SAQA

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SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED QUALIFICATION THAT HAS PASSED THE END DATE:

National Certificate: Motor Sales and Support Services

SAQA QUAL ID	QUALIFICATION TITLE
21003	National Certificate: Motor Sales and Support Services
ORIGINATOR
SGB Retail and Wholesale
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY			NQF SUB-FRAMEWORK
Was MERSETA until Last Date for Achievement			OQSF - Occupational Qualifications Sub-framework
QUALIFICATION TYPE	FIELD		SUBFIELD
National Certificate	Field 11 - Services		Wholesale and Retail
ABET BAND	MINIMUM CREDITS	PRE-2009 NQF LEVEL	NQF LEVEL	QUAL CLASS
Undefined	145	Level 4	NQF Level 04	Regular-Unit Stds Based
REGISTRATION STATUS		SAQA DECISION NUMBER	REGISTRATION START DATE	REGISTRATION END DATE
Passed the End Date - Status was "Reregistered"		SAQA 0160/05	2006-11-07	2008-11-26
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2010-11-26		2013-11-26

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This qualification is replaced by:

Qual ID	Qualification Title	Pre-2009 NQF Level	NQF Level	Min Credits	Replacement Status
64289	Further Education and Training Certificate: Automotive Sales and Support Services	Level 4	NQF Level 04	147	Complete

PURPOSE AND RATIONALE OF THE QUALIFICATION

This qualification will allow a learner in the retail automotive industry to obtain a nationally recognised qualification in and for the four functional areas, namely vehicle sales, parts sales, services sales and tyre sales. It will also contribute to the upliftment of the automotive industry and will set a standard for professionalism in the industry. The qualification will assist in changing perceptions of the lack of integrity and business ethics of the industry. The obtainment of a qualification in the four functional areas of the retail automotive industry will also attract and retain quality learners and employees. This qualification will also provide for recognition of prior learning to allow for the recognition of existing and common knowledge and skills that will not only allow a learner to gain credits towards this qualification, but also to move across the functional areas.

The generic core unit standards as well as the specialised context (functional) unit standards provide credits that allow access to both vertically and horizontally articulated qualifications. This qualification will enhance the status, productivity and employability of the learner within the automotive industry as well as contribute to the quality, production rate and growth of the four functional areas. This allows for access, progression, portability and mobility within and between the functional areas. Through the electives component of the qualification learners are able to demonstrate vocational skills through which they are able to engage in life skills activities, small business development, health and environmental issues. Through recognition of prior learning adult learners are encouraged to access basic education with an understanding that they already have knowledge and experience.

Learners, once qualified, are capable of increasing sales in the different functional areas in the automotive industry. This will allow the learner to provide a more effective service that will improve customer satisfaction. Learners will also be capable of representing products and services in the four functional areas effectively to assist customers to make an informed decision. Learners will be able to move to higher levels of functionality and learning in different functional areas.

This qualification will also allow for transformation within the retail automotive industry as learners will be a model for other employees/learners. This will as mentioned earlier, attract quality people and allows for the aspiration of people to be part of the industry. The recognition of prior learning policies from the SETA/ETQA will formalise informal and non-formal learning and learners will be able to obtain a national qualification. This will improve the level of participation of employees in the industry.

A person acquiring this qualification will have skills, knowledge and experience to:

Demonstrate familiarity with local knowledge and contexts in performing the tasks related to the four functional areas in the automotive industry

Demonstrate an understanding of and the ability to carry out simple operations using the fundamental systems, procedures in the four functional areas

Explore broader competencies required for entrepreneurial opportunities

Rationale of the qualification:

This qualification reflects the workplace-based needs of the retail automotive industry that relates to motor sales and support services that is expressed by employers and employees, both currently and for the future. This qualification provides the learner with accessibility to be employed within the functional areas, vehicle sales, parts sales, service sales and tyre sales as functional areas in the automotive industry and provides the flexibility to pursue different careers in the broader automotive industry and articulation within the vehicle sales, parts sales, service sales and tyre sales contexts.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

Fundamental component of learning at NQF 3 or equivalent in communication and language as well as mathematics.

Recognition of prior learning:

This qualification may be achieved in part or completely through the recognition of prior learning. The learner will be assessed against the individual unit standards as per the assessment criteria specified in these units of learning. An integrated assessment approach should be employed in the award of the qualification.

RECOGNISE PREVIOUS LEARNING?

