|All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.|
|SOUTH AFRICAN QUALIFICATIONS AUTHORITY|
|Further Education and Training Certificate: Commercial Property and Facilities Management|
|SAQA QUAL ID||QUALIFICATION TITLE|
|79626||Further Education and Training Certificate: Commercial Property and Facilities Management|
|Task Team - Commercial Property|
|PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY||NQF SUB-FRAMEWORK|
|SERVICES - Services Sector Education and Training Authority||OQSF - Occupational Qualifications Sub-framework|
|Further Ed and Training Cert||Field 11 - Services||Cleaning, Domestic, Hiring, Property and Rescue Services|
|ABET BAND||MINIMUM CREDITS||PRE-2009 NQF LEVEL||NQF LEVEL||QUAL CLASS|
|Undefined||150||Level 4||NQF Level 04||Regular-Unit Stds Based|
|REGISTRATION STATUS||SAQA DECISION NUMBER||REGISTRATION START DATE||REGISTRATION END DATE|
|LAST DATE FOR ENROLMENT||LAST DATE FOR ACHIEVEMENT|
|In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.|
This qualification is replaced by:
|Qual ID||Qualification Title||Pre-2009 NQF Level||NQF Level||Min Credits||Replacement Status|
|102147||Occupational Certificate: Facilities Manager||Not Applicable||NQF Level 06||262|
|PURPOSE AND RATIONALE OF THE QUALIFICATION|
A practitioner in the field of Commercial Property Management needs to have a broad knowledge of the concepts, principles and theory underpinning the skills and specialized knowledge required to practice within this field. The aim of this qualification is therefore to provide learners already operating in Commercial Property management or who want to practice within this field with a broad understanding of the knowledge base on which their practice should be founded.
The qualification has been designed for new entrants into the field as well as to facilitate the formalization of knowledge and skills acquired by learners that have extensive experience as Property Practitioners, Managers, Brokers and Facility Managers in Commercial Property.
Candidates completing this qualification will have developed the knowledge and skills required to:
Commercial Property Management is a multi-million Rand sector which requires professionals who are well-trained and knowledgeable to meet the commercial property needs of the business community through the provision of office space and business premises. A wide range of legislation applies to this sector and employees/agents need to understand the relevant legislation and be able to apply it in the execution of their work. This qualification strives to equip the learners with the knowledge and skills necessary to be able to operate effectively and efficiently in the Commercial Property Management sector.
The knowledge and skills required by practitioners, managers, brokers and facility managers in the Commercial Property Management sector are specialised. The development of this qualification arose from a need to develop a learning pathway for practitioners who are entering into, or have been practicing in this field for many years without being able to gain recognition against a nationally registered qualification.
Property Practitioners, Managers, Brokers and Facility Managers in Commercial Property need to comply with the requirements of the Estate Agency Affairs Board (EAAB) in order to register as non-principal estate agents. This qualification aims to satisfy the EAAB's requirements in this regard, but focuses on the specific knowledge and skills required within the field of Commercial Property Management.
The registration of the Further Education and Training Certificate: Commercial Property and Facilities Management on the NQF underpins the professionalisation of the Commercial Property Management sector. It also creates a formal learning pathway for individuals wanting to follow a career within this lucrative and quickly expanding field.
|LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING|
|The following learning is assumed to be in place:
Recognition of Prior Learning:
The structure of this Unit Standard based Qualification makes the Recognition of Prior Learning possible, if the learner is able to demonstrate competence in the knowledge, skills, values and attitudes implicit in this Qualification. Recognition of Prior Learning will be done by means of an Integrated Assessment. This Recognition of Prior Learning may allow for access to the qualification for those learners who do not meet the requirements for admission or for attaining the qualification in whole or in part. Credits may also be given for unit standards in the qualification.
All recognition of Prior Learning is subject to quality assurance by the relevant accredited Education, Training, Quality, and Assurance Body and is conducted by a registered workplace assessor. The evidence required from a candidate wanting to be assessed against the core and fundamental unit standards may have been acquired in a range of economic sectors and these will be recognized if appropriate.
Access to Qualification:
There is an open access to this qualification, keeping in mind the "Learning assumed to be in place".
|RECOGNISE PREVIOUS LEARNING?|
|The Qualification consists of a Fundamental, a Core and an Elective Component.
To be awarded the Qualification, learners are required to obtain a minimum of 150 credits as detailed below.
