SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED QUALIFICATION: 

National Diploma: Fast Food Services 
SAQA QUAL ID QUALIFICATION TITLE
14109  National Diploma: Fast Food Services 
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY NQF SUB-FRAMEWORK
CATHSSETA - Culture, Arts, Tourism, Hospitality and Sports Education and Training Authority  OQSF - Occupational Qualifications Sub-framework 
QUALIFICATION TYPE FIELD SUBFIELD
National Diploma  Field 11 - Services  Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND MINIMUM CREDITS PRE-2009 NQF LEVEL NQF LEVEL QUAL CLASS
Undefined  240  Level 5  NQF Level 05  Regular-Unit Stds Based 
REGISTRATION STATUS SAQA DECISION NUMBER REGISTRATION START DATE REGISTRATION END DATE
Reregistered  SAQA 06120/18  2018-07-01  2023-06-30 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2028-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This qualification does not replace any other qualification and is not replaced by any other qualification. 

PURPOSE AND RATIONALE OF THE QUALIFICATION 
This qualification has been developed for professionals in the fast food and restaurant industry. It brings together elements of food and drink preparation and service. This qualification will professionalise the industry and is applicable mainly to the fast food and restaurant sector, but would be transferable to another hospitality environment. The qualification provides articulation with Gaming, Travel and other Tourism industries. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
It is assumed that a GEC certificate or equivalent has been obtained by the candidate at level 4. (The existing matric certificate meets these requirements). 

RECOGNISE PREVIOUS LEARNING? 

QUALIFICATION RULES 
The Qualification consists of a Fundamental, a Core and an Elective Component.

To be awarded the Qualification learners are required to obtain a minimum of 240 credits as detailed below.

Fundamental Component:

The Fundamental Component consists of Unit Standards to the value of 47 credits all of which are compulsory.

Core Component:

The Core Component consists of Unit Standards to the value of 172 credits all of which are compulsory.

Elective Component:

The Elective Component consists of individual unit standards from which the learner must choose unit standards totalling a minimum of 21 credits. 

EXIT LEVEL OUTCOMES 
On completion of this qualification, the learner will be able to:
  • Operate a computer
  • Deal with customers
  • Process incoming and outgoing telephone calls
  • Display Cultural Awareness in dealing with Customers & Colleagues
  • Communicate verbally
  • Maintain effective working relationships with other members of staff
  • Maintain health, hygiene and professional appearance
  • Perform basic calculations
  • Identify work opportunities
  • Apply for a job or experience placement
  • Prepare written communications
  • Provide First Aid
  • Maintain hygiene in food preparation, cooking and storage
  • Handle and maintain knives
  • Clean cutting equipment
  • Accept and store food deliveries
  • Handle and maintain utensils and equipment
  • Clean food production areas and equipment
  • Clean and store crockery and cutlery
  • Handle and store food
  • Maintain food production operations
  • Maintain a cleaning programme for kitchen areas and equipment
  • Maintain and promote food hygiene in food preparation, cooking and storage
  • Prepare and clear areas for counter service
  • Prepare and clear areas for take - away service
  • Provide a counter service
  • Provide a take away service
  • Maintain the food counter service
  • Describe layout, services and facilities of the organisation
  • Maintain a safe working environment
  • Maintain secure working environment
  • Describe the Sectors of the Hospitality, Travel & Tourism Industries
  • Conduct on-job coaching
  • Operate a payment point and process payments
  • Develop self within the job role
  • Handle and record refunds
  • Monitor customer satisfaction
  • Plan staff training and development in own area of responsibility
  • Maintain a cleaning programme for own area of responsibility
  • Plan and conduct meetings
  • Manage information flow
  • Maintain supply levels
  • Lead and manage teams of people
  • Introduce new staff to the workplace
  • Conduct disciplinary and grievance procedures
  • Manage staff development
  • Improve service to customers
  • Plan, organise and monitor work in own area of responsibility
  • Monitor and maintain health, safety and security
  • Maintain a preventative maintenance programme
  • Manage ones own development and time
  • Contribute to the provision of required staff
  • Plan, implement and evaluate sales development activities
  • Prepare, implement manage and control budgets
  • Research and update legal knowledge required for business compliance
  • Support and guide the candidate & agree an assessment plan
  • Assess candidate performance. 

  • ASSOCIATED ASSESSMENT CRITERIA 
    Integrated Assessment:

    Integrated assessment is accomplished through assessing more than one unit standard at a time. There are also a number of unit standards that are integrative in nature. 

    ARTICULATION OPTIONS 
    This qualification will able to articulate with other qualifications in the sub-field once the other qualifications have been registered. (A grid of unit standards and the qualifications that each standard can be linked to has been attached). 

    MODERATION OPTIONS 
    Moderation shall be at the discretion of the relevant ETQA, so long as it complies with SAQA requirements. 

    CRITERIA FOR THE REGISTRATION OF ASSESSORS 
    Assessors shall have the technical competence to achieve the qualification themselves and shall have achieved an assessor qualification as required by the relevant ETQA. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2012; 2015. 

    UNIT STANDARDS: 
      ID UNIT STANDARD TITLE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
    Core  7751  Clean and store crockery and cutlery  Level 2  NQF Level 02 
    Core  7707  Clean cutting equipment  Level 2  NQF Level 02 
    Core  7749  Clean food production areas and equipment  Level 2  NQF Level 02 
    Core  7793  Describe layout, services and facilities of the organisation  Level 2  NQF Level 02 
    Core  7801  Describe the sectors of the Hospitality, Travel and Tourism Industries  Level 2  NQF Level 02 
    Core  7705  Handle and maintain knives  Level 2  NQF Level 02 
    Core  7717  Handle and maintain utensils and equipment  Level 2  NQF Level 02 
    Core  7799  Maintain a safe working environment  Level 2  NQF Level 02 
    Core  7732  Prepare and clear areas for counter service  Level 2  NQF Level 02 
    Core  7733  Prepare and clear areas for take-away service  Level 2  NQF Level 02 
    Core  7829  Handle and record refunds  Level 3  NQF Level 03 
    Core  14754  Handle and store food  Level 3  NQF Level 03 
    Core  7860  Introduce new staff to the workplace  Level 3  NQF Level 03 
    Core  7796  Maintain a secure working environment  Level 3  NQF Level 03 
    Core  7637  Maintain hygiene in food preparation, cooking and storage  Level 3  NQF Level 03 
    Core  7820  Operate a payment point and process payments  Level 3  NQF Level 03 
    Core  7761  Provide a counter service  Level 3  NQF Level 03 
    Core  7763  Provide a take-away service  Level 3  NQF Level 03 
    Core  7743  Accept and store food deliveries  Level 4  NQF Level 04 
    Core  7821  Develop self within the job role  Level 4  NQF Level 04 
    Core  7869  Maintain a preventative maintainance programme  Level 4  NQF Level 04 
    Core  7846  Maintain the cleaning programme for own area of responsibility  Level 4  NQF Level 04 
    Core  7873  Manage one`s own development  Level 4  NQF Level 04 
    Core  7836  Monitor customer satisfaction  Level 4  NQF Level 04 
    Core  9244  Plan and conduct meetings  Level 4  NQF Level 04 
    Core  7841  Plan staff training and development in own area of responsibility  Level 4  NQF Level 04 
    Core  7875  Support and guide the learner  Level 4  NQF Level 04 
    Core  7867  Assess the learner  Level 5  Level TBA: Pre-2009 was L5 
    Core  7818  Conduct on-the-job coaching  Level 5  Level TBA: Pre-2009 was L5 
    Core  7865  Improve service to customers  Level 5  NQF Level 05 
    Core  7847  Maintain and promote food hygiene in the kitchen  Level 5  NQF Level 05 
    Core  7843  Maintain food production operations  Level 5  NQF Level 05 
    Core  7858  Maintain supply levels  Level 5  NQF Level 05  10 
    Core  7845  Maintain the cleaning programme for kitchen areas and equipment  Level 5  Level TBA: Pre-2009 was L5 
    Core  7775  Maintain the food counter service  Level 5  Level TBA: Pre-2009 was L5 
    Core  7863  Manage staff development  Level 5  Level TBA: Pre-2009 was L5 
    Core  7868  Monitor and maintain health, safety and security  Level 5  Level TBA: Pre-2009 was L5 
    Core  7877  Plan, implement and evaluate sales development activities  Level 5  Level TBA: Pre-2009 was L5  10 
    Core  7866  Plan, organise and monitor work in own area of responsibility  Level 5  Level TBA: Pre-2009 was L5 
    Core  7885  Research and update the legal knowledge required for business compliance  Level 5  Level TBA: Pre-2009 was L5 
    Core  14394  Conduct disciplinary and grievance procedures  Level 6  Level TBA: Pre-2009 was L6  10 
    Core  7874  Contribute to the provision of required staff  Level 6  Level TBA: Pre-2009 was L6 
