SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Mentor a colleague to enhance the individual`s knowledge, skills, values and attitudes in a selected career path 
SAQA US ID UNIT STANDARD TITLE
114215  Mentor a colleague to enhance the individual`s knowledge, skills, values and attitudes in a selected career path 
ORIGINATOR
SGB Insurance and Investment 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Finance, Economics and Accounting 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04  3 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for Skills Development Facilitators, Supervisors, Team Leaders, Line Managers and people involved in Human Resource Management. The term business unit in this Unit Standard implies a small business, cost centre, section or department.

The qualifying learner is capable of:
  • Explaining the concept of mentoring.
  • Describing the characteristics of a good mentor.
  • Explaining the importance of knowledge in mentoring.
  • Applying the skills and techniques required of a mentor. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    There is open access to this Unit Standard. Learners should be competent in Communication and Mathematical and Financial Literacy at Level 3. 

    UNIT STANDARD RANGE 
    The typical scope of this Unit Standard is ethics and the learner.
  • Interpersonal skills include, but are not limited to, active listening, interpretation of answers and non-verbal communication, and empathy. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain the concept of mentoring. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The concept of mentoring is explained with examples. 

    ASSESSMENT CRITERION 2 
    2. The difference between mentoring, coaching, counseling and training is explained and an indication is given of when each is appropriate. 

    ASSESSMENT CRITERION 3 
    3. The roles and responsibilities of the mentor and employee to be mentored are explained and an indication is given of the relationship between the two parties. 

    ASSESSMENT CRITERION 4 
    4. A written contract including a code of ethical conduct in the relationship is negotiated with a prospective employee to be mentored. 

    ASSESSMENT CRITERION 5 
    5. The boundaries in a mentorship contract are negotiated with reference to realistic, agreed goals. 

    SPECIFIC OUTCOME 2 
    Describe the characteristics of a good mentor. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The importance of communication in the mentoring process is explained and an indication is given of how communication skills can enhance or destroy the relationship. 

    ASSESSMENT CRITERION 2 
    2. The characteristics of a good mentor are identified based on personal experience and reflection. 

    ASSESSMENT CRITERION 3 
    3. Three different models of mentoring are explained and an indication is given of the one that is most appropriate in a specific environment. 

    ASSESSMENT CRITERION 4 
    4. The characteristics of a potential employee to be mentored are identified and matched for compatibility with own personality. 

    ASSESSMENT CRITERION 5 
    5. The consequences of a mismatch in the selection of mentor or employee to be mentored are identified with examples. 

    SPECIFIC OUTCOME 3 
    Explain the importance of knowledge in mentoring. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The importance of relevant knowledge and experience in a mentoring situation is explained and an indication is given of why it is necessary to keep up to date. 

    ASSESSMENT CRITERION 2 
    2. Questions are asked to determine knowledge level in a specific situation. 

    ASSESSMENT CRITERION 3 
    3. Information required to fill knowledge gaps is accessed for a specific situation. 

    SPECIFIC OUTCOME 4 
    Apply the skills and techniques required of a mentor. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Interpersonal communication skills required of a mentor are demonstrated for three different scenarios. 

    ASSESSMENT CRITERION 2 
    2. Relationships, dynamics and personality aspects in a situation are assessed using active listening and observation skills. 

    ASSESSMENT CRITERION 3 
    3. A plan to mentor an individual is developed with reference to goal setting, critical path schedule, continuous monitoring and review. 

    ASSESSMENT CRITERION 4 
    4. Feedback on an individual`s progress is provided in terms of measured objectives and the negotiated mentoring contract. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant ETQA or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this Unit Standard or assessing this Unit Standard must be accredited as a provider with the relevant ETQA , or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be overseen by the relevant ETQA or by an ETQA that has a Memorandum of Understanding with the relevant ETQA, according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. Therefore, anyone wishing to be assessed against this Unit Standard may apply to be assessed by any assessment agency, assessor or provider institution, which is accredited by the relevant ETQA.

    Moderation should include both internal and external moderation where applicable. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Learners are capable of identifying and solving problems in which responses show that responsible decisions using critical and creative thinking have been made in developing a plan to mentor an individual. 

    UNIT STANDARD CCFO WORKING 
    Learners are capable of working effectively with others as a member of a team, group, organisation or community in identifying the knowledge, skills, values and attitudes needs of an employee needing mentoring, negotiating a mentorship contract and developing a plan for mentoring an individual. 

    UNIT STANDARD CCFO COLLECTING 
    Learners are capable of collecting, organising and critically evaluating information in assessing an individual`s knowledge level and accessing information required to fill knowledge gaps. 

