SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Receive and process stock in motor sales and support services 
SAQA US ID UNIT STANDARD TITLE
9860  Receive and process stock in motor sales and support services 
ORIGINATOR
SGB Retail and Wholesale 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Wholesale and Retail 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  8 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2006-11-07  2008-11-26  SAQA 0160/05 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2009-11-26   2012-11-26  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard is replaced by: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
259880  Maintain stock in the automotive sales retail industry  Level 3  NQF Level 03  8   

PURPOSE OF THE UNIT STANDARD 
The qualifying learner is capable of receiving and processing stock accurately, securely and timeously to facilitate the sales process and optimising customer satisfaction in Motor Sales and Support Services. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
Knowledge: Literacy and numeracy

Attitude: Customer orientation 

UNIT STANDARD RANGE 
Context
  • Secure areas for storage of sensitive items
  • Regular stock orders and emergency orders

    Level
    A learning programme leading to the award of this unit standard should develop learners who demonstrate:
    (a) A foundational knowledge base as indicated in the embedded knowledge component
    (b) An understanding of the discipline/field`s fundamental terms, rules, concepts and principles
    (c) Familiarity with some of the essential procedures, operations and techniques of this field
    (d) An ability to use a range of procedures to solve routine problems
    (e) Basic information gathering, analysis and presentation skills
    (f) An ability to communicate and present information clearly and reliability following prescribed formats and conventions 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Receive and secure the correct stock. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Reconcile stock received against relevant documentation. 

    ASSESSMENT CRITERION 2 
    2. Raise a Goods Received Voucher. 

    ASSESSMENT CRITERION 3 
    3. Preserve stock quality using correct handling techniques. 

    ASSESSMENT CRITERION 4 
    4. Stock is secured. 

    ASSESSMENT CRITERION 5 
    5. Record case discrepancies. 

    ASSESSMENT CRITERION 6 
    6. Different types of orders are recognised and dealt with according to organisational requirements. 

    SPECIFIC OUTCOME 2 
    Unpack the stock. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Unpack stock using correct techniques and equipment. 

    ASSESSMENT CRITERION 2 
    2. Damaged stock identified is dealt with as per company procedures. 

    ASSESSMENT CRITERION 3 
    3. Complete relevant documentation and process. 

    ASSESSMENT CRITERION 4 
    4. Record item/unit discrepancies. 

    ASSESSMENT CRITERION 5 
    5. Mark and code stock using a range of techniques and equipment for identifying stock received. 

    SPECIFIC OUTCOME 3 
    Bin stock in correct storage location. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Correct stock is identified. 

    ASSESSMENT CRITERION 2 
    2. Correct location for stock is identified. 

    ASSESSMENT CRITERION 3 
    3. Stock is placed in correct location according to organisations procedure and product requirement on storage. 

    ASSESSMENT CRITERION 4 
    4. Stock is rotated according to organisation procedures. 

    SPECIFIC OUTCOME 4 
    Count stock and check for accuracy. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Obtain documentation for counting. 

    ASSESSMENT CRITERION 2 
    2. Count stock using a range of techniques and equipment. 

    ASSESSMENT CRITERION 3 
    3. Report discrepancies as per company procedure. 

    ASSESSMENT CRITERION 4 
    4. Refer completed documentation to correct authority. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    The standard describes competent performance in receiving and processing stock accurately, securely and timeously, and lay down the criteria by which competence should be judged, as well as the range of circumstances in which competence should be demonstrated.

    Integrated assessment methods and tools will allow the candidate to demonstrate that she/he has acquired knowledge of and can safely and effectively apply competence identified in this unit standard.

    These tools include the following:
  • In-situ (on-the-job) observations
  • Role-play simulations
  • Structured group discussions
  • Written reports (e.g. tests, exams, case studies, projects, registers, logbooks, workbooks)
  • Verbal report backs (presentations)
  • Portfolios of evidence
  • Projects (physical visits to Government Departments)
  • Experiential learning
  • Working in teams
  • Scenario sketching

    These methods must be carefully selected based on the purpose of the assessment (for example, the written method of assessing knowledge or on-job demonstration of practical competence). The assessment must integrate a number of different methods in order to give the assessor reliable and valid proof of competence and evidence of required attitudes.

    Candidates are assessed against these assessment criteria. Currently employed candidates are observed carrying out their normal work duties by an assessor. They may also be asked to carry out simulated tasks and to answer written and/or oral questions. Candidates studying towards a Unit Standard, and who are not currently employed, will also be assessed using variety of assessment tools.

    Training providers offering the qualifications, or part thereof, shall be accredited in terms of the criteria laid down by the relevant SETA/ETQA.

    Qualified Assessors will be appointed by the training institutions offering the qualifications and must be registered and accredited with the relevant SETA/ETQA.

    Requirements of a portfolio

    Valid, reliable and authentic evidence (presented as a portfolio of evidence) from past achievements and experience which serves to supplement the assessment of applied competence.

    The portfolio may include inter alia:
  • Written statements from persons (e.g. current and/or previous employer, colleague, peer, manager, external customers) confirming competence of the learner
  • Relevant certificates or awards
  • Previous assessment records
  • Journals/logbook 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Delivery process
  • Quality of product
  • Handling techniques
  • Product knowledge
  • Storage techniques and conditions
  • Security procedures
  • OHS Act
  • Stock recording system
  • Use of lifting equipment
  • Legislative requirements of lifting equipment
  • Company procedures on stock control
  • Recognising damaged stock
  • Various forms and documentation
  • Stock rotation
  • Space requirements
  • Commercial Law relating to title
  • Bin location systems
  • Knowledge of different order types 
    		•


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in a critical and creative way in receiving and processing stock accurately, securely and timeously. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team when receiving and processing stock accurately, securely and timeously. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one`s personal activities responsibly and effectively. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information when receiving and processing stock accurately, securely and timeously. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Understand and apply a range of office management-related techniques, procedures and experimental approaches required in the different specific programmes leading up to this qualification. 

    UNIT STANDARD NOTES 
    This unit standard has been replaced by unit standard 259880, which is "Maintain stock in the automotive sales retail industry", Level 3, 8 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  21003   National Certificate: Motor Sales and Support Services  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2008-11-26  Was MERSETA until Last Date for Achievement 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.