EXIT LEVEL OUTCOMES

The outcomes are specified in terms of a combination of specific and critical cross-field outcomes as defined in the different unit standards. On achieving this qualification, a learner is able to:

Recall, interpret and apply knowledge and competence of the sales function within Motor Sales and Support Services that will enhance the image and professionalism of Motor Sales and Support Services;

Identify, interpret and demonstrate knowledge and competence in the areas of customer service within Motor Sales and Support Services that will assist the customer to make an informed decision;

Describe, interpret, relate and demonstrate familiarity with local knowledge and contexts in performing the tasks related to the four functional areas in Motor Sales and Support Services i.e. Part Sales, Vehicle Sales, Service Sales and Tyre Sales;

Apply and demonstrate knowledge and competence in presenting the unique product features, advantages and benefits related to the various functional areas and allow the customer to make an informed decision;

Communicate with peers, customers and members of supervisory/management levels by demonstrating the ability to summarise information and express opinions on given information in spoken and written form.

The qualification consists of unit standards that describes the knowledge and skills that will change the values of the learner and that describes competence in a specific unit standard. It allows the learner to specialise in on of the functional areas. There are unit standards that can be clustered together in a skills programme for forecourt attendants. This will allow mobility for the forecourt attendant to complete a full qualification and progress to one of the functional areas.

ASSOCIATED ASSESSMENT CRITERIA

Assessors should check that the learner must demonstrate an ability to consider a range of options and make decisions related to their context of work.

The functions related to sales are described, analysed, assessed and the appropriate actions are taken to ensure that the customer makes an informed decision.

Customers requirements, concerns and needs are analysed and appropriate strategies are designed to assist customers in the motor sales and support services industry.

Local knowledge and context in performing the tasks in the relevant functional area are explained, analysed and applied.

Customers are able to make an informed decision when buying products or services after explaining and presenting the features, advantages and benefits of the products and services.

Learners are able to communicate effectively with customers and members of the organisation.

Integrated Assessment:

The applied competence (practical, foundational and reflective competencies) of this qualification will be achieved if a learner is able to achieve all outcome statements of the qualification. The identification and solving of known problems, team work, organising self, using of data, implication of actions and reactions in the world as a set of related systems must be assessed during any combination of practical, foundational and reflexive competencies assessment methods and tools to determine the whole person development and integration of applied knowledge and skills.

Certain exit level outcomes are measurable and verifiable through assessment criteria assessed in one application. Applicable assessment tool(s) to establish the foundational, reflective and embedded knowledge to problem solving and application of the world as a set of related systems within the electrical installation and maintenance environment. Competence will be assessed when conducting formative and summative assessment.

Assessors and moderators

Assessors and moderators should develop and conduct their own integrated assessment by making use of a range of formative and summative assessment methods. Assessors should assess and give credit for the evidence of learning that has already been acquired through formal, informal and non-formal learning and work experience.

Unit standards associated with the qualification must be used to assess specific and critical cross-field outcomes. During integrated assessments the assessor should make use of formative and summative assessment methods and should assess combinations of practical, applied, foundational and reflective competencies.

INTERNATIONAL COMPARABILITY

The unit standards were benchmarked against unit standards and qualifications from New Zealand and the United Kingdom (Motor sales, parts sales and tyre sales), as well as against criteria from the motor industry in Japan with regard to service sales. The qualification was compared with qualifications from the motor industry-training organisation in the UK in terms of specific outcomes, assessment criteria and degree of difficulty.

ARTICULATION OPTIONS

This qualification provides the learner with the flexibility to pursue different careers in the automotive industry and articulation within retail and wholesale. The level of flexibility within the range of electives will allow the individual to pursue further learning within an entrepreneurship, supervision/management, quality assurance, health and safety and engineering sub-disciplines.

MODERATION OPTIONS

Anyone assessing a learner or moderating the assessment of a learner against this Qualification must be registered as an assessor with the relevant ETQA.

Any institution offering learning that will enable the achievement of this Qualification must be accredited as a provider with the relevant ETQA.

Assessment and moderation of assessment will be overseen by the relevant ETQA according to the ETQAs policies and guidelines for assessment and moderation; in terms of agreements reached around assessment and moderation between ETQAs (including professional bodies); and in terms of the moderation guideline detailed immediately below.

Moderation must include both internal and external moderation of assessments at exit points of the qualification, unless ETQA policies specify otherwise. Moderation should also encompass achievement of the competence described both in individual unit standards, exit level outcomes as well as the integrated competence described in the qualification.

Anyone wishing to be assessed against this Qualification may apply to be assessed by any assessment agency, assessor or provider institution that is accredited by the relevant ETQA.

CRITERIA FOR THE REGISTRATION OF ASSESSORS

Assessors need experience in the following areas:

Interpersonal skills

Subject matter and

Assessment.

The assessor needs to be competent in the planning and conducting of assessment of learning outcomes and in the design and development of assessments as described in the unit standard `Plan and conduct assessment of learning outcomes` NQF level 4. Subject matter experience must be well developed within the different functional areas of the automotive industry. The assessor must have completed:

a similar qualification at the level with a minimum of 6-12 months field experience after he/she has completed the qualification or;

The subject matter experience of the assessor can be established by recognition of prior learning.

