SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Function in a business environment 
SAQA US ID UNIT STANDARD TITLE
7785  Function in a business environment 
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  4 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Each person should contribute to the smooth running of the office and as such should help others wherever possible. The right attitudes will lead to more efficient operations with greater respect for others. All staff should be able to do basic maintenance and replenishment of consumables. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
None. 

UNIT STANDARD RANGE 
Range statements are included with specific outcomes as necessary. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Develop a strategy for maintaining office equipment in accordance with organisational requirements. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
Safety principles for the general operation of electrical equipment are described. 

ASSESSMENT CRITERION 2 
The importance of all personnel understanding the function and the use of office equipment are explained. 

ASSESSMENT CRITERION 3 
The range of consumables which may be replenished are listed and the reason therefore explained. 

ASSESSMENT CRITERION 4 
Arrangements to repair equipment that is not in good working order are made. 

ASSESSMENT CRITERION 5 
Ways of learning how to operate technology are given. 

ASSESSMENT CRITERION 6 
Office equipment is operated efficiently. 
ASSESSMENT CRITERION RANGE 
The range of office equipment is: Fax, Photocopier and Switchboard.
 

SPECIFIC OUTCOME 2 
Complete the work for which you are responsible in accordance with organisational procedures, requirements and priorities. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
The importance of being sensitive to other people's needs and cultures is explained and ways on how to contribute to the overall effectiveness of the team are given. 

ASSESSMENT CRITERION 2 
Issues requiring confidentiality are described. 

ASSESSMENT CRITERION 3 
The extent of one's own responsibility in the office is described. 

ASSESSMENT CRITERION 4 
Work is being prioritised and the reasons for making this decision are described. 

ASSESSMENT CRITERION 5 
The various filing systems are described and documents are filed by using a recognised filing system. 
ASSESSMENT CRITERION RANGE 
The range of filing systems is: Index and alphanumeric.
 

ASSESSMENT CRITERION 6 
Business information is analysed and distributed, ensuring that individual needs are met. 
ASSESSMENT CRITERION RANGE 
The range is: Faxes and messages.
 

ASSESSMENT CRITERION 7 
Examples of situations where it is acceptable to deviate from organisational procedures are given. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA.

4. Moderation of assessment will be done by the relevant ETQA at its discretion. 

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
Essential embedded knowledge is dealt with under the specific outcomes section where "demonstrated knowledge and understanding" is required. 


Critical Cross-field Outcomes (CCFO): 

UNIT STANDARD CCFO WORKING 
Work effectively with others:
  • Given a particular team of people, decide how one can contribute to the overall effectiveness of the team.
  • Site examples of situations where it is acceptable to deviate from establishment procedures and give reasons why.
  • Analyse and distribute business information, ensuring that individual needs are met. 
    		•

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Recommendations and Exemplars for the design of:

    Learning / Curriculum:
  • Learning should include the use and day to day maintenance of photocopy and fax machines as well as principles of using electrical equipment.
  • Mock office role-plays are useful exercises for drawing together communication, use of the telephone and functioning in an office.
  • Filing systems should be covered sufficiently enough so that the learner is able to recognise and use an index, numerical and alphabetical filing system.

    Performance systems:
  • Ongoing performance in this area is desirable.
  • An appraisal system utilising colleague input is recommended. 
    		•

