SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Identify, handle and defuse security related conflict 
SAQA US ID UNIT STANDARD TITLE
11505  Identify, handle and defuse security related conflict 
ORIGINATOR
SGB Security 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 08 - Law, Military Science and Security Safety in Society 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04  12 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is for personnel to identify, handle and defuse security related conflict between members of the public and security personnel with minimum use of force in the workplace.

Benefit for society of this unit standard is that the person who completes this will contribute to safety in society.

A person credited with this unit standard will be able to:
  • Identify conflict situations.
  • Handle and defuse conflict situation.
  • Provide feedback on conflict situation. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The following knowledge, skills, attitude and/or equivalent:
  • A knowledge, comprehension and application of language and mathematics NQF 03 

  • UNIT STANDARD RANGE 
    This unit standard applies to persons who competently identify, handle and defuse security related conflict between members of the public and security personnel with minimum use of force in the workplace. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Identify conflict situations. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Conflict situation is prioritised. 

    ASSESSMENT CRITERION 2 
    2. Conflict assessment and techniques are used to establish possible solutions. 

    ASSESSMENT CRITERION 3 
    3. Conflict situations and/or persons reported to the appropriate personnel according to workplace instructions. 

    SPECIFIC OUTCOME 2 
    Handle and defuse conflict situation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Person(s) involved are dealt with in a manner appropriate to the situation and according to workplace procedures. 

    ASSESSMENT CRITERION 2 
    2. Appropriate assistance is sought. 

    ASSESSMENT CRITERION 3 
    3. Minimum force options, inclusive of verbal and physical, are considered in resolving conflict. 

    ASSESSMENT CRITERION 4 
    4. Interaction is terminated tactfully when the situation is defused. 

    SPECIFIC OUTCOME 3 
    Provide feedback on conflict situation. 
    OUTCOME RANGE 
    Work procedures must include:
  • Rules, regulations and procedures

    Conflict situations must include:
  • Difficult people.
  • Intoxicated
  • Drugs/alcohol
  • Aggressive
  • Enraged.

    Handle and defuse must include:
  • Ejection of people from premises
  • Physical restraint.
  • Verbal persuasion.

    Relevant role players must include:
  • Management
  • Client
  • Security personnel
  • Emergency services
  • Official & statutory Institutions personnel. 

  • ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Written report on incident is completed in accordance with workplace procedures. 

    ASSESSMENT CRITERION 2 
    2. Report is submitted to relevant role players. 

    ASSESSMENT CRITERION 3 
    3. Follow up to ensure conflict is defused according to workplace procedures. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    1. Anyone assessing a learner against this unit standard must be registered as an assessor with the POSLEC SETA ETQA/and any other body with whom a MOU was entered into.
    2. Any institution offering learning that will enable achievement of this unit standard must be accredited as a provider through the POSLEC SETA ETQA/and any other body with whom a MOU was entered into by SAQA.
    3. Moderation of assessment will be overseen by the POSLEC SETA ETQA/and any other body with whom a MOU was entered into according to the moderation guidelines in the relevant qualification and the POSLEC SETA ETQA/and any other body with whom a MOU was entered into, procedures. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Refer to the Specific Outcomes and the Assessment Criteria contained in this unit standard and specifically:
  • A comprehensive understanding of communication and body language skills.
  • A comprehensive understanding of relevant legislation.
  • A comprehensive understanding of verbal and written reports.
  • A comprehensive understanding of client/public relations 


  • Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems related to security conflict situations. 

    UNIT STANDARD CCFO ORGANISING 
    Organise oneself and one`s activities so that interaction is terminated tactfully when the situation is defused. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information related to the conflict situation in order to determine the most appropriate manner of dealing with the situation. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively when dealing with relevant role players. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Understand the world as a set of related systems in that clear and precise feedback on a situation is obtained from all relevant role players. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Supplementary Information:

    Specified Requirements

    Specified requirements include legal and legislative specific requirements and are
    Legal
  • Applicable sections of the Firearms Control Act 60/2000.
  • Applicable sections of the Criminal Procedures Act, 1977.
  • Applicable sections of the Regulation of Gatherings Act, 1993.
  • Applicable sections of the Domestic Violence Act, 1993.
  • Applicable sections of the Child Protection Act, 1993.
  • Applicable sections of the Dangerous Weapons Act.
  • Private defence
  • Moral & humanitarian considerations (proportionality)
  • Continuum of force.
  • Vicarious liability
  • Civil liability