    UNIT STANDARD CCFO COMMUNICATING 
    Learners are capable of communicating effectively mentoring an individual. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  49092   Further Education and Training Certificate: Furniture Making  Level 4  NQF Level 04  Reregistered  2023-06-30  FPMSETA 
    Core  72050   Further Education and Training Certificate: Pharmacist Assistance  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Core  48640   National Certificate: Financial Services Management  Level 4  Level TBA: Pre-2009 was L4  Reregistered  2023-06-30  INSETA 
    Core  59409   National Certificate: Agricultural Extension  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  AgriSETA 
    Core  58802   National Diploma: Disability Employment Practice  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2020-07-30  SABPP 
    Elective  50285   National Certificate: Professional Driving  Level 3  NQF Level 03  Reregistered  2023-06-30  TETA 
    Elective  93996   Further Education and Training Certificate: Contact Centre Operations  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  50309   Further Education and Training Certificate: Environmental Practice  Level 4  NQF Level 04  Reregistered  2023-06-30  LG SETA 
    Elective  57712   Further Education and Training Certificate: Generic Management  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  49649   Further Education and Training Certificate: Long-term Insurance  Level 4  NQF Level 04  Reregistered  2023-06-30  INSETA 
    Elective  49356   Further Education and Training Certificate: Medical Claims Assessing  Level 4  NQF Level 04  Reregistered  2023-06-30  INSETA 
    Elective  50332   Further Education and Training Certificate: Occupationally-Directed Education Training and Development Practices  Level 4  NQF Level 04  Reregistered  2023-06-30  ETDP SETA 
    Elective  66609   Further Education and Training Certificate: Retail Insurance  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  66610   Further Education and Training Certificate: Short Term Insurance  Level 4  NQF Level 04  Reregistered  2023-07-30  As per Learning Programmes recorded against this Qual 
    Elective  57613   Further Education and Training Certificate: Short-Term Risk Management  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2012-06-30  INSETA 
    Elective  66190   National Certificate: Adventure Based Learning  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  CATHSSETA 
    Elective  79406   National Certificate: Maintenance Coordination  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2015-06-30  MERSETA 
    Elective  50245   National Certificate: Maintenance Coordination  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered"     		 2010-11-11  TETA 
    Elective  50023   National Diploma: Legal Interpreting  Level 5  NQF Level 05  Reregistered  2023-06-30  SAS SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. A5 Competence Evolution 
    2. AAH Skills and Development 
    3. Abinet Training and Development 
    4. Academy of York Pty Ltd 
    5. ACT SKILLS DEVELOPMENT 
    6. Adimire Operators Skills Training Centre 
    7. Advantage Training Services cc 
    8. Afro Fleet (Pty) Ltd 
    9. Akane Training Academy 
    10. Alcari Learning Centre (Pty) Ltd 
    11. Algoa Bus Company 
    12. All-in-one Driving Academy 
    13. ALPHA EDUCATION SERVICES 
    14. AMA Training Skills Devleopment Centre 
    15. Amaqamu Project Management and Consulting 
    16. Andebe Training and Skills Development 
    17. ASSESSMENT COLLEGE OF SOUTH AFRICA PTY LTD 
    18. Assured Vocational Skills Institute (Pty) Ltd 
    19. Atlegang Training Consulting 
    20. Aubrey Nyiko Business Enterprise cc 
    21. BCM FET college (pty) Ltd 
    22. Bev Short Training Consultants 
    23. Bikologix Projects 
    24. Biva Investments (Pty) Ltd 
    25. Blue Crane Skills Development 
    26. BOTJHABATSATSI TRAINING AND CONSULTING (Pty) Ltd 
    27. BRC Solutions (Pty) Ltd 
    28. Broad Market Academy 
    29. Bumbene Safety Consultants (Pty) Ltd 
    30. Buscor 
    31. Camblish Training Institute (Pty) Ltd 
    32. Camblish Training Institute Pty Ltd 
    33. Capricorn TVET College 
