SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Foster and maintain customer relations 
SAQA US ID UNIT STANDARD TITLE
123258  Foster and maintain customer relations 
ORIGINATOR
SGB Transport and Logistics Operations 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Transport, Operations and Logistics 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  10 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
113847  Foster and maintain customer relations  Level 3  NQF Level 03  10   

PURPOSE OF THE UNIT STANDARD 
The purpose of the learning credited in this unit standard is to ensure that learners are able to interact professionally with customers. Improved customer relations leads to improved customer service, which, in turn, results in business growth and profitability. Professional driving services are improved, thereby improving the image and profitability of the field of transport services. This set of competence is transferable to all other fields where services are provided to customers, and thus improves the employability of credited learners, by enhancing their understanding of the processes and the context of customer service.

Credited learners are capable of:
  • Describing organisational structures and products/services for specific contexts.
  • Operating within a customer service system according to context requirements.
  • Identifying customer needs and expectations within specific contexts.
  • Dealing with customer complaints according to specified procedures.
  • Choosing interpersonal behaviours appropriate for occupational situations. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners have already attained the competencies of Mathematical Literacy at NQF Level 2, and Communication at NQF Level 2. 

    UNIT STANDARD RANGE 
    The typical scope of this unit standard includes:
  • Controlled office or workshop environments, transport depots, open yard areas, mobile vehicles and/or customer premises.
  • Pre-transaction, transaction and post transaction customer service. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Describe organisational structures and products/services for specific contexts. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    A definition and explanation of customer service is given which enhances organisational image and employee morale, and is consistent with company mission, vision and customer service policy. 

    ASSESSMENT CRITERION 2 
    The organisational chain of command and reporting structure is described in a manner that is consistent with organisational management hierarchies, including purpose and functions of the respective levels of management. 

    ASSESSMENT CRITERION 3 
    Identification of business units within the organisation and description of their functions, activities and products/services are clear and consistent with organisational structure, operational and work flow charts. 

    ASSESSMENT CRITERION 4 
    Identification of internal and external suppliers and support service providers conforms to operational and work flow charts, as well as records of external suppliers/support service providers. 

    SPECIFIC OUTCOME 2 
    Operate within a specific customer service system according to context requirements. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Identification and description of customer service chains are clear and consistent with all organisational customer service activities required to satisfy the changing needs of the customer, as depicted by organisational customer service models. 

    ASSESSMENT CRITERION 2 
    Identification and fulfilment of the specific responsibilities and activities required within a customer service chain are clear and consistent with specified job descriptions and key performance areas. 

    SPECIFIC OUTCOME 3 
    Identify customer needs and expectations within specific contexts. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Identification of customers is clear and consistent with organisational customer profiles. 

    ASSESSMENT CRITERION 2 
    Description of service standards rendered, as perceived from customers' viewpoints, is consistent with feedback obtained from internal/external customer service audits. 

    ASSESSMENT CRITERION 3 
    Identification and analysis of flaws and barriers in the customer service system are clear and consistent with management inspections and customer feedback. 

    ASSESSMENT CRITERION 4 
    Categorisation of customer personalities/anticipated behaviour is accurate and improves customer relations through pro-active customer service response. 

    ASSESSMENT CRITERION 5 
    Inclusion of persons with disabilities is facilitated to meet specific needs. 

    SPECIFIC OUTCOME 4 
    Deal with customer complaints according to specified procedures. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Description of clear customer service complaint processes is consistent with company customer service policy and demonstrates a positive, creative and assertive attitude towards the organisation, as well as the customer, which leads to resolving complaints in a logical and professional manner. 

    ASSESSMENT CRITERION 2 
    Description of after-sales service is clear and consistent with company policy and regulations. 

    ASSESSMENT CRITERION 3 
    Identification and articulation of the 'moments of truth' throughout the customer service chain, as perceived by the customer, are accurate, leads to the improvement of service standards and are consistent with agreed organisational standards and values. 

    ASSESSMENT CRITERION 4 
    Actual service standards in a specific environment are compared to organisational customer service policies and recommendations for improvement lead to improved service standards. 

