SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED QUALIFICATION THAT HAS PASSED THE END DATE: 

National Certificate: Retail and Wholesale, Sales and Service Technology 
SAQA QUAL ID QUALIFICATION TITLE
13719  National Certificate: Retail and Wholesale, Sales and Service Technology 
ORIGINATOR
SGB Retail and Wholesale 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY NQF SUB-FRAMEWORK
W&RSETA - Wholesale & Retail Sector Education and Training Authority  OQSF - Occupational Qualifications Sub-framework 
QUALIFICATION TYPE FIELD SUBFIELD
National Certificate  Field 11 - Services  Wholesale and Retail 
ABET BAND MINIMUM CREDITS PRE-2009 NQF LEVEL NQF LEVEL QUAL CLASS
Undefined  124  Level 4  NQF Level 04  Regular-Unit Stds Based 
REGISTRATION STATUS SAQA DECISION NUMBER REGISTRATION START DATE REGISTRATION END DATE
Passed the End Date -
Status was "Reregistered" 		 SAQA 1351/03  2003-12-03  2006-12-03 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2007-12-03   2010-12-03  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This qualification is replaced by: 
Qual ID Qualification Title Pre-2009 NQF Level NQF Level Min Credits Replacement Status
49397  National Certificate: Wholesale and Retail Operations Supervision  Level 4  Level TBA: Pre-2009 was L4  120  Complete 

PURPOSE AND RATIONALE OF THE QUALIFICATION 
This qualification is registered at level 4 of the National Qualifications Framework. Learners acquiring this qualification will demonstrate competence across areas including retail administration, customer services, cash and stock. Three optional areas exist for learners who are involved in selling and / or buying and / or credit transactions.

Learners will have a choice of elective areas where they will be able to implement retail and wholesale practices in either:
  • Clothing, textiles, footwear and accessories.
  • Furniture and appliances.
  • Food handling.
  • Other speciality areas which will be enhanced as the needs in retail and wholesale emerge.

    The fundamental learning which learners will acquire will allow them to be able to compile and deliver presentations, generate electronic data and interpret financial reports. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners will have attained the NQF Level 2 qualification in retail and wholesale practices through competence assessment or recognition of prior learning. 

    RECOGNISE PREVIOUS LEARNING? 
    Y 

    QUALIFICATION RULES 
    One of the following core unit standards must be selected:
    Selling goods and services - 8284
    Buying merchandise - 8283
    Monitoring credit in retail/wholesale - 8279 

    EXIT LEVEL OUTCOMES 
    The demonstrated ability to make decisions and consider a range of options when:

    Fundamental Learning:
  • Compiling and delivering presentations and persuasive communication.
  • Generating electronic data to enhance practice.
  • Interpreting financial reports.

    Core Learning:
  • Monitoring the flow of retail and wholesale documents.
  • Monitoring cash systems in retail and wholesale.
  • Co-ordinating promotional activities.
  • Providing customer service.
  • Processing stock.
  • Monitoring credit in retail and wholesale (optional).
  • Buying merchandise (optional).
  • Selling goods and services (optional).

    Elective Learning:
  • Implementing clothing, textiles, footwear and accessories retail and wholesale practices.
  • Implementing furniture and appliances retail and wholesale practices.
  • Implementing food handling retail and wholesale practices.
  • Implementing other specialist retail and wholesale practices. 
    		•

    ASSOCIATED ASSESSMENT CRITERIA 
    Integrative Assessment

    Learners will produce evidence of the following:
  • Descriptions, verbally and written on auditing and work processes, procedures of cash deposits, a range of techniques for motivating sales people, techniques for promotional displays, procedures for dealing with complaints and queries, and a range of criteria used for replenishing and releasing of stock items.
  • Descriptions of one of the following:
  • Procedure for conducting of reference checking and the reasons for doing it.
  • Ranges and categories of stock and procedures for selecting suppliers.
  • Procedures for handling customers involved in a selling process.
  • Demonstration of compiling and distributing of a range of administrative reports, carrying out of a cash up procedure, reconciling of cash payments, presenting a promotional concept, scheduling a range of promotion activities, updating customer records, resolving a range of different customer complaints and queries, and producing a range of reports showing favourable stock movement for a given period of time. These demonstration skills cover a particular area of specialisation.
  • Interpret a financial report, generate a specific set of data and conduct a group presentation. 
    		•

    NOTES 
    This qualification has been replaced by 49397, which is 'National Certificate: Wholesale and Retail Operations Supervision', Level 4, 120 credits. 

    UNIT STANDARDS: 
      ID UNIT STANDARD TITLE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
    Core  8283  Buying merchandise  Level 4  NQF Level 04  20 
    Core  8286  Co-ordinating promotional activities  Level 4  NQF Level 04  16 
    Core  8276  Monitoring cash systems in retail/wholesale  Level 4  NQF Level 04  12 
    Core  8279  Monitoring credit in retail/wholesale  Level 4  NQF Level 04  20 
    Core  8274  Monitoring flow of retail/wholesale documents  Level 4  NQF Level 04  12 
    Core  8261  Processing stock  Level 4  NQF Level 04  12 
    Core  8254  Providing customer service  Level 4  NQF Level 04  16 
    Core  8284  Selling goods and services  Level 4  NQF Level 04  16 
    Fundamental  8246  Compiling and delivering presentations and persuasive written communications to enhance Retail/Wholesale practices  Level 4  NQF Level 04  20 
    Fundamental  8249  Generating electronic data to enhance Retail/Wholesale practices  Level 4  NQF Level 04  6 
    Fundamental  7630  Interpreting financial reports in Retail/Wholesale practices  Level 4  NQF Level 04  10 
    Elective  7599  Implementing CFTA Retail/Wholesale practices  Level 4  NQF Level 04  20 
    Elective  8271  Implementing Food Handling Retail/Wholesale practices  Level 4  NQF Level 04  20 
    Elective  8242  Implementing Furniture and Appliance Retail/Wholesale practices  Level 4  NQF Level 04  20 
    Elective  8268  Implementing speciality Merchandise in Retail/Wholesale Practices  Level 4  NQF Level 04  20 


    LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: 
    When qualifications are replaced, some of their learning programmes are moved to being recorded against the replacement qualifications. If a learning programme appears to be missing from here, please check the replacement.
     
    NONE 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.