SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Foster and maintain customer relations 
SAQA US ID UNIT STANDARD TITLE
123258  Foster and maintain customer relations 
ORIGINATOR
SGB Transport and Logistics Operations 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Transport, Operations and Logistics 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  10 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
113847  Foster and maintain customer relations  Level 3  NQF Level 03  10   

PURPOSE OF THE UNIT STANDARD 
The purpose of the learning credited in this unit standard is to ensure that learners are able to interact professionally with customers. Improved customer relations leads to improved customer service, which, in turn, results in business growth and profitability. Professional driving services are improved, thereby improving the image and profitability of the field of transport services. This set of competence is transferable to all other fields where services are provided to customers, and thus improves the employability of credited learners, by enhancing their understanding of the processes and the context of customer service.

Credited learners are capable of:
  • Describing organisational structures and products/services for specific contexts.
  • Operating within a customer service system according to context requirements.
  • Identifying customer needs and expectations within specific contexts.
  • Dealing with customer complaints according to specified procedures.
  • Choosing interpersonal behaviours appropriate for occupational situations. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners have already attained the competencies of Mathematical Literacy at NQF Level 2, and Communication at NQF Level 2. 

    UNIT STANDARD RANGE 
    The typical scope of this unit standard includes:
  • Controlled office or workshop environments, transport depots, open yard areas, mobile vehicles and/or customer premises.
  • Pre-transaction, transaction and post transaction customer service. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Describe organisational structures and products/services for specific contexts. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    A definition and explanation of customer service is given which enhances organisational image and employee morale, and is consistent with company mission, vision and customer service policy. 

    ASSESSMENT CRITERION 2 
    The organisational chain of command and reporting structure is described in a manner that is consistent with organisational management hierarchies, including purpose and functions of the respective levels of management. 

    ASSESSMENT CRITERION 3 
    Identification of business units within the organisation and description of their functions, activities and products/services are clear and consistent with organisational structure, operational and work flow charts. 

    ASSESSMENT CRITERION 4 
    Identification of internal and external suppliers and support service providers conforms to operational and work flow charts, as well as records of external suppliers/support service providers. 

    SPECIFIC OUTCOME 2 
    Operate within a specific customer service system according to context requirements. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Identification and description of customer service chains are clear and consistent with all organisational customer service activities required to satisfy the changing needs of the customer, as depicted by organisational customer service models. 

    ASSESSMENT CRITERION 2 
    Identification and fulfilment of the specific responsibilities and activities required within a customer service chain are clear and consistent with specified job descriptions and key performance areas. 

    SPECIFIC OUTCOME 3 
    Identify customer needs and expectations within specific contexts. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Identification of customers is clear and consistent with organisational customer profiles. 

    ASSESSMENT CRITERION 2 
    Description of service standards rendered, as perceived from customers' viewpoints, is consistent with feedback obtained from internal/external customer service audits. 

    ASSESSMENT CRITERION 3 
    Identification and analysis of flaws and barriers in the customer service system are clear and consistent with management inspections and customer feedback. 

    ASSESSMENT CRITERION 4 
    Categorisation of customer personalities/anticipated behaviour is accurate and improves customer relations through pro-active customer service response. 

    ASSESSMENT CRITERION 5 
    Inclusion of persons with disabilities is facilitated to meet specific needs. 

    SPECIFIC OUTCOME 4 
    Deal with customer complaints according to specified procedures. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Description of clear customer service complaint processes is consistent with company customer service policy and demonstrates a positive, creative and assertive attitude towards the organisation, as well as the customer, which leads to resolving complaints in a logical and professional manner. 

    ASSESSMENT CRITERION 2 
    Description of after-sales service is clear and consistent with company policy and regulations. 

    ASSESSMENT CRITERION 3 
    Identification and articulation of the 'moments of truth' throughout the customer service chain, as perceived by the customer, are accurate, leads to the improvement of service standards and are consistent with agreed organisational standards and values. 