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  67465   National Certificate: Business Administration Services  Level 3  NQF Level 03  Reregistered  2023-07-30  As per Learning Programmes recorded against this Qual 
    Core  22442   National Certificate: Freight Forwarding  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2008-09-13  TETA 
    Core  60650   Professional Qualification: Business Administration  Level 3  NQF Level 03  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Core  20416   National Certificate: Conservation: Natural Resource Management: Terrestrial  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2008-03-12  Was CATHSSETA until Last Date for Achievement 
    Core  20414   National Diploma: Service Management  Level 5  NQF Level 05  Reregistered  2023-06-30  CATHSSETA 
    Fundamental  61597   National Certificate: General Travel  Level 5  NQF Level 05  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Fundamental  14122   National Diploma: Retail Travel  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2012-06-30  CATHSSETA 
    Fundamental  14118   National Diploma: Wholesale Travel  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2012-06-30  CATHSSETA 
    Elective  14110   National Certificate: Accommodation Services  Level 2  NQF Level 02  Reregistered  2023-06-30  CATHSSETA 
    Elective  14115   National Certificate: Fast Food Services  Level 3  NQF Level 03  Reregistered  2023-06-30  CATHSSETA 
    Elective  61591   National Certificate: Information Technology: End User Computing  Level 3  NQF Level 03  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  23433   Further Education and Training Certificate: Micro Finance  Level 4  Level TBA: Pre-2009 was L4  Reregistered  2023-06-30  BANKSETA 
    Elective  14123   National Diploma: Accommodation Services  Level 5  NQF Level 05  Reregistered  2023-06-30  CATHSSETA 
    Elective  14109   National Diploma: Fast Food Services  Level 5  NQF Level 05  Reregistered  2023-06-30  CATHSSETA 
    Elective  61596   National Diploma: Food and Beverage Management  Level 5  NQF Level 05  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  14112   National Diploma: Professional Cookery  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2015-03-13  CATHSSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Academy of Training and Development 
    2. AccTech Systems (PTY)LTD 
    3. Act of Grace 97 
    4. Added Advantage Academy (Durban) 
    5. Afedile M Learning Centre (Pty) Ltd 
    6. Affirmations Training 
    7. Aldabri 106 Institute for Quality Pty Ltd 
    8. All Connections cc 
    9. Amitek Business College 
    10. Ankalite (Pty) Limited 
    11. Artshub Institute (Pty) Ltd 
    12. Aspirations Communication Training CC 
    13. ATTI Nelspruit Pty Ltd 
    14. Bantsho Marketing & Management Strategies 
    15. Beth Horner & Associates 
    16. Birnam Business College (Pty) Limited 
    17. Bophelo Tota ICT Driving Academy (Pty) Ltd 
    18. Broadband College of Technology 
    19. BTC Campus (Pty) Ltd 
    20. Bytes People Solutions A Division of Altron TMT (Pty) Ltd 
    21. Calandra Trading 523(PTY) 
    22. Cape Town Society for the Blind 
    23. Certified Workforce Trainers cc. 
    24. Chartall Business College 
    25. Claas Illustration 
    26. College Africa Group (Pty) Ltd 
    27. Columbus Consulting Pty Ltd 
    28. CompEd IT Training 
    29. Competence computer and business management 
    30. Compuscan Academy 
    31. CTU Training Solutions 
    32. CYBER MINDS (PTY) LIMITED 
    33. DC Dynamic College of Commerce & Further Training (Pty) Ltd 
    34. Ditlotlo Trading Enterprise Cc 
    35. DVG Property (Pty)Ltd 
    36. Eagle Computer Training 
    37. Eastern Cape Academy of Technology 
    38. Ekasi IT Solutions CC 
    39. Ekurhuleni Computer College 
    40. Fakazani Management Services 
    41. Falcon Business Institute (Pty) Ltd 
    42. Far-Ahead Computer Training Centre Cc 
    43. Felix Risk Training Consultants 
    44. Forek Institute of Technology (Pty) Ltd 
    45. Fort Hare Solutions (PTY) LTD 
    46. Gabasega Consulting and Training Centre 
    47. Gauteng College of Engineering and Technology (PTY) LTD 
    48. Gegana Computer Academy and Business Solutions cc 
    49. Golden Step Campus (Pty) Ltd. 
    50. Goldfields TVET College 
    51. Goodwill Institute Of Technology 
    52. Gurandbuilt Management Development 
    53. Hazyview Computer College 
    54. Hectic Productions cc 
    55. iLearn Corporate Services PTY LTD 
    56. Information Technology Resource Centre 
    57. Institute of Training and Education for Capacity Building 
    58. ISAMON VOCATIONAL COLLEGE OF EXCELLENCE 
    59. iSolve Business Solutions (Pty) Ltd 
    60. Jeppe College of Commerce and Computer Studies 
    61. John Taolo Gaetsewe Developmental Trust 
    62. Keybase Training Solutions Cc 
    63. Kezla Investments 
    64. King Sabata Dalindyebo TVET College 
    65. Kumani Computer College 
    66. KWAZULU NATAL AVUXENI COMPUTER AND TRAINING CENTRE (PTY) LTD 
    67. Leseding Computer Systems (Pty) Ltd 
    68. Loja Trading cc 
    69. Mackeys Computing (Pty) Ltd 
    70. Malope IT Solutions 
    71. Masana Brainstorm Conferencing cc 
    72. Mash Computer Training 
    73. Mosadikago Trading Cc 
    74. Mpisholo Training Solutions 
    75. Mthonyama Technologies cc 
    76. NCM Computer and Business Academy 
    77. Ndabezitha Life Skills Training Institute 
    78. NetCampus (Pty) Ltd. 
    79. New Era Computer Training Centre (Hidobyte CC) 
    80. Ntamunde Investment 
    81. Ocule IT cc 
    82. On the Ball College Pty ltd 
    83. Overcomers Training College (Pty) Ltd 
    84. Pillays Computer and Careers 
    85. Prophesy Training College (Pty) Ltd 
    86. PROSERV SA (PTY) LTD 
    87. Protech Business and Computer College Pty Ltd. 
    88. Rand Training College 
    89. Regent-Comp 
    90. Rorisang Computer (Pty) Ltd 
    91. RUDO CONSULTING cc 
    92. Sankin Computer Training Pty Ltd 
    93. Sebata Municipal Solutions (Pty) Limited 
    94. SEDIBENG 
    95. Setlagole Telecentre 
    96. Sivile Housing Association RSA 
    97. Siyabonga Multi - Purpose Centre 
    98. Siyafunda Community Technology Centre 
    99. South Africa Advanced Skills Institute (Pty) Ltd 
    100. Southern Africa Youth Project NPC 
    101. Sovereign Skills Development Institute (Pty) 
    102. Star Light Consulting 
    103. Success Christian Training Centre 
    104. Taal-Net Training Institute 
    105. Terry Computer Services cc 
    106. The Learnership Lab 
    107. Tira Telecoms 
    108. Titan Trade Technologies (Pty) Ltd 
    109. Tshwane College of Commerce and Computer 
    110. Tumelo Education and Training 
    111. Turnstone Trading 183 (Pty) Ltd 
    112. Umbuso Training Services (Pty) Ltd. 
    113. Vuthlari Marketing Consulting (PTY)LTD 
    114. Waterberg TVET College 
    115. Whitestone College 
    116. Zealot Business College cc 
    117. ZJ Africa Learn (Pty) Ltd 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.