    34. Centre for Logistics Excellence (Pty) Ltd 
    35. CHAMDOR DRIVER TRAINING CC 
    36. CKP Development Agency (Pty) Ltd 
    37. Clearline Consulting Pty Ltd t/a LogTrain 
    38. Climamark (PTY) Ltd 
    39. Compass Academy of Learning 
    40. Contra-lit (Pty) Ltd 
    41. Creative Minds Skills Development and Training 
    42. D M Management and Consulting 
    43. De Vries Management & Training Services cc 
    44. Dees Driver Training Centre 
    45. Dionysus Skills Development Initiative 
    46. Dr M Investments 
    47. Driving Sense 
    48. DRM Skills Academy 
    49. DYNA TRAINING (PTY) LTD 
    50. Dynamic Institute of Training S.A 
    51. Eastcoast Boards cc 
    52. Eden Training Academy 
    53. Edge Training Consultancy 
    54. Educon Training and Development PTY LTD 
    55. EDUTEL SKILLS DEVELOPMENT PTY LTD 
    56. EJW Financial Services (Pty) Ltd 
    57. Elimofo Trading& Projects 
    58. Emergence Learning Academy (Pty) Ltd 
    59. Enjo Consultants (Pty) Ltd 
    60. Esayidi FET College - Central Office 
    61. ESS Holdings (PTY) Ltd 
    62. Evaflex 
    63. EXECUTIVE COACHING AND FACILITATION 
    64. Faisit (Pty) Ltd 
    65. Faranang Business and Training Solutions PTY(LTD) 
    66. FURNITURE WORLD TRAINING CENTRE 
    67. Future Discovery Training Academy CC 
    68. GATYANA TRAINING ACADEMY 
    69. Gauteng City College 
    70. Global Star Trading (Pty) Ltd 
    71. Go Factory Training Academy 
    72. Golden Arrow Bus Services_pty Ltd 
    73. GREENRIM TRAINING PTY LTD 
    74. Growth Management Consulting 
    75. Halfway Service Station 
    76. He and She Driver Training Centre 
    77. Heirs Training and Development 
    78. Heslop Brothers (Pty) Ltd 
    79. HLUVUKA TRAINING AND CONSULTING 
    80. Hoseah Training and Manufacturing NPC 
    81. Ikaheng HR Services Pty Ltd 
    82. Ikamvelihle Youth Development (Pty) Ltd 
    83. Ikhwezi Management and Training Institute 
    84. Imsimbi Training 
    85. IMVULA SKILLS DEVELOPMENT ACADEM Y 9PTY) LTD -DRBAN BRANCH 
    86. Inafrica General Trading Pty LTD 
    87. Inkqubela Consultants 
    88. Inkwazi Learning Network 
    89. Inkwenkwezi Private College & Skills Development cc 
    90. Innovative Shared Services 
    91. Intelligo Solutions Pty (Ltd) 
    92. Inter-Coastal Business & Property Services cc 
    93. Interlink Technical Training 
    94. Invuya Institute of Learning (Pty) Ltd 
    95. Inyathi Visions 
    96. Iyahluma investment (PTY) LTD 
    97. Josmap Training Institute 
    98. Joyboy Designs 
    99. JPM & Associates 
    100. Kahisano Skills Development and Training 
    101. KDS Centre for Skills Development and Training Pty Ltd 
    102. Khoali Group of Companies (Pty) Ltd 
    103. Kitso Bokamoso Training Solution 
    104. Kutrix SA (Pty) Ltd 
    105. Kuyakhula Development Initiatives 
    106. KZN Taxi and Commuter Corporation NPC 
    107. La Gratitude Academy 
    108. Learncorp 
    109. Learnership Support Systems (Pty) Ltd 
    110. Learning Performance Link 
    111. Lebzatainment Foundation NPC 
    112. Legacy African Global Skills Academy Pty Ltd 
    113. Leronsa Trading Enterprise 
    114. Leverage Leadership 
    115. License to Skill cc 
    116. Little Treehouse Holdings (PTY) Ltd 
    117. Longata Consultant 
    118. Lwaze Lwanda General Traders CC 
    119. M3i Skills Development 
    120. MACCAUVLEI LEARNING ACADEMY (PTY) LTD 
    121. MadibengGeneral Suppliers 
    122. Madidi Supply Chain Institute & Business Institute 
    123. Makaota Training Consultants 
    124. Makwedeng Training 
    125. Mamuhle Academy 
    126. Marematlou Training Institute 
    127. Margie Angamuthu Training (Pty) Ltd 
    128. Masakhane Further Education and Training 
    129. Meals on Wheels Community Services - South Africa 
    130. Mentoring 4 Success (Pty) Ltd 
    131. MENTORNET (PTY) LTD 
    132. Mimosa Business Consultants 
    133. MML Consulting CC. 
    134. Mnambithi TVET College 
    135. Mondo Skills and services providers 
    136. Motheo TVET College (Hill Side Campus) 
    137. Mpofu Engineering Projects 
    138. MSC Education Holdings Pty Ltd 
    139. National School of Government (NSG) 
    140. Ndikho Ndinani Protection (Pty) Ltd 
