SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Monitor and control the maintenance of office equipment 
SAQA US ID UNIT STANDARD TITLE
13931  Monitor and control the maintenance of office equipment 
ORIGINATOR
SGB Administration 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Office Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 3  NQF Level 03  4 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Learners will be learning towards obtaining a national qualification at level 3 or are working in an administrative and SMME (Small, Medium and Micro Business) environment, where the acquisition of competence against this standard will add value to the learner`s fob, or chances of finding employment.

Learners will be well positioned to extend their learning and practice into other areas in the business environment, or to strive towards professional standards and improved performance.

The qualifying learner is capable of:
  • Demonstrating and understanding of office equipment maintenance procedures and processes
  • Conducting routine maintenance on designated office equipment 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners will have demonstrated competence in communication at NQF level 2 or equivalent. 

    UNIT STANDARD RANGE 
  • Office equipment for maintenance will include computer printers, photocopiers, fax machines, personal computers, laptop computers, palmtop computers, scanners, binding machines, overhead projectors, data projectors and any other related equipment.
  • Routine maintenance will include dusting, cleaning, toner refill/replacement, toner waste disposal, cartridge replacement and clearing paper jams.
  • Maintenance materials will include cleaning tools, cleaning materials, brushes, cloths, toner cartridges, ink cartridges, oil and blower. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Demonstrate an understanding of office equipment maintenance procedures and processes 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The importance of conducting routine maintenance on office equipment is explained. 

    ASSESSMENT CRITERION 2 
    2. Office equipment for maintenance is identified and listed. 

    ASSESSMENT CRITERION 3 
    3. Procedures for maintenance of office equipment are explained. 

    ASSESSMENT CRITERION 4 
    4. Appropriate personnel are notified of impending maintenance. 

    SPECIFIC OUTCOME 2 
    Monitor and liaise with maintenance providers 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Maintenance providers are identified, listed and contact details are obtained. 

    ASSESSMENT CRITERION 2 
    2. Suggestions and recommendations for suitable maintenance providers are submitted. 

    ASSESSMENT CRITERION 3 
    3. Maintenance agreements are studied and filed. 

    ASSESSMENT CRITERION 4 
    4. Maintenance providers are contacted to repair or maintain equipment where relevant. 

    ASSESSMENT CRITERION 5 
    5. Any problems with maintenance providers are identified and reported. 

    SPECIFIC OUTCOME 3 
    Conduct routine maintenance on designated office equipment 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Type of routine maintenance is identified and explained. 

    ASSESSMENT CRITERION 2 
    2. Safety measures for routine maintenance are described. 

    ASSESSMENT CRITERION 3 
    3. Location of maintenance equipment and accessories are identified and procedure for retrieval is explained. 

    ASSESSMENT CRITERION 4 
    4. Routine maintenance is conducted according to manufacturers' instructions. 

    ASSESSMENT CRITERION 5 
    5. Office equipment is checked to ensure it is in working order before use. 

    ASSESSMENT CRITERION 6 
    6. Maintenance materials are disposed of in accordance with organisational requirements. 

    ASSESSMENT CRITERION 7 
    7. Routine maintenance is conducted within agreed time frames. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Accreditation and Moderation:

    The Services Educational Training Quality Assurance Body (ETQA) will accredit providers offering learning towards these standards and register assessors. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Company maintenance procedures
  • Specific details of providers of maintenance
  • Maintenance agreements
  • Routine maintenance procedures and processes 
    		•