    SPECIFIC OUTCOME 5 
    Choose interpersonal behaviours appropriate for occupational situations. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Identification of conflict situations and application of procedures/steps for resolving disputes/breakdowns in relations are appropriate for specific contexts. 

    ASSESSMENT CRITERION 2 
    Relationships and communication networks take account of culture, organisational level and type of customers, emphasizing honest, open and respectful dialogue. 

    ASSESSMENT CRITERION 3 
    Recommended ways of improving/modifying personal interaction techniques within a team/organisational environment are appropriate for specific context requirements. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Assessment of learner achievements takes place at providers accredited by the relevant ETQA (RSA, 1998b) for the provision of programs that result in the outcomes specified for this unit standard.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard must be accredited as a provider with the relevant ETQA.
  • The relevant ETQA according to the moderation guidelines and the agreed ETQA procedures will oversee moderation of assessment and is responsible for moderation of learner achievements of learners who meet the requirements of this unit standard. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Credited learners understand and can explain:
  • The hierarchy of human needs.
  • Organisation mission and vision.
  • Customer service from clients' perspective.
  • Relationship between customer service and company profitability.
  • Interface between customer service and product/service provided.
  • Telephone etiquette.
  • Business functions.
  • Customer service elements within the respective business functions.
  • Customer/service standard analysis.
  • Phases of customer service.
  • Moments of truth.
  • Internal customer service audit.
  • External customer service audit.
  • Job descriptions.
  • Key performance areas.
  • Activity standards.
  • General obstacles to effective customer service Weak links in the customer service chain.
  • Customer decision making process during the purchasing phase. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems where responses to problems show that such critical and creative thinking has been used to make responsible decisions for evaluating of customer service performance against set standards and taking corrective action when required. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group, organisation or community to conduct, communicate and provide a service of excellence from the pre-transaction phase to the post-transaction phase. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly and effectively. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematic and/or language skills in the modes of oral and/or written presentation for persuasion to effectively communicate with teams and individuals. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility towards the environment and health of others. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems by recognising that problem-solving contexts do not exist in isolation. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard replaces unit standard 113847, "Foster and maintain customer relations", Level 3, 10 credits.

