SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Recognise and report customer cheat moves 
SAQA US ID UNIT STANDARD TITLE
7903  Recognise and report customer cheat moves 
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 
2007-01-23  2008-09-17  SAQA 0160/05 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2009-09-17   2012-09-17  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard is replaced by: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
258062  Recognise and report customer cheat moves  Level 3  NQF Level 03   

PURPOSE OF THE UNIT STANDARD 
Each learner must be able to recognise potential cheat move situations and know the procedures for dealing with suspected cheats. The learner must understand the impact on the organisation if cheat moves are not recognised and reported. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
None 

UNIT STANDARD RANGE 
Range statements are included with specific outcomes as necessary. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Describe potential situations/areas for cheat moves. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
ASSESSMENT CRITERION NOTES 
This unit standard must be assessed in the workplace or a realistic working environment. 

ASSESSMENT CRITERION 2 
2. Evaluate the learner's ability to meet the outcomes consistently. 
ASSESSMENT CRITERION NOTES 
  • This unit can be assessed by a combination of observation, questioning and role-plays.
  • Observation must occur in a real or simulated situation in which the learner can identify where cheat moves may occur.
  • Use Role-plays supplemented by questioning to assess the learner on different situations.
    Use role-plays supplemented by questioning to assess the learner on different cheat moves.
  • Product sample pit incident reports for accuracy.
  • This unit should be assessed in conjunction with the unit standard 'Describe and Implement Security Procedures For Dealers'. 
  • ASSESSMENT CRITERION RANGE 
  • Situations: suspicious movements of patrons or teams of patrons.
  • Cheat moves: moving chips on layout, reduce/increase bet, collusion, dispute call bet, distracting the dealer, late bet, marked cards.
     

  • ASSESSMENT CRITERION 3 
    3. Use surveillance target reports as an additional assessment tool where necessary. 

    ASSESSMENT CRITERION 4 
    4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 6 
    6. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 2 
    Describe a range of common customer cheat moves. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
    This unit standard must be assessed in the workplace or a realistic working environment. 

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit can be assessed by a combination of observation, questioning and role-plays.
  • Observation must occur in a real or simulated situation in which the learner can identify where cheat moves may occur.
  • Use Role-plays supplemented by questioning to assess the learner on different situations.
    Use role-plays supplemented by questioning to assess the learner on different cheat moves.
  • Product sample pit incident reports for accuracy.
  • This unit should be assessed in conjunction with the unit standard 'Describe and Implement Security Procedures For Dealers'. 
  • ASSESSMENT CRITERION RANGE 
  • Situations: suspicious movements of patrons or teams of patrons.
  • Cheat moves: moving chips on layout, reduce/increase bet, collusion, dispute call bet, distracting the dealer, late bet, marked cards.
     

  • ASSESSMENT CRITERION 3 
    3. Use surveillance target reports as an additional assessment tool where necessary. 

    ASSESSMENT CRITERION 4 
    4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 6 
    6. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 3 
    State Gaming Board and company procedures for handling and reporting cheats. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
    This unit standard must be assessed in the workplace or a realistic working environment. 

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit can be assessed by a combination of observation, questioning and role-plays.
  • Observation must occur in a real or simulated situation in which the learner can identify where cheat moves may occur.
  • Use Role-plays supplemented by questioning to assess the learner on different situations.
    Use role-plays supplemented by questioning to assess the learner on different cheat moves.
  • Product sample pit incident reports for accuracy.
  • This unit should be assessed in conjunction with the unit standard 'Describe and Implement Security Procedures For Dealers'. 
  • ASSESSMENT CRITERION RANGE 
  • Situations: suspicious movements of patrons or teams of patrons.
  • Cheat moves: moving chips on layout, reduce/increase bet, collusion, dispute call bet, distracting the dealer, late bet, marked cards.
     

  • ASSESSMENT CRITERION 3 
    3. Use surveillance target reports as an additional assessment tool where necessary. 

    ASSESSMENT CRITERION 4 
    4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 6 
    6. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 4 
    Describe the impact on the organisation if cheat moves are not recognised and reported. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
    This unit standard must be assessed in the workplace or a realistic working environment. 