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems pertaining to the maintenance of office equipment. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others to ensure that the production area is maintained. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information relating to maintenance procedures and providers. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively with personnel and providers to ensure the effectiveness of the equipment in workplace. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  67465   National Certificate: Business Administration Services  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-07-30  As per Learning Programmes recorded against this Qual 
    Core  60650   Professional Qualification: Business Administration  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Core  49120   Further Education and Training Certificate: Film, Television and Video Production Operations  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered"     		 2007-12-02  Was MICTS until Last Date for Achievement 
    Core  50520   Further Education and Training Certificate: Library Practice  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  ETDP SETA 
    Elective  61591   National Certificate: Information Technology: End User Computing  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  63409   National Certificate: Wholesale and Retail Operations  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  W&RSETA 
    Elective  48764   National Certificate: Wholesale and Retail Sales Practice  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2008-10-22  Was W&RSETA until Last Date for Achievement 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Academy at Vaal Triangle (AVT 
    2. Academy Training Group 
    3. Acorser Corporate & Business Consulting t/a Acorser Academy 
    4. Action for Blind and Disabled 
    5. Action4 
    6. Affirmations Training 
    7. Africa Learn (Pty) Ltd 
    8. Afrika Tikkun NCC 
    9. All Nation Group Five Trading and Projects 
    10. Amadi Institute of Management And Technology (Pty) Ltd 
    11. Amilak Training Center 
    12. Angie Technologies 
    13. Answer The Call Skills and Entrepreneurship 
    14. ASMO INSTITUTE OF BUSINESS AN 
    15. Aspirations Communication Training CC 
    16. Assured Vocational Skill Institute 
    17. ATTI (Advanced Technonogy Training Institute) 
    18. ATTI IT SOLUTIONS (Bloemfontei 
    19. ATTI Nelspruit Pty Ltd 
    20. Atvance Institute (Pty) Ltd 
    21. Balefile Trading and Services 
    22. Basadipele Skills Development and Training 
    23. baseni 
    24. BEE Clinic Pty Ltd 
    25. Bells Technical College 
    26. Birnam Business College (Pty) 
    27. Bokamoso Skills and Economic Development Centre 
    28. Brainwave Projects 1430 cc 
    29. BTC Campus (Pty) Ltd 
    30. Business Optimization Training Institute (Pty) Ltd 
    31. Cape Innovation Technology Initiative 
    32. Careers IT 
    33. CENTRE FOR EXCELLENCE & PROFESSIONAL TRAINING 
    34. CHILI PEPPER INFORMATION TECHNOLOGY SOLUTIONS 
    35. Claas Illustration 
    36. Clean Heat Academy 
    37. College Africa Group (Pty) Ltd 
    38. Columbus Consulting Pty Ltd 
    39. Common Vision Young Specialist Trading cc 
    40. CompEd IT Training 
    41. COMPUSTEPS COLLEGE (PTY) LTD 
    42. CSL Accountants 
    43. CYBAX SYSTEMS 
    44. CYBER-CITY IT SOLUTIONS 
    45. DC Academy (PTY)LTD 
    46. Decade Pulse (Pty) Ltd 
    47. Dee's Training (Pty) Ltd 
    48. Delight Computer Training 
    49. Eagle Computer Training 
    50. Eagle High IT Training 
    51. EAST LONDON MANAGEMENT INSTITUTE 
    52. Eastern Cape Academy of Technology 
    53. ED-U Options Academy 
    54. Edutel Wholesale & Retail Academy 
    55. Ekasi IT Solutions Centre 
    56. Ekurhuleni Artisans and Skills Training Centre Pty Ltd 
    57. Elangeni Training Institute 
    58. Elchees Software Solutions 
    59. Emalahleni Institute of Techno 
    60. Enter on Stilts 
    61. Epitome Villa (Pty)Ltd 
    62. Eshybrand Pty Ltd 
    63. EYETHU NATIONAL COMPUTER COLLEGE PTY LTD 
    64. Finweb Business Consultancy 
    65. Foster-Melliar (Pty) Ltd 
    66. Fourways Private College 
    67. Futurekids SA (Fochville) 
    68. Gender Education & Development Institute (GEDI 
    69. Genii Institute PTY LTD 
    70. Gert Sibande FET College 
    71. Gigimo Tourism Academy 
    72. Global Institute for Capacity 
    73. Greater Tzaneen Community Foundation 
    74. Growth Management Consulting cc 
    75. Gurandbuilt Management Development 
    76. HAVOHEJ CONSULTANCY 
    77. Hazyview Computer College 
    78. Hectic Productions cc 
    79. HILLCROSS BUSINESS SCHOOL (PTY 
    80. Hlanganani ICT (Pty) Ltd 
    81. Home of Compassion/Grace Ministries 
    82. HUAWEI Technologies Africa (PTY) LTD 
    83. iCollege College 
    84. Ikusasa Technology Solutions 
    85. Ikusasalethu Youth Development Project NPC 
    86. iLearn Corporate Services PTY LTD 
    87. Imbizo Training and Development Consultants Cc 
    88. Information Technology Resource Centre 
    89. Inqubeko Institute (Pty) Ltd 
    90. Institute of Training and Education for Capacity Building 
    91. IT Academy 