    Context Specific
  • Training provider user manuals
  • Specifications, agreements, policies and procedures

    Resources required for Assessment:
  • Safety equipment and protective uniform/clothes
  • Communications equipment.
  • Necessary administrative and stationary issue.
  • Criterion referenced assessment instructions/tools.
  • A suitable venue: workplace and classroom. 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  58577   National Certificate: General Security Practices  Level 3  NQF Level 03  Reregistered  2023-06-30  SAS SETA 
    Core  64389   Further Education and Training Certificate: Corrections Services  Level 4  NQF Level 04  Reregistered  2023-06-30  SAS SETA 
    Core  57713   Further Education and Training Certificate: Specialist Security Practices  Level 4  NQF Level 04  Reregistered  2023-06-30  SAS SETA 
    Core  22491   Further Education and Training Certificate: Specialist Security Practices  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2006-11-16  SAS SETA 
    Elective  22490   National Certificate: General Security Practices  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2007-11-28  Was SAS SETA until Last Date for Achievement 
    Elective  61609   Further Education and Training Certificate: Volunteer Support  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  22110   National Certificate: Electronic Security Practices  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered" 
    2007-08-16  Was SAS SETA until Last Date for Achievement 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 2000 SIMUNYE SECURITY TRAINING ACADEMY 
    2. 24/7 Security Services 
    3. ABONGILE MNYANDA TRADING CC T/A EKO KOBRA 
    4. ABUNDANCE SECURITY SERVICES AND TRAINING 
    5. ACTCO (PTY) LTD 
    6. ADEVA SECURITY PTY LTD 
    7. ADT SECURITY SERVICES PTY LTD 
    8. ADT SECURITY SERVICES PTY LTD CAPE TOWN 
    9. ADT SECURITY SERVICES PTY LTD PRETORIA NORTH 
    10. ADVANCED RISK SOLUTIONS 10000 (PTY) LTD 
    11. ADVANCED TRAINING SOLUTIONS KING WILLIAMS TOWN 
    12. Afri Guard(pty)ltd 
    13. AIM TRAINING 
    14. AIM TRAINING ACADEMY 
    15. AKAF BODYGUARDS 
    16. ARCELOR MITTAL SA 
    17. ARMSHIELD SECURITY SERVICES 
    18. BAGATLAMEDI SECURITY AND CLEANING SERVICES 
    19. BAKHOANA MANAGEMENT AND BUSINESS COLLEGE PTY LTD 
    20. BAPNYA SECURITY AND CLEANING SERVICES 
    21. BEETEES CABS CC 
    22. BLACK VOLTERS SECURITY COLLEGE CC 
    23. BLACKEN SECURITY SERVICES 
    24. BONGA AND PRAISE NELSPRUIT 
    25. BOTHAKGA PROTECTION AND SECURITY HOLDINGS (PTY) LTD 
    26. BRAVEHEART BIO DOG ACADEMY 
    27. Bronyx 
    28. BTC TRAINING AFRICA PTY LTD 
    29. C D M INDOOR RANGE 
    30. CAVE SECURITY AND TRAINING 
    31. CC PROTECTION AND INVESTIGATION SERVICE PTY LTD 
    32. CL SECURITY SERVICES (PTY) lTD 
    33. DE BEERS GROUP SERVICES PTY LTD 
    34. DEFENSIVE TRAINING CONCEPTS 
