All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |
SOUTH AFRICAN QUALIFICATIONS AUTHORITY |
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: |
Conduct on-the-job coaching |
SAQA US ID | UNIT STANDARD TITLE | |||
7818 | Conduct on-the-job coaching | |||
ORIGINATOR | ||||
SGB Hospitality,Tourism,Travel, Leisure and Gaming | ||||
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY | ||||
- | ||||
FIELD | SUBFIELD | |||
Field 11 - Services | Hospitality, Tourism, Travel, Gaming and Leisure | |||
ABET BAND | UNIT STANDARD TYPE | PRE-2009 NQF LEVEL | NQF LEVEL | CREDITS |
Undefined | Regular | Level 5 | Level TBA: Pre-2009 was L5 | 5 |
REGISTRATION STATUS | REGISTRATION START DATE | REGISTRATION END DATE | SAQA DECISION NUMBER | |
Passed the End Date - Status was "Reregistered" |
2009-11-03 | 2011-07-31 | SAQA 0160/05 | |
LAST DATE FOR ENROLMENT | LAST DATE FOR ACHIEVEMENT | |||
2012-07-31 | 2015-07-31 |
In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise. |
This unit standard does not replace any other unit standard and is not replaced by any other unit standard. |
PURPOSE OF THE UNIT STANDARD |
The learner should be able to develop others on the job, in a way that contributes to the overall effectiveness of the organisation. It is vitally important to share as much knowledge and experience as possible for the long-term benefit of the industry. |
LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING |
None |
UNIT STANDARD RANGE |
Range statements are included with specific outcomes as necessary. |
Specific Outcomes and Assessment Criteria: |
SPECIFIC OUTCOME 1 |
Describe the basic principles of training. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION 2 |
2. Evaluate the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION NOTES |
This unit standard can be assessed by using a combination of observation and discussion with the candidate, but the emphasis is to be on observation. |
ASSESSMENT CRITERION 3 |
3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION 4 |
4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. |
ASSESSMENT CRITERION 5 |
5. Counsel the learner on future assessments, necessary learning and further qualifications. |
SPECIFIC OUTCOME 2 |
Explain the importance of questioning techniques and give examples of questions. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION 2 |
2. Evaluate the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION NOTES |
This unit standard can be assessed by using a combination of observation and discussion with the candidate, but the emphasis is to be on observation. |
ASSESSMENT CRITERION 3 |
3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION 4 |
4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. |
ASSESSMENT CRITERION 5 |
5. Counsel the learner on future assessments, necessary learning and further qualifications. |
SPECIFIC OUTCOME 3 |
Distinguish the concepts of coaching and training from each other. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION 2 |
2. Evaluate the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION NOTES |
This unit standard can be assessed by using a combination of observation and discussion with the candidate, but the emphasis is to be on observation. |
ASSESSMENT CRITERION 3 |
3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION 4 |
4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. |
ASSESSMENT CRITERION 5 |
5. Counsel the learner on future assessments, necessary learning and further qualifications. |
SPECIFIC OUTCOME 4 |
Describe alternative arrangements for coaching. |
OUTCOME NOTES |
Describe alternative arrangements for coaching in the event that the learner is not technically proficient enough to conduct the coaching him/herself. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION 2 |
2. Evaluate the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION NOTES |
This unit standard can be assessed by using a combination of observation and discussion with the candidate, but the emphasis is to be on observation. |
ASSESSMENT CRITERION 3 |
3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION 4 |
4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. |
ASSESSMENT CRITERION 5 |
5. Counsel the learner on future assessments, necessary learning and further qualifications. |
SPECIFIC OUTCOME 5 |
Identify the need for coaching through discussions with the person to be coached. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION 2 |
2. Evaluate the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION NOTES |
This unit standard can be assessed by using a combination of observation and discussion with the candidate, but the emphasis is to be on observation. |
ASSESSMENT CRITERION 3 |
3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION 4 |
4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. |
ASSESSMENT CRITERION 5 |
5. Counsel the learner on future assessments, necessary learning and further qualifications. |
SPECIFIC OUTCOME 6 |
Arrange a specific time and place for the coaching session, and prepare for it. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION 2 |
2. Evaluate the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION NOTES |
This unit standard can be assessed by using a combination of observation and discussion with the candidate, but the emphasis is to be on observation. |
ASSESSMENT CRITERION 3 |
3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION 4 |
4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. |
ASSESSMENT CRITERION 5 |
