SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Mentor a colleague to enhance the individual`s knowledge, skills, values and attitudes in a selected career path 
SAQA US ID UNIT STANDARD TITLE
114215  Mentor a colleague to enhance the individual`s knowledge, skills, values and attitudes in a selected career path 
ORIGINATOR
SGB Insurance and Investment 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Finance, Economics and Accounting 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04  3 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for Skills Development Facilitators, Supervisors, Team Leaders, Line Managers and people involved in Human Resource Management. The term business unit in this Unit Standard implies a small business, cost centre, section or department.

The qualifying learner is capable of:
  • Explaining the concept of mentoring.
  • Describing the characteristics of a good mentor.
  • Explaining the importance of knowledge in mentoring.
  • Applying the skills and techniques required of a mentor. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    There is open access to this Unit Standard. Learners should be competent in Communication and Mathematical and Financial Literacy at Level 3. 

    UNIT STANDARD RANGE 
    The typical scope of this Unit Standard is ethics and the learner.
  • Interpersonal skills include, but are not limited to, active listening, interpretation of answers and non-verbal communication, and empathy. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain the concept of mentoring. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The concept of mentoring is explained with examples. 

    ASSESSMENT CRITERION 2 
    2. The difference between mentoring, coaching, counseling and training is explained and an indication is given of when each is appropriate. 

    ASSESSMENT CRITERION 3 
    3. The roles and responsibilities of the mentor and employee to be mentored are explained and an indication is given of the relationship between the two parties. 

    ASSESSMENT CRITERION 4 
    4. A written contract including a code of ethical conduct in the relationship is negotiated with a prospective employee to be mentored. 

    ASSESSMENT CRITERION 5 
    5. The boundaries in a mentorship contract are negotiated with reference to realistic, agreed goals. 

    SPECIFIC OUTCOME 2 
    Describe the characteristics of a good mentor. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The importance of communication in the mentoring process is explained and an indication is given of how communication skills can enhance or destroy the relationship. 

    ASSESSMENT CRITERION 2 
    2. The characteristics of a good mentor are identified based on personal experience and reflection. 

    ASSESSMENT CRITERION 3 
    3. Three different models of mentoring are explained and an indication is given of the one that is most appropriate in a specific environment. 

    ASSESSMENT CRITERION 4 
    4. The characteristics of a potential employee to be mentored are identified and matched for compatibility with own personality. 

    ASSESSMENT CRITERION 5 
    5. The consequences of a mismatch in the selection of mentor or employee to be mentored are identified with examples. 

    SPECIFIC OUTCOME 3 
    Explain the importance of knowledge in mentoring. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The importance of relevant knowledge and experience in a mentoring situation is explained and an indication is given of why it is necessary to keep up to date. 

    ASSESSMENT CRITERION 2 
    2. Questions are asked to determine knowledge level in a specific situation. 

    ASSESSMENT CRITERION 3 
    3. Information required to fill knowledge gaps is accessed for a specific situation. 

    SPECIFIC OUTCOME 4 
    Apply the skills and techniques required of a mentor. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Interpersonal communication skills required of a mentor are demonstrated for three different scenarios. 

    ASSESSMENT CRITERION 2 
    2. Relationships, dynamics and personality aspects in a situation are assessed using active listening and observation skills. 

    ASSESSMENT CRITERION 3 
    3. A plan to mentor an individual is developed with reference to goal setting, critical path schedule, continuous monitoring and review. 

    ASSESSMENT CRITERION 4 
    4. Feedback on an individual`s progress is provided in terms of measured objectives and the negotiated mentoring contract. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant ETQA or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this Unit Standard or assessing this Unit Standard must be accredited as a provider with the relevant ETQA , or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be overseen by the relevant ETQA or by an ETQA that has a Memorandum of Understanding with the relevant ETQA, according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. Therefore, anyone wishing to be assessed against this Unit Standard may apply to be assessed by any assessment agency, assessor or provider institution, which is accredited by the relevant ETQA.

    Moderation should include both internal and external moderation where applicable. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Learners are capable of identifying and solving problems in which responses show that responsible decisions using critical and creative thinking have been made in developing a plan to mentor an individual. 

    UNIT STANDARD CCFO WORKING 
    Learners are capable of working effectively with others as a member of a team, group, organisation or community in identifying the knowledge, skills, values and attitudes needs of an employee needing mentoring, negotiating a mentorship contract and developing a plan for mentoring an individual. 

    UNIT STANDARD CCFO COLLECTING 
    Learners are capable of collecting, organising and critically evaluating information in assessing an individual`s knowledge level and accessing information required to fill knowledge gaps. 

