge Computer Centre (Pty) Ltd 
    25. Masstores (Pty) Ltd 
    26. Michris Consulting And Global Skills 
    27. Mnambithi FET College - Central Office 
    28. MSC Education Holdings (Pty) Ltd 
    29. Mthashana FET College - Nongoma Campus 
    30. New Clicks South Africa (Pty) Ltd 
    31. Northlink College - Protea Campus 
    32. Open Learning Group (Pty) Ltd 
    33. Owl Business Training (Pty) Ltd 
    34. P&L Hardware(Pty)Ltd 
    35. Passionate About People 
    36. Phaahlana-Mahlako Technology Academy03 (Pty) Ltd 
    37. Poimen Training and Motivation 
    38. Primeserv Corporate Solutions (Pty) Ltd 
    39. PRIMESERV CORPORATE SOLUTIONS (PTY) LTD T/A PRIMESERV HR SOLUTIONS 
    40. Production Management Institute of Southern Africa (PMI) 
    41. Retail School of Excellence 
    42. Rutisa Training and Recruitment cc 
    43. SECTOR EDUCATION AND SKILLS TAINING ORGANISATION(SESTO) 
    44. Shoprite Checkers 
    45. SIYANQOBA SEMINARS 
    46. Siyanqoba Seminars (PRETORIA) (Non Merseta TP) 
    47. Siyanqoba Seminars Pty. Ltd 
    48. Southern Ambition 653 CC 
    49. Spar Group Ltd 
    50. SSD Consultants 
    51. Thahameso Training and Development Services 
    52. The Ed Agency Pty Ltd 
    53. The Learning Organisation 
    54. THEKWINI FURTHER EDUCATION AND TRAINING INSTITUTION 
    55. Thuto- Lore Academy 
    56. Tjantjello Training Solutions (PTY) Ltd 
    57. UBUHLE HR & Management Consultants 
    58. West Coast Public FET College - Central Office 
    59. WORKWISE CORPORATE TRAINING SOLUTIONS 
    60. Zamabonga Trading Enterprise CC 
    61. Zascorite Pty Ltd 



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