SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED QUALIFICATION THAT HAS PASSED THE END DATE: 

National Certificate: Social Housing Property Management 
SAQA QUAL ID QUALIFICATION TITLE
49198  National Certificate: Social Housing Property Management 
ORIGINATOR
SGB Real Estate 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY NQF SUB-FRAMEWORK
PSETA - Public Service Sector Education and Training Authority  OQSF - Occupational Qualifications Sub-framework 
QUALIFICATION TYPE FIELD SUBFIELD
National Certificate  Field 11 - Services  Cleaning, Domestic, Hiring, Property and Rescue Services 
ABET BAND MINIMUM CREDITS PRE-2009 NQF LEVEL NQF LEVEL QUAL CLASS
Undefined  121  Level 6  Level TBA: Pre-2009 was L6  Regular-Unit Stds Based 
REGISTRATION STATUS SAQA DECISION NUMBER REGISTRATION START DATE REGISTRATION END DATE
Passed the End Date -
Status was "Reregistered" 		 SAQA 06120/18  2018-07-01  2023-06-30 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This qualification does not replace any other qualification and is not replaced by any other qualification. 

PURPOSE AND RATIONALE OF THE QUALIFICATION 
This is a management level qualification for any individual who is, or wishes to be, involved in the field of social housing practices. The individual may have had no previous exposure to this field or may have been practising within the field, but without formal recognition.

In particular, this qualification is intended for persons who are responsible for the management of social housing property.

Holders of this qualification will be able to:
  • Interpret and apply social housing principles to the management of social housing property
  • Apply human resource management principles and methods in the context of social housing property management
  • Apply generic and project management principles and techniques to the management of social housing property
  • Identify and manage risk factors associated with social housing projects
  • Ensure compliance with all legal requirements relevant to the management of social housing property
  • Interpret and apply social housing property management principles and processes.


    Rationale for the qualification:

    Through the Bill of Rights enshrined in Chapter 2 of the Constitution of the Republic of South Africa, 1996, every citizen of South Africa has in terms of Article 26(1) the right to have access to adequate housing. Furthermore, Article 26(2) of the Constitution requires that " . . . the state must take reasonable legislative and other measures, within its available resources, to achieve the progressive realisation of this right."

    Since its inauguration in 1994, the South African government has launched a series of housing delivery programmes, based on the Housing Act (Act 107 0f 1997), to meet its obligations in terms of Article 26(2) of the Constitution. One of these, the Social Housing Programme, makes provision for the establishment of independent organisations (such as social housing institutions or social housing co-operatives) to be responsible for the development and management of subsidised social housing projects.

    This qualification supports the objectives of the National Qualifications Framework in that it gives learners access to a management level qualification for social housing practitioners working to provide affordable housing to low and middle income groups. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that people starting to learn towards this qualification holds a Further Education and Training Certificate or equivalent.

    It is further assumed that the learner is able to:
  • Interpret basic financial statements (unit standard 10388)
  • Contract service provider (unit standard 14552)
  • Demonstrate basic understanding of the primary labour legislation that impacts on a business (unit standard 13952)
  • Support payment management in a social housing context

    Recognition of prior learning:

    This qualification can be achieved wholly or in part through recognition of prior learning in terms of the defined exit level outcomes and/or individual unit standards.

    Evidence can be presented in various ways, including international and/or previous local qualifications, products, reports, testimonials mentioning functions performed, work records, portfolios, videos of practice and performance records.

    All such evidence will be judged in accordance with the general principles of assessment described above and the requirements for integrated assessment. 
    		•

    RECOGNISE PREVIOUS LEARNING? 
    Y 

    QUALIFICATION RULES 
    For award of the whole qualification, candidates must achieve the required number of credits as specified in the rules of combination, as well as the criteria specified for integrated assessment.

    Should candidates exit the qualification without completing the whole qualification, recognition may be given for each Exit Level Outcome achieved. For award of a particular Exit Level Outcome, candidates must achieve:
  • All the Core and Elective unit standards associated with the particular Exit Level Outcome as per the specifications contained within each unit standard, and
  • The criteria specified for integrated assessment.


