SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Plan, design and manage a maintenance programme for social housing 
SAQA US ID UNIT STANDARD TITLE
117736  Plan, design and manage a maintenance programme for social housing 
ORIGINATOR
SGB Real Estate 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Cleaning, Domestic, Hiring, Property and Rescue Services 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 6  Level TBA: Pre-2009 was L6  12 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Registered" 		 2004-12-02  2007-12-02  SAQA 1357/04 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2008-12-02   2011-12-02  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard will be useful for people who are employed as Property Managers or fulfil a property management function in a social housing institution. Such people will need to set up both routine and preventive maintenance and quality management systems and ensure that relevant staff such as maintenance staff, housing supervisors and service providers carry out their functions in terms of these systems. Resident satisfaction with maintenance provision is an underlying element of this unit standard.

The learner who has achieved this unit standard is capable of:
  • Demonstrating the knowledge required to manage a maintenance programme
  • Managing the contracting of service providers
  • Managing the financial efficiency of a maintenance programme
  • Developing and managing a system for routine maintenance
  • Developing and managing a system for preventive maintenance 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that the learner will have a sound knowledge of property management, procurement procedures, social housing principles and procedures, and an understanding of the relationships between the quality of the product, customer satisfaction and financial risk in the social housing context. 

    UNIT STANDARD RANGE 
    Social housing includes rental and co-operative housing. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Demonstrate the knowledge required to manage a maintenance programme. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The operation of all major physical systems in a range of social housing building types is described and explained. 
    ASSESSMENT CRITERION RANGE 
    Building types includes high-rise, low rise apartment complexes, duplex, single dwellings and any others that might typically be found in social housing.
     

    ASSESSMENT CRITERION 2 
    The common maintenance requirements of all major physical systems in social housing buildings are identified and described. 
    ASSESSMENT CRITERION RANGE 
    Detailed technical or engineering knowledge is not required. Maintenance requirements should include routine and preventive maintenance.
     

    ASSESSMENT CRITERION 3 
    The relationships between the quality of the product, customer satisfaction and financial risk in the social housing context are explained. 

    SPECIFIC OUTCOME 2 
    Manage the contracting of service providers. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Concepts such as service level agreements, performance management quality control and accountability management are explained. 

    ASSESSMENT CRITERION 2 
    Procedures for the effective and accountable contracting of service providers are developed. 

    ASSESSMENT CRITERION 3 
    Standard or pro forma contract forms that meet company and legislative requirements as well as allow for performance management and quality control are developed. 

    SPECIFIC OUTCOME 3 
    Manage the financial efficiency of a maintenance programme. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The concept of financial efficiency in relation to routine and preventive maintenance is explained. 
    ASSESSMENT CRITERION RANGE 
    Financial efficiency includes, for example, minimising expenditure, maximising returns on expenditure, maximising cost recovery from residents, preventing overcharging or double charging, cost efficient replacement and repair procedures, use of quality products for long-term cost efficiency.
     

    ASSESSMENT CRITERION 2 
    Systems for ensuring financial efficiency in routine and preventive maintenance programmes are developed and explained. 
    ASSESSMENT CRITERION RANGE 
    Systems can be electronic or manual or a combination of these.
     

    ASSESSMENT CRITERION 3 
    Implementation of the system is monitored, evaluated and adjusted accordingly. 

    SPECIFIC OUTCOME 4 
    Develop and manage a system for routine maintenance. 
    OUTCOME RANGE 
    Routine maintenance includes day-to-day repair work and is most often minor work, but can include major works. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    A system, taking into account suitable authority levels, for reporting, assessing, responding appropriately to and authorising payment on maintenance-related issues is developed. 

    ASSESSMENT CRITERION 2 
    A quality management system suitable for routine maintenance services provided by external service providers or in-house maintenance staff as applicable is developed according to best practice. 

    ASSESSMENT CRITERION 3 
    A system to ensure units are ready for new residents on time is developed. 
    ASSESSMENT CRITERION RANGE 
    This system needs to include requirements of staff in the leasing department and take account of the contextual pressures experienced at month-end periods in the buildings.
     

    ASSESSMENT CRITERION 4 
    Implementation of the system is monitored, evaluated and adjusted accordingly. 

    ASSESSMENT CRITERION 5 
    A procedure for developing adequate technical skills and knowledge of procedures of appropriate staff is developed. 

    SPECIFIC OUTCOME 5 
    Develop and manage a system for preventive maintenance. 
    OUTCOME RANGE 
    Preventive maintenance includes systematically planned work (pro-active) and is more often large-scale or major work, but can include minor work. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    A system of periodic building inspections intended to identify and plan preventive maintenance work is developed according to best practice. 

    ASSESSMENT CRITERION 2 
    A quality management system suitable for preventive maintenance services provided by external service providers or in-house maintenance staff as applicable is developed according to best practice. 

    ASSESSMENT CRITERION 3 
    Implementation of the system is monitored, evaluated and adjusted accordingly. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant accredited Education and Training Quality Assurance Body (ETQA), or with an ETQA that has a Memorandum of Agreement with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or will assess this unit standard must be accredited as a provider with the relevant accredited ETQA.
  • Moderation of assessment will be overseen by the relevant accredited ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures.
  • Moderators must be registered as assessors with the relevant ETQA, or with an ETQA that has a Memorandum of Agreement with the relevant ETQA.
  • Therefore, anyone wishing to be assessed against this unit standard may apply to be assessed by any assessment agency, assessor or provider institution that is accredited by the relevant accredited ETQA. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Knowledge considered to be critical evidence of competence is included in the assessment criteria explicitly, or can be inferred by performance. This includes knowledge on:
  • Service provider contracting systems, service level agreements
  • Quality management systems
  • Financial efficiency
  • Broad technical knowledge of maintenance needs 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems by using critical and creative thinking by, e.g., managing the financial efficiency of a maintenance programme according to the assessment criteria for specific outcome: " Manage the financial efficiency of a maintenance programme ". 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team by, e.g., acting as member and leader of a maintenance team according to the assessment criteria for specific outcomes: " Manage the contracting of service providers " to " Develop and manage a system for routine maintenance ". 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly and effectively by, e.g., developing and managing a system for routine maintenance according to the assessment criteria for specific outcome: " Develop and manage a system for routine maintenance ". 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information by, e.g., assessing information relating to setting up maintenance programmes in a social housing institution according to assessment criterion: " A system, taking into account suitable authority levels, for reporting, assessing, responding appropriately to and authorising payment on maintenance-related issues is developed ". 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively by, e.g., managing maintenance staff or service providers according to the assessment criteria for specific outcomes: " Manage the contracting of service providers " to " Develop and manage a system for routine maintenance ". 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically setting up maintenance systems according to assessment criterion: " Systems for ensuring financial efficiency in routine and preventive maintenance programmes are developed and explained
    Range: Systems can be electronic or manual or a combination of these ". 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems by, e.g., explaining the interrelatedness between physical quality of buildings, customer satisfaction and financial risk in social housing according to assessment criterion: " The relationships between the quality of the product, customer satisfaction and financial risk in the social housing context are explained ". 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  49198   National Certificate: Social Housing Property Management  Level 6  Level TBA: Pre-2009 was L6  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  PSETA 
    Elective  58246   Bachelor of Human Settlements Development  Level 6  Level TBA: Pre-2009 was L6  Passed the End Date -
    Status was "Reregistered"     		 2018-06-30   


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.