SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED QUALIFICATION THAT HAS PASSED THE END DATE: 

National Certificate: Dealing 
SAQA QUAL ID QUALIFICATION TITLE
14114  National Certificate: Dealing 
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY NQF SUB-FRAMEWORK
Was CATHSSETA until Last Date for Achievement  OQSF - Occupational Qualifications Sub-framework 
QUALIFICATION TYPE FIELD SUBFIELD
National Certificate  Field 11 - Services  Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND MINIMUM CREDITS PRE-2009 NQF LEVEL NQF LEVEL QUAL CLASS
Undefined  120  Level 3  NQF Level 03  Regular-Unit Stds Based 
REGISTRATION STATUS SAQA DECISION NUMBER REGISTRATION START DATE REGISTRATION END DATE
Passed the End Date -
Status was "Reregistered" 		 SAQA 0160/05  2007-01-23  2010-01-23 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2011-01-23   2014-01-23  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This qualification is replaced by: 
Qual ID Qualification Title Pre-2009 NQF Level NQF Level Min Credits Replacement Status
63269  National Certificate: Gaming Operations  Level 3  NQF Level 03  130  Complete 

PURPOSE AND RATIONALE OF THE QUALIFICATION 
This qualification has been developed for slot operation personnel in the gaming industry. The gaming industry is a high growth area and it is essential that the employees within the industry comply with regulations and demonstrate a high standard internationally. This qualification will ensure that these needs are met. It will also provide the basis for further development of the learner into management areas within the gaming industry. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
It is assumed that a GEC certificate or equivalent has been obtained by the candidate at level 1. 

RECOGNISE PREVIOUS LEARNING? 
N 

EXIT LEVEL OUTCOMES 
On completion of this qualification, the learner will be able to:
  • Provide customer service
  • Process incoming and outgoing telephone calls
  • Display Cultural Awareness in Dealing with Customers and Colleagues
  • Describe layout, services and facilities of the organisation
  • Communicate verbally
  • Maintain effective working relationships with other members of staff
  • Maintain a Secure Working Environment
  • Maintain a Safe Working Environment
  • Maintain health, hygiene and professional appearance
  • Identify work opportunities
  • Apply for a job or experience placement
  • Demonstrate Compliance in a Casino Environment
  • Demonstrate Chip Handling Dexterity
  • Comply with Security Procedures for Dealers
  • Demonstrate Casino Arithmetic for Dealers
  • Recognise and Report Customer Cheat Moves
  • Deal Blackjack
  • Deal American Roulette
  • Demonstrate and Explain Accepted Code of Conduct and Business Procedures within the Casino
  • Develop and Update Gaming Industry Knowledge
  • Deal Poker
  • Manage the float
  • Develop Self within Job Role. 
    		•

    ASSOCIATED ASSESSMENT CRITERIA 
    Integrated Assessment:

    Integrated assessment is accomplished through assessing more than one unit standard at a time. There are also a number of unit standards that are integrative in nature, specifically:
  • GS20 - "Deal blackjack"
  • GS21 - "Deal American roulette". 
    		•

    ARTICULATION OPTIONS 
    This qualification will able to articulate with other qualifications in the sub-field once the other qualifications have been registered. (A grid of unit standards and the qualifications that each standard can be linked to has been attached). 

    MODERATION OPTIONS 
    Moderation shall be at the discretion of the relevant ETQA, so long as it complies with SAQA requirements. 

    CRITERIA FOR THE REGISTRATION OF ASSESSORS 
    Assessors shall have the technical competence to achieve the qualification themselves and shall have achieved an assessor qualification as required by the relevant ETQA. 

    NOTES 
    This qualification has been replaced by qualification 63269, which is "National Certificate: Gaming Operations", Level 3, 128 credits. 

    UNIT STANDARDS: 
      ID UNIT STANDARD TITLE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
    Core  7900  Demonstrate chip handling dexterity  Level 2  NQF Level 02  8 
    Core  7901  Comply with security procedures for dealers  Level 3  NQF Level 03  3 
    Core  7905  Deal American roulette  Level 3  NQF Level 03  20 
    Core  7904  Deal Blackjack  Level 3  NQF Level 03  6 
    Core  7908  Deal poker  Level 3  NQF Level 03  2 
    Core  7902  Demonstrate Casino arithmetic for dealers  Level 3  NQF Level 03  12 
    Core  7897  Demonstrate Compliance In a Casino Environment  Level 3  NQF Level 03  2 
    Core  7911  Manage the float  Level 3  NQF Level 03  4 
    Core  7906  Demonstrate and explain accepted code of conduct and Business procedures within the Casino  Level 4  NQF Level 04  2 
    Core  7907  Develop and update gaming industry knowledge  Level 4  NQF Level 04  1 
    Core  7821  Develop self within the job role  Level 4  NQF Level 04  3 
    Core  7903  Recognise and report customer cheat moves  Level 4  NQF Level 04  2 
    Fundamental  7800  Maintain health, hygiene and a professional appearance  Level 1  NQF Level 01  1 
    Fundamental  7793  Describe layout, services and facilities of the organisation  Level 2  NQF Level 02  1 
    Fundamental  7813  Identify work opportunities  Level 2  NQF Level 02  2 
    Fundamental  7799  Maintain a safe working environment  Level 2  NQF Level 02  2 
    Fundamental  7812  Perform basic calculations  Level 2  NQF Level 02  3 
    Fundamental  7815  Apply for a job or work experience placement  Level 3  NQF Level 03  2 
    Fundamental  7794  Communicate verbally  Level 3  NQF Level 03  8 
    Fundamental  7796  Maintain a secure working environment  Level 3  NQF Level 03  1 
    Fundamental  11235  Maintain effective working relationships with other members of staff  Level 3  NQF Level 03  1 
    Fundamental  7790  Process incoming and outgoing telephone calls  Level 3  NQF Level 03  3 
    Fundamental  7791  Display cultural awareness in dealing with customers and colleagues  Level 4  NQF Level 04  4 
    Fundamental  7789  Provide Customer Service  Level 4  NQF Level 04  8 
    Elective  7792  Maintain data in a computer system  Level 2  NQF Level 02  4 
    Elective  7786  Operate a Computer  Level 3  NQF Level 03  8 
    Elective  7909  Operate the game of Punto Banco  Level 3  NQF Level 03  6 
    Elective  7782  Analyse a business and determine the way it functions  Level 4  NQF Level 04  3 
    Elective  7784  Communicate in a business environment  Level 4  NQF Level 04  6 
    Elective  7910  Deal dice  Level 4  NQF Level 04  30 
    Elective  7854  Provide First Aid  Level 4  NQF Level 04  4 
    Elective  7912  Recognise and report staff cheat moves  Level 4  NQF Level 04  2 


    LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: 
    When qualifications are replaced, some of their learning programmes are moved to being recorded against the replacement qualifications. If a learning programme appears to be missing from here, please check the replacement.
     
    NONE 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.