    ASSESSMENT CRITERION 4 
    Actual service standards in a specific environment are compared to organisational customer service policies and recommendations for improvement lead to improved service standards. 

    SPECIFIC OUTCOME 5 
    Choose interpersonal behaviours appropriate for occupational situations. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Identification of conflict situations and application of procedures/steps for resolving disputes/breakdowns in relations are appropriate for specific contexts. 

    ASSESSMENT CRITERION 2 
    Relationships and communication networks take account of culture, organisational level and type of customers, emphasizing honest, open and respectful dialogue. 

    ASSESSMENT CRITERION 3 
    Recommended ways of improving/modifying personal interaction techniques within a team/organisational environment are appropriate for specific context requirements. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Assessment of learner achievements takes place at providers accredited by the relevant ETQA (RSA, 1998b) for the provision of programs that result in the outcomes specified for this unit standard.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard must be accredited as a provider with the relevant ETQA.
  • The relevant ETQA according to the moderation guidelines and the agreed ETQA procedures will oversee moderation of assessment and is responsible for moderation of learner achievements of learners who meet the requirements of this unit standard. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Credited learners understand and can explain:
  • The hierarchy of human needs.
  • Organisation mission and vision.
  • Customer service from clients' perspective.
  • Relationship between customer service and company profitability.
  • Interface between customer service and product/service provided.
  • Telephone etiquette.
  • Business functions.
  • Customer service elements within the respective business functions.
  • Customer/service standard analysis.
  • Phases of customer service.
  • Moments of truth.
  • Internal customer service audit.
  • External customer service audit.
  • Job descriptions.
  • Key performance areas.
  • Activity standards.
  • General obstacles to effective customer service Weak links in the customer service chain.
  • Customer decision making process during the purchasing phase. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems where responses to problems show that such critical and creative thinking has been used to make responsible decisions for evaluating of customer service performance against set standards and taking corrective action when required. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group, organisation or community to conduct, communicate and provide a service of excellence from the pre-transaction phase to the post-transaction phase. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly and effectively. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematic and/or language skills in the modes of oral and/or written presentation for persuasion to effectively communicate with teams and individuals. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility towards the environment and health of others. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems by recognising that problem-solving contexts do not exist in isolation. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard replaces unit standard 113847, "Foster and maintain customer relations", Level 3, 10 credits.

    Notes to assessors

    Assessors should keep the following principles in mind when designing and conducting assessments against this unit standard:
  • Focus the assessment activities on gathering evidence in terms of the main outcome expressed in the unit standard title to ensure assessment is integrated rather than fragmented. Remember that the person must be declared competent in terms of the overall unit standard outcome. Where assessment at unit standard title level is unmanageable, focus assessment around each specific outcome, or groups of specific outcomes.
  • Make sure evidence is gathered across the entire range, wherever it applies. Assessment activities should be as close to the real performance as possible, and where simulations or role-plays are used, there should be supporting evidence to show the learner is able to perform in the real situation.
  • Do not focus the assessment activities on each assessment criterion. Rather make sure the assessment activities focus on outcomes and are sufficient to enable evidence to be gathered around all the assessment criteria.
  • The assessment criteria provide the specifications against which assessment judgements should be made. In most cases, knowledge can be inferred from the quality of the performances, but in other cases, knowledge and understanding will have to be tested through questioning techniques. Where this is required, there will be assessment criteria to specify the standard required.
  • The task of the assessor is to gather sufficient evidence, of the prescribed type and quality, as specified in this unit standard, that the learner can achieve the outcomes again and again and again. This means assessors will have to judge how many repeat performances are required before they believe the performance is reproducible.
  • All assessments should be conducted in line with the following well documented principles of assessment: appropriateness, fairness, manageability, integration into work or learning, validity, direct, authentic, sufficient, systematic, open and consistent. 
    		•

