SAQA

All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.

SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED QUALIFICATION THAT HAS PASSED THE END DATE:

National Certificate: Tourism: Guiding

SAQA QUAL ID	QUALIFICATION TITLE
20155	National Certificate: Tourism: Guiding
ORIGINATOR
SGB Tourism Guiding
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY			NQF SUB-FRAMEWORK
Was CATHSSETA until Last Date for Achievement			OQSF - Occupational Qualifications Sub-framework
QUALIFICATION TYPE	FIELD		SUBFIELD
National Certificate	Field 11 - Services		Hospitality, Tourism, Travel, Gaming and Leisure
ABET BAND	MINIMUM CREDITS	PRE-2009 NQF LEVEL	NQF LEVEL	QUAL CLASS
Undefined	144	Level 4	NQF Level 04	Regular-Unit Stds Based
REGISTRATION STATUS		SAQA DECISION NUMBER	REGISTRATION START DATE	REGISTRATION END DATE
Passed the End Date - Status was "Reregistered"		SAQA 0160/05	2007-06-13	2009-09-09
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2010-09-09		2013-09-09

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This qualification is replaced by:

Qual ID	Qualification Title	Pre-2009 NQF Level	NQF Level	Min Credits	Replacement Status
71549	Further Education and Training Certificate: Tourist Guiding	Level 4	NQF Level 04	134	Complete

PURPOSE AND RATIONALE OF THE QUALIFICATION

In the context of the guiding sector, this qualification will enable the creation of innovative and exciting guided experiences. A qualifying learner will be able to contribute positively towards the guiding sector as a part of Southern Africa`s tourism industry.

A learner who has achieved this qualification will be capable of combining a range of life-long learning skills and a knowledge of South African tourism issues, integrating these within a context to produce multi-skilled guiding practices.

In addition they will be positioned to further their learning, practice and career within the guiding sector - either at further levels or in other areas of practice. Expansion into other sectors of tourism is also possible.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

It is assumed that learners wishing to enter a programme leading to this qualification have literacy, numeracy and communication equivalent to NQF Level 3.

Recognition of prior learning:

This qualification may be achieved in part or in whole through the recognition of prior learning.

RECOGNISE PREVIOUS LEARNING?

EXIT LEVEL OUTCOMES

1. Conduct, reflect on and improve a guided experience within a specific area that entertains and educates tourists by interpreting cultural and natural environments.
2. Research, use and plan an itinerary themselves.
3. Present authentic, balanced interpretation of general aspects of South African society as well as specific sites and resources.
4. Apply procedures to protect the social and cultural integrity of the host communities.
5. Supply appropriate alternatives to problems and constraints, taking into account issues such as the constraints of the facilities, tourist expectations, and the requirements of the host community.
6. Apply a range of presentation techniques appropriate to the audience, context and client profile.
7. Monitor and improve their own performance based on critical reviews and evaluation of the event.
8. Reflect on what they have learnt about themselves.

ASSOCIATED ASSESSMENT CRITERIA

Integrated assessment:

Integrated assessment at the level of qualification provides an opportunity for learners to show that they are able to integrate concepts, ideas and actions across unit standards to achieve competence that is grounded and coherent in relation to the purpose of the qualification.

Integrated assessment must judge the quality of the observable performance, but also the quality of the thinking that lies behind it. Assessment tools must encourage learners to give an account of the thinking and decision-making that underpin their demonstrated performance. Some assessment practices will be of a more practical nature while others will be of a more theoretical nature. The ratio between action and interpretation is not fixed, but varies according to the type and level of qualification.

A broad range of task-orientated and theoretical assessment tools may be used, with the distinction between practical knowledge and disciplinary knowledge maintained so that each takes its rightful place.

The learner must demonstrate an ability to consider a range of options and make decisions about:

1. Selecting appropriate sites, and planning routes and activities for both general and special interest tourist groups.
2. Adapting their tour to meet the requirements of clients from diverse backgrounds and with diverse interests and abilities.
3. Finding ways of presenting the happy and the sad, the proud and the painful, the shared and the disputed in recognising that there are aspects of heritage that are painful.
4. Ways to remain sensitive to the requirements, interests and perspectives of culturally diverse tour groups and host communities.

The learner must demonstrate an understanding of:

1. The importance to strive for authenticity and avoid shallow stereotyping - especially in respect of living cultural experiences, such as township tours, theme parks, cultural villages etc, that are constructed as commodities for tourist consumption.
2. The fact that both cultural and natural heritage are not simply `things to be discovered`, but that they are constructed and given meaning by living communities as they continually develop new ways of seeing themselves and the world around them.
3. A set of professional ethics and code of conduct.
4. Different and changing perspectives and how to respect the dignity and integrity of people.
5. The characteristics, complexity, intricacies and diverse nature of the specific area and host community.
6. The importance of the tourism industry as a whole and guiding as part of that system.
7. The legal framework in which tourists and tourist guides operate.