    The following depicts the rules of combination for this qualification:

    Fundamental:
    The fundamental component, totalling 5 credits, is compulsory.

    Core:
    All unit standards listed in the core component, totalling 98 credits, are compulsory.

    Elective:
    The learner is required to select unit standards totalling at least 18 credits from the list of elective unit standards, in order to achieve at least 121 credits. 
    		•

    EXIT LEVEL OUTCOMES 
    1. Interpret and apply social housing principles to the management of social housing property.
    2. Apply human resource management principles and methods in the context of social housing property management.
    3. Apply generic and project management principles and techniques to the management of social housing property.
    4. Identify and manage risk factors associated with social housing projects.
    5. Ensure compliance with all legal requirements relevant to the management of social housing property.
    6. Interpret and apply social housing property management principles and processes.


    Critical cross-field outcomes:

    This qualification addresses the following critical cross-field outcomes, as detailed in the associated unit standards:
  • Identifying and solving problems in which responses indicate that responsible decisions using critical and creative thinking have been made.
  • Working effectively with others as a member of a team, group, organisation or community.
  • Organising and managing oneself and one's activities responsibly and effectively.
  • Collecting, analysing, organising and critically evaluating information.
  • Communicating effectively using visual, mathematical and/or language skills in the modes of oral/written persuasion.
  • Using science and technology effectively and critically, showing responsibility towards the environment and health of others.
  • Demonstrating and understanding of the world as a set of related systems by recognising that problem-solving contexts do not exist in isolation.

    Learning programmes directed towards this qualification will also contribute to the full personal development of each learner and the social and economic development of the society at large, by making individuals aware of the importance of:
  • Reflecting on and exploring a variety of strategies to learn more effectively.
  • Participating as responsible citizens in the life of local, national and global communities.
  • Being culturally and aesthetically sensitive across a range of social contexts.
  • Exploring education and career opportunities; and developing entrepreneurial opportunities. 
    		•

    ASSOCIATED ASSESSMENT CRITERIA 
    1.1 The documented evidence provided for unit standards 117721 and 12891 is reviewed.
    1.2 The ability to integrate the competencies acquired in the above unit standards is demonstrated in a case study.

    2.1 Measurable performance management targets for social housing property management teams are identified and set.
    2.2 Factors influencing stress and staff performance are identified and managed.

    3.1 Generic and project management principles and techniques are applied across the full range of social housing property functions (see also the assessment criteria for unit standards 7880, 10056, 117757, 10149, 10146)

    4.1 The evidence provided for unit standard 13107 is sufficient.

    5.1 The evidence provided for unit standards 117732, 12891, 117721 and 117740 is reviewed.
    5.2 The ability to integrate the competencies acquired in the above unit standards is demonstrated in a case study.

    6.1 The evidence provided for unit standards 117736 and 117740 is reviewed.
    6.2 The ability to integrate the competencies acquired in the above unit standards is demonstrated in a case study.


    Integrated assessment:

    Assessment should be in accordance with the following general and specific principles:
  • The initial assessment activities should focus on gathering evidence in terms of the main outcomes expressed in the titles of the unit standards to ensure assessment is integrated rather than fragmented. Where assessment at title level is unmanageable, then the assessment can focus on each specific outcome, or groups of specific outcomes. Take special note of the need for integrated assessment.
  • Evidence must be gathered across the entire range specified in each unit standard, as applicable. Assessment activities should be as close to the real performance as possible, and where simulations or role-plays are used, there should be supporting evidence to prove that the candidate is able to perform in the real situation.

    All assessments should be conducted in accordance with the following universally accepted principles of assessment:
  • Use appropriate, fair and manageable methods that are integrated into real work-related or learning situations;
  • Judge evidence on the basis of its validity, currency, authenticity and sufficiency; and
  • Ensure assessment processes are systematic, open and consistent. 
    		•

    INTERNATIONAL COMPARABILITY 
    International qualifications were examined to ensure the qualifications model and unit standards proposed are comparable in terms of qualifications levels, scope of coverage and competencies covered.

