SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Direct, receive and communicate with customers on the forecourt 
SAQA US ID UNIT STANDARD TITLE
9874  Direct, receive and communicate with customers on the forecourt 
ORIGINATOR
SGB Retail and Wholesale 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Wholesale and Retail 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 2  NQF Level 02 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The qualifying learner is capable of controlling the flow of vehicles on the forecourt. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
Knowledge:
  • Product knowledge
  • Numeracy and literacy NQF level 1

    Skills:
  • Customer skills
  • Communication skills

    Attitude: Customer orientation 

  • UNIT STANDARD RANGE 
  • Personal workplace requirements
  • Company dress code - uniform and name badges
  • Checking vehicle safety
  • Product knowledge 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Direct vehicles to the required pumps and apply basic business procedures. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Personal workplace requirements are carried out. 

    SPECIFIC OUTCOME 2 
    Identify customer requirements. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Customer's order is understood. 

    ASSESSMENT CRITERION 2 
    2. Customer is advised on product price. 

    SPECIFIC OUTCOME 3 
    React correctly in various pressured customer interface situations. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Attendant remains calm in face of stressful situations. 

    SPECIFIC OUTCOME 4 
    Advise customers on different products on offer on forecourt. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The product range on offer and price are communicated. 

    ASSESSMENT CRITERION 2 
    2. The need for courtesy and customer satisfaction is described. 

    SPECIFIC OUTCOME 5 
    Process payments. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Methods of payment are understood. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    The standard describes competent performance in controlling the flow of vehicles on the forecourt, as well as the range of circumstances in which competence should be demonstrated.

    Integrated assessment methods and tools will allow the candidate to demonstrate that she/he has acquired knowledge of and can safely and effectively apply competence identified in this unit standard.

    These tools include the following:
  • In-situ (on-the-job) observations
  • Role-play simulations
  • Structured group discussions
  • Written reports (e.g. tests, exams, case studies, projects, registers, logbooks, workbooks)
  • Verbal report backs (presentations)
  • Portfolios of evidence
  • Projects (physical visits to Government Departments)
  • Experiential learning
  • Working in teams
  • Scenario sketching

    These methods must be carefully selected based on the purpose of the assessment (for example, the written method of assessing knowledge or on-job demonstration of practical competence). The assessment must integrate a number of different methods in order to give the assessor reliable and valid proof of competence and evidence of required attitudes.

    Candidates are assessed against these assessment criteria. Currently employed candidates are observed carrying out their normal work duties by an assessor. They may also be asked to carry out simulated tasks and to answer written and/or oral questions. Candidates studying towards a Unit Standard, and who are not currently employed, will also be assessed using variety of assessment tools.

    Training providers offering the qualifications, or part thereof, shall be accredited in terms of the criteria laid down by the relevant SETA/ETQA.

    Qualified Assessors will be appointed by the training institutions offering the qualifications and must be registered and accredited with the relevant SETA/ETQA.

    Requirements of a portfolio

    Valid, reliable and authentic evidence (presented as a portfolio of evidence) from past achievements and experience which serves to supplement the assessment of applied competence.

    The portfolio may include inter alia:
  • Written statements from persons (e.g. current and/or previous employer, colleague, peer, manager, external customers) confirming competence of the learner
  • Relevant certificates or awards
  • Previous assessment records
  • Journals/logbook 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Use of dipstick to check availability of stock in the manhole
    Forecourt practices and greetings
    Methods of payment
    Handling cash, credit and debit cards
    Inventory management
    Communication skills 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in a critical and creative way when controlling the flow of vehicles on the forecourt. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team while controlling the flow of vehicles on the forecourt. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one`s personal activities responsibly and effectively. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information relevant to controlling the flow of vehicles on the forecourt. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Understand and apply a range of office management-related techniques, procedures and experimental approaches required in the different specific programmes leading up to this qualification. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  48969   National Certificate: Service Station Operations  Level 2  NQF Level 02  Passed the End Date -
    Status was "Reregistered" 
    2008-11-26  Was W&RSETA until Last Date for Achievement 
    Elective  61809   National Certificate: Tyre Repair and Maintenance  Level 2  NQF Level 02  Reregistered  2023-06-30  MERSETA 
    Elective  21003   National Certificate: Motor Sales and Support Services  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2008-11-26  Was MERSETA until Last Date for Achievement 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. BPC HR Solutions (PRETORIA) (TP) 
    2. Bridgestone South Africa (Pty) Ltd - Isando Branch (ISANDO) (TP) 
    3. JESUA CONSULTANTS (Hartenbos) (WA) 
    4. Jesua Consultants (Pty) Ltd (MOSSEL BAY) (TP) 
    5. TRENTYRE (Spartan)(TP) 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.