SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Plan strategically to improve business performance 
SAQA US ID UNIT STANDARD TITLE
114585  Plan strategically to improve business performance 
ORIGINATOR
SGB Generic Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Generic Management 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 4  NQF Level 04  4 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2008-05-13  2009-05-13  SAQA 0160/05 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2010-05-13   2013-05-13  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard is replaced by: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
263456  Plan strategically to improve new venture performance  Level 4  NQF Level 04  4  Complete 

PURPOSE OF THE UNIT STANDARD 
The qualifying learner will be able to define the concept of strategic planning: discuss and explain the role of the various organisational structures in business performance; supervise and monitor expenditure as a crucial aspect of business performance and analyse marketing objectives.

The learner will be able to identify and rectify problems occurring in a/own business and develop various attributes of a/own business venture to improve performance.

The qualifying learner will be able to:
  • Define and discuss the concept of strategic planning in managing business performance.
  • Discuss and explain the role of the various organisational structures in business performance.
  • Supervise and monitor expenditure as a crucial aspect of business performance.
  • Analyse marketing objectives related to business performance.
  • Identify and rectify performance problems occurring in own business.
  • Develop business attributes in a specific context to enhance performance. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners accessing this qualification should be competent in: Computer Literacy, Mathematical Literacy and Communication at NQF level 4 or equivalent. 

    UNIT STANDARD RANGE 
  • Identify and use appropriate organisational structures in setting up and running a business.
  • Need for strategic plans and changes in a venture to ensure performance leads to and is driven by the profit motive.
  • Advantages and disadvantages of organisational structures including: Finances, business marketing plans, problem identification, culture, politics, vision, ethics and business etiquette.
  • Factors that influence the South African economy. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Define and discuss the concept of strategic planning in managing business performance. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The concept of strategic planning is defined and discussed using examples from a business venture. 

    ASSESSMENT CRITERION 2 
    Benefits of strategic planning for performance monitoring are listed using examples from a business venture. 

    ASSESSMENT CRITERION 3 
    Aspects of a good strategic plan are identified using examples from a business venture. 

    ASSESSMENT CRITERION 4 
    The relationship between the timing of a strategic plan and performance of a venture is determined and evaluated using examples from a business venture. 

    SPECIFIC OUTCOME 2 
    Discuss and explain the role of the various organisational strategies in business performance. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The role of key elements - purpose, process, props, prototype - are determined in the strategy/plan. 

    ASSESSMENT CRITERION 2 
    Alternative organisational structures are identified and an explanation given of how key elements operate within each structure. 

    ASSESSMENT CRITERION 3 
    Advantages and disadvantages of all organisational structures are explained using examples from a business venture. 

    ASSESSMENT CRITERION 4 
    Reasons for choosing particular organisational structures are described in terms of a particular business venture. 

    ASSESSMENT CRITERION 5 
    Examples of organisational structures are provided for own context. 

    SPECIFIC OUTCOME 3 
    Supervise and monitor expenditure as crucial aspect of business performance. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Supervision practices, with reference to expenditure are evaluated in own business. 

    ASSESSMENT CRITERION 2 
    Marketing expenditure is analysed in accordance with the scope of the business. 

    ASSESSMENT CRITERION 3 
    Business progress is monitored and attributes needing development identified against project plan. 

    ASSESSMENT CRITERION 4 
    Workflow is organised to achieve minimal wastage and delay. 

    ASSESSMENT CRITERION 5 
    Maintenance management techniques and tools are utilised as a process for managing and anticipating expenditure. 

    SPECIFIC OUTCOME 4 
    Monitor, measure and report on business performance. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Qualitative and quantitative performance indicators are considered for a particular business venture. 

    ASSESSMENT CRITERION 2 
    Financial indicators are measured and reported for a particular business venture. 

    ASSESSMENT CRITERION 3 
    Customer satisfaction is monitored and reported for a particular business venture. 

    ASSESSMENT CRITERION 4 
    A variety of reporting lines are recognised and explained for a particular business venture. 

    ASSESSMENT CRITERION 5 
    Report priorities and requirements are described and documented for a particular business venture. 

    ASSESSMENT CRITERION 6 
    Progress is documented and reported in accordance with established procedures and agreed timeframe and format. 

    ASSESSMENT CRITERION 7 
    Decisions on the future of business are based on performance indicators. 

    SPECIFIC OUTCOME 5 
    Identify and rectify performance problems occurring in business. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Potential problems are identified, recorded and notified with a view to their resolution. 

    ASSESSMENT CRITERION 2 
    Symptoms of performance problems are identified and root causes determined. 

    ASSESSMENT CRITERION 3 
    Appropriate problem-solving methods and techniques are identified, selected and applied to solve the problem. 

    ASSESSMENT CRITERION 4 
    Performance problems are rectified within set timeframes. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • This Unit Standard will be assessed by an assessor and moderated by a moderator, registered with the relevant accredited ETQA responsible for the quality assurance of this Unit Standard.
  • Any institution offering learning that will enable achievement of this Unit Standard must be accredited as a provider through the appropriate quality assuring ETQA, or Learning Programme approval with an ETQA that has a Memorandum of Understanding with the quality assuring ETQA.
  • Verification (external moderation) of assessment and moderation by the provider, will be conducted by the relevant quality assuring ETQA according to the moderation guidelines in the relevant Qualification and the agreed ETQA policy and procedures.
  • An individual wishing to be assessed through RPL against this Unit Standard, may apply to an assessment agency or provider institution accredited by the relevant quality assuring ETQA, or by an ETQA that has a formal agreement/accreditation with the relevant quality assuring ETQA. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Market systems, Demand and supply
  • Economic cycle
  • Growth sectors of RSA
  • Business organisational structures
  • Advantages and disadvantages of each type of organisational structure
  • Principles and techniques for general supervision of peoples
  • Comprehensive understanding of the nature and scope of business
  • Problem solving techniques 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in which responses display that responsible decisions using critical and creative thinking have been made. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as members of a team, group organisation and community. 