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  65789   National Certificate: Construction Plant Operations  Level 2  NQF Level 02  Reregistered  2023-06-30  CETA 
    Core  63269   National Certificate: Gaming Operations  Level 3  NQF Level 03  Reregistered  2023-06-30  CATHSSETA 
    Core  50285   National Certificate: Professional Driving  Level 3  NQF Level 03  Reregistered  2023-06-30  TETA 
    Core  64411   Further Education and Training Certificate: Automotive Spray Painting  Level 4  NQF Level 04  Reregistered  2023-06-30  MERSETA 
    Core  58163   Further Education and Training Certificate: Community Recreation  Level 4  NQF Level 04  Reregistered  2023-06-30  CATHSSETA 
    Elective  49795   National Certificate: Rail Construction and Maintenance  Level 3  NQF Level 03  Reregistered  2023-06-30  TETA 
    Elective  64549   Further Education and Training Certificate: Automotive Body Repair  Level 4  NQF Level 04  Reregistered  2023-06-30  MERSETA 
    Elective  78525   Further Education and Training Certificate: Automotive Repair and Maintenance  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  58539   Further Education and Training Certificate: Automotive Repair and Maintenance  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered"     		 2009-02-18  Was MERSETA until Last Date for Achievement 
    Elective  78883   Further Education and Training Certificate: Autotronics  Level 4  NQF Level 04  Reregistered  2023-06-30  MERSETA 
    Elective  66249   Further Education and Training Certificate: New Venture Creation  Level 4  NQF Level 04  Reregistered  2023-06-30  SERVICES 
    Elective  61670   Further Education and Training Certificate: Railway Construction and Maintenance  Level 4  NQF Level 04  Reregistered  2023-06-30  TETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 42020 VISION TRAINING AND CONSULTING 
    2. AAH Skills and Development 
    3. Abantu Sikhona Trading and Projects (Pvt) Ltd 
    4. Academics Dynamics (Pty) Ltd 
    5. ACT SKILLS DEVELOPMENT 
    6. ADAMOPIX PTY LTD 
    7. Adimire Operators Skills Training Centre 
    8. ADOM TECHNOLOGIES 
    9. AFFARI CONSULTANTS CC 
    10. Affinity People Development 
    11. AFRICAN ETD ACADEMY 
    12. African Global Skills Academy 
    13. African Spirit Trading 327 t/a Charter Academy 
    14. Afro Fleet (Pty) Ltd 
    15. Akane Training Academy 
    16. ALATHA INVESTMENTS PTY LTD 
    17. Aldabri 106 Institute for Quality Pty Ltd 
    18. Algoa Bus Company 
    19. ALIC GLOBAL PROJECT TRADE 
    20. All-in-one Driving Academy 
    21. Altec Training and consulting 
    22. ALWASANDE TRADING PTY LTD 
    23. Amalungelo Training Group 
    24. Andebe Group 
    25. Andzanie Trading Enterprise (Pty) Ltd 
    26. APHELELE AMAGEZA 
    27. APROPOS TRAINING AND CONSULTING PTY LTD 
    28. APTJ TRAINING & DEVELOPMENT 
    29. Aretsweleng-Pele Thru Skills 
    30. Art Versatile 
    31. Athenam Consulting Pty Ltd 
    32. Auxano Training Institute Pty 
    33. AUXESIS CONSULTING 
    34. Aviwe Business Development Services 
    35. Awakening Excellence 
    36. Azania Enterprise Development 
    37. AZFEMA CONSULTING AND SKILLS DEVELOPMENT CENTRE 
    38. B AND T SKILLS DEVELOPMENT TRAININGS 