    Notes to assessors

    Assessors should keep the following principles in mind when designing and conducting assessments against this unit standard:
  • Focus the assessment activities on gathering evidence in terms of the main outcome expressed in the unit standard title to ensure assessment is integrated rather than fragmented. Remember that the person must be declared competent in terms of the overall unit standard outcome. Where assessment at unit standard title level is unmanageable, focus assessment around each specific outcome, or groups of specific outcomes.
  • Make sure evidence is gathered across the entire range, wherever it applies. Assessment activities should be as close to the real performance as possible, and where simulations or role-plays are used, there should be supporting evidence to show the learner is able to perform in the real situation.
  • Do not focus the assessment activities on each assessment criterion. Rather make sure the assessment activities focus on outcomes and are sufficient to enable evidence to be gathered around all the assessment criteria.
  • The assessment criteria provide the specifications against which assessment judgements should be made. In most cases, knowledge can be inferred from the quality of the performances, but in other cases, knowledge and understanding will have to be tested through questioning techniques. Where this is required, there will be assessment criteria to specify the standard required.
  • The task of the assessor is to gather sufficient evidence, of the prescribed type and quality, as specified in this unit standard, that the learner can achieve the outcomes again and again and again. This means assessors will have to judge how many repeat performances are required before they believe the performance is reproducible.
  • All assessments should be conducted in line with the following well documented principles of assessment: appropriateness, fairness, manageability, integration into work or learning, validity, direct, authentic, sufficient, systematic, open and consistent. 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  65789   National Certificate: Construction Plant Operations  Level 2  NQF Level 02  Reregistered  2023-06-30  CETA 
    Core  63269   National Certificate: Gaming Operations  Level 3  NQF Level 03  Reregistered  2023-06-30  CATHSSETA 
    Core  50285   National Certificate: Professional Driving  Level 3  NQF Level 03  Reregistered  2023-06-30  TETA 
    Core  64411   Further Education and Training Certificate: Automotive Spray Painting  Level 4  NQF Level 04  Reregistered  2023-06-30  MERSETA 
    Core  58163   Further Education and Training Certificate: Community Recreation  Level 4  NQF Level 04  Reregistered  2023-06-30  CATHSSETA 
    Elective  49795   National Certificate: Rail Construction and Maintenance  Level 3  NQF Level 03  Reregistered  2023-06-30  TETA 
    Elective  64549   Further Education and Training Certificate: Automotive Body Repair  Level 4  NQF Level 04  Reregistered  2023-06-30  MERSETA 
    Elective  78525   Further Education and Training Certificate: Automotive Repair and Maintenance  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  58539   Further Education and Training Certificate: Automotive Repair and Maintenance  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered" 
    2009-02-18  Was MERSETA until Last Date for Achievement 
    Elective  78883   Further Education and Training Certificate: Autotronics  Level 4  NQF Level 04  Reregistered  2023-06-30  MERSETA 
    Elective  66249   Further Education and Training Certificate: New Venture Creation  Level 4  NQF Level 04  Reregistered  2023-06-30  SERVICES 