The Fundamental Component consists of Unit Standards in:
All Unit Standards in the Fundamental Component totalling 56 credits are compulsory.
The Core Component consists of Unit Standards to the value of 58 credits all of which are compulsory.
The Elective Component consists of three specialisations, namely Property Management (Commercial), Property Broking and Facilities Management - each with its own set of Unit Standards. Learners must choose a specialization and complete Unit Standards to the value of at least 36 credits from the Unit Standards listed under that specialisation.
These specialisations are:
The unit standards are:
Property Management (Commercial):
The unit standards are:
The unit standards are:
|EXIT LEVEL OUTCOMES|
|1. Analyse, evaluate and apply the Real Estate Code of Conduct and Ethics.
2. Perform the functions related to general business in the Commercial Property Industry.
3. Perform the specific functions related to an area of specialisation with the Commercial Property Industry.
|ASSOCIATED ASSESSMENT CRITERIA|
|Associated Assessment Criteria for Exit Level Outcome 1:
1.1 The factors that influence the development of a code of ethics are described with examples.
1.2 The contents of the Real Estate Code of Conduct are explained with reference to own work context.
1.3 The implications of the Real Estate Code of Conduct are explained in the context of a Real Estate organisation.
1.4 The Code of Conduct is related to ethical values and standards within own organisation and by referring to ethical best practices.
1.5 The Real Estate Code of Conduct and ethics is applied in own work context.
Associated Assessment Criteria for Exit Level Outcome 2:
2.1 Decision making is based on credible information that is analysed and interpreted using scientific methods.
2.2 Safety of the workplace and commercial properties is ensured by complying with legislative and organisational requirements.
2.3 Risk management strategies are aligned so as to be compliant with legislative and/or organisational requirements.
2.4 Project plans are implemented in order to meet project objectives within the agreed budget and time frames.
2.5 Customer service activities are developed in order to satisfy the needs of the customer and are aligned to organisational policies and procedures.
2.6 Functions are performed in compliance with workplace policies and procedures.
2.7 Written and oral communication strategies are crafted for the target audience.
Associated Assessment Criteria for Exit Level Outcome 3:
3.1 Marketing, sales and public relations strategies are drawn up to include the management of client relationships and networks to achieve marketing, sales and PR objectives.
3.2 Marketing and sales strategies are developed on sound principles and are suited to the industry.
3.3 Decisions related to the viability of new opportunities and viability of regeneration options in the property industry are informed by sound business practice and credible information.
3.4 Appointment of new employees is based on a sound recruitment process that is compliant with organisational requirements.
3.1 Decisions related to the viability of new opportunities and the viability of regeneration options in the property industry are informed by sound business practice and credible information.
3.2 Management of a consultant property project team is performed using sound management principles and in compliance with organisational requirements.
3.3 Investments are identified based on technical information and insight.
3.4 Appointment of new employees is based on a sound recruitment process that is compliant with organisational requirements.
3.5 Consultations are carried out to include representatives of all relevant constituencies and to promote community participation.
3.6 Controls are monitored and reported on according to company policies and procedures.
3.7 Tenancy mix strategies are aligned to company policies and procedures and to customer requirements.
3.1 Fit out of premises and utilization of space is done to meet customer requirements.
3.2 Teams are managed in order to meet business objectives and targets.
3.3 Consultations are done to include representatives of all relevant constituencies and to promote community participation.
3.4 Controls are monitored and reported on according to company policies and procedures.
Assessment practices must be open, transparent, fair, valid, and reliable and ensure that no learner is disadvantaged in any way whatsoever. An integrated assessment approach is required.
Learning, teaching and assessment are inextricably linked. Whenever possible, the assessment of knowledge, skills, attitudes and values shown in the unit standards should be integrated.
Assessment of the communication, language, literacy and numeracy should be conducted in conjunction with other aspects and should use authentic contexts wherever possible.
A variety of methods must be used in assessment and tools and activities must be appropriate to the context in which the learner is working. Where it is not possible to assess the learner in the workplace or on-the-job, simulations, case studies, role-plays and other similar techniques should be used to provide a context appropriate to the assessment.
The term 'Integrated Assessment' implies that theoretical and practical components should be assessed together. During integrated assessments the assessor should make use of formative and summative assessment methods and assess combinations of practical, applied, foundational and reflective competencies.