    39. BAHF HOLDINGS 
    40. Bakho Skills Development 
    41. Bakone Itireleng Trading Enterprises 
    42. Bakubung Driver Training and consultants CC 
    43. Bapela Global Concept 
    44. BBM Group Holdings 
    45. Bc Training Academy 
    46. BEC Training Consultants 
    47. Beritam Projects and Training Solutions 
    48. BESTGUARD SECURITY SERVICES PTY LTD 
    49. Bev Short Training Consultants 
    50. Black Question Business and Development Enterprises 
    51. BLKK GENERAL TRADING PTY LTD 
    52. Blue Crane Skills Development 
    53. BOHLALE PELONG TRAINING COMPANY 
    54. Bokang Mmankwana Trading Enterprise 
    55. Bolton Business College & Computer Studies 
    56. BONAFIDE GROUP PTY LTD 
    57. Bongu'muzi 
    58. Bontle Afrihair Dynamix 
    59. BONTLE VBA PROJECTS 
    60. BRADLEY INTERNATIONAL TRAINING INSTITUTE 
    61. BRAINTRUST BUSINESS TRAINING 
    62. BrandSky 
    63. Bravorox 125 
    64. Brilliant Skills Development & Training Solutions 
    65. BRYCO CONSULTING CC 
    66. Bucks Bub Trading 5 
    67. Bumbene Safety Consultants (Pty) Ltd 
    68. Buscor 
    69. Career without College 
    70. Cathy Hill Solutions (Pty) Ltd 
    71. Cedars Academy for Technical Training 
    72. Centre for Logistics Excellence (Pty) Ltd 
    73. CENTRE OF WISDOM 
    74. ChamCham Corporation (PTY) Ltd 
    75. CHAMDOR DRIVER TRAINING CC 
    76. Chanrose Training and Development Projects 
    77. CHUMABATHO PTY LTD 
    78. Circleway College 
    79. Class Skills Development Consultancy 
    80. CM ACCOUNTING AND TRAINING SERVICES PTY LTD 
    81. Coega Development Corporation 
    82. Commercial professional driver academy (PTY) Ltd 
    83. Commercial professional driver academy PTY Ltd 
    84. Commercial Transport Academy CTA Pty Ltd 
    85. Consultingbybongi 
    86. Continuous Development Training 
    87. Corporate Wise 
    88. Crossroads Distribution (Pty) Ltd - Johannesburg 
    89. csg Investments 
    90. Dee's Training (PTY) LTD 
    91. Dee-Bravo Training Centre 
    92. Dees Driver Training Centre 
    93. DEGO CONSULTANTS 
    94. Devine Glamour SPA 
    95. Die Mnyandoro''s G.M. Agency (Pty) Ltd 
    96. Dionysus Skills Development Initiative 
    97. DON-DER TRUCK REPAIRS TRUST 
    98. doro-ella 
    99. Drake Personnel SA 
    100. Duja Consulting 
    101. DYNAMIC GUEST HOUSE TOURS CC 
    102. Dynamic Institute of Training S.A 
    103. Dynamic Leadership Solutions and Investments 
    104. EDU - FLEET 
    105. Edu Wize Group Pty Ltd 
    106. Educon Training and Development PTY LTD 
    107. Edzani Community Development and Consultancy 
    108. Ekurhuleni West Public FET College - Germiston Campus 
    109. Elangeni Consulting 
    110. ELLIES BEAUTY GROUP 
    111. Empilweni Management Solutions 
    112. Engen Petroleum Ltd 
    113. Enter Wide Institute Of Enterpreneurship Excellence 
    114. EPITOME VILLA 
    115. ESS Holdings (PTY) Ltd 
    116. Evaflex 
    117. Excellect 209 (PTY) LTD 
    118. Excellect 209 PTY LTD 
    119. Excellence College of Development 
    120. EXECUPRIME BUSINESS COLLEGE 
    121. Exodec 388 CC 
    122. Exousia Skills Academy 
    123. farmers hope cooperative 