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit can be assessed by a combination of observation, questioning and role-plays.
  • Observation must occur in a real or simulated situation in which the learner can identify where cheat moves may occur.
  • Use Role-plays supplemented by questioning to assess the learner on different situations.
    Use role-plays supplemented by questioning to assess the learner on different cheat moves.
  • Product sample pit incident reports for accuracy.
  • This unit should be assessed in conjunction with the unit standard 'Describe and Implement Security Procedures For Dealers'. 
  • ASSESSMENT CRITERION RANGE 
  • Situations: suspicious movements of patrons or teams of patrons.
  • Cheat moves: moving chips on layout, reduce/increase bet, collusion, dispute call bet, distracting the dealer, late bet, marked cards.
     

  • ASSESSMENT CRITERION 3 
    3. Use surveillance target reports as an additional assessment tool where necessary. 

    ASSESSMENT CRITERION 4 
    4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 6 
    6. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 5 
    Describe ways of combating cheat moves. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
    This unit standard must be assessed in the workplace or a realistic working environment. 

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit can be assessed by a combination of observation, questioning and role-plays.
  • Observation must occur in a real or simulated situation in which the learner can identify where cheat moves may occur.
  • Use Role-plays supplemented by questioning to assess the learner on different situations.
    Use role-plays supplemented by questioning to assess the learner on different cheat moves.
  • Product sample pit incident reports for accuracy.
  • This unit should be assessed in conjunction with the unit standard 'Describe and Implement Security Procedures For Dealers'. 
  • ASSESSMENT CRITERION RANGE 
  • Situations: suspicious movements of patrons or teams of patrons.
  • Cheat moves: moving chips on layout, reduce/increase bet, collusion, dispute call bet, distracting the dealer, late bet, marked cards.
     

  • ASSESSMENT CRITERION 3 
    3. Use surveillance target reports as an additional assessment tool where necessary. 

    ASSESSMENT CRITERION 4 
    4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 6 
    6. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 6 
    Given a situation, identify the cheat movement and explain the correct procedure. 
    OUTCOME RANGE 
    Situations: suspicious movements of patrons or teams of patrons. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
    This unit standard must be assessed in the workplace or a realistic working environment. 

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit can be assessed by a combination of observation, questioning and role-plays.
  • Observation must occur in a real or simulated situation in which the learner can identify where cheat moves may occur.
  • Use Role-plays supplemented by questioning to assess the learner on different situations.
    Use role-plays supplemented by questioning to assess the learner on different cheat moves.
  • Product sample pit incident reports for accuracy.
  • This unit should be assessed in conjunction with the unit standard 'Describe and Implement Security Procedures For Dealers'. 
  • ASSESSMENT CRITERION RANGE 
  • Situations: suspicious movements of patrons or teams of patrons.
  • Cheat moves: moving chips on layout, reduce/increase bet, collusion, dispute call bet, distracting the dealer, late bet, marked cards.
     

  • ASSESSMENT CRITERION 3 
    3. Use surveillance target reports as an additional assessment tool where necessary. 

    ASSESSMENT CRITERION 4 
    4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 6 
    6. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 7 
    Given a cheat move, decide what action to take and give reasons for that choice. 
    OUTCOME RANGE 
    Cheat moves: moving chips on layout, reduce/increase bet, customer collusion, dispute call bet, late bet, marked cards. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
    This unit standard must be assessed in the workplace or a realistic working environment. 

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit can be assessed by a combination of observation, questioning and role-plays.
  • Observation must occur in a real or simulated situation in which the learner can identify where cheat moves may occur.
  • Use Role-plays supplemented by questioning to assess the learner on different situations.
    Use role-plays supplemented by questioning to assess the learner on different cheat moves.
  • Product sample pit incident reports for accuracy.
  • This unit should be assessed in conjunction with the unit standard 'Describe and Implement Security Procedures For Dealers'. 
  • ASSESSMENT CRITERION RANGE 
  • Situations: suspicious movements of patrons or teams of patrons.
  • Cheat moves: moving chips on layout, reduce/increase bet, collusion, dispute call bet, distracting the dealer, late bet, marked cards.
     

