SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED QUALIFICATION: 

National Certificate: General Travel 
SAQA QUAL ID QUALIFICATION TITLE
61597  National Certificate: General Travel 
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY NQF SUB-FRAMEWORK
The individual Primary or Delegated Quality Assurance Functionary for each Learning Programme recorded against this qualification is shown in the table at the end of this report.  OQSF - Occupational Qualifications Sub-framework 
QUALIFICATION TYPE FIELD SUBFIELD
National Certificate  Field 11 - Services  Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND MINIMUM CREDITS PRE-2009 NQF LEVEL NQF LEVEL QUAL CLASS
Undefined  147  Level 5  NQF Level 05  Regular-Unit Stds Based 
REGISTRATION STATUS SAQA DECISION NUMBER REGISTRATION START DATE REGISTRATION END DATE
Reregistered  SAQA 06120/18  2018-07-01  2023-06-30 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This qualification does not replace any other qualification and is not replaced by any other qualification. 

PURPOSE AND RATIONALE OF THE QUALIFICATION 
This qualification has been developed for those at a junior level in the travel industry. There is currently an oversupply of learners into the industry, that do not meet industries` requirements. Such a qualification will assist with the regulation of people entering the industry, ensuring a more competent workforce. The qualification will also provide the basis for further development of the learner into specialist and management areas within the travel industry, as well as articulation with Hospitality and other Tourism industries. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
It is assumed that a FET certificate or equivalent has been obtained by the candidate at level 4. (The existing matric certificate meets these requirements). 

RECOGNISE PREVIOUS LEARNING? 

QUALIFICATION RULES 
The Qualification consists of a Fundamental, a Core and an Elective Component.

To be awarded the Qualification learners are required to obtain a minimum of 147 credits as detailed below.

Fundamental Component:

The Fundamental Component consists of Unit Standards to the value of 42 credits all of which are compulsory.

Core Component:

The Core Component consists of Unit Standards to the value of 102 credits all of which are compulsory.

Elective Component:

The Elective Component consists of individual unit standards from which the learner must choose unit standards totalling a minimum of 3 credits. 

EXIT LEVEL OUTCOMES 
On completion of this qualification, the learner will be able to:
  • Analyse a business and determine the way it functions.
  • Communicate in a business environment
  • Function in a Business Environment
  • Operate a computer
  • Deal with Customers
  • Display cultural awareness in dealing with customers and colleagues
  • Communicate verbally
  • Maintain health, hygiene and professional appearance
  • Analyse the Tourism industry and the links between the various sectors.
  • Analyse airport and customs systems
  • Describe the world from a travel perspective
  • Book and issue documentation for land travel and accommodation
  • Book and issue documentation for point-to-point air travel
  • Advise customers on visas and passports and apply for visas
  • Access information on travel products and services
  • Demonstrate basic Forex transactions and Forex conversions
  • Operate a central reservation or global distribution system
  • Demonstrate knowledge of South Africa as a travel destination
  • Sell products/services
  • Process payments
  • Process incoming and outgoing telephone calls 

  • ASSOCIATED ASSESSMENT CRITERIA 
    Integrated Assessment:

    The following unit standards are of an integrative nature:
  • TS04 - "Book and issue documentation for land travel"
  • TS05 - "Book and issue documentation for point-to-point air travel"
  • TS09 - "Operate a central reservation or global distribution system" 

  • ARTICULATION OPTIONS 
    This qualification will able to articulate with other qualifications in the sub-field once the other qualifications have been registered. 

    MODERATION OPTIONS 
    Moderation shall be at the discretion of the relevant ETQA, so long as it complies with SAQA requirements. 

    CRITERIA FOR THE REGISTRATION OF ASSESSORS 
    Assessors shall have the technical competence to achieve the qualification themselves and shall have achieved an assessor qualification as required by the relevant ETQA. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2012; 2015. 

    UNIT STANDARDS: 
      ID UNIT STANDARD TITLE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
    Core  7790  Process incoming and outgoing telephone calls  Level 3  NQF Level 03 
    Core  7936  Analyse Airport and Customs Systems  Level 4  NQF Level 04 
    Core  7942  Demonstrate basic forex transactions and forex conversions  Level 4  NQF Level 04 
    Core  7937  Describe the world from a travel perspective  Level 4  NQF Level 04  10 
    Core  7941  Access Information on Travel Products and Services  Level 5  Level TBA: Pre-2009 was L5 
    Core  7940  Advise customers on travel entry document and assist with application  Level 5  Level TBA: Pre-2009 was L5 
    Core  7935  Analyse the tourism industry and the links between the various sectors  Level 5  Level TBA: Pre-2009 was L5 
    Core  7938  Book and issue Documentation for Land Travel and Accomodation  Level 5  Level TBA: Pre-2009 was L5  12 
    Core  7944  Demonstrate knowledge of South Africa as a travel destination  Level 5  Level TBA: Pre-2009 was L5  12 
    Core  7948  Operate central reservation or global distribution system  Level 5  Level TBA: Pre-2009 was L5  16 
    Core  7788  Process payments  Level 5  Level TBA: Pre-2009 was L5 
    Core  7787  Sell products or services  Level 5  Level TBA: Pre-2009 was L5 
    Core  7939  Book and issue Documentation for Point-to- Point Air Travel  Level 6  Level TBA: Pre-2009 was L6  10 
    Fundamental  7800  Maintain health, hygiene and a professional appearance  Level 1  NQF Level 01 
    Fundamental  7794  Communicate verbally  Level 3  NQF Level 03 
    Fundamental  7785  Function in a business environment  Level 3  NQF Level 03 
    Fundamental  7786  Operate a Computer  Level 3  NQF Level 03 
    Fundamental  7782  Analyse a business and determine the way it functions  Level 4  NQF Level 04 
    Fundamental  7784  Communicate in a business environment  Level 4  NQF Level 04 
    Fundamental  7791  Display cultural awareness in dealing with customers and colleagues  Level 4  NQF Level 04 
    Fundamental  14734  Deal with customers  Level 5  Level TBA: Pre-2009 was L5 
    Elective  7793  Describe layout, services and facilities of the organisation  Level 2  NQF Level 02 
    Elective  7663  Handle mail, messages and written communications  Level 2  NQF Level 02 
    Elective  7799  Maintain a safe working environment  Level 2  NQF Level 02 
    Elective  7700  Provide a collection and delivery service  Level 2  NQF Level 02 


    LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: 
     
    LP ID Learning Programme Title Originator Pre-2009
    NQF Level
    NQF Level Min Credits Learning Prog End Date Quality
    Assurance
    Functionary
    NQF Sub-Framework
    58621  Certificate: General Travel  Birnam Business College  Level 5  Level TBA: Pre-2009 was L5  231  2009-06-30  CHE  HEQSF 
    14119  National Certificate: General Travel  Generic Provider - Field 11  Level 5  Level TBA: Pre-2009 was L5  147     CATHSSETA  OQSF 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THESE LEARNING PROGRAMMES: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    LP ID Learning Programme Title Accredited Provider
    14119  National Certificate: General Travel  1. Bella FE Consulting
    2. CONCORDE TRAVEL (PTY) LTD
    3. FLIGHT CENTRE South Africa Pty (Ltd)
    4. Gauteng Travel Academy (PTY)Ltd
    5. Global Talent and Development Training Solutions (Pty) Ltd
    6. Global Training College South Africa Pty Ltd
    7. Msunduzi Pietermaritzburg Touriam Association
    8. Skills Training Academy Pty Ltd THE
    9. TOURVEST
    10. Travel Learning Centre Cc  



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.