    124. FBT Consultants CC 
    125. FIND YO FAYAH 
    126. FLIHI Training 
    127. FLYING COLOURS TRADING 
    128. Garden City Trading (Pty) Ltd 
    129. Genesis Investment Advisors 
    130. Global Maritime Legal Solutions Pty Ltd 
    131. Global Skills Solutions 
    132. Global Star Trading 
    133. Global Star Trading (Pty) Ltd 
    134. Glory Bush 
    135. Golden Arrow Bus Services_pty Ltd 
    136. GREENRIM TRAINING PTY LTD 
    137. Growth Point Learning Solutions 
    138. GTEN BUSINESS SOLUTIONS 
    139. Haggai Academy of Learning 
    140. Halfway Service Station 
    141. Harvest Outreach Centre 
    142. Hazchemwize (PTY) Ltd 
    143. He and She Driver Training Centre 
    144. Healthy Living Consulting 
    145. Heart Solutions 
    146. HR Matters 
    147. Hudisa 
    148. Humrec Human Resource Training 
    149. IdleAds 
    150. Ignite Training Academy 
    151. Ikaheng HR Services Pty Ltd 
    152. IM Transformation 
    153. Imbo driving school 
    154. Imisebe Skills Development 
    155. Imperial Logistics Group t/a Dedicated Contracts 
    156. IMTHUBI TRADING AND PROJECTS 
    157. IMVULA SKILLS DEVELOPMENT ACADEM Y 9PTY) LTD -DRBAN BRANCH 
    158. In Excess Trading 22 (Pty) Ltd 
    159. INALO FOUNDATION 
    160. INDALO TRADINGS PTY LTD 
    161. INDOSAKUSA AFROSUN TRADING 
    162. INFINITUS TRAINING SOLUTION 
    163. Ingqumbo Research and Special Projects 
    164. Inkqubela Consultants 
    165. Inkwenkwezi Private College & Skills Development cc 
    166. Innovative Shared Services 
    167. INSTITUTE FOR LEADERSHIP AND RESEARCH 
    168. Intellect Management & Training consultancy 
    169. Intercape Mainliner 
    170. INTERIM CONSULTING 
    171. Interstate Bus Lines 
    172. INTSHIVA CONSULTING PTY LTD 
    173. ISISEKELO TRAINING SOLUTIONS PTY LTD 
    174. ITUMELENG WELLNESS SOLUTIONS 
    175. Iyahluma investment (PTY) LTD 
    176. Iyanda Holdings(Pty) Ltd 
    177. Jan for J 
    178. JMC TECHNICAL TRAINING (Bloemfontein)(TP) 
    179. Joseph Business School NPC 
    180. Josmap Training Institute 
    181. JUBILEE SKILLS ACADEMY 
    182. Jumpstart Training Institute Pty Ltd 
    183. Jwatlala Investments 
    184. k2015174402(South Africa) 
    185. K2016464843 SOUTH AFRICA PTY LTD 
    186. Kajal and Associates 
    187. KannDevelop NPC 
    188. KANYA CSI 
    189. Kayise IT 
    190. KDS Centre for Skills Development and Training Pty Ltd 
    191. Keewave Trading 403 
    192. Kempston Driving Academy 
    193. KENO CONSULTING 
    194. Keystone Learning (Pty) Ltd 
    195. Kgalagadi IT Solutions 
    196. Khabanyane Training and development 
    197. KHANYA TEMBU TRADING ENTERPRISE PTY LTD 
    198. Khulani HR Consultancy (Pty) Ltd 
    199. KINGDOM ACHIEVERS 
    200. Kismet Business and Labour Law Solutions 
    201. Kitchersaulos Trading and Projects 
    202. KITSO TRAINING PTY LTD 
    203. Kitta Transport Training Academy 
    204. KKH Operator Training and Projects Pty Ltd 
    205. KOFTECH INSTITUTE OF TECHNOLOGY 
    206. Kukhula Global Projects 
    207. Kulika Training and Consultancy Pty Ltd 
    208. KVR Training and Business Solutions 
    209. KZN Business Solutions And HR Management cc 