    Core  7859  Lead and manage teams of people  Level 6  Level TBA: Pre-2009 was L6 
    Core  7857  Manage information flow  Level 6  Level TBA: Pre-2009 was L6 
    Core  7880  Prepare, implement, manage and control budgets  Level 6  Level TBA: Pre-2009 was L6  10 
    Fundamental  7800  Maintain health, hygiene and a professional appearance  Level 1  NQF Level 01 
    Fundamental  7813  Identify work opportunities  Level 2  NQF Level 02 
    Fundamental  7812  Perform basic calculations  Level 2  NQF Level 02 
    Fundamental  7815  Apply for a job or work experience placement  Level 3  NQF Level 03 
    Fundamental  7794  Communicate verbally  Level 3  NQF Level 03 
    Fundamental  11235  Maintain effective working relationships with other members of staff  Level 3  NQF Level 03 
    Fundamental  7786  Operate a Computer  Level 3  NQF Level 03 
    Fundamental  7790  Process incoming and outgoing telephone calls  Level 3  NQF Level 03 
    Fundamental  7791  Display cultural awareness in dealing with customers and colleagues  Level 4  NQF Level 04 
    Fundamental  7822  Prepare written communications  Level 4  NQF Level 04 
    Fundamental  7789  Provide Customer Service  Level 4  NQF Level 04 
    Fundamental  7854  Provide First Aid  Level 4  NQF Level 04 
    Elective  7612  Handle and dispose of waste  Level 2  NQF Level 02 
    Elective  7608  Handle and store cleaning equipment and materials  Level 2  NQF Level 02 
    Elective  7697  Prepare and bake food  Level 2  NQF Level 02 
    Elective  7701  Prepare and boil, poach or steam foods  Level 2  NQF Level 02 
    Elective  14577  Prepare and clear areas for table service  Level 2  NQF Level 02 
    Elective  7678  Prepare and cook battered fish and chipped potatoes  Level 2  NQF Level 02 
    Elective  7704  Prepare and finish reconstituted food  Level 2  NQF Level 02 
    Elective  7664  Prepare and fry food  Level 2  NQF Level 02 
    Elective  7665  Prepare and grill food  Level 2  NQF Level 02 
    Elective  7662  Prepare and microwave food  Level 2  NQF Level 02 
    Elective  7661  Prepare cold and hot sandwiches and rolls  Level 2  NQF Level 02 
    Elective  7659  Prepare fruit for hot and cold dishes  Level 2  NQF Level 02 
    Elective  7660  Prepare vegetables for hot and cold dishes  Level 2  NQF Level 02 
    Elective  7677  Prepare, cook and assemble food for quick service  Level 2  NQF Level 02 
    Elective  7699  Prepare, cook and assemble hot filled baked potatoes  Level 2  NQF Level 02 
    Elective  7767  Clean and restock vending machines  Level 3  NQF Level 03 
    Elective  7785  Function in a business environment  Level 3  NQF Level 03 
    Elective  7679  Prepare, assemble and cook pizza products  Level 3  NQF Level 03 
    Elective  7741  Prepare, cook and present coated chicken  Level 3  NQF Level 03 
    Elective  7782  Analyse a business and determine the way it functions  Level 4  NQF Level 04 
    Elective  7784  Communicate in a business environment  Level 4  NQF Level 04 
    Elective  7781  Maintain external areas  Level 4  NQF Level 04 
    Elective  7777  Maintain the vending machine service  Level 4  NQF Level 04 
    Elective  7944  Demonstrate knowledge of South Africa as a travel destination  Level 5  Level TBA: Pre-2009 was L5  12 
    Elective  7727  Maintain practices and procedures for handling cash/cash equivalents  Level 5  Level TBA: Pre-2009 was L5 
    Elective  7883  Manage workplace relations  Level 5  Level TBA: Pre-2009 was L5 
    Elective  7787  Sell products or services  Level 5  Level TBA: Pre-2009 was L5 
    Elective  7889  Manage quality in the organisation  Level 6  Level TBA: Pre-2009 was L6 
    Elective  7881  Manage workplace diversity  Level 6  Level TBA: Pre-2009 was L6 
    Elective  7888  Monitor staff performance  Level 6  Level TBA: Pre-2009 was L6 
    Elective  7871  Start up and manage a small business  Level 7  Level TBA: Pre-2009 was L7  20 


    LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: 
     
    NONE 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Bidvest Catering Services (PTY) LTD 
    2. INSTITUTE OF CULINARY ARTS (PTY) LTD 
    3. Tshwane North College for FET - Mamelodi Campus 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.