5. Counsel the learner on future assessments, necessary learning and further qualifications. |
SPECIFIC OUTCOME 7 |
Communicate theory and knowledge associated with the coaching session. |
OUTCOME NOTES |
Communicate theory and knowledge associated with the coaching session, to the person requiring coaching. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION 2 |
2. Evaluate the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION NOTES |
This unit standard can be assessed by using a combination of observation and discussion with the candidate, but the emphasis is to be on observation. |
ASSESSMENT CRITERION 3 |
3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION 4 |
4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. |
ASSESSMENT CRITERION 5 |
5. Counsel the learner on future assessments, necessary learning and further qualifications. |
SPECIFIC OUTCOME 8 |
Complete the coaching session. |
OUTCOME NOTES |
Complete the coaching session, and give the learner enough explanation, examples and opportunity to practice. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION 2 |
2. Evaluate the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION NOTES |
This unit standard can be assessed by using a combination of observation and discussion with the candidate, but the emphasis is to be on observation. |
ASSESSMENT CRITERION 3 |
3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION 4 |
4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. |
ASSESSMENT CRITERION 5 |
5. Counsel the learner on future assessments, necessary learning and further qualifications. |
SPECIFIC OUTCOME 9 |
Give honest feedback and encourage the learner to ask questions. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION 2 |
2. Evaluate the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION NOTES |
This unit standard can be assessed by using a combination of observation and discussion with the candidate, but the emphasis is to be on observation. |
ASSESSMENT CRITERION 3 |
3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION 4 |
4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. |
ASSESSMENT CRITERION 5 |
5. Counsel the learner on future assessments, necessary learning and further qualifications. |
SPECIFIC OUTCOME 10 |
Monitor the ongoing progress and give ongoing feedback in the workplace. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION 2 |
2. Evaluate the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION NOTES |
This unit standard can be assessed by using a combination of observation and discussion with the candidate, but the emphasis is to be on observation. |
ASSESSMENT CRITERION 3 |
3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION 4 |
4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. |
ASSESSMENT CRITERION 5 |
5. Counsel the learner on future assessments, necessary learning and further qualifications. |
SPECIFIC OUTCOME 11 |
Identify possible problems that may occur in relation to coaching. |
OUTCOME NOTES |
Identify possible problems that may occur in relation to coaching, seen in conjunction with potential solutions. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION 2 |
2. Evaluate the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION NOTES |
This unit standard can be assessed by using a combination of observation and discussion with the candidate, but the emphasis is to be on observation. |
ASSESSMENT CRITERION 3 |
3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION 4 |
4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. |
ASSESSMENT CRITERION 5 |
5. Counsel the learner on future assessments, necessary learning and further qualifications. |
SPECIFIC OUTCOME 12 |
Develop a plan for individual coaching, taking the needs of the team into account. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION 2 |
2. Evaluate the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION NOTES |
This unit standard can be assessed by using a combination of observation and discussion with the candidate, but the emphasis is to be on observation. |
ASSESSMENT CRITERION 3 |
3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION 4 |
4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. |
ASSESSMENT CRITERION 5 |
5. Counsel the learner on future assessments, necessary learning and further qualifications. |
UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS |
1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar. 3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA. 4. Moderation of assessment will be done by the relevant ETQA at its discretion. |
UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE |
Essential embedded knowledge is dealt with under the specific outcomes section where "demonstrated knowledge and understanding" is required. |
Critical Cross-field Outcomes (CCFO): |
UNIT STANDARD CCFO WORKING |
Work effectively with others:
|
UNIT STANDARD CCFO CONTRIBUTING |
Personal Development - Learn more effectively:
|
UNIT STANDARD NOTES |
Recommendations and Exemplars for the design of:
Learning / Curriculum: Performance systems: |
QUALIFICATIONS UTILISING THIS UNIT STANDARD: |
ID | QUALIFICATION TITLE | PRE-2009 NQF LEVEL | NQF LEVEL | STATUS | END DATE | PRIMARY OR DELEGATED QA FUNCTIONARY | |
Core | 14110 | National Certificate: Accommodation Services | Level 2 | NQF Level 02 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | CATHSSETA |
Core | 14115 | National Certificate: Fast Food Services | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | CATHSSETA |