The learner must demonstrate an ability to:

1. Assess client responses to their experiences and adapt and improve their tour to meet client needs.
2. Reflect on information gathered prior to a tour and determine its appropriateness.
3. Assess the success of a tour against expectations of a target client group, with regard to theme, duration, value for money, benefit to the community/ies, accommodation, activities and other services provided.
4. Evaluate own performance as part of a team, but mostly as the leader of the team.

INTERNATIONAL COMPARABILITY

International comparability

The standards for the guiding industry have been compared against the United Kingdom standards and show a substantial degree of similarity. This qualification is therefore comparable to the equivalent UK qualification. However, incorporating these unit standards into a tourism qualification, adds a specific South African angle to the qualification, which is an advantage as it enhances portability within the broader tourism industry.

MODERATION OPTIONS

Anyone assessing a learner against this qualification must be registered as an assessor with the relevant ETQA.
Any institution offering learning that will enable achievement of this qualification, or assessment against this qualification must be accredited as a provider with the relevant ETQA.
Moderation of assessment will be overseen by the relevant ETQA according to agreed ETQA procedures.

Therefore anyone wishing to be assessed against this qualification may apply to be assessed by any assessment agency, assessor or provider institution which is accredited by the relevant ETQA.

NOTES

This qualification has been replaced by qualification 71549, which is "Further Education and Training Certificate: Guiding", Level 4, 124 credits.

13 credits must be accumulated from any Unit Standards from the field of Mathematical Literacy level 4.

UNIT STANDARDS:

	ID	UNIT STANDARD TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Core	8493	Maintain occupational health and safety	Level 2	NQF Level 02	2
Core	8535	Acquire an overview of South Africa	Level 4	NQF Level 04	9
Core	8600	Care for Customers	Level 4	NQF Level 04	3
Core	8531	Conduct a guided experience with customers	Level 4	NQF Level 04	10
Core	8555	Contribute to information distribution regarding HIV/AIDS in the workplace	Level 4	NQF Level 04	4
Core	8490	Contribute to sustainable tourism in South Africa	Level 4	NQF Level 04	4
Core	8532	Design a guided experience for customers	Level 4	NQF Level 04	5
Core	8533	Interpret guiding for tourists	Level 4	NQF Level 04	5
Core	8553	Operate in a business	Level 4	NQF Level 04	4
Core	8479	Operate within the national and international legal framework	Level 4	NQF Level 04	5
Core	8551	Oversee arrival and departure of customers	Level 4	NQF Level 04	3
Core	8550	Weave South African heritage into tourism	Level 4	NQF Level 04	9
Fundamental	7547	Operate a personal computer system	Level 2	NQF Level 02	6
Fundamental	8618	Organise oneself in the workplace	Level 2	NQF Level 02	3
Fundamental	8591	Analyse and understand social issues	Level 4	NQF Level 04	4
Fundamental	12154	Apply comprehension skills to engage oral texts in a business environment	Level 4	NQF Level 04	5
Fundamental	12155	Apply comprehension skills to engage written texts in a business environment	Level 4	NQF Level 04	5
Fundamental	9015	Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems	Level 4	NQF Level 04	6
Fundamental	8558	Collate, understand and communicate workplace data	Level 4	NQF Level 04	5
Fundamental	8570	Demonstrate an understanding of issues affecting people with special needs	Level 4	NQF Level 04	4
Fundamental	8612	Demonstrate an understanding of societal values and ethics	Level 4	NQF Level 04	4
Fundamental	8561	Function in a Team	Level 4	NQF Level 04	4
Fundamental	8556	Interact orally and in writing in the workplace	Level 4	NQF Level 04	10
Fundamental	8559	Plan and conduct research	Level 4	NQF Level 04	6
Fundamental	9016	Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts	Level 4	NQF Level 04	4
Fundamental	7468	Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues	Level 4	NQF Level 04	6
Fundamental	12153	Use the writing process to compose texts required in the business environment	Level 4	NQF Level 04	5
Elective	8440	Conduct a guided nature experience in a limited geographical area	Level 2	NQF Level 02	21
Elective	8456	Conduct a limited guided nature expierience	Level 3	NQF Level 03	20
Elective	8511	Conduct a guided cultural experience	Level 4	NQF Level 04	20
Elective	8514	Conduct a guided nature experience	Level 4	NQF Level 04	20
Elective	8518	Track animals and identify spoor using moderately difficult spoor	Level 4	NQF Level 04	50
Elective	8458	Conduct an advanced guided nature experience	Level 6	Level TBA: Pre-2009 was L6	20
Elective	8530	Track animals and identify spoor using difficult spoor	Level 6	Level TBA: Pre-2009 was L6	60
Elective	8459	View potentially dangerous animals	Level 6	Level TBA: Pre-2009 was L6	30

LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION:

When qualifications are replaced, some of their learning programmes are moved to being recorded against the replacement qualifications. If a learning programme appears to be missing from here, please check the replacement.

NONE

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

1.	DRUM BEAT SAFARIS
2.	L The Field Guides Association of Southern Africa
3.	Livingstone Tourism Academy Pty (Ltd)
4.	TSHWANE NORTH COLLEGE FOR FET PRETORIA C