SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Mentor a colleague to enhance the individual`s knowledge, skills, values and attitudes in a selected career path 
SAQA US ID UNIT STANDARD TITLE
114215  Mentor a colleague to enhance the individual`s knowledge, skills, values and attitudes in a selected career path 
ORIGINATOR
SGB Insurance and Investment 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Finance, Economics and Accounting 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04  3 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for Skills Development Facilitators, Supervisors, Team Leaders, Line Managers and people involved in Human Resource Management. The term business unit in this Unit Standard implies a small business, cost centre, section or department.

The qualifying learner is capable of:
  • Explaining the concept of mentoring.
  • Describing the characteristics of a good mentor.
  • Explaining the importance of knowledge in mentoring.
  • Applying the skills and techniques required of a mentor. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    There is open access to this Unit Standard. Learners should be competent in Communication and Mathematical and Financial Literacy at Level 3. 

    UNIT STANDARD RANGE 
    The typical scope of this Unit Standard is ethics and the learner.
  • Interpersonal skills include, but are not limited to, active listening, interpretation of answers and non-verbal communication, and empathy. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain the concept of mentoring. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The concept of mentoring is explained with examples. 

    ASSESSMENT CRITERION 2 
    2. The difference between mentoring, coaching, counseling and training is explained and an indication is given of when each is appropriate. 

    ASSESSMENT CRITERION 3 
    3. The roles and responsibilities of the mentor and employee to be mentored are explained and an indication is given of the relationship between the two parties. 

    ASSESSMENT CRITERION 4 
    4. A written contract including a code of ethical conduct in the relationship is negotiated with a prospective employee to be mentored. 

    ASSESSMENT CRITERION 5 
    5. The boundaries in a mentorship contract are negotiated with reference to realistic, agreed goals. 

    SPECIFIC OUTCOME 2 
    Describe the characteristics of a good mentor. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The importance of communication in the mentoring process is explained and an indication is given of how communication skills can enhance or destroy the relationship. 

    ASSESSMENT CRITERION 2 
    2. The characteristics of a good mentor are identified based on personal experience and reflection. 

    ASSESSMENT CRITERION 3 
    3. Three different models of mentoring are explained and an indication is given of the one that is most appropriate in a specific environment. 

    ASSESSMENT CRITERION 4 
    4. The characteristics of a potential employee to be mentored are identified and matched for compatibility with own personality. 

    ASSESSMENT CRITERION 5 
    5. The consequences of a mismatch in the selection of mentor or employee to be mentored are identified with examples. 

    SPECIFIC OUTCOME 3 
    Explain the importance of knowledge in mentoring. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The importance of relevant knowledge and experience in a mentoring situation is explained and an indication is given of why it is necessary to keep up to date. 

    ASSESSMENT CRITERION 2 
    2. Questions are asked to determine knowledge level in a specific situation. 

    ASSESSMENT CRITERION 3 
    3. Information required to fill knowledge gaps is accessed for a specific situation. 

    SPECIFIC OUTCOME 4 
    Apply the skills and techniques required of a mentor. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Interpersonal communication skills required of a mentor are demonstrated for three different scenarios. 

    ASSESSMENT CRITERION 2 
    2. Relationships, dynamics and personality aspects in a situation are assessed using active listening and observation skills. 

    ASSESSMENT CRITERION 3 
    3. A plan to mentor an individual is developed with reference to goal setting, critical path schedule, continuous monitoring and review. 

    ASSESSMENT CRITERION 4 
    4. Feedback on an individual`s progress is provided in terms of measured objectives and the negotiated mentoring contract. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant ETQA or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this Unit Standard or assessing this Unit Standard must be accredited as a provider with the relevant ETQA , or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be overseen by the relevant ETQA or by an ETQA that has a Memorandum of Understanding with the relevant ETQA, according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. Therefore, anyone wishing to be assessed against this Unit Standard may apply to be assessed by any assessment agency, assessor or provider institution, which is accredited by the relevant ETQA.

    Moderation should include both internal and external moderation where applicable. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Learners are capable of identifying and solving problems in which responses show that responsible decisions using critical and creative thinking have been made in developing a plan to mentor an individual. 

    UNIT STANDARD CCFO WORKING 
    Learners are capable of working effectively with others as a member of a team, group, organisation or community in identifying the knowledge, skills, values and attitudes needs of an employee needing mentoring, negotiating a mentorship contract and developing a plan for mentoring an individual. 

    UNIT STANDARD CCFO COLLECTING 
    Learners are capable of collecting, organising and critically evaluating information in assessing an individual`s knowledge level and accessing information required to fill knowledge gaps. 

    UNIT STANDARD CCFO COMMUNICATING 
    Learners are capable of communicating effectively mentoring an individual. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  49092   Further Education and Training Certificate: Furniture Making  Level 4  NQF Level 04  Reregistered  2023-06-30  FPMSETA 
    Core  72050   Further Education and Training Certificate: Pharmacist Assistance  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Core  48640   National Certificate: Financial Services Management  Level 4  Level TBA: Pre-2009 was L4  Reregistered  2023-06-30  INSETA 
    Core  59409   National Certificate: Agricultural Extension  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  AgriSETA 
    Core  58802   National Diploma: Disability Employment Practice  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2020-07-30  SABPP 
    Elective  50285   National Certificate: Professional Driving  Level 3  NQF Level 03  Reregistered  2023-06-30  TETA 
    Elective  93996   Further Education and Training Certificate: Contact Centre Operations  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  50309   Further Education and Training Certificate: Environmental Practice  Level 4  NQF Level 04  Reregistered  2023-06-30  LG SETA 
    Elective  57712   Further Education and Training Certificate: Generic Management  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  49649   Further Education and Training Certificate: Long-term Insurance  Level 4  NQF Level 04  Reregistered  2023-06-30  INSETA 
    Elective  49356   Further Education and Training Certificate: Medical Claims Assessing  Level 4  NQF Level 04  Reregistered  2023-06-30  INSETA 
    Elective  50332   Further Education and Training Certificate: Occupationally-Directed Education Training and Development Practices  Level 4  NQF Level 04  Reregistered  2023-06-30  ETDP SETA 
    Elective  66609   Further Education and Training Certificate: Retail Insurance  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  66610   Further Education and Training Certificate: Short Term Insurance  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  57613   Further Education and Training Certificate: Short-Term Risk Management  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2012-06-30  INSETA 
    Elective  66190   National Certificate: Adventure Based Learning  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  CATHSSETA 
    Elective  79406   National Certificate: Maintenance Coordination  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2015-06-30  MERSETA 
    Elective  50245   National Certificate: Maintenance Coordination  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered"     		 2010-11-11  TETA 
    Elective  50023   National Diploma: Legal Interpreting  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2020-07-30  SAS SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. A4 Consultancy CC 
    2. AAH Skills and Development 
    3. ABA Sebenzi 
    4. ACT SKILLS DEVELOPMENT 
    5. Afro Fleet (Pty) Ltd 
    6. Alcari Learning Centre (Pty) Ltd 
    7. Algoa Bus Company 
    8. All-in-one Driving Academy 
    9. AMA Training Skills Devleopment Centre 
    10. Andebe Training and Skills Development 
    11. Asiphokuhle Training and Research Institute 
    12. Assured Vocational Skills Institute (Pty) Ltd 
    13. Atlegang Training Consulting 
    14. AVAX SA 481 CC. T/A Mandisa Development Services 
    15. Babina Tlou Trading and Projects 001 
    16. Bantubanye Skills 
    17. Barloworld Transport Solutions 
    18. Basimodi Training and Projects 
    19. Bev Short Training Consultants 
    20. BRC Solutions (Pty) Ltd 
    21. Bumbene Safety Consultants (Pty) Ltd 
    22. Buscor 
    23. Capricorn FET College - Central Office 
    24. Capricorn TVET College 
    25. Centre for Logistics Excellence Pty Ltd 
    26. CHAMDOR DRIVER TRAINING CC 
    27. CKP Development Agency (Pty) Ltd. 
    28. Climamark (PTY) Ltd 
    29. Continuing Education Programme 
    30. Creative Minds Skills Development and Training 
    31. CTC College(PTY) LTD. 
    32. De Vries Management & Training Services cc 
    33. DE-VI Education and Training PTY Ltd. 
    34. Dees Driver Training Centre 
    35. DIONYSUS SKILLS DEVELOPMENT INITIATIVE PTY LTD 
    36. Ditirelo Skills Development Services 
    37. Ditlou Solutions 
    38. Driving Sense 
    39. Dynamic Institute of Training S.A 
    40. Eastcape Training Centre 
    41. Eastcoast Boards cc 
    42. Educon Training and Development PTY LTD 
    43. EDUTEL SKILLS DEVELOPMENT PTY LTD 
    44. Edutraining Business College 
    45. EJW Financial Services (Pty) Ltd 
    46. Elective Training Institute Enterprise CC 
    47. Elimofo Trading& Projects 
    48. Enjo Consultants 
    49. Eskilz College (Pty) Ltd 
    50. ESS Holdings (PTY) Ltd 
    51. Evaflex 
    52. EXECUTIVE COACHING AND FACILITATION 
    53. Faisit (Pty) Ltd 
    54. Furniture World Training Centre 