    UNIT STANDARD CCFO ORGANISING 
    Organising and managing oneself and one's activities responsibly and effectively in order to understand the way organisational structures work in a business environment. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information in relevant sources and other written/spoken texts. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate and understand the world as a set of related systems through engaging in a number of tasks that require integration of information from different sources and from existing knowledge. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    UNIT STANDARD NOTES 
    This unit standard has been replaced by the following unit standards ID 263456: Plan strategically to improve new venture performance, Level 4, 6 Credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  50081   Further Education and Training Certificate: Leadership Development  Level 4  NQF Level 04  Reregistered  2023-06-30  LG SETA 
    Core  23953   Further Education and Training Certificate: New Venture Creation (SMME)  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2009-05-13  Was SERVICES until Last Date for Achievement 
    Core  20884   National Certificate: New Venture Creation (SMME)  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered"     		 2005-04-10   
    Core  49119   National Certificate: Craft Operational Management  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  CATHSSETA 
    Elective  58761   Further Education and Training Certificate: Early Childhood Development  Level 4  NQF Level 04  Reregistered  2023-06-30  ETDP SETA 
    Elective  57612   National Certificate: Arts and Culture Enterprise  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  CATHSSETA 
    Elective  50060   National Certificate: Public Administration  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  PSETA 
    Elective  49087   National Diploma: Orientation and Mobility Practice for Blind and Partially Sighted Persons  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2009-07-29  Was ETDP SETA until Last Date for Achievement 
    Elective  22774   National Diploma: Rubber Technology  Level 5  NQF Level 05  Reregistered  2023-06-30  MERSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 3 At Work Recruitment Agency 
    2. ABA Sebenzi 
    3. Access Employment Skills & Development Agency 
    4. Adelaine Training Solutions Pty Ltd 
    5. Africa Corporate Training Institute and HR Consulting 
    6. Africa Institute For Public Administration 
    7. AfroXpert Performance Developement cc 
    8. Akili Training 
    9. All Access Holdings 
    10. Amabamba Recruitment 
    11. Amadube Investments CC 
    12. Amogelang Marketing and Training 
    13. Asiphokuhle Training and Research Institute 
    14. Assessment & RPL College (Pty) Ltd 
    15. AVAX SA 481 CC. T/A Mandisa Development Services 
    16. Avax Training & Development 
    17. Ayandona Manufacturing and Distribution (Pty) Ltd 
    18. Bangwaketse Trading and Projects 
    19. Barcor Learn to Earn cc 
    20. Berry Rose Project Consultants & Service Providers 
    21. Boikgantsho Consulting & Events 
    22. Boikgantsho Consulting & Events cc 
    23. Boitjhorisong Resource Centre 
    24. Bopaditshaba Community Project 
    25. Brain Boosters Business Education (PTY) LTD 
    26. Brainwave Projects 1997 CC 
    27. Break The Chains Development Services 
    28. Browers Entertainment 
    29. BW Khuzwayo Consulting CC 
    30. CB Willemse Training 
    31. CC PROTECTION AND INVESTIGATION SERVICE PTY LTD 
    32. Classic Human Capital Solutions 
    33. Compass Academy of Learning 
    34. Continuing Education Programme 
    35. Cre8ive Organisational Development 
    36. CTC College(PTY) LTD. 
    37. Custoda Trust 
    38. D M Management and Consulting 
    39. Dean Institute Of Learning (Pty) Ltd 
    40. Dee's Training (PTY) LTD 
    41. DEVELO CC 
    42. Didintle Training Services 
    43. Dintshang Trading 
    44. Directflo 
    45. Ditirelo Skills Development Services 
    46. Early Inspiration 
    47. Early Learning Foundation Montessori Teacher Training 
    48. Early Learning Resource Unit (ELRU) 
    49. EASTCAPE MIDLANDS COLLEGE BUSINESS UNIT (Uitenhage) (WA) 
    50. EBENEZER TRAINING HOUSE FOR EARLY LEARNING 
    51. Edu Experts SA 
    52. EDU-Bless College 
    53. Edu-Build Development 
    54. EDUTAK PRE-SCHOOL TRAINING AND DEVELOPMENT 
    55. Elective Training Institute Enterprise CC 
    56. Enjo Consultants 
    57. Environment and Language Education Trust 
    58. Eskilz College (Pty) Ltd 