    UNIT STANDARD CCFO COMMUNICATING 
    Learners are capable of communicating effectively mentoring an individual. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  49092   Further Education and Training Certificate: Furniture Making  Level 4  NQF Level 04  Reregistered  2023-06-30  FPMSETA 
    Core  72050   Further Education and Training Certificate: Pharmacist Assistance  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Core  48640   National Certificate: Financial Services Management  Level 4  Level TBA: Pre-2009 was L4  Reregistered  2023-06-30  INSETA 
    Core  59409   National Certificate: Agricultural Extension  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  AgriSETA 
    Core  58802   National Diploma: Disability Employment Practice  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2020-07-30  SABPP 
    Elective  50285   National Certificate: Professional Driving  Level 3  NQF Level 03  Reregistered  2023-06-30  TETA 
    Elective  93996   Further Education and Training Certificate: Contact Centre Operations  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  50309   Further Education and Training Certificate: Environmental Practice  Level 4  NQF Level 04  Reregistered  2023-06-30  LG SETA 
    Elective  57712   Further Education and Training Certificate: Generic Management  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  49649   Further Education and Training Certificate: Long-term Insurance  Level 4  NQF Level 04  Reregistered  2023-06-30  INSETA 
    Elective  49356   Further Education and Training Certificate: Medical Claims Assessing  Level 4  NQF Level 04  Reregistered  2023-06-30  INSETA 
    Elective  50332   Further Education and Training Certificate: Occupationally-Directed Education Training and Development Practices  Level 4  NQF Level 04  Reregistered  2023-06-30  ETDP SETA 
    Elective  66609   Further Education and Training Certificate: Retail Insurance  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  66610   Further Education and Training Certificate: Short Term Insurance  Level 4  NQF Level 04  Reregistered  2023-07-30  As per Learning Programmes recorded against this Qual 
    Elective  57613   Further Education and Training Certificate: Short-Term Risk Management  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2012-06-30  INSETA 
    Elective  66190   National Certificate: Adventure Based Learning  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  CATHSSETA 
    Elective  50245   National Certificate: Maintenance Coordination  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered"     		 2010-11-11  TETA 
    Elective  79406   National Certificate: Maintenance Coordination  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2015-06-30  MERSETA 
    Elective  50023   National Diploma: Legal Interpreting  Level 5  NQF Level 05  Reregistered  2023-06-30  SAS SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. A5 Competence Evolution 
    2. AAH Skills and Development 
    3. Abinet Training and Development 
    4. ACT SKILLS DEVELOPMENT 
    5. Adimire Operators Skills Training Centre 
    6. Advantage Training Services cc 
    7. Afro Fleet (Pty) Ltd 
    8. Akane Training Academy 
    9. Alcari Learning Centre (Pty) Ltd 
    10. Algoa Bus Company 
    11. All-in-one Driving Academy 
    12. Alpha Business Consultants 
    13. Alpha Education Services 
    14. Amaqamu Project Management and Consulting 
    15. Amber Tower Training 
    16. Andebe Group 
    17. Asiphokuhle Training and Research Institute 
    18. ASSESSMENT COLLEGE OF SOUTH AFRICA PTY LTD 
    19. Assured Vocational Skills Institute (Pty) Ltd 
    20. Athenam Consulting Pty Ltd 
    21. Atlegang Training Consulting 
    22. Aubrey Nyiko Business Enterprise cc 
    23. Bantubanye Skills 
    24. Bev Short Training Consultants 
    25. Bikologix Projects 
    26. Blue Crane Skills Development 
    27. Bumbene Safety Consultants (Pty) Ltd 
    28. Buscor 
    29. Camblish Training Institute (Pty) Ltd 
    30. Capricorn TVET College 
    31. Centre for Logistics Excellence (Pty) Ltd 
