SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Function in a business environment 
SAQA US ID UNIT STANDARD TITLE
7785  Function in a business environment 
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 
2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Each person should contribute to the smooth running of the office and as such should help others wherever possible. The right attitudes will lead to more efficient operations with greater respect for others. All staff should be able to do basic maintenance and replenishment of consumables. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
None. 

UNIT STANDARD RANGE 
Range statements are included with specific outcomes as necessary. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Develop a strategy for maintaining office equipment in accordance with organisational requirements. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
Safety principles for the general operation of electrical equipment are described. 

ASSESSMENT CRITERION 2 
The importance of all personnel understanding the function and the use of office equipment are explained. 

ASSESSMENT CRITERION 3 
The range of consumables which may be replenished are listed and the reason therefore explained. 

ASSESSMENT CRITERION 4 
Arrangements to repair equipment that is not in good working order are made. 

ASSESSMENT CRITERION 5 
Ways of learning how to operate technology are given. 

ASSESSMENT CRITERION 6 
Office equipment is operated efficiently. 
ASSESSMENT CRITERION RANGE 
The range of office equipment is: Fax, Photocopier and Switchboard.
 

SPECIFIC OUTCOME 2 
Complete the work for which you are responsible in accordance with organisational procedures, requirements and priorities. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
The importance of being sensitive to other people's needs and cultures is explained and ways on how to contribute to the overall effectiveness of the team are given. 

ASSESSMENT CRITERION 2 
Issues requiring confidentiality are described. 

ASSESSMENT CRITERION 3 
The extent of one's own responsibility in the office is described. 

ASSESSMENT CRITERION 4 
Work is being prioritised and the reasons for making this decision are described. 

ASSESSMENT CRITERION 5 
The various filing systems are described and documents are filed by using a recognised filing system. 
ASSESSMENT CRITERION RANGE 
The range of filing systems is: Index and alphanumeric.
 

ASSESSMENT CRITERION 6 
Business information is analysed and distributed, ensuring that individual needs are met. 
ASSESSMENT CRITERION RANGE 
The range is: Faxes and messages.
 

ASSESSMENT CRITERION 7 
Examples of situations where it is acceptable to deviate from organisational procedures are given. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA.

4. Moderation of assessment will be done by the relevant ETQA at its discretion. 

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
Essential embedded knowledge is dealt with under the specific outcomes section where "demonstrated knowledge and understanding" is required. 


Critical Cross-field Outcomes (CCFO): 

UNIT STANDARD CCFO WORKING 
Work effectively with others:
  • Given a particular team of people, decide how one can contribute to the overall effectiveness of the team.
  • Site examples of situations where it is acceptable to deviate from establishment procedures and give reasons why.
  • Analyse and distribute business information, ensuring that individual needs are met. 

  • REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Recommendations and Exemplars for the design of:

    Learning / Curriculum:
  • Learning should include the use and day to day maintenance of photocopy and fax machines as well as principles of using electrical equipment.
  • Mock office role-plays are useful exercises for drawing together communication, use of the telephone and functioning in an office.
  • Filing systems should be covered sufficiently enough so that the learner is able to recognise and use an index, numerical and alphabetical filing system.