    Elective  61670   Further Education and Training Certificate: Railway Construction and Maintenance  Level 4  NQF Level 04  Reregistered  2023-06-30  TETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 123 Mulani Investment 
    2. 42020 VISION TRAINING AND CONSULTING 
    3. AAH Skills and Development 
    4. Abantu Sikhona Trading and Projects (Pvt) Ltd 
    5. Academics Dynamics (Pty) Ltd 
    6. ACT SKILLS DEVELOPMENT 
    7. ADAMOPIX PTY LTD 
    8. Adimire Operators Skills Training Centre 
    9. ADOM TECHNOLOGIES 
    10. AFFARI CONSULTANTS CC 
    11. Affinity People Development 
    12. AFRICAN ETD ACADEMY 
    13. African Global Skills Academy 
    14. African Spirit Trading 327 t/a Charter Academy 
    15. Afro Fleet (Pty) Ltd 
    16. Akane Training Academy 
    17. ALATHA INVESTMENTS PTY LTD 
    18. Aldabri 106 Institute for Quality Pty Ltd 
    19. Algoa Bus Company 
    20. ALIC GLOBAL PROJECT TRADE 
    21. All-in-one Driving Academy 
    22. Altec Training and consulting 
    23. ALWASANDE TRADING PTY LTD 
    24. Amalungelo Training Group 
    25. Andebe Group 
    26. Anderson Transport Pty Ltd 
    27. Andzanie Trading Enterprise (Pty) Ltd 
    28. APHELELE AMAGEZA 
    29. APROPOS TRAINING AND CONSULTING PTY LTD 
    30. APTJ TRAINING & DEVELOPMENT 
    31. Aretsweleng-Pele Thru Skills 
    32. Art Versatile 
    33. Athenam Consulting Pty Ltd 
    34. Auxano Training Institute Pty 
    35. AUXESIS CONSULTING 
    36. Aviwe Business Development Services 
    37. Awakening Excellence 
    38. Azania Enterprise Development 
    39. AZFEMA CONSULTING AND SKILLS DEVELOPMENT CENTRE 
    40. B AND T SKILLS DEVELOPMENT TRAININGS 
    41. BAHF HOLDINGS 
    42. Bakho Skills Development 
    43. Bakone Itireleng Trading Enterprises 
    44. Bakubung Driver Training and consultants CC 
    45. Bapela Global Concept 
    46. BBM Group Holdings 
    47. Bc Training Academy 
    48. BEC Training Consultants 
    49. Beritam Projects and Training Solutions 
    50. BESTGUARD SECURITY SERVICES PTY LTD 
    51. Bev Short Training Consultants 
    52. Big J Training Academy 
    53. Black Question Business and Development Enterprises 
    54. BLKK GENERAL TRADING PTY LTD 
    55. Blue Crane Skills Development 
    56. BOHLALE PELONG TRAINING COMPANY 
    57. Bokang Mmankwana Trading Enterprise 
    58. Bolton Business College & Computer Studies 
    59. BONAFIDE GROUP PTY LTD 
    60. Bongu'muzi 
    61. Bontle Afrihair Dynamix 
    62. BONTLE VBA PROJECTS 
    63. BRADLEY INTERNATIONAL TRAINING INSTITUTE 
    64. BRAINTRUST BUSINESS TRAINING 
    65. BrandSky 
    66. Bravorox 125 
    67. Brilliant Skills Development & Training Solutions 
    68. BRYCO CONSULTING CC 
    69. Bucks Bub Trading 5 
    70. Bumbene Safety Consultants (Pty) Ltd 
    71. Buscor 
    72. Career without College 
    73. Cathy Hill Solutions (Pty) Ltd 
    74. Cedars Academy for Technical Training 
    75. Centre for Logistics Excellence (Pty) Ltd 
    76. CENTRE OF WISDOM 
    77. ChamCham Corporation (PTY) Ltd 
    78. CHAMDOR DRIVER TRAINING CC 
    79. Chanrose Training and Development Projects 
    80. CHUMABATHO PTY LTD 
    81. Circleway College 
    82. Class Skills Development Consultancy 
    83. CM ACCOUNTING AND TRAINING SERVICES PTY LTD 
    84. Coastal Kzn F.E.T. College - Swinton Road Campus 
    85. Coega Development Corporation 
    86. Commercial professional driver academy (PTY) Ltd 
    87. Commercial professional driver academy PTY Ltd 
    88. Commercial Transport Academy CTA Pty Ltd 
    89. Consultingbybongi 
    90. Continuous Development Training 
    91. Corporate Wise 