    32. CHAMDOR DRIVER TRAINING CC 
    33. Compass Academy of Learning 
    34. Contra-lit (Pty) Ltd 
    35. CTC College(PTY) LTD. 
    36. D M Management and Consulting 
    37. Dees Driver Training Centre 
    38. Dionysus Skills Development Initiative 
    39. Ditlou Solutions 
    40. Dr M Investments 
    41. DRM Skills Academy 
    42. DYNA TRAINING (PTY) LTD 
    43. Dynamic Institute of Training S.A 
    44. Eastcoast Boards cc 
    45. Eden Training Academy 
    46. Edge Training Consultancy 
    47. Educon Training and Development PTY LTD 
    48. EDUTEL SKILLS DEVELOPMENT PTY LTD 
    49. Elective Training Institute Enterprise CC 
    50. Elimofo Trading& Projects 
    51. Emergence Learning Academy (Pty) Ltd 
    52. Enjo Consultants (Pty) Ltd 
    53. Esayidi FET College - Central Office 
    54. ESS Holdings (PTY) Ltd 
    55. Evaflex 
    56. EXECUTIVE COACHING AND FACILITATION 
    57. Faranang Business and Training Solutions PTY(LTD) 
    58. Fort Hare Trading Solutions (Pty) Ltd 
    59. FURNITURE WORLD TRAINING CENTRE 
    60. Future Discovery Training Academy CC 
    61. GATYANA TRAINING ACADEMY 
    62. Gauteng City College 
    63. Genvio cc 
    64. Glere Skills and Consultants 
    65. Global Star Trading (Pty) Ltd 
    66. Go Factory Training Academy 
    67. Golden Arrow Bus Services_pty Ltd 
    68. GREENRIM TRAINING PTY LTD 
    69. Growth Management Consulting 
    70. Halfway Service Station 
    71. He and She Driver Training Centre 
    72. Heirs Training and Development 
    73. HLUVUKA TRAINING AND CONSULTING 
    74. Hoseah Training and Manufacturing NPC 
    75. Ikaheng HR Services Pty Ltd 
    76. Ikamvelihle Youth Development (Pty) Ltd 
    77. Ikhwezi Management and Training Institute 
    78. Imsimbi Training 
    79. IMVULA SKILLS DEVELOPMENT ACADEM Y 9PTY) LTD -DRBAN BRANCH 
    80. Inafrica General Trading Pty LTD 
    81. Inkqubela Consultants 
    82. Inkwazi Learning Network 
    83. Inkwenkwezi Private College & Skills Development cc 
    84. Innovative Shared Services 
    85. Inter-Coastal Business & Property Services cc 
    86. Interlink Technical Training 
    87. Invuya Institute of Learning (Pty) Ltd 
    88. Inyathi Visions 
    89. Iyahluma investment (PTY) LTD 
    90. Josmap Training Institute 
    91. Joyboy Designs 
    92. JPM & Associates 
    93. Jumpstart Training Institute Pty Ltd 
    94. KDS Centre for Skills Development and Training Pty Ltd 
    95. Khoali Group of Companies (Pty) Ltd 
    96. Khulani HR Consultancy (Pty) Ltd 
    97. Kitso Bokamoso Training Solution 
    98. KMS College 
    99. Kuyakhula Development Initiatives 
    100. KZN Taxi and Commuter Corporation NPC 
    101. La Gratitude Academy 
    102. Learncorp 
    103. Learnership Support Systems (Pty) Ltd 
    104. Learning Performance Link 
    105. Lebzatainment Foundation NPC 
    106. Legacy African Global Skills Academy Pty Ltd 
    107. Leronsa Trading Enterprise 
    108. Leverage Leadership 
    109. Little Treehouse Holdings (PTY) Ltd 
    110. Longata Consultant 
    111. Lwaze Lwanda General Traders CC 
    112. M3i Skills Development 
    113. MACCAUVLEI LEARNING ACADEMY (PTY) LTD 
    114. MadibengGeneral Suppliers 
    115. Madidi Supply Chain Institute & Business Institute 
    116. Makaota Training Consultants 
    117. Makavila Suppliers CC. 
    118. Makwedeng Training 
    119. Mamuhle Academy 
    120. Marematlou Training Institute 
    121. Margie Angamuthu Training (Pty) Ltd 
    122. Masakhane Further Education and Training 
    123. Meals on Wheels Community Services - South Africa 
    124. Mentoring 4 Success (Pty) Ltd 
    125. MENTORNET (PTY) LTD 
    126. Mimosa Business Consultants 
    127. Mintirho Development Services 
    128. Mission Point Consulting 
    129. MML Consulting CC. 
    130. Mnambithi TVET College 
    131. Mohlaje Solutions (Pty) Ltd 
    132. Mondo Skills and services providers 
    133. Mpofu Engineering Projects 
    134. MSC Education Holdings Pty Ltd 
    135. National School of Government (NSG) 
    136. Ndikho Ndinani Protection (Pty) Ltd 