Core | 64411 | Further Education and Training Certificate: Automotive Spray Painting | Level 4 | NQF Level 04 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | MERSETA |
Core | 64469 | Further Education and Training Certificate: Hospitality Reception | Level 4 | NQF Level 04 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | As per Learning Programmes recorded against this Qual |
Core | 14113 | National Certificate: Food and Beverage Services | Level 4 | Level TBA: Pre-2009 was L4 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | CATHSSETA |
Core | 14116 | National Certificate: Hospitality Reception | Level 4 | NQF Level 04 | Passed the End Date - Status was "Reregistered" |
2007-10-30 | Was CATHSSETA until Last Date for Achievement |
Core | 14111 | National Certificate: Professional Cookery | Level 4 | Level TBA: Pre-2009 was L4 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | CATHSSETA |
Core | 24433 | Diploma: Hospitality Operations | Level 5 | NQF Level 05 | Passed the End Date - Status was "Reregistered" |
2012-06-30 | CATHSSETA |
Core | 78943 | National Certificate: Autotronics | Level 5 | Level TBA: Pre-2009 was L5 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | MERSETA |
Core | 79627 | National Certificate: Mechatronics | Level 5 | NQF Level 05 | Passed the End Date - Status was "Reregistered" |
2015-06-30 | MERSETA |
Core | 14123 | National Diploma: Accommodation Services | Level 5 | NQF Level 05 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | CATHSSETA |
Core | 14109 | National Diploma: Fast Food Services | Level 5 | NQF Level 05 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | CATHSSETA |
Core | 14112 | National Diploma: Professional Cookery | Level 5 | NQF Level 05 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | CATHSSETA |
Core | 14122 | National Diploma: Retail Travel | Level 5 | NQF Level 05 | Passed the End Date - Status was "Reregistered" |
2012-06-30 | CATHSSETA |
Core | 20414 | National Diploma: Service Management | Level 5 | NQF Level 05 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | CATHSSETA |
Core | 14118 | National Diploma: Wholesale Travel | Level 5 | NQF Level 05 | Passed the End Date - Status was "Reregistered" |
2012-06-30 | CATHSSETA |
Fundamental | 78526 | National Certificate: Automotive Repair and Maintenance | Level 5 | Level TBA: Pre-2009 was L5 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | As per Learning Programmes recorded against this Qual |
Fundamental | 23593 | National Certificate: Security Management: Electronic Security | Level 5 | Level TBA: Pre-2009 was L5 | Passed the End Date - Status was "Reregistered" |
2007-08-16 | Was SAS SETA until Last Date for Achievement |
Elective | 14120 | National Certificate: Gaming (Slots Operations) | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2008-09-17 | Was CATHSSETA until Last Date for Achievement |
Elective | 14121 | National Certificate: Gaming (Surveillance Operations) | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2008-09-17 | Was CATHSSETA until Last Date for Achievement |
Elective | 48915 | Further Education and Training Certificate: Manufacturing and Assembly Operations Supervision | Level 4 | NQF Level 04 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | MERSETA |
Elective | 58779 | Further Education and Training Certificate: Production Technology | Level 4 | NQF Level 04 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | MERSETA |
Elective | 61709 | Further Education and Training Certificate: Water and Wastewater Treatment Process Control Supervision | Level 4 | NQF Level 04 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | EWSETA |
Elective | 48910 | Further Education and Training Certificate: Water Purification Processes | Level 4 | NQF Level 04 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | EWSETA |
Elective | 36153 | National Certificate: Polymer Composite Fabrication | Level 4 | Level TBA: Pre-2009 was L4 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | MERSETA |
Elective | 59409 | National Certificate: Agricultural Extension | Level 5 | Level TBA: Pre-2009 was L5 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | AgriSETA |
Elective | 78843 | National Certificate: Diamond Processing | Level 5 | Level TBA: Pre-2009 was L5 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | MQA |
Elective | 49107 | National Certificate: Inspection and Enforcement Services | Level 5 | Level TBA: Pre-2009 was L5 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | PSETA |
Elective | 48908 | National Certificate: Sanitation Project Co-ordination | Level 5 | Level TBA: Pre-2009 was L5 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | EWSETA |
Elective | 20613 | National Diploma: Event Co-ordination | Level 5 | NQF Level 05 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | CATHSSETA |
PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: |
This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here. |
1. | CHILUTSI TRADING ENTERPRISE |
2. | CITIVIEW TRADING AND PROJECTS |
3. | EMANZINI STAFFING SOLUTIONS (PTY) LTD |
4. | ERGO MAPHELONG INSTITUTE (PTY) LTD |
5. | ERWAT |
6. | GG SQUARED PROJECTS |
7. | KGWEBISWANO SUPPLIES & SERVICES |
8. | MMAKAU TRAINING INSTITUTE (PTY) LTD |
9. | NDIKHOYA DINALEDI SERVICES |
10. | NTANDOYAMI TRADING 137 |
11. | PIONEER BUSINESS CONSULTING (PTY) LTD |
12. | PROGRESSIVE SCHOOL OF BUSINESS AND ENGINEERING (PTY) LTD |
13. | TWINMARK STRATEGY AND MANAGEMENT CONSULTANTS |
All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |