SAQA

All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.

SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Operate in a business

SAQA US ID	UNIT STANDARD TITLE
8553	Operate in a business
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 11 - Services			Hospitality, Tourism, Travel, Gaming and Leisure
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 4	NQF Level 04	4
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2018-07-01	2023-06-30	SAQA 06120/18
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2026-06-30		2029-06-30

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

The learner achieving this unit standard will be able to:
Analyse a business and determine the way it functions. The learner will be able to operate in and contribute to the profitability of a business, thereby enhancing the learner`s motivation and employability.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

Numeracy, literacy and communication skills ABET 4.

UNIT STANDARD RANGE

Range statements are described by SAQA as a "general guide to the level, scope and complexity".
These are provided in the modifiers under each specific outcome.

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Describe typical ways that departments in a business are inter-dependant.

OUTCOME NOTES

Describe typical ways that departments in a business are inter-dependant to ensure sustainable profit.

OUTCOME RANGE

Sales department dependant on marketing department; accounts dependant on administration.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

When conducting assessments, assessors must ensure that they are familiar with the full text of the Unit Standards being assessed.

They must ensure that the assessment covers the specific outcomes, critical cross-field outcomes and essential embedded knowledge.

As each situation is different, it will be necessary to develop assessment activities and tools, which are appropriate to the contexts in which practitioners are working. These activities and tools may include self-assessment, peer assessment; formative and summative assessment.

The specific outcomes and essential embedded knowledge must be assessed in relation to each other. If a practitioner is able to explain the essential embedded knowledge but is unable to perform the specific outcomes, they should not be assessed as competent. Similarly, if a practitioner is able to perform the specific outcomes but is unable to explain or justify their performance in terms of the essential embedded knowledge, they should not be assessed as competent.

METHOD OF ASSESSMENT
Assessment should include practical demonstration of competence, either in the workplace or through work-realistic, out-of-classroom simulation.

A range of assessment methods should be used, including:

Direct observation - watch the practitioner carry out the task or produce a desired outcome during the course of his or her normal work under normal workplace conditions
Product sample - examine the outcomes previously produced by the practitioner
Simulation of a specific task - set a specific task for the practitioner to demonstrate in a simulated environment
Questioning (verbal or written) - ask relevant questions linked to the unit standard
Testimony - collect a portfolio of evidence from suitable people (e.g.: reports from a third party).

Integrated assessment
It may be more effective and efficient to assess a number of unit standards together thus reducing the overall number of assessment 'events'.

Consider a complete activity in the workplace (the 'whole of work' approach) and see which unit standards relate to this activity.

Work out how practitioners could collect evidence on a number of unit standards at the same time covering all the critical aspects of the standards

Ensure that commonalities that exist between a number of unit standards are captured in a way that makes sense for assessment.

SPECIFIC OUTCOME 2

Identify and locate the different facilities, departments and services of the organisation.

OUTCOME RANGE

Conference facilities.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Consider a complete activity in the workplace (the 'whole of work' approach) and see which unit standards relate to this activity.

Work out how practitioners could collect evidence on a number of unit standards at the same time covering all the critical aspects of the standards

Ensure that commonalities that exist between a number of unit standards are captured in a way that makes sense for assessment.

SPECIFIC OUTCOME 3

Describe products and services provided by the organisation.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Consider a complete activity in the workplace (the 'whole of work' approach) and see which unit standards relate to this activity.

Work out how practitioners could collect evidence on a number of unit standards at the same time covering all the critical aspects of the standards

Ensure that commonalities that exist between a number of unit standards are captured in a way that makes sense for assessment.

SPECIFIC OUTCOME 4

Encourage and record feedback received from customers and initiate service improvement.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Consider a complete activity in the workplace (the 'whole of work' approach) and see which unit standards relate to this activity.

Work out how practitioners could collect evidence on a number of unit standards at the same time covering all the critical aspects of the standards

Ensure that commonalities that exist between a number of unit standards are captured in a way that makes sense for assessment.

SPECIFIC OUTCOME 5

Maintain confidentiality of sensitive information and documents to protect customers & the business.

OUTCOME RANGE

Passports / ID documents; personal information of customers.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Consider a complete activity in the workplace (the 'whole of work' approach) and see which unit standards relate to this activity.

Work out how practitioners could collect evidence on a number of unit standards at the same time covering all the critical aspects of the standards

Ensure that commonalities that exist between a number of unit standards are captured in a way that makes sense for assessment.

SPECIFIC OUTCOME 6

Understand and operate within given budgets.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Consider a complete activity in the workplace (the 'whole of work' approach) and see which unit standards relate to this activity.

Work out how practitioners could collect evidence on a number of unit standards at the same time covering all the critical aspects of the standards

Ensure that commonalities that exist between a number of unit standards are captured in a way that makes sense for assessment.

SPECIFIC OUTCOME 7

Charge customers for services and process credit or cash sales.

OUTCOME NOTES

Charge customers for services and process credit or cash sales in accordance with the accepted practice.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Consider a complete activity in the workplace (the 'whole of work' approach) and see which unit standards relate to this activity.

