SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Monitor and control the maintenance of office equipment 
SAQA US ID UNIT STANDARD TITLE
13931  Monitor and control the maintenance of office equipment 
ORIGINATOR
SGB Administration 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Office Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Learners will be learning towards obtaining a national qualification at level 3 or are working in an administrative and SMME (Small, Medium and Micro Business) environment, where the acquisition of competence against this standard will add value to the learner`s fob, or chances of finding employment.

Learners will be well positioned to extend their learning and practice into other areas in the business environment, or to strive towards professional standards and improved performance.

The qualifying learner is capable of:
  • Demonstrating and understanding of office equipment maintenance procedures and processes
  • Conducting routine maintenance on designated office equipment 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners will have demonstrated competence in communication at NQF level 2 or equivalent. 

    UNIT STANDARD RANGE 
  • Office equipment for maintenance will include computer printers, photocopiers, fax machines, personal computers, laptop computers, palmtop computers, scanners, binding machines, overhead projectors, data projectors and any other related equipment.
  • Routine maintenance will include dusting, cleaning, toner refill/replacement, toner waste disposal, cartridge replacement and clearing paper jams.
  • Maintenance materials will include cleaning tools, cleaning materials, brushes, cloths, toner cartridges, ink cartridges, oil and blower. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Demonstrate an understanding of office equipment maintenance procedures and processes 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The importance of conducting routine maintenance on office equipment is explained. 

    ASSESSMENT CRITERION 2 
    2. Office equipment for maintenance is identified and listed. 

    ASSESSMENT CRITERION 3 
    3. Procedures for maintenance of office equipment are explained. 

    ASSESSMENT CRITERION 4 
    4. Appropriate personnel are notified of impending maintenance. 

    SPECIFIC OUTCOME 2 
    Monitor and liaise with maintenance providers 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Maintenance providers are identified, listed and contact details are obtained. 

    ASSESSMENT CRITERION 2 
    2. Suggestions and recommendations for suitable maintenance providers are submitted. 

    ASSESSMENT CRITERION 3 
    3. Maintenance agreements are studied and filed. 

    ASSESSMENT CRITERION 4 
    4. Maintenance providers are contacted to repair or maintain equipment where relevant. 

    ASSESSMENT CRITERION 5 
    5. Any problems with maintenance providers are identified and reported. 

    SPECIFIC OUTCOME 3 
    Conduct routine maintenance on designated office equipment 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Type of routine maintenance is identified and explained. 

    ASSESSMENT CRITERION 2 
    2. Safety measures for routine maintenance are described. 

    ASSESSMENT CRITERION 3 
    3. Location of maintenance equipment and accessories are identified and procedure for retrieval is explained. 

    ASSESSMENT CRITERION 4 
    4. Routine maintenance is conducted according to manufacturers' instructions. 

    ASSESSMENT CRITERION 5 
    5. Office equipment is checked to ensure it is in working order before use. 

    ASSESSMENT CRITERION 6 
    6. Maintenance materials are disposed of in accordance with organisational requirements. 

    ASSESSMENT CRITERION 7 
    7. Routine maintenance is conducted within agreed time frames. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Accreditation and Moderation:

    The Services Educational Training Quality Assurance Body (ETQA) will accredit providers offering learning towards these standards and register assessors. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Company maintenance procedures
  • Specific details of providers of maintenance
  • Maintenance agreements
  • Routine maintenance procedures and processes 


  • Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems pertaining to the maintenance of office equipment. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others to ensure that the production area is maintained. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information relating to maintenance procedures and providers. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively with personnel and providers to ensure the effectiveness of the equipment in workplace. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  67465   National Certificate: Business Administration Services  Level 3  NQF Level 03  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Core  60650   Professional Qualification: Business Administration  Level 3  NQF Level 03  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Core  49120   Further Education and Training Certificate: Film, Television and Video Production Operations  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered" 
    2007-12-02  Was MICTS until Last Date for Achievement 
    Core  50520   Further Education and Training Certificate: Library Practice  Level 4  NQF Level 04  Reregistered  2023-06-30  ETDP SETA 
    Elective  61591   National Certificate: Information Technology: End User Computing  Level 3  NQF Level 03  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  63409   National Certificate: Wholesale and Retail Operations  Level 3  NQF Level 03  Reregistered  2023-06-30  W&RSETA 
    Elective  48764   National Certificate: Wholesale and Retail Sales Practice  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2008-10-22  Was W&RSETA until Last Date for Achievement 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Abetech 
    2. Abongile Computer Co-operative Limited 
    3. Academy of Training and Development 
    4. AccTech Systems (PTY)LTD 
    5. Acol Computer Training PTY LTD 
    6. Addskills Computer Training 
    7. Afedile M Learning Centre (Pty) Ltd 
    8. Affirmations Training 
    9. All Connections cc 
    10. Amitek Business College 
    11. Anderson College (Pty) Ltd 
    12. Angie Technologies 
    13. Ankalite (Pty) Limited 
    14. Arise Business Centre 
    15. Artshub Institute (Pty) Ltd 
    16. ATTI IT SOLUTIONS BLOEMFONTEIN 
    17. ATTI Nelspruit Pty Ltd 
    18. AUM IT Solutions 
    19. Awona Technologies cc 
    20. Bantsho Marketing & Management Strategies 
    21. Believers Care Society 
    22. Best Information Solutions 
    23. Beth Horner & Associates 
    24. Bokamoso Competence (Pty) Ltd 
    25. BOLAND COLLEGE 
    26. Bonalesedi Computer Training 
    27. Boston Technology Campus (Pty) Ltd 
    28. Broadband College of Technology 
    29. Bytes People Solutions A Division of Altron TMT (Pty) Ltd 
    30. Cape Town Society for the Blind 
    31. Careers IT (Pty) Ltd 
    32. Centretech Broadcasting 
    33. Clean Heat Academy 
    34. Columbus Consulting Pty Ltd 
    35. Come Again Printing Services cc 
    36. Commerce and Computer College of South Africa 
    37. CompEd IT Training 
    38. Competence computer and business management 
    39. Computer Technology Dev Institute 
    40. Critical Skills Training (Pty) Ltd 
    41. CYBER MINDS (PTY) LIMITED 
    42. Daily Training Cc 
    43. Damelin 
    44. Damelin Correspondence College (Pty) Ltd 
    45. Delcom Training Institute 
    46. Delight Computer Training 
    47. DIGMAC PTY LTD 
    48. Ditlotlo Trading Enterprise Cc 
    49. DVG Property (Pty)Ltd 
    50. Eagle High IT Training 
    51. Eastern Cape Academy of Technology 
    52. Edutel Wholesale & Retail Academy 
    53. Egsibit Training and Development 
    54. Ekasi IT Solutions CC 
    55. Ekukhanyeni Community Development Centre 
    56. Ekurhuleni Computer College 
    57. Elchees Software Solutions 
    58. Enviroparks Riverlea 
    59. Fachs Business Consulting and Training 
    60. Fakazani Management Services 
    61. Falcon Business Institute (Pty) Ltd 
    62. False Bay College 
    63. Far North Youth Development Initiative 
    64. Far-Ahead Computer Training Centre Cc 
    65. Forek Institute of Technology (Pty) Ltd 
    66. Fort Hare Solutions (PTY) LTD 
    67. Fosuitektel Computer Training Institute 
    68. FURNITURE BEDDING UPHOLSTERY INDUSTRY BARGAINING COUNCIL 
    69. Futurekids SA (Fochville) 
    70. Gabasega Consulting and Training Centre 
    71. Gauteng Central College PTY LTD 
    72. Gegana Computer Academy and Business Solutions cc 
    73. Giga Skills Training 
    74. Gijima Holdings (Pty) Ltd 
    75. Global Softech Skills Academy 
    76. Go Computer Cash and Carry 
    77. Golden Step Campus (Pty) Ltd. 
    78. Hazyview Computer College 
    79. Hectic Productions cc 
    80. Hlanganani ICT (Pty) Ltd 
    81. I.C.E Computer College 
    82. iLearn Corporate Services PTY LTD 
    83. Imvana Training College 
    84. In Excess Trading 22 T/A ATTI Polokwane 
    85. Indonsa Consulting and Training cc 
    86. Information Technology Resource Centre 
    87. Intec College 
    88. ISAMON VOCATIONAL COLLEGE OF EXCELLENCE 
    89. iSolve Business Solutions (Pty) Ltd 