    210. KZN Taxi and Commuter Corporation NPC 
    211. LAKEVIEW BUILDING 
    212. lamanisi 
    213. Laumel Business Solution 
    214. LDC GLOBAL 
    215. Le Signore Consultants and Development Centre 
    216. LEANO HUMAN CAPITAL SOLUTIONS 
    217. Learncorp 
    218. Learning Exchange Pty (Ltd) 
    219. Lentswe La Motheo Trading Enterprise 
    220. Letta Consulting Services 
    221. Licence Wise 
    222. LIFOSCAN PTY LTD 
    223. Lisk Trading Enterprise 
    224. Lithalengcali Trading 
    225. Little Treehouse Holdings (PTY) Ltd 
    226. Logika Academy 
    227. LOLIPOP PROJECTS PTY LTD 
    228. LSC Staffing Solutions 
    229. LTM Training & Remote Learning Solutions 
    230. LTM Training and Remote Learning Solutions 
    231. LUGYN TRAINING AND PROJECTS CC 
    232. Lulwandle Training Consultants 
    233. LWANTINGA TRADING ENTERPRISE 
    234. Lwaze Lwanda General Traders CC 
    235. M AND J EVOLUTION PTY LTD 
    236. M28 Consulting and Training 
    237. MadibengGeneral Suppliers 
    238. Madidi Supply Chain Institute & Business Institute 
    239. MADYONZI TRADING AND PROJECTS 
    240. Makana Empire 
    241. MAKHENSA GLOBAL ICT SERVICES 
    242. Makwedeng Training 
    243. Maleke Consulting 
    244. Maliwa Investment (Pty)Ltd 
    245. Managing Minds Better 
    246. Mannyeo Trading and Projects 
    247. MANTOMBI INVESTMENT 
    248. MARU PLATINUM INVETSMENTS 987 PTY LTD 
    249. Masakhane Further Education and Training 
    250. Masutane Consulting 
    251. MASUTHA TRAINING AND SECURITY SERVICES 
    252. MATHAMANE TRADING ENTERPRISE 
    253. Matholwane Consuting 
    254. MAZONET PTY LTD 
    255. Mcanyi Group 
    256. mcebo technologies 
    257. Meleric Holdings 
    258. Meyiswa Training Academy 
    259. Miazo Trading 
    260. Mila Cleaning Services 
    261. Milzet Holdings 
    262. Mindful Impact 
    263. Misty Blue Trading 286 
    264. Mitronic Training and freight solutions 
    265. ML THEMBS TRAINING PROVIDERS AND SERVICES 
    266. Mnce Trading cc 
    267. Moripe Business and Training Consultants 
    268. Mpofu Engineering Projects 
    269. MUMA INVESTMENTS PTY LTD 
    270. MUST Graduate Academy 
    271. MUZIOKHANYAYO 
    272. Mziphela Training and Projects Pty. Ltd 
    273. Namik Consulting 
    274. National Institute Community Development and Management 
    275. NATIVE BIRD HOLDINGS PTY LTD 
    276. Ncameni Kasizane Skills Development PTY LTD 
    277. Ndikho Ndinani Protection (Pty) Ltd 
    278. NDWAMATO TRAINING SOLUTIONS (PTY) LTD 
    279. Ndwamato Training Solutions PTY LTD 
    280. NEMBA CAPITAL CC 
    281. NESTAB ICT CO-OPERATIVE LTD 
    282. Networx for Career Development 
    283. New Life Education Foundation 
    284. NEWBRIDGE INSTITUTE PTY LTD 
    285. NHLANTO PROJECTS 
    286. Niv Consultancy 
    287. Nkhululeko Project Management and Construction 
    288. NOSA LOGISTICS PTY LTD 
    289. Nowethu Learning Institute cc 
    290. NS Traders 
    291. NS Zonke Management Consultants 
    292. NT Geomatics 
    293. NTETHE CONSULTING SERVICES PTY LTD 
    294. Ntsoaki Driving School 
    295. On Grid Training and Development 
    296. ONE VOICE SOUTH AFRICA 
    297. Ontoanetse Consulting 
    298. Ordon Trading 18 
