|All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.|
|SOUTH AFRICAN QUALIFICATIONS AUTHORITY|
|REGISTERED UNIT STANDARD:|
|Selling goods and services|
|SAQA US ID||UNIT STANDARD TITLE|
|8284||Selling goods and services|
|SGB Retail and Wholesale|
|PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY|
|Field 11 - Services||Wholesale and Retail|
|ABET BAND||UNIT STANDARD TYPE||PRE-2009 NQF LEVEL||NQF LEVEL||CREDITS|
|Undefined||Regular||Level 4||NQF Level 04||16|
|REGISTRATION STATUS||REGISTRATION START DATE||REGISTRATION END DATE||SAQA DECISION NUMBER|
|LAST DATE FOR ENROLMENT||LAST DATE FOR ACHIEVEMENT|
|In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.|
This unit standard does not replace any other unit standard and is not replaced by any other unit standard.
|PURPOSE OF THE UNIT STANDARD|
|This is a core unit standard towards the National Certificate in Retail/Wholesale Sales and Service. It is optional to provide flexibility to those retail/wholesale outlets requiring transformative sales practice|
|LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING|
|Verbal english communication to NQF 3 equivalent|
|UNIT STANDARD RANGE|
Goods including consumables, perishables, indoor and outdoor appliances, electronic hardware, electronic gadgets, software, compact discs, clothing, footwear, accessories, toiletries, stationery, novelty items
|Specific Outcomes and Assessment Criteria:|
|SPECIFIC OUTCOME 1|
|The demonstrated ability to make decisions and consider options.|
|ASSESSMENT CRITERION 1|
|1. Implementing goals and targets towards achieving professional excellence in sales of goods and services.|
|ASSESSMENT CRITERION 2|
|2. Identifying and responding to a range of customer needs and requests for goods and services offered by retail/wholesale outlets.|
|ASSESSMENT CRITERION 3|
|3. Stimulating customer interest by demonstrating applications and features for a range of goods and services offered by retail/wholesale outlets.|
|ASSESSMENT CRITERION 4|
|4. Extending customer service delivery by informing customers of supplementary applications and complementary features adding value to goods and services offered by retail/wholesale outlets.|
|ASSESSMENT CRITERION 5|
|5. Acknowledging customer needs and requests by recommending alternative goods and services offered in retail/wholesale outlets.|
|ASSESSMENT CRITERION 6|
|6. Maintaining customer service by responding objectively to customer complaints or queries relating to goods and services offered by retail/wholesale outlets.|
|UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS|
|Providers will be accredited through the Retail and Wholesale SETA in its ETQA role. Moderation will be provided by the FETQA|
|UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE|
|The demonstrated understanding of:?
Self-motivation and goal setting techniques?
Principles of marketing goods and services?
Local marketing and customer service trends?
Organisational strategy for promoting goods and services?
Organisational customer care and service policy?
Procedures for handling customer queries and complaints?
Internal and external communication channels for resolving customer queries and complaints?
Basic human needs theories?
Verbal and written presentation techniques?
Negotiating techniques for handling difficult customers
|Critical Cross-field Outcomes (CCFO):|
|UNIT STANDARD CCFO IDENTIFYING|
|UNIT STANDARD CCFO WORKING|
|UNIT STANDARD CCFO ORGANISING|
|UNIT STANDARD CCFO COLLECTING|
|UNIT STANDARD CCFO COMMUNICATING|
|UNIT STANDARD ASSESSOR CRITERIA|
The ability to produce at least four of the following types of evidence:This evidence should be validated by a Store Manager:?
Describe organisational policy for promoting goods and services?
Explain organisational customer care and service policy?
Describe procedures for dealing with customer queries and complaints?
Demonstrate negotiating techniques for handling difficult customers?
Performance of promoting and selling goods and services to customers?
Produce evidence of sales performance against goals/targets set for achieving professional excellence
|As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015.|
|QUALIFICATIONS UTILISING THIS UNIT STANDARD:|
|ID||QUALIFICATION TITLE||PRE-2009 NQF LEVEL||NQF LEVEL||STATUS||END DATE||PRIMARY OR DELEGATED QA FUNCTIONARY|
|Core||48666||Further Education and Training Certificate: Postal Frontline Service||Level 4||NQF Level 04||Reregistered||2023-06-30||SERVICES|
|Core||14854||National Certificate: Agric Sales and Services||Level 4||NQF Level 04||Reregistered||2023-06-30||AgriSETA|
|Core||13719||National Certificate: Retail and Wholesale, Sales and Service Technology||Level 4||NQF Level 04||Passed the End Date -
Status was "Reregistered"
|Elective||22154||National Certificate: Wholesale and Retail Operations Management||Level 5||Level TBA: Pre-2009 was L5||Passed the End Date -
Status was "Reregistered"
|2008-11-01||Was W&RSETA until Last Date for Achievement|
|PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:|
|This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
|1.||Balemi Consulting Pty Ltd|
|2.||Boland College Head Office|
|4.||Cedara College of Agriculture|
|5.||Contra-Lit Pty Ltd|
|6.||Edutel Wholesale & Retail Academy|
|7.||Elangeni TVET College|
|8.||ELSENBURG AGRICULTURAL COLLEGE|
|9.||Foschini Retail Group Pty Ltd|
|10.||IMSIMBI TRAINING PTY LTD|
|11.||Lewis Stores (pty) Ltd|
|12.||New Clicks South Africa (Pty) Ltd|
|13.||Northlink College - Protea Campus|
|15.||Port Elizabeth Public FET College - Russell Road College|
|16.||RCL Foods-Sugar & Milling (MP)|
|17.||Sekhukhune FET College - Central Office|
|20.||Suidwes Beleggings Eiendoms Beperk|
|21.||Thekwini TVET College|
|22.||UMFOLOZI TVET COLLEGE|
|23.||Umgungundlovu FET College - Central Office|
|24.||VKB LANDBOU (PTY) LTD|
|25.||Woolworths Pty Ltd|