    35. DEPARTMENT OF CORRECTIONAL SERVICES WITBANK 
    36. DEPARTMENT OF CORRECTIONAL SERVICES: GOEDEMOED 
    37. DEPARTMENT OF CORRECTIONAL SERVICES: KROONSTAD COLLEGE 
    38. DHW SECURITY AND TRAINING SERVICES 
    39. DIMASI TRAINING PROVIDERS 
    40. DITIRO TSAKA SECURITY SERVICES 
    41. DOUBLE OPTION TRADING 120 (PTY) LTD AND SECURITY TRAINING CENTRE 
    42. DOUBLE RESPECT TRADING ENTERPRISE NATIONAL 
    43. DYNAMIC ALTERNATIVES PTY LTD 
    44. E E L PROTECTION SERVICES 
    45. EASY SECURITY AUTO GATES AND GUARDS CC 
    46. EKHURHULENI SHOOTING AND TRAINING ACADEMY 
    47. ELASON PRO-ACTIVE SECURITY (PTY) LTD 
    48. ENFORCE SECURITY SERVICES PTY LTD ETHEKWINI 
    49. ENLIGHTENED SECURITY FORCE 
    50. EXPRO PROTECTION SERVICES CC 
    51. EZINGENI SECURITY AND CLEANING PTY LTD 
    52. FADANA INVESTMENT GROUP (PTY) LTD 
    53. FALCON FIREARM ACADEMY 
    54. Fidelity Security Services 
    55. FIRMSTONE CONSULTING AND SECURITY ACADEMY 
    56. FIROZIPARK 
    57. G4S SECURE SOLUTIONS (SA) (PTY) LTD ROSSLYN 
    58. G4s Secure Solutions Sa Pty Ltd1 
    59. GAUNTLET SECURITY SOLUTIONS (PTY) LTD 
    60. GINGIRIKANI SECURITY SERVICES CC 
    61. GRINNELL SECURITY SERVICES CC 
    62. GUNDO SECURITY & SUPPLY CC 
    63. Hadassah Security Consultants Cc 
    64. HAZOEMA TRADING ENTREPRISE CC 
    65. HENQUE 3375 CC 
    66. HJN TRAINING CC Pretoria 
    67. HLANGANANI COMPUTECH COLLEGE PTY LTD 
    68. HLANGANANI PROTECTION SERVICES PTY LTD 
    69. HUMAN RESOURCE DEVELOPMENT CENTRE PRETORIA 
    70. HUMAN RESOURCE DEVELOPMENT CENTRE: NORTH RAND 
    71. IJABA INTERGRATED SECURITY SERVICES (PTY) LTD 
    72. IMVULA SKILLS DEVELOPMENT ACADEMY 
    73. INFANTRY SCHOOL 
    74. Inkwe Sekuriteit Bk 
    75. INSIMBI SECURITY TRAINING CENTRE 
    76. IPELENG RISK MANAGEMENT SERVICES PTY LTD 
    77. ISOLETHU PROTECTION AND PROJECTS PTY LTD 
    78. ITO FOCUS PHOLE 
    79. KEDISANG SECURITY 
    80. KEISHY SECURITY 
    81. KGOTSOFALANG TRADING AND PROJECTS 97 
    82. KHANYISANI TRAINING ACADEMY CC 
    83. KHETHAKANYE TRADING AND PROJECTS 196 CC 
    84. KHOISAN ABORIGNAL SECURITY AND PROJECTS 
    85. KHOMBO SECURITY AND TRAINING CC 
    86. KSTR GROUP (PTY) LTD 
    87. L AND L TRAINING 
    88. LEAD SECURITY SERVICES 
    89. LEBONE PROJECTS CC 
    90. Lesedi Security And Training Servic Es 
    91. LINDILEXPTY LTD 
    92. LMW STING SECURITY (PTY) LTD 
    93. LUFAFLO SOLUTIONS PTY LTD 
    94. MA SECURITY TRAINING AND PRIVATE INVESTIGATION 
    95. Makgo Security And Projects 
    96. MAMPHOTSO CONSTRUCTION AND PROJECTS 
    97. MAPHETO BUSINESS ENTERPRISES 
    98. MARABA SECURITY SERVICES TSHWANE 
    99. MAS SAFE SECURITY CC 
    100. MASIKHUTHALE SECURITY TRAINING COLLEGE AND GUARDING DIVISION 
    101. MASMAGNET CC 
    102. MASUTHA TRAINING AND SECURITY SERVICES 
    103. MDIDWA SECURITY SERVICES 
    104. MEC TRAINING (PTY) LTD 