    299. OSR Trading 
    300. PABALLO LESEDI TRADING AND PROJECTS 
    301. Pal Passenger Bus Services 
    302. Paradise Skills Development CC 
    303. Paul Tsolo Leadership & training Org 
    304. Pax Projects 
    305. PCA TRADING AND PROJECTS PTY LTD 
    306. Peakford Management Consulting 
    307. PELONTLE MAREKWA CONTRACTORS CC 
    308. People Agility 
    309. Perez Development & Training 
    310. Phephani Learnerships cc 
    311. Phumelela Sisonke African Foundation 
    312. Pietersburg Labour Consultants 
    313. Powermove Trade and Invest Pty Ltd 
    314. PPL TRADING ENTERPRISE 
    315. Precision skills development and training 
    316. Primeserv Corporate Solutions (Pty) Ltd 
    317. Pro Driver Training (Pty) Ltd 
    318. Pro-Driver Trucking Academy (Pty) Ltd 
    319. Probus Holdings 
    320. PRODIGY BUSINESS SERVICES (PTY) LTD 
    321. Professional Aviation Services (Pty) Ltd 
    322. PROFFECTO CONSULTING 
    323. Propat 
    324. Prosam Consulting & Training Group 
    325. Prospect Plus 
    326. Puisanong Investment Enterprises 
    327. Pulse Network 
    328. PUTCO Limited 
    329. PUTCO Pty Ltd 
    330. QSS Holding 
    331. Quantum Leap College Pty Ltd 
    332. Radah Skills Academy 
    333. RAM Transport (South Africa)(Pty)Ltd 
    334. Rand BEE 
    335. Rasehlo Transport and Tourism 
    336. Rasinkhu Investments 
    337. Re Tshepeng Holdings 
    338. Reaitirela investments 
    339. REAL LIFE COMMIT 
    340. REDEFINE HUMAN CAPITAL PTY LTD 
    341. Rendzo Training Solutions 
    342. Resurgam Business Strategies 
    343. Reyakopele Trading 142 
    344. RISE AND SHINE CONSULTING GROUP 
    345. Rock Lilly Connections 
    346. ROSHEC 
    347. Royal Impression Academy 
    348. S A TAYOB TRAINING ACADEMY PTY LTD 
    349. S S D 
    350. SA Campus on the Go 
    351. SA Skills Emancipation 
    352. SADHANA GOVENDER PROJECT CONSULTANTS 
    353. Safe and Eco Driving Pty Ltd 
    354. Safrica Training 
    355. sakhisizwe community projects 
    356. SANCTUS CONSULTING PTY LTD 
    357. Sanda Skills Development (Pty) Ltd 
    358. SANDTON BEAUTY CLINIC 
    359. Sardonix Properties and Investments Pty Ltd 
    360. SC Training 
    361. ScienceCEO Academy 
    362. SDC Transport and Logistics (Pty) Ltd 
    363. Sediba Sabasadi Skills Training Academy (Pty) Ltd 
    364. Segaole Driving School 
    365. Seng''khona Trading Enterprise 129 cc 
    366. Senwelo Leadership Services 
    367. Seonyatseng Learning Institute 
    368. Seshego Risk Management Solutions (Pty) Ltd 
    369. Seshni Consulting 
    370. SFM CONSULTANTS PTY LTD 
    371. SHEPROSA 
    372. SHERO ELEMENTS PTY LTD 
    373. SIBA JO LILY TRAINING ACADEMY PTY LTD 
    374. Signature Support 
    375. SirSam EDU 
    376. Sisabenza Operator Training (PTY) LTD 
    377. SISKY N SOLUTIONS 
    378. Siyakha Learning 
    379. Siyashayela Training and Development 
    380. Skills Development Professionals Pty Ltd 
    381. Skills Factory 
    382. Skills For Life 
    383. Skills Grow Solutions 
    384. Skills Junction 
    385. SKILLUS TRAINING 
    386. Smart HR Solutions 
    387. SN Pool Transport 
    388. SODUKO CONSULTANTS PTY LTD 
