SAQA

All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.

SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Mentor a colleague to enhance the individual`s knowledge, skills, values and attitudes in a selected career path

SAQA US ID	UNIT STANDARD TITLE
114215	Mentor a colleague to enhance the individual`s knowledge, skills, values and attitudes in a selected career path
ORIGINATOR
SGB Insurance and Investment
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 03 - Business, Commerce and Management Studies			Finance, Economics and Accounting
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 4	NQF Level 04	3
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2018-07-01	2023-06-30	SAQA 06120/18
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2026-06-30		2029-06-30

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

This Unit Standard is intended for Skills Development Facilitators, Supervisors, Team Leaders, Line Managers and people involved in Human Resource Management. The term business unit in this Unit Standard implies a small business, cost centre, section or department.

The qualifying learner is capable of:

Explaining the concept of mentoring.

Describing the characteristics of a good mentor.

Explaining the importance of knowledge in mentoring.

Applying the skills and techniques required of a mentor.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

There is open access to this Unit Standard. Learners should be competent in Communication and Mathematical and Financial Literacy at Level 3.

UNIT STANDARD RANGE

The typical scope of this Unit Standard is ethics and the learner.

Interpersonal skills include, but are not limited to, active listening, interpretation of answers and non-verbal communication, and empathy.

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Explain the concept of mentoring.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. The concept of mentoring is explained with examples.

ASSESSMENT CRITERION 2

2. The difference between mentoring, coaching, counseling and training is explained and an indication is given of when each is appropriate.

ASSESSMENT CRITERION 3

3. The roles and responsibilities of the mentor and employee to be mentored are explained and an indication is given of the relationship between the two parties.

ASSESSMENT CRITERION 4

4. A written contract including a code of ethical conduct in the relationship is negotiated with a prospective employee to be mentored.

ASSESSMENT CRITERION 5

5. The boundaries in a mentorship contract are negotiated with reference to realistic, agreed goals.

SPECIFIC OUTCOME 2

Describe the characteristics of a good mentor.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. The importance of communication in the mentoring process is explained and an indication is given of how communication skills can enhance or destroy the relationship.

ASSESSMENT CRITERION 2

2. The characteristics of a good mentor are identified based on personal experience and reflection.

ASSESSMENT CRITERION 3

3. Three different models of mentoring are explained and an indication is given of the one that is most appropriate in a specific environment.

ASSESSMENT CRITERION 4

4. The characteristics of a potential employee to be mentored are identified and matched for compatibility with own personality.

ASSESSMENT CRITERION 5

5. The consequences of a mismatch in the selection of mentor or employee to be mentored are identified with examples.

SPECIFIC OUTCOME 3

Explain the importance of knowledge in mentoring.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. The importance of relevant knowledge and experience in a mentoring situation is explained and an indication is given of why it is necessary to keep up to date.

ASSESSMENT CRITERION 2

2. Questions are asked to determine knowledge level in a specific situation.

ASSESSMENT CRITERION 3

3. Information required to fill knowledge gaps is accessed for a specific situation.

SPECIFIC OUTCOME 4

Apply the skills and techniques required of a mentor.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Interpersonal communication skills required of a mentor are demonstrated for three different scenarios.

ASSESSMENT CRITERION 2

2. Relationships, dynamics and personality aspects in a situation are assessed using active listening and observation skills.

ASSESSMENT CRITERION 3

3. A plan to mentor an individual is developed with reference to goal setting, critical path schedule, continuous monitoring and review.

ASSESSMENT CRITERION 4

4. Feedback on an individual`s progress is provided in terms of measured objectives and the negotiated mentoring contract.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant ETQA or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.

Any institution offering learning that will enable achievement of this Unit Standard or assessing this Unit Standard must be accredited as a provider with the relevant ETQA , or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.

Moderation of assessment will be overseen by the relevant ETQA or by an ETQA that has a Memorandum of Understanding with the relevant ETQA, according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. Therefore, anyone wishing to be assessed against this Unit Standard may apply to be assessed by any assessment agency, assessor or provider institution, which is accredited by the relevant ETQA.

Moderation should include both internal and external moderation where applicable.

UNIT STANDARD DEVELOPMENTAL OUTCOME

N/A

UNIT STANDARD LINKAGES

N/A

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO IDENTIFYING

Learners are capable of identifying and solving problems in which responses show that responsible decisions using critical and creative thinking have been made in developing a plan to mentor an individual.

UNIT STANDARD CCFO WORKING

Learners are capable of working effectively with others as a member of a team, group, organisation or community in identifying the knowledge, skills, values and attitudes needs of an employee needing mentoring, negotiating a mentorship contract and developing a plan for mentoring an individual.

UNIT STANDARD CCFO COLLECTING

Learners are capable of collecting, organising and critically evaluating information in assessing an individual`s knowledge level and accessing information required to fill knowledge gaps.

UNIT STANDARD CCFO COMMUNICATING

Learners are capable of communicating effectively mentoring an individual.

UNIT STANDARD ASSESSOR CRITERIA

N/A

REREGISTRATION HISTORY

As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015.