    105. Mec Training Johannesburg 
    106. MEC TRAINING PTY LTD BLOEMFONTEIN FREESTATE 
    107. MEC TRAINING PTY LTD KZN 
    108. MEC TRAINING PTY LTD WESTERN CAPE 
    109. MIDI GENERAL TRADING PTY LTD 
    110. Mig Protection Services Cc 
    111. MILITES DEI SECURITY SERVICES (PTY) LTD 
    112. MJAYELI SECURITY (PTY) LTD 
    113. MJM GUARDING AND CLEANING SERVICES 
    114. MMASEBKO TRAINING SECURITY CENTRE 
    115. MOLAO ACADEMY 
    116. MOLAPO-MOTLE ENTERPRISES 
    117. MOLEMA DEVELOPMENT TRAINING 
    118. MSM PROTECTION SERVICES 
    119. MUTENDA SECURITY SERVICES CC 
    120. MUTHAMANI GENERAL SECURITY SERVICES 
    121. MZANSI SECURITY 
    122. MZILANKALA DEVELOPMENT AND PROJECTS CC 
    123. NAD SECURITY SERVICES 
    124. Nastec Cc 
    125. NEMJA SECURITY AND PROJECTS CC 
    126. NKANGALA TVET COLLEGE 
    127. NOMADUKU SECURITY SERVICES CC 
    128. NOZINJA SECURITY SERVICES 
    129. NS 64 BUSINESS ENTERPRISE 
    130. NTATE AVIATION AND SECURITY TRAINING 
    131. NTLHONTLHO SECURITY AND CLEANING SERVICE PTY LTD 
    132. NU LAW FIREARMS COMPLIANCE 
    133. OBLION SHIELD 
    134. OMEGA RISK SOLUTIONS 
    135. OMEGA RISK SOLUTIONS PTY LTD BRITS 
    136. Orbis Security Solutions Pty Ltd 
    137. PASE ADVANCED TRAINING CONCEPT PTY LTD 
    138. PETBON TRADING (PTY) LTD 
    139. POWER TRAINING LINE PTY LTD 
    140. PRESTIGE SECURITY TRAINING ACADEMY 
    141. PROSPERITAS TRAINING COLLEGE T/A VISION COLLEGE SA 
    142. PROTEA COIN GROUP (ASSETS IN TRANSIT AND ARMED REACTION) 
    143. PROTOCOL K9 PTY LTD 
    144. QHIMECI TRADING ENTERPRISE 
    145. QUBULASHE SECURITY SERVICES (PTY) LTD 
    146. Quiver Security Services Cc 
    147. QW LEFORA SECURITY INSTITUTE 
    148. RAMAZWI SECURITY SERVICES CC 
    149. REAL TIME SECURITY SERVICES AND PROJECTS 
    150. REBAGONI TRADING AND PROJECTS T/A THE SOUTH AFRICAN SECURITY ACADEMY 
    151. REBONTSHENG TRADING CC 
    152. ROMULA BUSINESS ENTERPRISES T/A SIYAFUNDA SECURITY ACADEMY 
    153. RRJ TRAINING ACADEMY AND CONSULTING 
    154. SA CRIME PATROLS SECURITY AND TRAINING CENTRE 
    155. SA OF SECURITY AND GUARD FORCE 
    156. SAAF PROTECTION SERVICE TRAINING WING 
    157. SAHARA EDUCATION. TRAINING. DEVELOPMENT 
    158. SAS SALDANHA 
    159. SBV SERVICES BLOEMFONTEIN 
    160. SBV SERVICES MIDRAND 
    161. SBV SERVICES PORT ELIZABETH 
    162. SBV SERVICES PRETORIA 
    163. SBV SERVICES PTY LTD JOHANNESBURG 
    164. SBV SERVICES RICHARDSBAY 
    165. SECURE PERIMETER SECURITY SERVICES CC 
    166. SECURITY BEYOND 2000 
    167. SECUTRAIN 
    168. Seraphim Security International 
    169. SERVEST(PTY) LTD 
    170. SETHIKE TRADING 
    171. SHE PRO SA TRAINING CENTRE 
    172. SHEMULA TRADING ENTERPRISE 
    173. SHEPPERD ACADEMY 
    174. SILVER SOLUTIONS SECURITY 1713 CC 
    175. SILWANGOMNYAMA TRADING PTY LTD 
    176. SINGITA BUSINESS ENTERPRISE 