    389. Sokoza Consulting & Services 
    390. Solid Rock Services 
    391. SOMANDLA ENTREPRENEURSHIP ACADEMY 
    392. Sophia''s Excellence Driving Academy 
    393. Sophia's Excellence Driving Academy 
    394. SORT OUT INVESTMENTS 
    395. South Africa Foundation Of Entrepreneurship And Technology 
    396. South African Transport Centre of Excellence 
    397. SPINA Consultancy cc Cape Town 
    398. SSS Advanced Driver Training 
    399. STARS OF TOMORROW PROJECTS 
    400. Studio 05 House of Fashion 
    401. STUDY WAYS 
    402. SUNSHINE FORTY ACADEMY 
    403. SVA Training 
    404. SW NOTO GENERAL TRADING CC 
    405. SYRO ACCOUNTANTS 
    406. Takusani Group 
    407. Talent Stream 
    408. TANAKA SOFT SOLUTIONS 
    409. THABO Training and Services 
    410. The Institute of Entrepreneurial Excellence 
    411. THE MOTIVATIONAL DRIVE PTY LTD 
    412. The Skills Authority 
    413. THE SKILLS COLLEGE FOR DEVELOPMENT AND TRAINING(PTY) LTD 
    414. The Skills Matrix 
    415. THEMBIFUNDO IKUSASA LAKHO SERVICES COOPERATIVE 
    416. Thobologo Training and Education Group 
    417. Thriving Network 
    418. Thutong Training Institution and Consulting 
    419. Thwala Training Services (Pty) Ltd 
    420. TIESPRO (Pty) Ltd 
    421. TLH Mechanical and Projects (Pty) Ltd 
    422. TNL Training and Development 
    423. TNM CORPORATE SOLUTIONS 
    424. TOP NAIL STUDIO CC 
    425. Totzwa Training and Projects 
    426. Tradesman Consulting & Training Solutions 
    427. Trainers without Borders 
    428. Training Consultant and SD College 
    429. Training Force 
    430. TRAINING YOUNG MINDS 
    431. TRAINSKILLS 
    432. TRELIABLE 
    433. TREND SETTERS CONSULTANT 
    434. Triton Express (Pty) Ltd 
    435. Triton Express Pty Ltd 
    436. TRUE REAL ESTATE COLLEGE 
    437. TSELACHUEU CONSULTING 
    438. Tshamutengu General Trading 
    439. Tshireletso Multi-skills and Training 
    440. Tsoga O Phakgame Projects 
    441. UBUNTU PRO SOLUTIONS TRAINING 
    442. UFANISI TRADE AND INVESTMENT CC 
    443. Uhlumelo Training and Development Solutions 
    444. Ukhiye Consulting 
    445. Ukwakhile Training 
    446. Ultimate Health and Hygiene Solutions 
    447. Umtha Developments 
    448. Unitrans Supply Chain Solutions (Pty) LTD 
    449. UNIVERSITY OF JOHANNESBURG 
    450. Unlock the Potential 
    451. Uzoyithola Training and Consulting 
    452. Vhonisani Training Academy & Projects 
    453. Victoria driving School (PTY) LTD 
    454. Victoria driving School PTY LTD 
    455. Voltrek Trading and Projects 
    456. VRV SINGH ENTERPRISES LTD 
    457. VUCA INSTITUTE OF LEADERSHIP DEVELOPMENT 
    458. WAL TRAINING 
    459. Wheelman S A 
    460. Wheelset Academy Of Machine Operators 
    461. White Biznis Solutions 
    462. WHSE Training College (Pty) Ltd 
    463. Workplace Skills Institute (Pty) Ltd 
    464. Y2K College 
    465. Yab Business Solution 
    466. Yes We Can Consulting Pty Ltd 
    467. Yiedi 
    468. YOLANDE TOOHEY CONSULTANTS PTY LTD 
    469. ZALLOO LEARNING SOLUTION 
    470. Zambuko Training Enterprise 
    471. Ziyana Business Consulting and Training 
    472. ZJ Africa Learn 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.