    137. Nelson Mandela University 
    138. Neolebongi Trading Enterprise 
    139. Networx for Career Development 
    140. NOMAKU TRADERS CC 
    141. Northern Cape Rural TVET College 
    142. Northlink College 
    143. NOSA LOGISTICS PTY LTD 
    144. Ntevho-Ketso Training and Recruitement Consultancy cc 
    145. NTI College 
    146. Ntsoaki Driving School 
    147. Ntuthuko Projects & Services 
    148. Octomate (Pty) Ltd 
    149. Outsurance Insurance Company Ltd 
    150. Pal Passenger Bus Services 
    151. Peakford Management Consulting 
    152. People Agility 
    153. Petra institute of Development (PTY) Ltd 
    154. Phephani Learnerships cc 
    155. PMA Holding (Pty) Ltd 
    156. PMA Holdings (PTY ) LTD. 
    157. PND Academy of Learning cc 
    158. POTCH - UTC (PTY) LTD 
    159. Powermove Trade and Invest Pty Ltd 
    160. Precision skills development and training 
    161. Prestige Leaders Consulting (Pty) Ltd 
    162. Pro Driver Training (Pty) Ltd 
    163. Production Management Institute (PMI) 
    164. Prospen Group 
    165. PUTCO Limited 
    166. PUTCO Pty Ltd 
    167. PWI CORPORATE TRAINING PTY LTD 
    168. QPD CONSULTANTS 
    169. Quantum Leap College Pty Ltd 
    170. Reflections Development Institute 
    171. Resonance Institute of Learning 
    172. Royal Impression Academy 
    173. S-Squared Training Solutions (Pty) Ltd 
    174. Safe and Eco Driving Pty Ltd 
    175. Sakhisisizwe Projects 
    176. Sanda Skills Development (Pty) Ltd 
    177. SC Training 
    178. Sediba Sabasadi Skills Training Academy (Pty) Ltd 
    179. Segaole Driving School 
    180. Sekhukhune FET College - Central Office 
    181. Shakaneng Trading 
    182. Sims Khula Training & Skills Development 
    183. SIYANQOBA SEMINARS 
    184. SIZA NESU TRAINING AND DEVELOPMENT 
    185. SKILLS DYNAMICS AFRICA PTY LTD 
    186. Skills Priority 
    187. South African ABET Development Agency SAADA 
    188. South African Transport Centre of Excellence 
    189. South West Gauteng Tvet College 
    190. Southern African Institute of Learning (SAIL) 
    191. SPINA Consultancy cc Cape Town 
    192. SPS Consulting (Pty) Ltd 
    193. Step Ahead Academy (Pty) Ltd 
    194. SVA Training 
    195. Sylman Training Consultancy 
    196. Talent Emporium Academy (PTY) Ltd 
    197. THABO Training and Services 
    198. Thando Consulting Services 
    199. The Crimson CO CC. 
    200. The Early Care Foundation 
    201. The East London Institute for Leadership Advancement & Development 
    202. The Furniture Technology Centre (Johannesburg) 
    203. The Furniture Technology Centre - KwaMashu 
    204. The Graduate Institute of Financial Sciences (Pty) Ltd 
    205. The Iscariota Group (Pty) Ltd 
    206. The Skills Authority 
    207. THE SKILLS COLLEGE FOR DEVELOPMENT AND TRAINING(PTY) LTD 
    208. The Skills Development Corporation Private 
    209. Thobologo Training and Education Group 
    210. Thobologo Training and Education Group (Pty) Ltd 
    211. Thubelihle Graduate Institute 
    212. Thuto-Botshabelo Training and Projects (Pty) Ltd 
    213. Thwala Training Services (Pty) Ltd 
    214. Tirhani SkillsTraining Pty Ltd 
    215. Tovani Traiding 299 
    216. Tradesman Consulting and Training Solutions 
    217. Training at Work Pty (Ltd) 
    218. Transvaal Training 
    219. Tshepang Consulting & Project 
    220. Tshwane Training Institute (PTY) LTD. 
    221. Twasa 
    222. Twin Mark Strategy and Management Consultants (Pty) Ltd 
    223. Ubuqhawe Consulting (Pty) Ltd 
    224. Ukwakhile Training 
    225. Umfolozi FET College 
    226. Umtha Developments 
    227. University of Johannesburg 
    228. Uzoyithola Training and Consulting 
    229. VEB CELE & Associates (Pty) Ltd 
    230. Vhonisani Training Academy & Projects 
    231. Vicmat Consultants 
    232. Virtuoso Arts Institute 
    233. Vumilia Africa Group 
    234. VUTLHARI BYA DZONGA CONSULTANTS (PTY) LTD 
    235. Yab Business Solution 
    236. Yes We Can Consulting Pty Ltd 
    237. Zisukumele Training Academy (Pty) Ltd 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.