SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED QUALIFICATION: 

National Certificate: Accommodation Services 
SAQA QUAL ID QUALIFICATION TITLE
14110  National Certificate: Accommodation Services 
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY NQF SUB-FRAMEWORK
CATHSSETA - Culture, Arts, Tourism, Hospitality and Sports Education and Training Authority  OQSF - Occupational Qualifications Sub-framework 
QUALIFICATION TYPE FIELD SUBFIELD
National Certificate  Field 11 - Services  Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND MINIMUM CREDITS PRE-2009 NQF LEVEL NQF LEVEL QUAL CLASS
Undefined  120  Level 2  NQF Level 02  Regular-Unit Stds Based 
REGISTRATION STATUS SAQA DECISION NUMBER REGISTRATION START DATE REGISTRATION END DATE
Reregistered  SAQA 10105/14  2015-07-01  2018-06-30 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2019-06-30   2022-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This qualification does not replace any other qualification and is not replaced by any other qualification. 

PURPOSE AND RATIONALE OF THE QUALIFICATION 
This qualification has been developed for the accommodation industry. It brings together all aspects of housekeeping and basic supervision. This qualification will professionalise the industry and is applicable to all sectors, from small bed and breakfasts to large-scale hotels. The qualification leads to the accommodation services diploma and provides articulation with Gaming, Travel and other Tourism industries. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
It is assumed that a GEC certificate or equivalent has been obtained by the candidate at level 1. 

RECOGNISE PREVIOUS LEARNING? 

QUALIFICATION RULES 
The Qualification consists of a Fundamental, a Core and an Elective Component.

To be awarded the Qualification learners are required to obtain a minimum of 120 credits as detailed below.

Fundamental Component:

The Fundamental Component consists of Unit Standards to the value of 31 credits all of which are compulsory.

Core Component:

The Core Component consists of Unit Standards to the value of 55 credits all of which are compulsory.

Elective Component:

The Elective Component consists of individual unit standards from which the learner must choose unit standards totalling a minimum of 34 credits. 

EXIT LEVEL OUTCOMES 
On completion of this qualification, the learner will be able to:
  • Deal with customers
  • Process incoming and outgoing telephone calls
  • Display Cultural Awareness in dealing with Customers & Colleagues
  • Maintain effective working relationships with other members of staff
  • Perform basic calculations and communicate verbally and non-verbally
  • Prepare beds and handle linen and bed coverings
  • Service toilets and bathroom areas
  • Service guest bedroom areas
  • Clean floors and floor coverings
  • Handle and store cleaning equipment and materials
  • Handle and dispose of waste
  • Maintain the housekeeping service
  • Maintain a safe and secure working environment
  • Describe the Sectors of the Hospitality, travel & Tourism Industries
  • Conduct on-the-job coaching
  • Develop self within the job role
  • Source information about self employment opportunities
  • Maintain customer satisfaction
  • Maintain the receipt, storage and issue of goods
  • Contribute to the identification of short term supply needs
  • Maintain the cleaning programme for own area of responsibility
  • Induct new staff to the workplace
  • Plan, organise & monitor work in own area of responsibility
  • Monitor and maintain health, safety and security
  • Maintain a preventative maintenance programme
  • Control and order stock 

  • ASSOCIATED ASSESSMENT CRITERIA 
    Integrated Assessment:

    Integrated assessment is accomplished through assessing more than one unit standard at a time. There are also a number of unit standards that are integrative in nature, specifically: AS18 - "Maintain the housekeeping service". 

    ARTICULATION OPTIONS 
    This qualification will able to articulate with other qualifications in the sub-field once the other qualifications have been registered. (A grid of unit standards and the qualifications that each standard can be linked to has been attached). 

    MODERATION OPTIONS 
    Moderation shall be at the discretion of the relevant ETQA, so long as it complies with SAQA requirements. 

    CRITERIA FOR THE REGISTRATION OF ASSESSORS 
    Assessors shall have the technical competence to achieve the qualification themselves and shall have achieved an assessor qualification as required by the relevant ETQA. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2012; 2015. 