    92. Crossroads Distribution (Pty) Ltd - Johannesburg 
    93. csg Investments 
    94. Dee's Training (PTY) LTD 
    95. Dee-Bravo Training Centre 
    96. Dees Driver Training Centre 
    97. DEGO CONSULTANTS 
    98. Devine Glamour SPA 
    99. Die Mnyandoro''s G.M. Agency (Pty) Ltd 
    100. Dionysus Skills Development Initiative 
    101. DON-DER TRUCK REPAIRS TRUST 
    102. doro-ella 
    103. Drake Personnel SA 
    104. Duja Consulting 
    105. DYNAMIC GUEST HOUSE TOURS CC 
    106. Dynamic Institute of Training S.A 
    107. Dynamic Leadership Solutions and Investments 
    108. Eastcape Midlands Public FET College - Uitenhage (High Street)Campus 
    109. EDU - FLEET 
    110. Edu Wize Group Pty Ltd 
    111. Educon Training and Development PTY LTD 
    112. Edzani Community Development and Consultancy 
    113. Ekurhuleni West Public FET College - Germiston Campus 
    114. Elangeni Consulting 
    115. ELLIES BEAUTY GROUP 
    116. Empilweni Management Solutions 
    117. Engen Petroleum Ltd 
    118. Enter Wide Institute Of Enterpreneurship Excellence 
    119. EPITOME VILLA 
    120. ESS Holdings (PTY) Ltd 
    121. Evaflex 
    122. Excellect 209 (PTY) LTD 
    123. Excellect 209 PTY LTD 
    124. Excellence College of Development 
    125. EXECUPRIME BUSINESS COLLEGE 
    126. Exodec 388 CC 
    127. Exousia Skills Academy 
    128. farmers hope cooperative 
    129. FBT Consultants CC 
    130. FIND YO FAYAH 
    131. FLIHI Training 
    132. FLYING COLOURS TRADING 
    133. Garden City Trading (Pty) Ltd 
    134. Genesis Investment Advisors 
    135. Global Maritime Legal Solutions Pty Ltd 
    136. Global Skills Solutions 
    137. Global Star Trading 
    138. Global Star Trading (Pty) Ltd 
    139. Glory Bush 
    140. Golden Arrow Bus Services_pty Ltd 
    141. GREENRIM TRAINING PTY LTD 
    142. Growth Point Learning Solutions 
    143. GTEN BUSINESS SOLUTIONS 
    144. Haggai Academy of Learning 
    145. Halfway Service Station 
    146. Harvest Outreach Centre 
    147. Hazchemwize (PTY) Ltd 
    148. He and She Driver Training Centre 
    149. Healthy Living Consulting 
    150. Heart Solutions 
    151. Higher Power Protection (Pty) Ltd 
    152. HR Matters 
    153. Hudisa 
    154. Humrec Human Resource Training 
    155. IdleAds 
    156. Ignite Training Academy 
    157. Ikaheng HR Services Pty Ltd 
    158. IM Transformation 
    159. Imbo driving school 
    160. Imisebe Skills Development 
    161. Imperial Logistics Group t/a Dedicated Contracts 
    162. IMTHUBI TRADING AND PROJECTS 
    163. IMVULA SKILLS DEVELOPMENT ACADEM Y 9PTY) LTD -DRBAN BRANCH 
    164. In Excess Trading 22 (Pty) Ltd 
    165. INALO FOUNDATION 
    166. INDALO TRADINGS PTY LTD 
    167. INDOSAKUSA AFROSUN TRADING 
    168. INFINITUS TRAINING SOLUTION 
    169. Ingqumbo Research and Special Projects 
    170. Inkqubela Consultants 
    171. Inkwenkwezi Private College & Skills Development cc 
    172. Innovative Shared Services 
    173. INSTITUTE FOR LEADERSHIP AND RESEARCH 
    174. Intellect Management & Training consultancy 
    175. Intercape Mainliner 
    176. INTERIM CONSULTING 
    177. Interlink Technical Training 
    178. Interstate Bus Lines 
    179. INTSHIVA CONSULTING PTY LTD 
    180. Invisible Footsteps (Pty) Ltd 
    181. ISISEKELO TRAINING SOLUTIONS PTY LTD 
    182. ITUMELENG WELLNESS SOLUTIONS 
    183. Iyahluma investment (PTY) LTD 
    184. Iyanda Holdings(Pty) Ltd 
    185. Jan for J 
    186. JMC TECHNICAL TRAINING (Bloemfontein)(TP) 
    187. Joseph Business School NPC 
    188. Josmap Training Institute 
    189. JUBILEE SKILLS ACADEMY 
    190. Jumpstart Training Institute Pty Ltd 
    191. Jwatlala Investments 