    92. IT-HI-Q Training (PTY) Ltd 
    93. Iyam Training Services 
    94. Jeppe College of Commerce and 
    95. K Boneng Consulting Services P 
    96. K Centre Business Enterprise (PTY) LTD 
    97. Keep The Dream 285 
    98. Keybase Training Solutions Cc 
    99. King Sabata Dalindyebo TVET College 
    100. KN Training Specialist 
    101. KT Mobile Services 
    102. Kundani Trading 
    103. L and P Computer Academy Pty Ltd 
    104. Learnfast Training Solutions ( 
    105. Leseding Computer Systems 
    106. LETAGO DEVELOPMENT CONSULTING 
    107. LIMPOPO COMPUTER COLLEGE BK 
    108. LINDAMAHLE MANAGEMENT SYSTEMS (PTY) LTD 
    109. Loomee Group 
    110. LYFE COMPUTER TECHNOLOGIES (PTY) LTD 
    111. Makhophila Training 
    112. Malope It Solutions (Pty) Ltd 
    113. Masakhane Training and Consult 
    114. Mash Computer Training 
    115. MBOWA COLLEGE PTY LTD 
    116. Metanoia Ratings PTY LTD 
    117. MMELA VILLAGE TECHNOLOGIES (PT 
    118. MND Training and Projects 
    119. Mogapi Education Group (Pty) Ltd 
    120. Moripe Business Training and C 
    121. MORTERBOARD TRAINING SOLUTIONS 
    122. Motlhamme Executive Management 
    123. Moving Ahead Development Agenc 
    124. MP Avuxeni Computer Academy 
    125. Mpande Technologies cc 
    126. Mthonyama Technologies cc 
    127. Mufuka Business and Technical 
    128. Musengavhadzimu Media 
    129. Nape Angwato Trading 
    130. Natfin Holdings Pty Ltd 
    131. NBC Technologies 
    132. NCC - Vereeniging 
    133. NCM Computer and Business Academy 
    134. Ndulita Solutions 
    135. New Era Computer Training Centre (Hidobyte CC) 
    136. New Link Computer Skills 
    137. Nolwazi Stem Education for The 
    138. Ntamunde Investment 
    139. Ntandokazi Holdings Pty Ltd 
    140. NTI College 
    141. NW Avuxeni Computer Academy 
    142. Nyankwavi Inverstment 
    143. Nyathela Business College 
    144. Nyelati Trading Enterprise 
    145. Olrich Home of Technology 
    146. On the Ball College Pty ltd 
    147. OPELONG BUSINESS INSTITUTE (PT 
    148. Paramixed Pty Ltd 
    149. Parkton College of Catering & Tourism Studies 
    150. Peo Entle HIV Wellness Management and Youth Skills Development NPO 
    151. Pioneer Business Consulting 
    152. Polokwane Technology Institute (Pty) Ltd 
    153. Pretoria Technical College 
    154. Priha Projects Pty Ltd 
    155. Progressive School of Business 
    156. Prophesy Training College (Pty) Ltd 
    157. PRX SCHOOL TEST 
    158. QUARPHIX (PTY) LTD 
    159. Ramotec Business College 
    160. Rand Training College 
    161. Redefine Human Capital (PTY) L 
    162. Retshetse Training Project 
    163. Richfield Graduate Institute of Technology Pty Ltd 
    164. Rostec Technical FET College (Pty) Ltd 
    165. Sabile Human Resources Consult 
    166. SANDM IT TRAINING (PTY) LTD 
    167. Sebenzisanane Human Capital 
    168. SED Computer Academy 
    169. Sesk Facilitation Development (PTY) LTD 
    170. Silulo Ulutho Technologies 
    171. Sisekelo Sustainability Institute 
    172. Sivile Housing Association RSA 
    173. SIYAFUNDA COMMUNITY TECHNOLOGY CENTRE NPC 
    174. Skills Unlimited 
    175. SOUTH AFRICAN CORPORATE TRAINING ASSOCIATION (PTY) LTD 
    176. South West Gauteng Tvet College 
    177. Sozim Trading and Consultancy 
    178. Spears Business and Life Couch Consulting (Pty) Ltd 
    179. SPLS Consultants (Pty) Ltd 
    180. SUCCESS BUILDERS INTERNATIONAL CC 
    181. Success Christian Training Cen 
    182. Succinct Investments (Pty) Ltd 
    183. SUPREME ICT CONSULTANTS 
    184. Synergistic Covenant Network NPO 
    185. Taal-Net Training Institute 
    186. Tech-Com Solutions cc 
    187. Techtisa (pty) Ltd 
    188. Tembe Service Providers 
    189. Terrawood 
    190. Terry Computer Services cc 
    191. Thalita Koume Directions (Pty) Ltd 
    192. The Finishing College (Pty) Lt 
    193. THE SKILLS DEVELOPMENT CORPORA 
    194. Think Tank T2 (Pty) Ltd 
    195. Tinotel Communications 
    196. Titan Trade Technologies 
    197. Tlou Foundation College 
    198. TORQUE TECHNICAL COMPUTER TRAINING PTY LTD 
    199. Tshwane College of Commerce an 
    200. Tsima Consulting Development S 
    201. TSP COLLEGE 
    202. TURFLOOP TRAINING SERVICES CC 
    203. Ubuhlanti Sances Trading (Pty) Ltd 
    204. Ukwazi Academy and Corporate S 
    205. Umbrella Training and Development 
    206. Umbusi Consulting Services 
    207. Universal Knowledge Software 
    208. UTHINGO BRITE SERVICES 
    209. Varsity Institute of Science & Technology (Pty)Ltd 
    210. Visionary Skill Academy 
    211. Vukani Solutions 
    212. VUTHLARI MARKETING CONSULTING 
    213. Waterberg TVET College 
    214. Wellinkwise Pty Ltd 
    215. Whitestone College 
    216. WORK SKILLS RESOURCES CC 
    217. Working Solution International 
    218. Xylo Trading 12 (Pty) Ltd 
    219. Yellow Media Learning Institute (Pty) Ltd 
    220. YITRO INNOVATIONS 
    221. Yonet Training Academy 
    222. Youth Media Movement 
    223. ZA WIT (PTY) LTD 
    224. Zealot Business College 
    225. Zikode Development Trust 
    226. ZIPHELELE RURAL DEVELOPMENT AC 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.