    55. Gauteng City College 
    56. Gerotek Test Facilities 
    57. Glere Skills and Consultants 
    58. Global Safety Training & Skills Dev Standards 
    59. Golden Arrow Bus Services_pty Ltd 
    60. GREENRIM TRAINING PTY LTD 
    61. Growth Management Consulting 
    62. He and She Driver Training Centre 
    63. Heslop Brothers (Pty) Ltd 
    64. Hoseah Training and Manufacturing NPC 
    65. Icando 
    66. Ikaheng HR Solutions Pty Ltd 
    67. Inkqubela Consultants 
    68. Intelligo Solutions Pty (Ltd) 
    69. Inter-Coastal Business & Property Services cc 
    70. Invuya Institute of Learning (Pty) Ltd 
    71. IQ Skills Academy (PTY) LTD. 
    72. Joyboy Designs 
    73. Kahisano Skills Development and Training 
    74. KALIDEEN MANAGEMENT SERVICES 
    75. KDS Centre for Skills Development and Training Pty Ltd 
    76. Kgolo Institute 
    77. KHOSITHI TRAINING 
    78. Khulani HR Consultancy (Pty) Ltd 
    79. KMS COLLEGE 
    80. Kuyakhula Development Initiatives 
    81. KZN Taxi and Commuter Corporation NPC 
    82. Learncore 
    83. Learncorp 
    84. LEEUWKOP CORRECTIONAL SERVICES 
    85. License to Skill cc 
    86. Little Treehouse Holdings (PTY) Ltd 
    87. Longata Consultant 
    88. Lungile Mchunu Consultancy (Pty) Ltd 
    89. Lwaze Lwanda General Traders CC 
    90. Maccauvlei Learning Academy 
    91. Madibeng Edu Centre and Suppliers Pty Ltd 
    92. Madidi Supply Chain Institute and Business Institute 
    93. Makavila Suppliers CC. 
    94. Makwedeng Training 
    95. Mangalani Business Enterprises 
    96. Marcado Human Resources Strategies 
    97. Masakhane Further Education and Training 
    98. Masifunde Training Centre (Pty) Ltd 
    99. MATHOSIM TRIMMING AND UPHOLSTERY 
    100. Miczo's Enterprise 
    101. Mission Point Consulting 
    102. Mnambithi TVET College 
    103. Mohloboli Trading and Projects 
    104. Motheo TVET College (Hill Side Campus) 
    105. National School of Government (NSG) 
    106. Ndikho Ndinani Protection (Pty) Ltd 
    107. Nemalale Eagles Consultancy CC 
    108. Nhlahle Development Agency 
    109. NJ & L Trading Enterprise CC. 
    110. NokushoM Consultancy & Trading (Pty) Ltd 
    111. NOMAKU TRADERS CC 
    112. NOSA LOGISTICS PTY LTD 
    113. NS Global Academy 
    114. Ntalo Training & Consulting Services 
    115. Ntsoaki Driving School 
    116. Ntuthuko Projects & Services 
    117. O'Keeffe & Swartz Consultants (Pty) Ltd 
    118. Octomate (Pty) Ltd 
    119. Outsurance Insurance Company Ltd 
    120. Phephani Learnerships cc 
    121. Power Rush Trading 170 CC. 
    122. Precision skills development and training 
    123. Pro Driver Training (Pty) Ltd 
    124. Production Management Institute of Southern Africa (PMI) 
    125. Production Management Institute of Southern Africa - Durban 
    126. PUTCO Pty Ltd 
    127. PWI CORPORATE TRAINING PTY LTD 
    128. Quantum Leap College Pty Ltd 
    129. Quick Leap Investment 
    130. Ripple Effect 4 (Pty) Ltd 
    131. RJM Educational Consulting (Pty) Ltd 
    132. Royal Impression Academy 
    133. S-Squared Training Solutions Pty Ltd 
    134. Safe and Eco Driving Pty Ltd 
    135. Safe Heavens Properties (Pty) Ltd 
    136. Saint Colonel Graduate Institute (PTY) Ltd 
    137. SAKHISISIZWE PROJECTS 
    138. SC Training and Consulting 
    139. Sediba Sabasadi Skills Training Academy (Pty) Ltd 
    140. Sekhukhune FET College - Central Office 
    141. Senelo Trading CC 
    142. Siljeur Training Academy 
    143. Sivile Housing Association RSA 
    144. SIZA NESU TRAINING AND DEVELOPMENT 
    145. Skills Priority 
    146. South African Transport Centre of Excellence 
    147. Southern Seas Institute CC 
    148. SPINA Consultancy cc Cape Town 
    149. Spring Forest Trading 578 CC 
    150. SVA Training 
    151. Symphony Skills 
    152. Talent Emporium Academy (PTY) Ltd 
    153. THABO Training and Services 
    154. Thando Consulting Services 
    155. The Crimson CO CC. 
    156. The Furniture Technology Centre (Johannesburg) 
    157. THE FURNITURE TECHNOLOGY CENTRE - CAPE TOWN 
    158. The Furniture Technology Centre - KwaMashu 
    159. The Institute of Health Risk Managers (Pty) Ltd 
    160. The Skills Authority 
    161. Thubelihle Graduate Institute 
    162. Tirhani SkillsTraining Pty Ltd 
    163. TLD Consulting 
    164. Tradesman Consulting and Training Solutions 
    165. Tshwane Skills Training Centre 
    166. Tshwane Training Institute (PTY) LTD. 
    167. Twasa 
    168. UKWAKHILE TRAINING 
    169. Umfolozi FET College 
    170. Umqondo Consultancy 
    171. University of Fort Hare 
    172. University of Venda 
    173. VEB CELE & Associates (Pty) Ltd 
    174. Vhutshilo Health And Training Organisation 
    175. Vicmat Consultants 
    176. XL AT Consulting CC 
    177. Ya Hina Management Consulting and projects 
    178. Youth for Survival NPO 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.