Assessors and moderators should make use of a range of formative and summative assessment methods. Assessors should assess and give credit for the evidence of learning that has already been acquired through formal, informal and non-formal learning and work experience.
Assessment should ensure that all specific outcomes, embedded knowledge and critical cross-field outcomes are evaluated. The assessment of the critical cross-field outcomes should be integrated with the assessment of specific outcomes and embedded knowledge.
|International benchmarking was done against learning programmes offered in the following countries:
A study was undertaken by the EAAB to compare South Africa's Real estate code of Conduct and legislation to international and SADC legislation. According to this study, Botswana is the only country that has recently upgraded its laws in relation to real Estate practices.
The EAAB report also indicated that there is no formal form of regulation or training in the Real Estate (and, by implication) the Commercial Property industry in Botswana, Zimbabwe, Zambia, Lesotho, Malawi, Mozambique, or Africa in general.
Various international distance learning institutions offer courses to individual sin Zimbabwe. However, one specific institute, the Commercial Real Estate Institute, offers a series of certification programmes for practitioners in the field.
The four courses are:
The content of the second programme has some relevance to the content pertaining to these qualifications which includes the following:
However, the focus of this learning programme is on leasing and is not completely relevant to the focus of the Further Education and Training Certificate: Commercial Property and Facilities Management.
Other learning programmes that are being offered in Zimbabwe include the Principles of Advanced Property Practice being offered via distance learning through the College of People Management and Development (CPMD).
The course includes:
> Capital Gains Tax.
> The property environment including expropriation.
> Income Tax and the Estate Agent.
> Deeds registration including transfer and stamp duty.
> Town planning.
> Introduction to understanding and integration financial statements.
> Different forms of ownership including trusts.
> General requirements for contracts & special contract of sale.
> All the financial calculations you will ever need to know.
> Valuations of going concerns and business enterprises.
> Valuation of income producing properties and specimen valuations.
> Valuing residential property, valuing unique properties.
> Law of Agency.
> Retirement Villages.
> Shareblock schemes.
> Time sharing.
> Principles of Business management.
> Landlord and tenants.
> Restraint of trade agreements and labour Practice.
The Certified Commercial Investment Member (designation) offered through the CCIM Institute consists of various courses that are required to earn the designation.
These courses include:
Elective courses include:
Although these courses are offered in commercial property the main focus of the CCIM designation is competence on investment. The CMPD programme offers some components that are applicable to Commercial Property, but focuses mainly on Real Estate Agents.
The University of Zimbabwe offers a variety of under- and postgraduate programmes. Some of the generic knowledge and skills underpinning commercial property management, brokering and facilities management are included in the content of these courses, but nothing specific to the specialisations in the Further Education and Training Certificate: Commercial Property and Facilities Management is offered. For instance, the Bachelor of Business Studies (Marketing) includes financial accounting, business administration, economic principles, principles of marketing, public relations and selling and sales management.
The National Property Academy used to offer programmes related to Real Estate: commercial and residential. However, no current information on the academy or its offerings.
The University of Namibia offers a variety of under- and postgraduate qualifications through various Faculties. Courses related to real estate and commercial property are usually housed at the Faculty of Economics and Management Sciences. Although a variety of qualifications are offered in general business administration, economics and management sciences, there is nothing being offered that specialises in this field.
Components of the components in the Advanced Diploma in Business Administration pertain to commercial property, facilities management and brokering, e.g:
There are no training courses offered that are specific to commercial property.
The Department of Architecture and Planning offers a Bachelor Degree in Architecture and in Urban and Regional Planning. However detailed information on the content of these programmes was not available.
The Centre for Continuing Education at the University offers various short courses. The Distance Education Unit (DEU) offers seven programmes as follows: Four degree programmes (i) Accounting, (ii) Finance (iii) Marketing (iv) Management and 3 Diploma programmes, (I) Diploma in Adult Education (ii) Commonwealth Diploma in Youth and Development Work and (iii) Diploma in Primary Education. However, none of these programmes focus specifically on commercial property, facilities management and brokering.
The University of Zambia comprises nine schools but none of these schools does offer any programme specific to commercial property, facilities management and brokering.
Once again, there are only generic components of certain programmes that touch on knowledge underpinning this field of learning.