Work out how practitioners could collect evidence on a number of unit standards at the same time covering all the critical aspects of the standards

Ensure that commonalities that exist between a number of unit standards are captured in a way that makes sense for assessment.

SPECIFIC OUTCOME 8

Issue invoices and receipts if necessary.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Consider a complete activity in the workplace (the 'whole of work' approach) and see which unit standards relate to this activity.

Work out how practitioners could collect evidence on a number of unit standards at the same time covering all the critical aspects of the standards

Ensure that commonalities that exist between a number of unit standards are captured in a way that makes sense for assessment.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
2. Any institution offering learning that will enable achievement of this unit standard or will assess this unit standard must be accredited as a provider with the relevant ETQA.
3. Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures.

Therefore anyone wishing to be assessed against this unit standard may apply to be assessed by any assessment agency, assessor or provider institution which is accredited by the relevant ETQA.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

The learner is able to demonstrate knowledge and understanding of:
1. Typical departments in a business.
2. Different types of business (private company, public company, closed corporation, partnerships)
3. Different organisational structures.
4. Importance of Budgets.
5. Explain working aspects of the VAT system (paying VAT, receiving VAT and submitting returns to the Receiver of Revenue).

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO IDENTIFYING

Problem solving relates to:

Encourage and record feedback received from customers and initiate service improvement.

Maintain confidentiality of sensitive information and documents to protect customers & the business.

Understand and operate within given budgets.

UNIT STANDARD CCFO WORKING

Team work relates to:

Describe typical ways that departments in a business are inter-dependant to ensure sustainable profit.

Describe products and services provided by the organisation and explain the importance of promoting these.

Encourage and record feedback received from customers and initiate service improvement.

UNIT STANDARD CCFO ORGANISING

Self-organisation and management relates to:

Describe typical ways that departments in a business are inter-dependant to ensure sustainable profit.

Identify and locate the different facilities, departments and services of the organisation.

Describe products and services provided by the organisation and explain the importance of promoting these.

Encourage and record feedback received from customers and initiate service improvement.

Maintain confidentiality of sensitive information and documents to protect customers & the business.

Understand and operate within given budgets.

UNIT STANDARD CCFO COLLECTING

Information evaluation relates to:

Encourage and record feedback received from customers and initiate service improvement.

Maintain confidentiality of sensitive information and documents to protect customers & the business.

Understand and operate within given budgets.

Charge customers for services and process credit or cash sales in accordance with the accepted practice.

Issue invoices and receipts if necessary.

UNIT STANDARD CCFO COMMUNICATING

Communication relates to:

Describe typical ways that departments in a business are inter-dependant to ensure sustainable profit.

Describe products and services provided by the organisation and explain the importance of promoting these.

Encourage and record feedback received from customers and initiate service improvement.

UNIT STANDARD CCFO DEMONSTRATING

Inter-relatedness of systems relates to:

Describe typical ways that departments in a business are inter-dependant to ensure sustainable profit.

Identify and locate the different facilities, departments and services of the organisation.

Describe products and services provided by the organisation and explain the importance of promoting these.

Understand and operate within given budgets.

Charge customers for services and process credit or cash sales in accordance with the accepted practice.

Issue invoices and receipts if necessary.

REREGISTRATION HISTORY

As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015.

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Core	48433	National Certificate: Conservation: Species Care in Controlled Environments	Level 2	NQF Level 02	Passed the End Date - Status was "Reregistered"	2023-06-30	CATHSSETA
Core	17174	National Certificate: Tourism: Guiding	Level 2	NQF Level 02	Passed the End Date - Status was "Reregistered"	2023-06-30	CATHSSETA
Core	48883	Further Education and Training Certificate: Small Business Advising (Information Support)	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	SERVICES
Core	17492	National Certificate: Tourism: Car Rental	Level 4	NQF Level 04	Passed the End Date - Status was "Registered"	2004-06-13	CATHSSETA
Core	17390	National Certificate: Tourism: Event Support	Level 4	NQF Level 04	Passed the End Date - Status was "Registered"	2004-06-13	Was CATHSSETA until Last Date for Achievement
Core	20155	National Certificate: Tourism: Guiding	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2009-09-09	Was CATHSSETA until Last Date for Achievement
Core	20513	National Certificate: Tourism: Reception	Level 4	NQF Level 04	Passed the End Date - Status was "Registered"	2004-10-10	CATHSSETA
Core	20153	National Certificate: Conservation: Fisheries Resource Management	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2012-06-30	CATHSSETA
Core	18943	National Certificate: Tourism: Cabin Crew	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2009-01-10	CATHSSETA
Fundamental	24195	National Certificate: Community Conservation: Practice and Co-ordination	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Registered"	2006-04-09	CATHSSETA
Elective	48435	Further Education and Training Certificate: Captive Animal Management	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	CATHSSETA
Elective	58930	Further Education and Training Certificate: Professional Hunting	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	CATHSSETA
Elective	48399	Further Education and Training Certificate: Sugar Processing	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	AgriSETA

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

1.	RCL Foods-Sugar & Milling (MP)
2.	Wildlife and Environment Society of SA