Assessors need to be registered with the relevant Education and Training Quality Assurance Body.

NOTES

This qualification has been replaced by qualification 64289, which is "Further Education and Training Certificate: Automotive Sales and Support Services", Level 4, 146 credits.

UNIT STANDARDS:

	ID	UNIT STANDARD TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Core	9850	Communicate and liaise with internal departments and external sales support structures	Level 3	NQF Level 03	4
Core	9849	Maintain health, safety and security within the internal environment	Level 3	NQF Level 03	4
Core	9852	Merchandise and display products, services and related goods	Level 3	NQF Level 03	6
Core	9851	Prepare and execute vehicle delivery to the customer	Level 3	NQF Level 03	8
Core	9860	Receive and process stock in motor sales and support services	Level 3	NQF Level 03	8
Core	9848	Conduct sales in motor sales and support services	Level 4	NQF Level 04	16
Core	9856	Control, balance and channel workflow to complete required work	Level 4	NQF Level 04	3
Core	9847	Create and maintain a positive relationship with the customer within motor sales and support services	Level 4	NQF Level 04	14
Core	9846	Forecast, monitor and evaluate personal sales performance in the automotive industry	Level 4	NQF Level 04	5
Core	9858	Handover vehicles	Level 4	NQF Level 04	4
Core	9844	Identify customers and generate selling opportunities	Level 4	NQF Level 04	8
Core	9845	Identify the needs and concerns of customers and advise customers to optimise choice and benefits	Level 4	NQF Level 04	7
Core	9862	Identify vehicle part number	Level 4	NQF Level 04	6
Core	9857	Implement quality control measurement systems in motor sales and support services	Level 4	NQF Level 04	2
Core	9859	Make appointments and control flow of customer vehicles	Level 4	NQF Level 04	16
Core	9853	Present and demonstrate features, advantages and benefits of vehicles to customers and prospective buyers	Level 4	NQF Level 04	8
Core	9861	Processing of orders and payments in the areas of part sales and tyre sales and support services	Level 4	NQF Level 04	8
Core	9854	Procure and buy stock in motor sales and support services	Level 4	NQF Level 04	4
Core	9855	Receive customer, confirm initial requirements and investigate further service and repair concerns	Level 4	NQF Level 04	8
Fundamental	9015	Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems	Level 4	NQF Level 04	6
Fundamental	8974	Engage in sustained oral communication and evaluate spoken texts	Level 4	NQF Level 04	5
Fundamental	8975	Read analyse and respond to a variety of texts	Level 4	NQF Level 04	5
Fundamental	9016	Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts	Level 4	NQF Level 04	4
Fundamental	8979	Use language and communication in occupational learning programmes	Level 4	NQF Level 04	5
Fundamental	7468	Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues	Level 4	NQF Level 04	6
Fundamental	8976	Write for a wide range of contexts	Level 4	NQF Level 04	5
Elective	9874	Direct, receive and communicate with customers on the forecourt	Level 2	NQF Level 02	4
Elective	9875	Perform basic safety checks to ensure general vehicle safety	Level 2	NQF Level 02	8
Elective	9867	Remove and replace wheels and tyres, and balance wheels	Level 2	NQF Level 02	2
Elective	9868	Demonstrate knowledge of, and rectify faults in motor vehicle tyres and wheels	Level 3	NQF Level 03	7
Elective	9863	Identify tyre applications for tractors and agricultural machinery, and remove and replace tyres	Level 3	NQF Level 03	4
Elective	9865	Remove and replace wheels and tyres from industrial machines and equipment	Level 3	NQF Level 03	10
Elective	9864	Repair and replace light and heavy commercial vehicle tyres	Level 3	NQF Level 03	17
Elective	9869	Repair punctures and fit tyres to wheels	Level 3	NQF Level 03	9
Elective	9873	Appraise and valuate used vehicles	Level 4	NQF Level 04	8
Elective	9866	Check, demount, and mount a heavy off-the-road equipment tyre	Level 4	NQF Level 04	10
Elective	9870	Explain and practically apply the fundamentals of vehicle finance and insurance	Level 5	Level TBA: Pre-2009 was L5	15
Elective	9872	Provide options on heavy commercial vehicles and add-on products for heavy commercial vehicle industry	Level 5	Level TBA: Pre-2009 was L5	7
Elective	9871	Sell products and services to corporate fleet owners	Level 5	Level TBA: Pre-2009 was L5	16

LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION:

When qualifications are replaced, some of their learning programmes are moved to being recorded against the replacement qualifications. If a learning programme appears to be missing from here, please check the replacement.

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PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

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