This qualification has been benchmarked against the qualifications and units of competence registered and developed by the Construction and Property Services Industry Skills Council in Australia. The council has developed a comprehensive learning pathway for practitioners in the construction and property industry. Summary of Australian Qualifications Framework (AQF) qualifications in CPP07 Property Services Training Package pertaining to commercial property management, facilities management and brokering includes:
The content of the Further Education and Training Certificate: Commercial Property and Facilities Management is based on the units of competency making up the Diploma of Property Services (Asset and Facility Management). The alignment is based on the following units of competency included in this qualification:
> CPPDSM5004A: Assess viability of regeneration options in the property industry.
> CPPDSM5005A: Contribute to a detailed property feasibility study.
> CPPDSM5008A: Coordinate fit-out of premises for user occupation.
> CPPDSM5011A: Determine space utilization.
> CPPDSM5017A: Dispose of property.
> CPPDSM5019A: Identify and secure a property opportunity.
> CPPDSM5026A: Manage a consultant property project team.
> CPPDSM5002A: Advise on property investment strategy.
> CPPDSM5013A: Develop a tenancy mix strategy.
> CPPDSM5016A: Develop strata/community management agreement.
> CPPDSM5021A: Implement asset maintenance strategy.
> CPPDSM5022A: Implement asset management plan.
> CPPDSM5025A: Maintain public relations in the property industry.
> CPPDSM5001A: Advise on use and design of facilities.
> CPPDSM5007A: Coordinate construction or renovation of facilities.
> CPPDSM5023A: Implement facilities management plan.
>CPPDSM5024A: Implement facilities procurement systems.
> CPPDSM5027A: Provide facilities and amenities for property users.
> CPPDSM5034A: Monitor performance of property or facility portfolio.
Approval was also sought from the Commonwealth and agreement was reached that South Africa could have access to and use the content of standards and qualifications written by member countries.
United Kingdom (UK):
The National Association of Estate Agents (NAEA) offers, through the National Federation of Property Professionals (NFOPP) Awarding Body (recognized by Office of the Qualifications and Examinations Regulator (OFQUAL)), various qualifications that are nationally recognized in the United Kingdom. Two qualifications (offered through Manchester College) that are in Commercial Property are:
> Unit 1: Legal Aspects of Commercial Agency (3 hour examination).
> Unit 2: Commercial Agency Practice (3 hour examination.
> Unit 3: Commercial Property Inspection and Valuation (3 hour examination).
> Unit 4: Business Promotion and Organisation (3 hour examination).
> Unit 5: Commercial Property Agency project covering a cross section of topics within the syllabus (6,000 words).
> Unit 1: Health and Safety, Security and General Law relating to Commercial Property Agency.
> Unit 2: Practice and Law relating to Commercial Property Agency.
> Unit 3: Law relating to Commercial Property.
> Unit 4: Commercial Property and Business Appraisal and Basic Building Construction.
These qualifications are accredited and delivered in England, Wales and Northern Ireland.
United States of America (USA):
The National Association of Realtors (NAS) offers a wide variety of courses across all States in the USA. They offer extensive education, training and professional certification programmes through their Realtor University. Some of the courses that have been used to benchmark the content of this qualification include:
Realtors Land Institute (RLI):
The REALTORS® Land Institute is an affiliate of the over 900,000 - member National Association of REALTORS®. It is the only branch of the REALTOR® family focused on land brokerage transactions of five specialized types: (1) farms and ranches; (2) undeveloped tracts of land; (3) transitional and development land; (4) subdivision and wholesaling of lots; (5) site selection and assemblage of land parcels.
The objectives of this course include:
Certified International Property Specialist (CIPS) Education:
The Certified International Property Specialist (CIPS) course curriculum is the educational foundation of the CIPS Network. It distinguishes CIPS designees as individuals who have both hands-on experience in international real estate transactions, as well as successfully completed an intensive seven-day program of study focusing on critical aspects of transnational transactions, including currency and exchange rate issues and cross-cultural relationships, regional market conditions, investment performance, tax issues and more.