    141. Nelson Mandela University 
    142. Neolebongi Trading Enterprise 
    143. Networx for Career Development 
    144. New Business Solution Cosulting and Training Services 
    145. NOMAKU TRADERS CC 
    146. Northern Cape Rural TVET College 
    147. Northlink College 
    148. NOSA LOGISTICS PTY LTD 
    149. Ntalo Training & Consulting Services 
    150. Ntevho-Ketso Training and Recruitement Consultancy cc 
    151. NTI College 
    152. Ntsoaki Driving School 
    153. Ntuthuko Projects & Services 
    154. O Keeffe and Swartz Consultants (Pty) Ltd 
    155. Octomate (Pty) Ltd 
    156. Outsurance Insurance Company Ltd 
    157. Pal Passenger Bus Services 
    158. Peakford Management Consulting 
    159. Petra institute of Development (PTY) Ltd 
    160. Phephani Learnerships cc 
    161. PMA Holding (Pty) Ltd 
    162. PMA Holdings (PTY ) LTD. 
    163. PND Academy of Learning cc 
    164. Precision skills development and training 
    165. Pro Driver Training (Pty) Ltd 
    166. Production Management Institute (PMI) 
    167. Prospen Group 
    168. PUTCO Limited 
    169. PUTCO Pty Ltd 
    170. PWI CORPORATE TRAINING PTY LTD 
    171. QPD CONSULTANTS 
    172. Quantum Leap College Pty Ltd 
    173. Resonance Institute of Learning 
    174. Ripple Effect 4 (Pty) Ltd 
    175. RJM Educational Consulting (Pty) Ltd 
    176. Royal Impression Academy 
    177. S-Squared Training Solutions (Pty) Ltd 
    178. S-Squared Training Solutions Pty Ltd 
    179. Safe and Eco Driving Pty Ltd 
    180. Sakhisisizwe Projects 
    181. Sanda Skills Development (Pty) Ltd 
    182. Sediba Sabasadi Skills Training Academy (Pty) Ltd 
    183. Segaole Driving School 
    184. Sekhukhune FET College - Central Office 
    185. Siljeur Training Academy 
    186. Sims Khula Training & Skills Development 
    187. SIYANQOBA SEMINARS 
    188. SIZA NESU TRAINING AND DEVELOPMENT 
    189. Skills Development Professionals (Pty) Ltd 
    190. SKILLS DYNAMICS AFRICA PTY LTD 
    191. South African ABET Development Agency SAADA 
    192. South African Transport Centre of Excellence 
    193. South West Gauteng Tvet College 
    194. Southern African Institute of Learning (SAIL) 
    195. Southern Seas Institute CC 
    196. SPINA Consultancy cc Cape Town 
    197. SPS Consulting (Pty) Ltd 
    198. SVA Training 
    199. Talent Emporium Academy (PTY) Ltd 
    200. THABO Training and Services 
    201. Thando Consulting Services 
    202. The Crimson CO CC. 
    203. The Early Care Foundation 
    204. The East London Institute for Leadership Advancement & Development 
    205. The Furniture Technology Centre (Johannesburg) 
    206. THE FURNITURE TECHNOLOGY CENTRE - CAPE TOWN 
    207. The Furniture Technology Centre - KwaMashu 
    208. The Graduate Institute of Financial Sciences (Pty) Ltd 
    209. The Institute of Health Risk Managers (Pty) Ltd 
    210. The Iscariota Group (Pty) Ltd 
    211. The Skills Authority 
    212. THE SKILLS COLLEGE FOR DEVELOPMENT AND TRAINING(PTY) LTD 
    213. The Skills Development Corporation Private 
    214. Thobologo Training and Education Group 
    215. Thobologo Training and Education Group (Pty) Ltd 
    216. Thuto-Botshabelo Training and Projects (Pty) Ltd 
    217. Thwala Training Services (Pty) Ltd 
    218. Tirhani SkillsTraining Pty Ltd 
    219. Tovani Traiding 299 
    220. Training at Work Pty (Ltd) 
    221. Transvaal Training 
    222. Try Easy Electrical Solutions Pty Ltd 
    223. Tshepang Consulting & Project 
    224. Tshwane Training Institute (PTY) LTD. 
    225. Twasa 
    226. Twin Mark Strategy and Management Consultants (Pty) Ltd 
    227. Ukwakhile Training 
    228. Umfolozi FET College 
    229. Umtha Developments 
    230. University of Johannesburg 
    231. Uzoyithola Training and Consulting 
    232. VEB CELE & Associates (Pty) Ltd 
    233. Vhonisani Training Academy & Projects 
    234. Vicmat Consultants 
    235. Virtuoso Arts Institute 
    236. VSL General Trading CC 
    237. VUTLHARI BYA DZONGA CONSULTANTS (PTY) LTD 
    238. XL AT Consulting CC 
    239. Yab Business Solution 
    240. Yes We Can Consulting Pty Ltd 
    241. Zisukumele Training Academy (Pty) Ltd 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.