    59. Execuprime Business College (Pty) Ltd 
    60. Fabulous City Trading 
    61. FALSE BAY TECHNICAL VOCATIONAL EDUCATION & TRAINING COLLEGE 
    62. Fire Protection Association of Southern Africa 
    63. Frugatrax Consultants 
    64. Future Performance Training and Development 
    65. Future-Teacher (Pty) Ltd 
    66. Gauteng Baobab Early Learning Training Programme 
    67. GOBELA CONSULTING 
    68. Goitsikitso Enterprise Trading 
    69. Golang Kulani ELC 
    70. Goldfields FET College 
    71. Gotsec Skills Training 
    72. Grassroots Adult Education and Training Trust 
    73. GWALA TRAINING SERVICES 
    74. Happy Day Training and Development Services 
    75. HDPSA 
    76. Hlombe and Associates 
    77. HOPE ACADEMIC AND SKILL CENTRE 
    78. ICM t/a Institute for Career Management 
    79. Igugu Training and Investments 
    80. Ikgodiseng Business Consulting 
    81. Ikusasa Lothisha t/a ECD Training Provider 
    82. Institute of Professional Studies and Services 
    83. IQ Skills Academy (PTY) LTD. 
    84. Isamon Integrated 
    85. Isamon Vocational College of Excellence Pty Ltd 
    86. Isibani Skills Academy 
    87. Isibani Soluntu Development Trust 
    88. Itireleng Bokamoso Training and Development 
    89. Jabulani Training & Development 
    90. JESUA CONSULTANTS (Hartenbos) (WA) 
    91. Jesua Consultants (Pty) Ltd (MOSSEL BAY) (TP) 
    92. JNUTO Trading and Projects 
    93. Jobafrik Consulting 
    94. Josmap Training Institute 
    95. JTM Empowered 
    96. Kalideen Management 
    97. Kamanga Skills Projects 
    98. Karabo Ya Karabo 
    99. Kegatilwe Construction & Projects 
    100. Keletsong Community Training & Resource Centre 
    101. Kernel Management and Consulting (PTY) LTD. 
    102. Keydimensions Risk Solutions 
    103. Kgang-Kgolo Consulting 
    104. Kgolo Institute 
    105. Kgotla Trading Enterprise 
    106. KHANIMAMBA TRAINING AND RESOURCE CENTRE 
    107. Khosithi Training 
    108. Khula Nonke Training & Development 
    109. Khululeka Community Education Centre 
    110. Kids Academy 
    111. Kitso Bokamoso Training Solution 
    112. KITSO TRAINING AND DEVELOPMENT 
    113. Klein Karoo Resource Centre 
    114. KWAZULU NATAL EXPERIMENTAL COLLEGE 
    115. Lagnita Skills Solutions 
    116. Lebo and Son Investment 
    117. Leratham Supply Distribution and Enterprise 
    118. Leronsa Trading Enterprise 
    119. LESEDI EDUCARE ASSOCIATION 
    120. Letlhokoa Management Services CC 
    121. Lewerb Holdings (PTY) Ltd 
    122. Li Lichule Trading cc 
    123. Little Elephant Training Centre For Early Educationt/a LETCEE 
    124. Loago Business Consulting 
    125. Lynne Hobbs cc 
    126. M.I.C. Training and Development 
    127. Maile Consulting 
    128. Majahd Educational Services Multi-Purpose Primary Co-operative Limited 
    129. Makhophila Business Enterprise 
    130. Management College of Southern Africa (MANCOSA) 
    131. Mangalani Business Enterprises 
    132. Manpower Skills Academy 
    133. Mapheto Business Enterprises t/a MBE 
    134. Maqhawe College 
    135. MASAKANE TRUST 
    136. MASIKHULE EARLY CHILDHOOD DEVELOPMENT CENTRE 
    137. MATHS CENTRE INCORPORATING SCIENCES 
    138. Mathye and Ditlou Dynasty Corporate 
    139. Mcebo Technologies 
    140. Mec Training Johannesburg 
    141. MENTORNET (PTY) LTD 
    142. Mgwezane Training and Events Management CC. 
    143. Miczo's Enterprise 
    144. MIDLANDS COMMUNITY COLLEGE 
    145. Mimoisa Business Solutions CC 
    146. Minotime (PTY) LTD 
    147. Mission Point Consulting 
    148. MJ Mafunisa Consulting (PTY) LTD 
    149. Mmalethabo Consulting 
    150. MML Consulting CC. 
    151. Mochochonono Training Solutions cc 
    152. Mod-Mosh Projects and Consulting (PTY) LTD 
    153. Mortarboard Training Solutions 
    154. Mosako Wa Kitso 
    155. Motheo Training Institute Trust 
    156. Multiple Productive Management Solutions 
    157. NATAL EARLY LEARNING RESOURCE UNIT TRUST 
    158. Ndoma Mathodi Trading Enterprise 
    159. Netgrow Training Solutions 
    160. Networx for Career Development 
    161. New Beginnings Training and Development Organisation 
    162. Nhlahle Development Agency 
    163. NJ & L Trading Enterprise CC. 
    164. Nkqubela Community Developers 
    165. Noni Community Development 
    166. Northern Cape Urban College: Kimberley Campus 
    167. NORTHLINK COLLEGE 
    168. Northshore Trading 19CC t/a Makakhaunye Training and Development Agency 
    169. NS Global Academy 
    170. Ntataise Lowveld Trust 
    171. NTATAISE TRUST 
    172. Ntevho-Ketso Training and Recruitement Consultancy cc 