    192. k2015174402(South Africa) 
    193. K2016464843 SOUTH AFRICA PTY LTD 
    194. Kajal and Associates 
    195. KannDevelop NPC 
    196. KANYA CSI 
    197. Kayise IT 
    198. KDS Centre for Skills Development and Training Pty Ltd 
    199. Keewave Trading 403 
    200. Kempston Driving Academy 
    201. KENO CONSULTING 
    202. Keystone Learning (Pty) Ltd 
    203. Kgalagadi IT Solutions 
    204. Khabanyane Training and development 
    205. KHANYA TEMBU TRADING ENTERPRISE PTY LTD 
    206. Khulani HR Consultancy (Pty) Ltd 
    207. KINGDOM ACHIEVERS 
    208. Kismet Business and Labour Law Solutions 
    209. Kitchersaulos Trading and Projects 
    210. KITSO TRAINING PTY LTD 
    211. Kitta Transport Training Academy 
    212. KKH Operator Training and Projects Pty Ltd 
    213. KOFTECH INSTITUTE OF TECHNOLOGY 
    214. Kukhula Global Projects 
    215. Kulika Training and Consultancy Pty Ltd 
    216. KVR Training and Business Solutions 
    217. KZN Business Solutions And HR Management cc 
    218. KZN Taxi and Commuter Corporation NPC 
    219. LAKEVIEW BUILDING 
    220. lamanisi 
    221. Laumel Business Solution 
    222. LDC GLOBAL 
    223. Le Signore Consultants and Development Centre 
    224. LEANO HUMAN CAPITAL SOLUTIONS 
    225. Learncorp 
    226. Learning Exchange Pty (Ltd) 
    227. Lentswe La Motheo Trading Enterprise 
    228. Letta Consulting Services 
    229. Licence Wise 
    230. LIFOSCAN PTY LTD 
    231. Lisk Trading Enterprise 
    232. Lithalengcali Trading 
    233. Little Treehouse Holdings (PTY) Ltd 
    234. Llsm(Pty)Ltd 
    235. Logika Academy 
    236. LOLIPOP PROJECTS PTY LTD 
    237. LSC Staffing Solutions 
    238. LTM Training & Remote Learning Solutions 
    239. LTM Training and Remote Learning Solutions 
    240. LUGYN TRAINING AND PROJECTS CC 
    241. Lulwandle Training Consultants 
    242. LWANTINGA TRADING ENTERPRISE 
    243. Lwaze Lwanda General Traders CC 
    244. M AND J EVOLUTION PTY LTD 
    245. M28 Consulting and Training 
    246. MadibengGeneral Suppliers 
    247. Madidi Supply Chain Institute & Business Institute 
    248. MADYONZI TRADING AND PROJECTS 
    249. Makana Empire 
    250. MAKHENSA GLOBAL ICT SERVICES 
    251. Makwedeng Training 
    252. Maleke Consulting 
    253. Maliwa Investment (Pty)Ltd 
    254. Managing Minds Better 
    255. Mannyeo Trading and Projects 
    256. MANTOMBI INVESTMENT 
    257. MARU PLATINUM INVETSMENTS 987 PTY LTD 
    258. Masakhane Further Education and Training 
    259. Masutane Consulting 
    260. MASUTHA TRAINING AND SECURITY SERVICES 
    261. MATHAMANE TRADING ENTERPRISE 
    262. Matholwane Consuting 
    263. MAZONET PTY LTD 
    264. Mcanyi Group 
    265. mcebo technologies 
    266. Meleric Holdings 
    267. Meyiswa Training Academy 
    268. Miazo Trading 
    269. Mila Cleaning Services 
    270. Milzet Holdings 
    271. Mindful Impact 
    272. Misty Blue Trading 286 
    273. Mitronic Training and freight solutions 
    274. ML THEMBS TRAINING PROVIDERS AND SERVICES 
    275. Mnce Trading cc 
    276. Moripe Business and Training Consultants 
    277. Mpofu Engineering Projects 
    278. MUMA INVESTMENTS PTY LTD 
    279. MUST Graduate Academy 
    280. MUZIOKHANYAYO 
    281. Mziphela Training and Projects Pty. Ltd 
    282. Namik Consulting 
    283. National Institute Community Development and Management 
    284. NATIVE BIRD HOLDINGS PTY LTD 
    285. Ncameni Kasizane Skills Development PTY LTD 
    286. Ndikho Ndinani Protection (Pty) Ltd 
    287. NDWAMATO TRAINING SOLUTIONS (PTY) LTD 
    288. Ndwamato Training Solutions PTY LTD 
    289. NEMBA CAPITAL CC 
    290. NESTAB ICT CO-OPERATIVE LTD 