This qualification because it used the content of standards and qualifications written by member countries of the Commonwealth compares very favourably with what is offered in this field internationally. It also compares favourably with what is offered in the USA.
|This Qualification articulates horizontally with the following Qualifications:
Vertical articulation is possible with the following Qualifications:
|CRITERIA FOR THE REGISTRATION OF ASSESSORS|
|For an applicant to register as an assessor, the applicant needs:
|As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2012; 2015.|
|ID||UNIT STANDARD TITLE||PRE-2009 NQF LEVEL||NQF LEVEL||CREDITS|
|Core||110295||Arrange a Public Relations / Communication event||Level 4||NQF Level 04||5|
|Core||117495||Assess legal contracts for business||Level 4||NQF Level 04||8|
|Core||242658||Demonstrate knowledge and application of the nature of risk and the risk management process||Level 4||NQF Level 04||4|
|Core||242668||Demonstrate knowledge and application of the Occupational Health and Safety Act, 85 of 1993 (OHSA) (as amended) and the responsibilities of management in terms of the Act||Level 4||NQF Level 04||4|
|Core||377060||Ensure implementation of workplace policy and procedures for sustainability||Level 4||NQF Level 04||5|
|Core||113831||Implement project plans||Level 4||NQF Level 04||9|
|Core||7836||Monitor customer satisfaction||Level 4||NQF Level 04||3|
|Core||120375||Participate in the estimation and preparation of cost budget for a project or sub project and monitor and control actual cost against budget||Level 4||NQF Level 04||6|
|Core||7789||Provide Customer Service||Level 4||NQF Level 04||8|
|Core||246737||Demonstrate knowledge of and apply the Real Estate Code of Conduct and ethics||Level 5||Level TBA: Pre-2009 was L5||6|
|Fundamental||119472||Accommodate audience and context needs in oral/signed communication||Level 3||NQF Level 03||5|
|Fundamental||119466||Interpret a variety of literary texts||Level 3||NQF Level 03||5|
|Fundamental||119457||Interpret and use information from texts||Level 3||NQF Level 03||5|
|Fundamental||119465||Write/present/sign texts for a range of communicative contexts||Level 3||NQF Level 03||5|
|Fundamental||9015||Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems||Level 4||NQF Level 04||6|
|Fundamental||119462||Engage in sustained oral/signed communication and evaluate spoken/signed texts||Level 4||NQF Level 04||5|
|Fundamental||119469||Read/view, analyse and respond to a variety of texts||Level 4||NQF Level 04||5|
|Fundamental||9016||Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts||Level 4||NQF Level 04||4|
|Fundamental||7468||Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues||Level 4||NQF Level 04||6|
|Fundamental||12153||Use the writing process to compose texts required in the business environment||Level 4||NQF Level 04||5|
|Fundamental||119459||Write/present/sign for a wide range of contexts||Level 4||NQF Level 04||5|
|Elective||252170||Apply the principles of customer care in client interactions||Level 4||NQF Level 04||5|
|Elective||377009||Assess viability of regeneration options in the property industry||Level 4||NQF Level 04||7|
|Elective||377040||Carry out a detailed property feasibility study and property valuation||Level 4||NQF Level 04||10|
|Elective||377020||Contribute to a detailed property feasibility study and property valuation||Level 4||NQF Level 04||10|
|Elective||377000||Coordinate fit-out of premises for user occupation||Level 4||NQF Level 04||5|
|Elective||377021||Determine space utilisation||Level 4||NQF Level 04||5|
|Elective||377003||Develop a tenancy mix strategy||Level 4||NQF Level 04||5|
|Elective||377061||Develop strategy for managing community management agreements||Level 4||NQF Level 04||4|
|Elective||377006||Identify and secure a property opportunity||Level 4||NQF Level 04||4|
|Elective||377002||Implement and manage customer specific workplace requirements||Level 4||NQF Level 04||6|
|Elective||115845||Implement sales and marketing strategies||Level 4||NQF Level 04||5|
|Elective||377041||Manage a consultant property project team||Level 4||NQF Level 04||4|
|Elective||10978||Recruit and select candidates to fill defined positions||Level 4||NQF Level 04||10|
|Elective||114596||Research the viability of new venture ideas/opportunities||Level 4||NQF Level 04||5|
|Elective||242576||Apply technical knowledge and insight into property as an investment||Level 5||Level TBA: Pre-2009 was L5||3|
|Elective||263044||Consult with interested parties to promote community participation on housing development projects||Level 5||Level TBA: Pre-2009 was L5||10|
|Elective||15057||Maintain and control the use of asset and investment resources||Level 5||Level TBA: Pre-2009 was L5||6|
|Elective||335996||Plan a public relations programme||Level 5||Level TBA: Pre-2009 was L5||12|
|LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION:|
|When qualifications are replaced, some of their learning programmes are moved to being recorded against the replacement qualifications. If a learning programme appears to be missing from here, please check the replacement.
|PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION:|
|This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.