    173. Ntsangalala Business Enterprise 
    174. Nyankwavi Investment CC. 
    175. Orbit FET College - Rustenburg Campus 
    176. Peddie Development Centre 
    177. Peddie Development Culture 
    178. Petra institute of Development (PTY) Ltd 
    179. PHAKAMANI AGENCY CC 
    180. Pioneer Business Consulting 
    181. PMA Holding (Pty) Ltd 
    182. PMA Holdings (PTY ) LTD. 
    183. PND Academy of Learning cc 
    184. POPUP UPLIFTMENT 
    185. Power Rush Trading 170 CC. 
    186. Powernexus 
    187. Pro Jentibus Sports Development NPC 
    188. Pro-Ed Training 
    189. PROFESSIONAL CHILD CARE COLLEGE PTY LTD 
    190. Professional Development and Training Institute (Pty) Ltd 
    191. Pudi's Educational Services And Youth Development 
    192. Qabuka-Vuka Development Trading 
    193. Quick Leap Investment 
    194. Rampadise Education Training & Development Centre 
    195. Realeboga Development Services 
    196. Realeboga-Bakubung Training and Development Agency 
    197. Regent Business School (Pty) Ltd t/a Regent Business School 
    198. REGIONAL EDUCARE COUNCIL 
    199. Resonance Institue of Learning 
    200. Retshetse Training Project 
    201. Rhodes University 
    202. Right 4 u College 
    203. Safe and Sound Learning Association 
    204. Sanchaa Connection 
    205. SANTS College 
    206. Sasalethu Consulting and Associates 
    207. SAZM TRADING AND PROJECTS PTY LTD 
    208. SECURE PERIMETER SECURITY SERVICES CC 
    209. Seige Trading Solutions 
    210. SEVEN ARROWS PROTECTION ALLIANCE CC 
    211. Sinokuhle Konke Trading Enterprise 
    212. Siragelaphambili Abet Skills Development 
    213. Sisazi Consulting 
    214. SITHUTHUKILE TRUST 
    215. Siyahluma Education Institute 
    216. SIYATHELA EARLY LEARNING ASSOCIATION 
    217. Siyathuthuka Nursery School 
    218. South African Congress For Early Childhood Development 
    219. South African Guide-Dogs Association for the Blind 
    220. Southern African Youth Movement 
    221. Spotru Training Centre 
    222. SPS Consulting (Pty) Ltd 
    223. STARPLEX 408 CC 
    224. Step Up Training and Skills Development (Pty) Ltd 
    225. Summat Training Institute 
    226. Sustainability Institute Trust 
    227. SWARANANG MANAGEMENT CONSULTING CC 
    228. T Mabuya & Associates (Pty) Ltd 
    229. Takatso Educare Training and Development Services 
    230. Talent Emporium Academy (PTY) Ltd 
    231. Tankimo Trading (Pty) Ltd 
    232. Teachers Learning Centre PTY LTD 
    233. Tekollo Trading (Pty) Ltd 
    234. Tembe Service Providers 
    235. Tendazwau Trading 8 
    236. Thabelanang t/a Thabelanang Trading Enterprise 
    237. The Crimson CO CC. 
    238. The Iscariota Group (Pty) Ltd 
    239. The Port Elizabeth Early Learning Centre 
    240. Thembekile training consulting 
    241. Thubelihle Graduate Institute 
    242. THUKAKGALADI INTEGRATED DEVELOPMENT PROJECT 
    243. THUSANANG TRUST 
    244. Thuto Botshabelo Training Academy 
    245. Thuto Lere Community Empowerment Programme 
    246. Thuto Ya Setshaba Training Services (Pty) Ltd 
    247. Thuto-Boswa Education and Training Solution 
    248. Thuto-Botshabelo Training and Projects (Pty) Ltd 
    249. Tiakeni Training Centre 
    250. TLHOAFALO TRAINING CENTRE 
    251. Tloumogale Business Development & Consulting 
    252. TPN Training and Recruitment cc 
    253. Tradesman Consulting and Training Solutions 
    254. Training and Resources in Early Education (TREE) 
    255. Triads Management Services 
    256. Tsebo Kitso Trainings 
    257. Tsebong Training Centre 
    258. TSHEPANG EDUCARE TRUST 
    259. Tshwane Training Institute (PTY) LTD. 
    260. Tsoga re dire Holdings (Pty) Ltd 
    261. Tuns Trading and Projects (Pty) Ltd 
    262. Ubuntu Care and Development 
    263. Ubuqhawe Consulting (Pty) Ltd 
    264. Ukhamba Quality Skills 
    265. Umfolozi FET College 
    266. Umsenge SDCS 
    267. Unathi Training 
    268. UNIVERSAL COLLEGE OUTCOMES SA 
    269. Vantage Training 
    270. Vicmat Consultants 
    271. Visionary Academy 
    272. Vuselela FET College - Potchefstroom Campus 
    273. Winston Academy 
    274. WonderKids Academy 
    275. Wonderkids Montessori Training Centre 
    276. World Wide Education Providers(Pty)Ltd 
    277. Woz'obona Early Childhood Community Service Group 
    278. Wozabona Early Childhood Community Service Group 
    279. Ya Hina Management Consulting and projects 
    280. Yellow Media Publishers (Pty) Ltd 
    281. Zag Consultants 
    282. Zanda Izifiso Ezinhle 
    283. Zuzulwazi Development 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.