    Qualifications from the following countries and sites were researched:
  • Australia (National Training Information Service)
  • UK (Chartered Institute of Housing, City and Guilds)
  • New Zealand (National Qualifications Framework)
  • Canada (Department of Human Resources and Skills Development)
  • Holland
  • Sweden
  • Norway

    The latter four (Canada, Holland, Sweden and Norway) were included in the research because they have active social housing movements and useful exchanges have already taken place between those countries and South Africa. However, no useful material could be found from any of them.

    Holland: Investigations conducted through Dutch social housing technical experts currently in South Africa revealed that Holland does not have an NQF type structure, so a sector-based qualification system has been considered for social housing. At present this has not materialised. Some ad hoc or short courses in social housing were found. The most promising of these was described in Dutch, which made interpretation difficult, but it appears that many of the topics covered by this qualification are also covered, interestingly, with a task orientation similar to ours. Some university-based courses in urban renewal or urban development are available, but these are not considered relevant to the present discussion.

    Sweden: In Sweden, the only qualifications for social housing that could be found related to trades in construction. These were not considered relevant to the present study.

    Norway: No sector-wide or even national qualifications were found for social housing, except some relating to construction.

    New Zealand: Although New Zealand has an NQF very similar to ours, nothing on social housing could be found. The closest was several unit standards from the field Family, community and social studies, for example a level 2 unit "Complete a study of societal influences on housing". This is not related to social housing.

    This leaves the results from Australia and the UK that provided useful comparisons.

    Australia: The National Training Information Service of the National Australian Training Authority revealed that there are three national qualifications in social housing. These are:
  • CHC30702: Certificate III in Social Housing
  • CHC40802: Certificate IV in Social Housing
  • CHC50602: Diploma of Social Housing

    The first is introductory and is aimed at the admin assistant level. It focuses mostly on the social issues rather than any technical or maintenance issues. The Level IV certificate is intended for housing officers. It includes some management training, but is primarily for leasing and tenancy management functions. The Diploma of Social Housing is management oriented, and seems focused on middle to senior management who require a general understanding of social housing rather than a more task-oriented focus.

    Overall these Australian qualifications are similar in style and coverage to this qualification in social housing. They have fewer core unit standards and more electives, and they are more generic than this qualification, which is more task-oriented. Given the emerging nature of the social housing sector in South Africa and it skills base, this greater task-orientation is to be expected and is considered appropriate.

    United Kingdom: The Chartered Institute of Housing is the primary agency for training in social housing. The qualifications obtained through the CIH are:
  • Level 2 Certificate in Housing - very basic, not much practical. Aimed at volunteer/intro level
  • Level 3 Certificate in Housing - for those who are more directly or actively involved in social housing, has an academic slant and is not very applied.
  • Level 3 National Certificate in Tenant Participation and Neighbourhood Renewal
  • Level 4 Certificate/Diploma in Housing
  • Professional qualifications - these are courses that can be taken at undergraduate level or at postgraduate level, either to re-orientate another degree course towards housing, or to extend an existing housing degree course.

    In all cases these courses have both an academic and a practical component. The academic component of each seems to have preceded the practical, with the result that the qualifications have a theoretical emphasis, and are generalist in nature. The practical components of the qualifications were only recently developed and, as with the Australian qualifications, are more general and less task-oriented than ours. The tendency is also to cover issues of relevance to the sector as a whole rather than at the organisational level. This may be a direction we in South Africa will have to pursue later, but our present need is for more on the job and focused training. For this reason, while the levels of the UK qualifications at UK level 4 are comparable to this qualifications, the latter is considered more appropriate for our present needs. 
    		•

    ARTICULATION OPTIONS 
    This qualification would articulate with the proposed Certificate Social Housing Property Development, and vice versa, as well as provide articulation possibilities with the registered qualifications in the sub-field of Real Estate. 

    MODERATION OPTIONS 
  • Providers offering learning towards this qualification or the component unit standards must be accredited by the relevant ETQA.
  • Moderation of assessment will be overseen by the relevant ETQA according to moderation principles and the agreed ETQA procedures. 
    		•

    CRITERIA FOR THE REGISTRATION OF ASSESSORS 
    Registration of assessors:
  • Assessors must be registered in terms of the requirements of SAQA and the relevant ETQA. 
    		•

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2012; 2015. 

    NOTES 
    Structure of the qualification:

    The qualification has the following general structure:

    Qualification Rationale and Purpose:
    The rationale and purpose provides, among other things, a broad description of what holders of the qualification can do.

    Exit Level Outcomes:
    The qualification is further defined by means of a number of Exit Level Outcomes (ELOs). These ELOs provide a means for candidates to exit the qualification with recognition for clusters of competencies, even if they do not achieve the whole qualification. The ELOs also provide a means to organise the unit standards into coherent clusters, thus facilitating integrated assessment.

    Associated Unit Standards:
    Each ELO is further defined by means of the associated unit standards. Some of these unit standards may be indicated as CORE (compulsory), while others may be identified as ELECTIVES, with rules of combination provided. Assessment criteria are provided for each ELO where required, mainly to address the need for evidence of integration of competencies.

    Specific outcomes, Range statements, Assessment criteria:
    Each unit standard contains details of specific outcomes, range statements and assessment criteria, thus making it possible for assessors to judge competence in terms of each unit standard, while at the same time providing possible evidence of integration of competencies.

    The unit standards as learning components of the qualification and their rules of combination are described in 'Qualification Rules'. 

    UNIT STANDARDS: 
      ID UNIT STANDARD TITLE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
    Core  10056  Analyse and interpret data and marketing information  Level 5  Level TBA: Pre-2009 was L5  8 
    Core  15096  Demonstrate an understanding of stress in order to apply strategies to achieve optimal stress levels in personal and work situations  Level 5  Level TBA: Pre-2009 was L5  5 
    Core  10149  Support the project environment and activities to deliver project objectives  Level 5  Level TBA: Pre-2009 was L5  14 
    Core  117732  Demonstrate and apply knowledge of legislation relating to credit control policies and procedures for social housing institutions  Level 6  Level TBA: Pre-2009 was L6  12 
    Core  117724  Demonstrate knowledge and understanding of the role, responsibilities and functions of social housing institution (SHI) boards and board members  Level 6  Level TBA: Pre-2009 was L6  8 
    Core  13107  Develop understanding within an organisation about the risks associated with its functioning and contexts  Level 6  Level TBA: Pre-2009 was L6  5 
    Core  117721  Explain and evaluate social housing concepts, principles and processes  Level 6  Level TBA: Pre-2009 was L6  12 
    Core  117740  Manage vacancy and occupancy rates in social housing  Level 6  Level TBA: Pre-2009 was L6  12 
    Core  117736  Plan, design and manage a maintenance programme for social housing  Level 6  Level TBA: Pre-2009 was L6  12 
    Core  7880  Prepare, implement, manage and control budgets  Level 6  Level TBA: Pre-2009 was L6  10 
    Fundamental  12891  Apply concepts and principles of business ethics in the professional environment  Level 6  Level TBA: Pre-2009 was L6  5 
    Elective  11273  Apply Fundamental Concepts of Supply Chain Management Optimisation  Level 5  Level TBA: Pre-2009 was L5  8 
    Elective  11903  Co-ordinate the development and implementation of organisational social responsibility strategies  Level 5  Level TBA: Pre-2009 was L5  5 
    Elective  10041  Conduct a marketing situational analysis  Level 5  Level TBA: Pre-2009 was L5  5 
    Elective  110058  Demonstrate a critical understanding of theories and principles of transformative development practice  Level 5  Level TBA: Pre-2009 was L5  8 
    Elective  10050  Integrate marketing plans with business process  Level 5  Level TBA: Pre-2009 was L5  6 
    Elective  10146  Supervise a project team of a developmental project to deliver project objectives  Level 5  Level TBA: Pre-2009 was L5  14 
    Elective  117757  Establish a social housing institution  Level 6  Level TBA: Pre-2009 was L6  10 


    LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: 
     
    NONE 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.