    UNIT STANDARDS: 
      ID UNIT STANDARD TITLE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
    Core  7606  Clean floors and floor coverings  Level 2  NQF Level 02 
    Core  7793  Describe layout, services and facilities of the organisation  Level 2  NQF Level 02 
    Core  7801  Describe the sectors of the Hospitality, Travel and Tourism Industries  Level 2  NQF Level 02 
    Core  7612  Handle and dispose of waste  Level 2  NQF Level 02 
    Core  7608  Handle and store cleaning equipment and materials  Level 2  NQF Level 02 
    Core  7799  Maintain a safe working environment  Level 2  NQF Level 02 
    Core  7602  Prepare beds and handle linen and bed coverings  Level 2  NQF Level 02 
    Core  7605  Service guest bedroom areas  Level 2  NQF Level 02 
    Core  7603  Service toilet and bathroom areas  Level 2  NQF Level 02 
    Core  7860  Introduce new staff to the workplace  Level 3  NQF Level 03 
    Core  7796  Maintain a secure working environment  Level 3  NQF Level 03 
    Core  7844  Contribute to the identification of short term supply needs  Level 4  NQF Level 04 
    Core  7821  Develop self within the job role  Level 4  NQF Level 04 
    Core  7869  Maintain a preventative maintainance programme  Level 4  NQF Level 04 
    Core  7846  Maintain the cleaning programme for own area of responsibility  Level 4  NQF Level 04 
    Core  7658  Maintain the housekeeping service  Level 4  NQF Level 04 
    Core  7839  Maintain the receipt, storage and issue of goods  Level 4  NQF Level 04 
    Core  7836  Monitor customer satisfaction  Level 4  NQF Level 04 
    Core  7827  Source information about self-employment opportunities  Level 4  NQF Level 04 
    Core  7818  Conduct on-the-job coaching  Level 5  Level TBA: Pre-2009 was L5 
    Core  7884  Control and order stock  Level 5  Level TBA: Pre-2009 was L5 
    Core  7868  Monitor and maintain health, safety and security  Level 5  Level TBA: Pre-2009 was L5 
    Core  7866  Plan, organise and monitor work in own area of responsibility  Level 5  Level TBA: Pre-2009 was L5 
    Fundamental  7800  Maintain health, hygiene and a professional appearance  Level 1  NQF Level 01 
    Fundamental  7812  Perform basic calculations  Level 2  NQF Level 02 
    Fundamental  7794  Communicate verbally  Level 3  NQF Level 03 
    Fundamental  11235  Maintain effective working relationships with other members of staff  Level 3  NQF Level 03 
    Fundamental  7790  Process incoming and outgoing telephone calls  Level 3  NQF Level 03 
    Fundamental  7791  Display cultural awareness in dealing with customers and colleagues  Level 4  NQF Level 04 
    Fundamental  7822  Prepare written communications  Level 4  NQF Level 04 
    Fundamental  7789  Provide Customer Service  Level 4  NQF Level 04 
    Elective  7626  Clean and maintain public areas  Level 2  NQF Level 02 
    Elective  7635  Control linen for external laundry  Level 2  NQF Level 02 
    Elective  7613  Deep clean floors and soft floor coverings  Level 2  NQF Level 02 
    Elective  7663  Handle mail, messages and written communications  Level 2  NQF Level 02 
    Elective  7813  Identify work opportunities  Level 2  NQF Level 02 
    Elective  7631  Launder guest clothes  Level 2  NQF Level 02 
    Elective  7792  Maintain data in a computer system  Level 2  NQF Level 02 
    Elective  7700  Provide a collection and delivery service  Level 2  NQF Level 02 
    Elective  7618  Provide an on-premise laundry service  Level 2  NQF Level 02 
    Elective  7614  Service self-catering kitchen areas and equipment  Level 2  NQF Level 02 
    Elective  7629  Service toilets and washrooms  Level 2  NQF Level 02 
    Elective  7698  Store and handle customer and establishment property  Level 2  NQF Level 02 
    Elective  7815  Apply for a job or work experience placement  Level 3  NQF Level 03 
    Elective  7785  Function in a business environment  Level 3  NQF Level 03 
    Elective  7657  Maintain a clean linen supply  Level 3  NQF Level 03 
    Elective  7638  Maintain housekeeping supplies  Level 3  NQF Level 03 
    Elective  7786  Operate a Computer  Level 3  NQF Level 03 
    Elective  7636  Provide a housekeeping service within designated area of work  Level 3  NQF Level 03 
    Elective  7634  Provide a valet service  Level 3  NQF Level 03 
    Elective  7725  Provide a valet/butler service  Level 3  NQF Level 03 
    Elective  7782  Analyse a business and determine the way it functions  Level 4  NQF Level 04 
    Elective  7784  Communicate in a business environment  Level 4  NQF Level 04 
    Elective  7854  Provide First Aid  Level 4  NQF Level 04 
    Elective  7788  Process payments  Level 5  Level TBA: Pre-2009 was L5 
    Elective  7787  Sell products or services  Level 5  Level TBA: Pre-2009 was L5 


    LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: 
     
    NONE 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.