    291. Networx for Career Development 
    292. New Life Education Foundation 
    293. NEWBRIDGE INSTITUTE PTY LTD 
    294. NHLANTO PROJECTS 
    295. Niv Consultancy 
    296. Nkhululeko Project Management and Construction 
    297. NOSA LOGISTICS PTY LTD 
    298. Nowethu Learning Institute cc 
    299. Nozinga Training Academy 
    300. NS Traders 
    301. NS Zonke Management Consultants 
    302. NT Geomatics 
    303. NTETHE CONSULTING SERVICES PTY LTD 
    304. Ntsoaki Driving School 
    305. On Grid Training and Development 
    306. ONE VOICE SOUTH AFRICA 
    307. Ontoanetse Consulting 
    308. Ordon Trading 18 
    309. OSR Trading 
    310. PABALLO LESEDI TRADING AND PROJECTS 
    311. Pal Passenger Bus Services 
    312. Paradise Skills Development CC 
    313. Paul Tsolo Leadership & training Org 
    314. Pax Projects 
    315. PCA TRADING AND PROJECTS PTY LTD 
    316. Peakford Management Consulting 
    317. PELONTLE MAREKWA CONTRACTORS CC 
    318. People Agility 
    319. Perez Development & Training 
    320. Phemela Isago Academy (Pty) Ltd 
    321. Phephani Learnerships cc 
    322. Phumelela Sisonke African Foundation 
    323. Pietersburg Labour Consultants 
    324. Powermove Trade and Invest Pty Ltd 
    325. PPL TRADING ENTERPRISE 
    326. Precision skills development and training 
    327. Primeserv Corporate Solutions (Pty) Ltd 
    328. Pro Driver Training (Pty) Ltd 
    329. Pro-Driver Trucking Academy (Pty) Ltd 
    330. Probus Holdings 
    331. PRODIGY BUSINESS SERVICES (PTY) LTD 
    332. Professional Aviation Services (Pty) Ltd 
    333. PROFFECTO CONSULTING 
    334. Propat 
    335. Prosam Consulting & Training Group 
    336. Prospect Plus 
    337. Puisanong Investment Enterprises 
    338. Pulse Network 
    339. PUTCO Limited 
    340. PUTCO Pty Ltd 
    341. QSS Holding 
    342. Quantum Leap College Pty Ltd 
    343. Radah Skills Academy 
    344. RAM Transport (South Africa)(Pty)Ltd 
    345. Rand BEE 
    346. Rasehlo Transport and Tourism 
    347. Rasinkhu Investments 
    348. Re Tshepeng Holdings 
    349. Reaitirela investments 
    350. REAL LIFE COMMIT 
    351. REDEFINE HUMAN CAPITAL PTY LTD 
    352. Rendzo Training Solutions 
    353. Resurgam Business Strategies 
    354. Reyakopele Trading 142 
    355. RISE AND SHINE CONSULTING GROUP 
    356. Rock Lilly Connections 
    357. ROSHEC 
    358. Royal Impression Academy 
    359. S A TAYOB TRAINING ACADEMY PTY LTD 
    360. S S D 
    361. SA Campus on the Go 
    362. SA Skills Emancipation 
    363. SADHANA GOVENDER PROJECT CONSULTANTS 
    364. Safe and Eco Driving Pty Ltd 
    365. Safrica Training 
    366. sakhisizwe community projects 
    367. SANCTUS CONSULTING PTY LTD 
    368. Sanda Skills Development (Pty) Ltd 
    369. SANDTON BEAUTY CLINIC 
    370. Sardonix Properties and Investments Pty Ltd 
    371. SC Training 
    372. ScienceCEO Academy 
    373. SDC Transport and Logistics (Pty) Ltd 
    374. Sediba Sabasadi Skills Training Academy (Pty) Ltd 
    375. Segaole Driving School 
    376. Seng''khona Trading Enterprise 129 cc 
    377. Senwelo Leadership Services 
    378. Seonyatseng Learning Institute 
    379. Seshego Risk Management Solutions (Pty) Ltd 
    380. Seshni Consulting 
    381. SFM CONSULTANTS PTY LTD 
    382. SHEPROSA 
    383. SHERO ELEMENTS PTY LTD 
    384. SIBA JO LILY TRAINING ACADEMY PTY LTD 
    385. Signature Support 
    386. SirSam EDU 
    387. Sisabenza Operator Training (PTY) LTD 
    388. SISKY N SOLUTIONS 
    389. Siyakha Learning 
    390. Siyashayela Training and Development 
    391. Skills Development Professionals Pty Ltd 
    392. Skills Factory 