UNIT STANDARD NOTES

N/A

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Core	49092	Further Education and Training Certificate: Furniture Making	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	FPMSETA
Core	72050	Further Education and Training Certificate: Pharmacist Assistance	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	As per Learning Programmes recorded against this Qual
Core	48640	National Certificate: Financial Services Management	Level 4	Level TBA: Pre-2009 was L4	Passed the End Date - Status was "Reregistered"	2023-06-30	INSETA
Core	59409	National Certificate: Agricultural Extension	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2023-06-30	AgriSETA
Core	58802	National Diploma: Disability Employment Practice	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2020-07-30	SABPP
Elective	50285	National Certificate: Professional Driving	Level 3	NQF Level 03	Passed the End Date - Status was "Reregistered"	2023-06-30	TETA
Elective	93996	Further Education and Training Certificate: Contact Centre Operations	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	As per Learning Programmes recorded against this Qual
Elective	50309	Further Education and Training Certificate: Environmental Practice	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	LG SETA
Elective	57712	Further Education and Training Certificate: Generic Management	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	As per Learning Programmes recorded against this Qual
Elective	49649	Further Education and Training Certificate: Long-term Insurance	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	INSETA
Elective	49356	Further Education and Training Certificate: Medical Claims Assessing	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	INSETA
Elective	50332	Further Education and Training Certificate: Occupationally-Directed Education Training and Development Practices	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	ETDP SETA
Elective	66609	Further Education and Training Certificate: Retail Insurance	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	As per Learning Programmes recorded against this Qual
Elective	66610	Further Education and Training Certificate: Short Term Insurance	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-07-30	As per Learning Programmes recorded against this Qual
Elective	57613	Further Education and Training Certificate: Short-Term Risk Management	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2012-06-30	INSETA
Elective	66190	National Certificate: Adventure Based Learning	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2023-06-30	CATHSSETA
Elective	79406	National Certificate: Maintenance Coordination	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2015-06-30	MERSETA
Elective	50245	National Certificate: Maintenance Coordination	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Registered"	2010-11-11	TETA
Elective	50023	National Diploma: Legal Interpreting	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	SAS SETA

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

1.	A4 Consultancy CC
2.	AAH Skills and Development
3.	ACT SKILLS DEVELOPMENT
4.	Adimire Operators Skills Training Centre
5.	Akane Training Academy
6.	Andebe Training and Skills Development
7.	AVAX SA 481 CC. T/A Mandisa Development Services
8.	Betterskills Academy
9.	Biva Investments (Pty) Ltd
10.	Blue Crane Skills Development
11.	Centre for Logistics Excellence (Pty) Ltd
12.	CHAMDOR DRIVER TRAINING CC
13.	Charnash Enterprise Solutions Pty Ltd
14.	Clearline Consulting Pty Ltd
15.	Devolden Group
16.	Dynamic Institute of Training S.A
17.	Dynamic Safety Solutions
18.	Edutraining Business College
19.	Esayidi FET College - Central Office
20.	ESS Holdings (PTY) Ltd
21.	Fort Hare Trading Solutions (Pty) Ltd
22.	GOLDEN ARROW BUS SERVICES PTY LTD
23.	GREENRIM TRAINING PTY LTD
24.	Growth Management Consulting
25.	Halfway Service Station
26.	He and She Driver Training Centre
27.	HLUVUKA TRAINING AND CONSULTING
28.	Inkqubela Consultants
29.	Inter-Coastal Business & Property Services cc
30.	INTERNATIONAL HOSPITALITY INSTITUTE
31.	Jobafrik Consulting
32.	Josmap Training Institute
33.	Kahisano Skills Development and Training
34.	Kay Beez Development Projects
35.	KDS Centre for Skills Development and Training Pty Ltd
36.	Khulani HR Consultancy (Pty) Ltd
37.	Little Treehouse Holdings (PTY) Ltd
38.	Lwaze Lwanda General Traders CC
39.	MadibengGeneral Suppliers
40.	Madidi Supply Chain Institute & Business Consultant
41.	Margie Angamuthu Training (Pty) Ltd
42.	Masakhane Further Education and Training
43.	Mementos Training Pty Ltd
44.	National School of Government (NSG)
45.	Nemalale Eagles Consultancy CC
46.	PAL PASSENGER BUS SERVICES
47.	Phendula Advancement Institute (Pty) Ltd
48.	Phephani Learnerships cc
49.	Prestige Leaders Consulting (Pty) Ltd
50.	RCH Investments (Pty) Ltd
51.	Royal Impression Academy
52.	Sakhisisizwe Projects
53.	Sanda Skills Development (Pty) Ltd
54.	SC Training
55.	Sediba Sabasadi Skills Training Academy (Pty) Ltd
56.	Segaole Driving School
57.	Sherq Technical Solutions (Pty) Ltd.
58.	Sinengomso Training Development Centre Pty Ltd
59.	Siza Nesu Training and Consultants
60.	South African Transport Centre of Excellence
61.	SPINA Consultancy cc Cape Town
62.	Step Ahead Academy (Pty) Ltd
63.	SVA Training
64.	Thando Consulting Services
65.	Thansa Trading Pty Ltd
66.	The Skills Authority
67.	Thwala Training Services (Pty) Ltd
68.	Tshepang Consulting & Project
69.	Twin Mark Strategy and Management Consultants (Pty) Ltd
70.	Ukwakhile Projects Pty Ltd
71.	Umqondo Consultancy
72.	University of Venda
73.	Ursivox Interactive Systems
74.	Various Aligned Safety And Training
75.	Vhonisani Training Academy & Projects
76.	Vhutshilo Health And Training Organisation
77.	VSL General Trading CC
78.	Yes We Can Consulting Pty Ltd