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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Communicate cabin layout and in-flight facilities and services to passengers 
SAQA US ID UNIT STANDARD TITLE
8683  Communicate cabin layout and in-flight facilities and services to passengers 
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  1 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The learner assessed as competent against this unit standard will know the physical layout of the environment as well as the services and facilities which are available. The learner will be able to provide customers with appropriate information and understand his/her role as a representative of the airline. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
It is assumed that the learner entering a programme leading to this unit standard communication skills equivalent to NQF Level 3. 

UNIT STANDARD RANGE 
Range statements are described by SAQA as "a general guide to the level, scope and complexity". These are provided in the modifiers under each specific outcome. 

UNIT STANDARD OUTCOME HEADER 
Identify and locate the different facilities an 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Identify and locate the different facilities and services. 
OUTCOME NOTES 
For example / Range:
  • Locate areas such as the toilet according to aircraft type.
  • Locate facilities such as reading lights, air vents, service bells, foot rests. 
    		•

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Identify and locate the different facilities and services. 
    ASSESSMENT CRITERION NOTES 
    For example / Range:
  • Locate areas such as the toilet according to aircraft type.
  • Locate facilities such as reading lights, air vents, service bells, foot rests. 
    		•

    SPECIFIC OUTCOME 2 
    Promote available services to passengers. 
    OUTCOME NOTES 
    For example / Range:
  • Advise passengers on promotional items.
  • Advise passengers on in-flight services.
    Provide information on routes flown 
    		•

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Promote available services to passengers. 
    ASSESSMENT CRITERION NOTES 
    For example / Range:
  • Advise passengers on promotional items.
  • Advise passengers on in-flight services.
    Provide information on routes flown 
    		•

    SPECIFIC OUTCOME 3 
    Respond to passenger questions by giving correct and appropriate information 
    OUTCOME NOTES 
    For example / Range:
  • Advise passengers on code share partners and alliances for your organisation. 
    		•

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Respond to passenger questions by giving correct and appropriate information 
    ASSESSMENT CRITERION NOTES 
    For example / Range:
  • Advise passengers on code share partners and alliances for your organisation. 
    		•

    SPECIFIC OUTCOME 4 
    Apply interpersonal skills and maintain sound interpersonal relations 
    OUTCOME NOTES 
    For example / Range:
  • Interact with passengers from same or different culture in a friendly and courteous manner 
    		•

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Apply interpersonal skills and maintain sound interpersonal relations 
    ASSESSMENT CRITERION NOTES 
    For example / Range:
  • Interact with passengers from same or different culture in a friendly and courteous manner 
    		•


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
    2. Any institution offering learning that will enable achievement of this unit standard or will assess this unit standard must be accredited as a provider with the relevant ETQA.
    3. Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures.

    Therefore anyone wishing to be assessed against this unit standard may apply to be assessed by any assessment agency, assessor or provider institution that is accredited by the relevant ETQA. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The practitioner is able to demonstrate knowledge and understanding of:

    1. The interrelationship between product knowledge and customer services.
    2. The importance of promoting available services to customers and how this contributes to revenue for the company and the benefits for employees.
    3. The roles, responsibilities and interrelationship of different departments.
    4. Aircraft types and layout.
    5. Organisational structure and background.
    6. Organogram of organisation and the crew structure on the aircraft.
    7. Roles and functions of crew members.
    8. Routes flown.
    9. Code share partners and alliances.
    10. Frequent flyer programme.
    11. Promotional items.
    12. Product knowledge, including all in-flight facilities and services.
    13. Importance of understanding company standards. 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO COMMUNICATING 
    The following examples illustrate some of the ways in which this unit standards supports critical cross-field outcomes:

    1. Communication relates to specific outcomes 1- 4 

    UNIT STANDARD ASSESSOR CRITERIA 
    The assessment of practitioners against this standard should meet the requirements of established assessment principles.

    It will be necessary to develop assessment activities and tools that are appropriate to the contexts in which practitioners are working. These activities and tools may include an appropriate combination of self-assessment and peer assessment; formative and summative assessment; portfolios and observations etc.

    The assessment should ensure that all the specific outcomes, critical cross-field outcomes and essential embedded knowledges are assessed.

    The specific outcomes must be assessed through observation of performance. Supporting evidence should be used to prove competence of specific outcomes only when they are not clearly seen in the actual performance.

    Essential embedded knowledge must be assessed in its own right, through oral and written evidence. It cannot be assessed only through seeing the knowledge being applied.

    The specific outcomes and essential embedded knowledge must be assessed in relation to each other. If a practitioner is able to explain the essential embedded knowledge but is unable to perform the specific outcomes, they should not be assessed as competent. Similarly, if a practitioner is able to perform the specific outcomes but is unable to explain or justify their performance in terms of the essential embedded knowledge, they should not be assessed as competent

    Evidence of the specified critical cross-field outcomes should be found both in performance and in the essential embedded knowledge.


    Performance of the specific outcomes must actively affirm target groups of learners and not unfairly discriminate against any learners. Practitioners should also be able to justify their performance in terms of these values. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    NOTES (1): VALUES
    Demonstration of the knowledge and skills outlined in this unit standard must be consistent with the principles of:
    Accepting and maintaining a non-discriminatory attitude towards diversity including for example differences in gender, race, religion, physical ability and culture.


    NOTES (2) : SUPPLEMENTARY INFORMATION
    Learning should include a formal induction to the organisation whilst this unit standard should form part of an induction programme for the learner. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  18943   National Certificate: Tourism: Cabin Crew  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2009-01-10  CATHSSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.