    393. Skills For Life 
    394. Skills Force Training Centre 
    395. Skills Grow Solutions 
    396. Skills Junction 
    397. SKILLUS TRAINING 
    398. Smart HR Solutions 
    399. SN Pool Transport 
    400. SODUKO CONSULTANTS PTY LTD 
    401. Sokoza Consulting & Services 
    402. Solid Rock Services 
    403. SOMANDLA ENTREPRENEURSHIP ACADEMY 
    404. Sophia''s Excellence Driving Academy 
    405. Sophia's Excellence Driving Academy 
    406. SORT OUT INVESTMENTS 
    407. South Africa Foundation Of Entrepreneurship And Technology 
    408. South African Transport Centre of Excellence 
    409. SPINA Consultancy cc Cape Town 
    410. SSS Advanced Driver Training 
    411. STARS OF TOMORROW PROJECTS 
    412. Studio 05 House of Fashion 
    413. STUDY WAYS 
    414. SUNSHINE FORTY ACADEMY 
    415. SVA Training 
    416. SW NOTO GENERAL TRADING CC 
    417. Sylman Training Consultancy 
    418. SYRO ACCOUNTANTS 
    419. Takusani Group 
    420. Talent Stream 
    421. TANAKA SOFT SOLUTIONS 
    422. THABO Training and Services 
    423. The Institute of Entrepreneurial Excellence 
    424. THE MOTIVATIONAL DRIVE PTY LTD 
    425. The Skills Authority 
    426. THE SKILLS COLLEGE FOR DEVELOPMENT AND TRAINING(PTY) LTD 
    427. The Skills Matrix 
    428. THEMBIFUNDO IKUSASA LAKHO SERVICES COOPERATIVE 
    429. Thobologo Training and Education Group 
    430. Thriving Network 
    431. Thutong Training Institution and Consulting 
    432. Thwala Training Services (Pty) Ltd 
    433. TIESPRO (Pty) Ltd 
    434. TLH Mechanical and Projects (Pty) Ltd 
    435. TNL Training and Development 
    436. TNM CORPORATE SOLUTIONS 
    437. TOP NAIL STUDIO CC 
    438. Totzwa Training and Projects 
    439. Tradesman Consulting & Training Solutions 
    440. Trainers without Borders 
    441. Training at Work Pty (Ltd) 
    442. Training Consultant and SD College 
    443. Training Force 
    444. TRAINING YOUNG MINDS 
    445. TRAINSKILLS 
    446. TRELIABLE 
    447. TREND SETTERS CONSULTANT 
    448. Triton Express (Pty) Ltd 
    449. Triton Express Pty Ltd 
    450. TRUE REAL ESTATE COLLEGE 
    451. TSELACHUEU CONSULTING 
    452. Tshamutengu General Trading 
    453. Tshireletso Multi-skills and Training 
    454. Tsoga O Phakgame Projects 
    455. Twin Mark Strategy and Management Consultants (Pty) Ltd 
    456. UBUNTU PRO SOLUTIONS TRAINING 
    457. UFANISI TRADE AND INVESTMENT CC 
    458. Uhlumelo Training and Development Solutions 
    459. Ukhiye Consulting 
    460. Ukwakhile Training 
    461. Ultimate Health and Hygiene Solutions 
    462. Umtha Developments 
    463. Unitrans Supply Chain Solutions (Pty) LTD 
    464. UNIVERSITY OF JOHANNESBURG 
    465. Unlock the Potential 
    466. Uzoyithola Training and Consulting 
    467. Veb Cele and Associates 
    468. Vhonisani Training Academy & Projects 
    469. Victoria driving School (PTY) LTD 
    470. Victoria driving School PTY LTD 
    471. Voltrek Trading and Projects 
    472. VRV SINGH ENTERPRISES LTD 
    473. VUCA INSTITUTE OF LEADERSHIP DEVELOPMENT 
    474. WAL TRAINING 
    475. Wheelman S A 
    476. Wheelset Academy Of Machine Operators 
    477. White Biznis Solutions 
    478. WHSE Training College (Pty) Ltd 
    479. Workplace Skills Institute (Pty) Ltd 
    480. Y2K College 
    481. Yab Business Solution 
    482. Yes We Can Consulting Pty Ltd 
    483. Yiedi 
    484. YOLANDE TOOHEY CONSULTANTS PTY LTD 
    485. Your Human Resource Solutions (Pty) Ltd 
    486. ZALLOO LEARNING SOLUTION 
    487. Zambuko Training Enterprise 
    488. Ziyana Business Consulting and Training 
    489. ZJ Africa Learn 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.