    177. SIPHOCOPS SECURITY 111 KERK STREET MEUBEL SENTRUM JHB 
    178. SIR MGIJ SECURITY AGENCY PTY LTD 
    179. SIT INVESTMENT HOLDINGS 
    180. SITUATIONAL SECURITY TRAINING ACADEMY 
    181. SIYABUSA COMMUNITY TRAINING COLLEGE 
    182. SKIMOZ (PTY) LTD 
    183. SKS BUSINESS SOLUTIONS CC 
    184. SLOW LINE SECURITY SERVICES (PTY) LTD 
    185. SNAP SOLUTIONS NETWX PTY LTD 
    186. SOUTH AFRICAN POLICE SERVICE BASIC TRAINING PROVISION 
    187. SOUTH AFRICAN POLICE SERVICE TRAINING INSTITUTION BISHOP LAVIS 
    188. SOUTH AFRICAN POLICE SERVICE TRAINING INSTITUTION LIMPOPO PROVINCE 
    189. SOUTH AFRICAN POLICE SERVICE TRAINING INSTITUTION MTHATHA 
    190. SOUTH AFRICAN POLICE SERVICES MPUMALANGA 
    191. South African Reserve Bank 
    192. SOUTH AFRICAN RESERVE BANK BLOEMFONTEIN 
    193. SOUTH AFRICAN RESERVE BANK CAPE TOWN 
    194. SOUTH AFRICAN RESERVE BANK EAST LONDON 
    195. SOUTH AFRICAN RESERVE BANK JOHANNESBURG 
    196. SOUTH AFRICAN RESERVE BANK PORT ELIZABETH 
    197. SOUTH AFRICAN RESERVE BANK PRETORIA NORTH 
    198. SOUTH AFRICAN WING SECURITY CC 
    199. SPECIAL ASSET PROTECTION SERVICES KRAAIFONTEIN 
    200. Staff Management Services 
    201. STALLION LEARNING CENTRE PTY LTD 
    202. STALLION SECURITY PTY LTD WESTERN CAPE BRANCH 
    203. STAR PROFESSIONAL FIREARM TRAINING CENTRE CC 
    204. STRONG TRAINING ACADEMY THOHOYANDOU 
    205. SWEETBET PTY LTD 
    206. Tactical Reaction Services Cc 
    207. Tactical Security Services CC 
    208. TENSHO PTY LTD 
    209. THANGANELO SECURITY 
    210. THE BRAVE ONE SECURITY SERVICES 102 
    211. THE BTC GROUP 
    212. THE BUSINESS ZONE 607 CC 
    213. THEPA TRADING 634 
    214. THINETI SECURITY AND TRAINING 
    215. Thohoyandou Training Centre 
    216. THOMPSONS SECURITY GROUP (PTY) LTD 
    217. THOZAKHE SECURITY SERVICES PTY) LTD 
    218. THUBAGUTSA TRADING ENTERPRISE 
    219. TINTSWALO SECURITY SERVICES 
    220. TJL SECURITY SERVICES 
    221. TRIOTIC PROTECTION SERVICES CC TSHWANE 
    222. TSHIKALANGE SECURITY SERVICES AND TRAINING 
    223. TSU PROTECTION SERVICES 
    224. TSWELOPELO EDUCATIONAL SYSTEMS CC 
    225. TUMAHOLE AVIATION SECURITY AND PROJECTS PTY LTD 
    226. TZANEEN TRAINING CENTRE LIMPOPO 
    227. UBUNTU 
    228. UKHUSELO TRAINING ACADEMY AND SECURITY CC 
    229. ULUNTU TRAINING ACA DEMY 
    230. UTHUSO TRAINING INSTITUTE PTY LTD 
    231. V SECURITY TRAINING ACADEMY CC 
    232. VEBO NONKE SECURITY 
    233. VELSEC SECURITY SOLUTIONS 
    234. VICTORY TICKETS 567 T/A KHUSELA GUARDING DIVISION TRAINING 
    235. VITAL SKILLS CC 
    236. WELLINGTON SECURITY 
    237. White Leopard Security 
    238. WISE GUY ACADEMY (PTY) LTD 
    239. Xhobani Security Services Cc 
    240. ZAMANTUNGWA SECURITY SERVICES PTY LTD 
    241. Zenzele Training School Cc 
    242. ZEVOLI 9 PTY LTD 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.