  • ASSESSMENT CRITERION 3 
    3. Use surveillance target reports as an additional assessment tool where necessary. 

    ASSESSMENT CRITERION 4 
    4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 6 
    6. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 8 
    Communicate clearly with the supervisor and describe the relevant report procedure. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
    This unit standard must be assessed in the workplace or a realistic working environment. 

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit can be assessed by a combination of observation, questioning and role-plays.
  • Observation must occur in a real or simulated situation in which the learner can identify where cheat moves may occur.
  • Use Role-plays supplemented by questioning to assess the learner on different situations.
    Use role-plays supplemented by questioning to assess the learner on different cheat moves.
  • Product sample pit incident reports for accuracy.
  • This unit should be assessed in conjunction with the unit standard 'Describe and Implement Security Procedures For Dealers'. 
  • ASSESSMENT CRITERION RANGE 
  • Situations: suspicious movements of patrons or teams of patrons.
  • Cheat moves: moving chips on layout, reduce/increase bet, collusion, dispute call bet, distracting the dealer, late bet, marked cards.
     

  • ASSESSMENT CRITERION 3 
    3. Use surveillance target reports as an additional assessment tool where necessary. 

    ASSESSMENT CRITERION 4 
    4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 6 
    6. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 9 
    Describe changes in cheat moves to look for. 
    OUTCOME NOTES 
    Given specific changes in cheat moves (improved technology or equipment), describe the change to look for. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
    This unit standard must be assessed in the workplace or a realistic working environment. 

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit can be assessed by a combination of observation, questioning and role-plays.
  • Observation must occur in a real or simulated situation in which the learner can identify where cheat moves may occur.
  • Use Role-plays supplemented by questioning to assess the learner on different situations.
    Use role-plays supplemented by questioning to assess the learner on different cheat moves.
  • Product sample pit incident reports for accuracy.
  • This unit should be assessed in conjunction with the unit standard 'Describe and Implement Security Procedures For Dealers'. 
  • ASSESSMENT CRITERION RANGE 
  • Situations: suspicious movements of patrons or teams of patrons.
  • Cheat moves: moving chips on layout, reduce/increase bet, collusion, dispute call bet, distracting the dealer, late bet, marked cards.
     

  • ASSESSMENT CRITERION 3 
    3. Use surveillance target reports as an additional assessment tool where necessary. 

    ASSESSMENT CRITERION 4 
    4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 6 
    6. Counsel the learner on future assessments, necessary learning and further qualifications. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

    2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

    3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA.

    4. Moderation of assessment will be done by the relevant ETQA at its discretion. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Essential embedded knowledge is dealt with under the specific outcomes section where "demonstrated knowledge and understanding" is required. 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself - relates to the following outcomes:
  • Given a situation, identify the cheat movement and explain the correct procedure.
  • Given a cheat move, decide what action to take and give reasons for that choice.
  • Communicate clearly with the supervisor and describe the relevant report procedure.
  • Given specific changes in cheat moves (improved technology or equipment), describe the change to look for. 

  • UNIT STANDARD NOTES 
    This unit standard has been replaced by unit standard 258062, which is "Recognise and report customer cheat moves", Level 3, 3 credits.

    Recommendations and Exemplars for the design of:

    Learning / Curriculum
  • Learning should include role-plays and exercises that allow the candidate to become familiar with potential cheat move situations and the appropriate reporting procedures.
  • The learner should be able to recognise a variety of cheat moves. (Range of situations: suspicious movements of patrons or teams of patrons).
  • The importance of identifying cheat moves should be given attention, with special emphasis on how this impacts on the organisation.

    Performance systems
  • Ongoing measurement of the learner's ability to meet this standard is recommended.
  • A new employee should be able to achieve this unit within 3 months of being trained. 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  14114   National Certificate: Dealing  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2010-01-23  Was CATHSSETA until Last Date for Achievement 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.