    90. IT Certification Academy 
    91. IT Schools Innovation (Pty) Ltd 
    92. IT-HI-Q Training (PTY) Ltd 
    93. Johannesburg Institute of Engineering & Technology 
    94. John Taolo Gaetsewe Developmental Trust 
    95. Jonda Learning Academy 
    96. K & T Computer College 
    97. Kaelo Computer Training cc 
    98. Keybase Training Solutions Cc 
    99. Kezla Investments 
    100. Kgopotso Computer Training 
    101. Khuphulanani Training Institute (Pty) Ltd 
    102. Kingsway College of Computing and Business Studies Pty (Ltd) 
    103. Kondi Computer Training 
    104. Kumani Computer College 
    105. Kundi Computer Training Centre 
    106. Kwahlwa Kwasa Multimedia Centre 
    107. LA Gomme Training Centre 
    108. Leading Edge Business Solutions (Pty) Ltd 
    109. Leanco Business Services & Training Centre CC 
    110. Lephalale Core Skills Academy (Pty) Ltd 
    111. Lesedi Consulting 
    112. Leseding Computer Systems (Pty) Ltd 
    113. LGIT Smart Solutions 
    114. Limco Consulting and management (Pty) Ltd 
    115. Limptech Computer Training Centre 
    116. LMoss Trading cc 
    117. Loxtion Server CC 
    118. Lwazi Lwethu Training Centre and Trading Enterprise 
    119. M-cot Corporate Training 
    120. Madzahisi College 
    121. Magnifica (Pty) Ltd 
    122. Magnitude College of education 
    123. Makau Tours and Skills Development 
    124. Makhophila Business Enterprise 
    125. Masana Brainstorm Conferencing cc 
    126. Mkoneni Consulting (Pty) Ltd 
    127. Modise Computer College 
    128. Mokk Consultants Cc 
    129. Mosadikago Trading Cc 
    130. Mourema Computer Training Centre 
    131. Mpande Technologies cc 
    132. Mpisholo Training Solutions 
    133. Mpondo Zengwenya Trading Cc 
    134. MSC Education Holdings Pty Ltd 
    135. Mthonyama Technologies cc 
    136. National Computer College Carletonville 
    137. NCM Computer and Business Academy 
    138. Ndabezitha Life Skills Training Institute 
    139. Nebsol IT Solutions 
    140. Nela Kahle 80 cc 
    141. NEMISA 
    142. NET2G Technologies (Pty) Ltd t/a IT SCHOOL 
    143. NetCampus (Pty) Ltd. 
    144. New Era Computer Training Centre (Hidobyte CC) 
    145. Ngubeni Corporation 
    146. Nkinane Training Institute and Consulting (Pty) Ltd 
    147. NW Avuxeni Computer academy 
    148. Nyankwavi Inverstment 
    149. Ocule IT cc 
    150. On the Ball College Pty ltd 
    151. Overcomers Training College (Pty) Ltd 
    152. Parkton College of Catering & Tourism Studies 
    153. Phokophela Investment Holdings (Pty) Ltd 
    154. Pillays Computer and Careers 
    155. Prompt It Solutions 
    156. Protech Business and Computer College Pty Ltd. 
    157. Qhakaza Management Services 
    158. Quantum Career Development (PTY) LTD 
    159. Rainbow Nation Skills Development (Pty) Ltd. 
    160. Rand Training College 
    161. Regent-Comp 
    162. Riakona Computer Training Centre 
    163. Rivoni Training N Communications 
    164. Ron and Becky Trading 
    165. Rorisang Computer (Pty) Ltd 
    166. SEBATA Institute of Consulting and Development 
    167. Sed General Trading Enterprise 
    168. SEDIBENG 
    169. Setlagole Telecentre 
    170. Silulo Ulutho Technologies 
    171. Siyabonga Multi - Purpose Centre 
    172. Siyafunda Community Technology Centre 
    173. Software Support And Training 
    174. South Africa Advanced Skills Institute (Pty) Ltd 
    175. South African Film Institute 
    176. Southern Africa Youth Project NPC 
    177. Sovereign Skills Development Institute (Pty) 
    178. Sozim Trading and Consultancy 
    179. Speccon (Pty) Ltd 
    180. Springfield Training (Pty) Ltd 
    181. Star Light Consulting 
    182. Taballos Business Services 
    183. Targagenix Training Center (Pty) Ltd 
    184. Technology Corporate Management (Pty) Ltd 
    185. Terry Computer Services cc 
    186. Tfutfukani Technology Training Centre 
    187. Thalita Koume Directions (Pty) Ltd 
    188. The Ed Agency Pty Ltd 
    189. The Graduate Institute of South Africa 
    190. The Orbital ICT Centre Cc 
    191. The Ulwazi Computer Training Center 
    192. Tira Telecoms 
    193. Titan Trade Technologies (Pty) Ltd 
    194. Torque Technical Computer Training (Pty) Ltd 
    195. Tshedza Training Technologies (Pty) Ltd 
    196. Tshiredo Training Academy Cc 
    197. Turfloop Training Services Cc 
    198. Turnstone Trading 183 (Pty) Ltd 
    199. UBUHLE TECHNOLOGY & MULTIPURPOSE PRIMARY CO-OPERATIVE LIMITED 
    200. Umbrella Training and Development 
    201. Universal Knowledge Software 
    202. Victory Ticket 580 cc 
    203. Virtual Afrika Business Solutions cc 
    204. Vukani Solutions 
    205. Vuthlari Marketing Consulting (PTY)LTD 
    206. Waterberg TVET College 
    207. Whispers ETD Consulting 
    208. Whitestone College 
    209. Work Skills Resources 
    210. Xtensive ICT Academy (Pty) Ltd 
    211. Xylo Trading 12 (Pty) Ltd 
    212. Y2K COLLEGE 
    213. Youmessi Trading cc 
    214. Young Angels Centre for Technology 
    215. Zinjiva Trading 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.