    Performance systems:
  • Ongoing performance in this area is desirable.
  • An appraisal system utilising colleague input is recommended. 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  67465   National Certificate: Business Administration Services  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2023-07-30  As per Learning Programmes recorded against this Qual 
    Core  22442   National Certificate: Freight Forwarding  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2008-09-13  TETA 
    Core  60650   Professional Qualification: Business Administration  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2023-06-30  As per Learning Programmes recorded against this Qual 
    Core  20416   National Certificate: Conservation: Natural Resource Management: Terrestrial  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered" 
    2008-03-12  Was CATHSSETA until Last Date for Achievement 
    Core  20414   National Diploma: Service Management  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2023-06-30  CATHSSETA 
    Fundamental  61597   National Certificate: General Travel  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2023-06-30  As per Learning Programmes recorded against this Qual 
    Fundamental  14122   National Diploma: Retail Travel  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2012-06-30  CATHSSETA 
    Fundamental  14118   National Diploma: Wholesale Travel  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2012-06-30  CATHSSETA 
    Elective  14110   National Certificate: Accommodation Services  Level 2  NQF Level 02  Passed the End Date -
    Status was "Reregistered" 
    2023-06-30  CATHSSETA 
    Elective  14115   National Certificate: Fast Food Services  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2023-06-30  CATHSSETA 
    Elective  61591   National Certificate: Information Technology: End User Computing  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  23433   Further Education and Training Certificate: Micro Finance  Level 4  Level TBA: Pre-2009 was L4  Passed the End Date -
    Status was "Reregistered" 
    2023-06-30  BANKSETA 
    Elective  14123   National Diploma: Accommodation Services  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2023-06-30  CATHSSETA 
    Elective  14109   National Diploma: Fast Food Services  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2023-06-30  CATHSSETA 
    Elective  61596   National Diploma: Food and Beverage Management  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  14112   National Diploma: Professional Cookery  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2023-06-30  CATHSSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Academy at Vaal Triangle (AVT 
    2. Academy of Training and Allied Services Pty Ltd 
    3. Academy Training Group 
    4. Acorser Corporate & Business Consulting t/a Acorser Academy 
    5. Act of Grace 97 
    6. Action for Blind and Disabled 
    7. Action4 
    8. Affirmations Training 
    9. Africa Learn (Pty) Ltd 
    10. Afrika Tikkun NCC 
    11. Aldabri 106 Institute for Quality Pty Ltd 
    12. All Nation Group Five Trading and Projects 
    13. Amadi Institute of Management And Technology (Pty) Ltd 
    14. Amandla Obunye Training Academy 
    15. Amilak Training Center 
    16. Angie Technologies 
    17. Answer The Call Skills and Entrepreneurship 
    18. ASMO INSTITUTE OF BUSINESS AN 
    19. Aspirations Communication Training CC 
    20. Assured Vocational Skill Institute 
    21. Assured Vocational Skills Institute (Pty) Ltd 
    22. ATTI (Advanced Technonogy Training Institute) 
    23. ATTI IT SOLUTIONS (Bloemfontei 
    24. ATTI Nelspruit Pty Ltd 
    25. Atvance Institute (Pty) Ltd 
    26. AVUXENI COMPUTER ACADEMY KZN 
    27. Awona Technologies cc 
    28. Balefile Trading and Services 
    29. Basadipele Skills Development and Training 
    30. baseni 
    31. BEE Clinic Pty Ltd 
    32. Bells Technical College 
    33. Birnam Business College (Pty) 
    34. Bokamoso Skills and Economic Development Centre 
    35. Bophelo Tota ICT Driving Academy (Pty) Ltd 
    36. Brainwave Projects 1430 cc 
    37. BTC Campus (Pty) Ltd 
    38. Business Optimization Training Institute (Pty) Ltd 
    39. BYTES PEOPLE SOLUTIONS (PTY) LTD 
    40. Cape Innovation Technology Initiative 
    41. Careers IT 
    42. CENTRE FOR EXCELLENCE & PROFESSIONAL TRAINING 
    43. CHILI PEPPER INFORMATION TECHNOLOGY SOLUTIONS 
    44. Claas Illustration 
    45. Clean Heat Academy 
    46. College Africa Group (Pty) Ltd 
    47. Columbus Consulting Pty Ltd 
    48. Comfortable Tech 
    49. Common Vision Young Specialist Trading cc 
    50. CompEd IT Training 
    51. COMPUSTEPS COLLEGE (PTY) LTD 
    52. Computer and Careers 
    53. CSL Accountants 
    54. CTU Training Solutions 
    55. CYBAX SYSTEMS 
    56. CYBER-CITY IT SOLUTIONS 
    57. dc academy 
    58. DC Academy (PTY)LTD 
    59. Decade Pulse (Pty) Ltd 
    60. Dee's Training (Pty) Ltd 
    61. Delight Computer Training 
    62. Ditlotlo Trading Enterprise 
    63. DVG Media Training 
    64. DYNAMIC DNA (PTY) LTD 
    65. Eagle Computer Training 
    66. Eagle High IT Training 
    67. EAST LONDON MANAGEMENT INSTITUTE 
    68. Eastern Cape Academy of Technology 
    69. ED-U Options Academy 
    70. Ekasi IT Solutions Centre 
    71. Ekurhuleni Artisans and Skills Training Centre Pty Ltd 
    72. Elangeni Training Institute 
    73. Elchees Software Solutions 
    74. Emalahleni Institute of Techno 
    75. Enter on Stilts 
    76. Epitome Villa (Pty)Ltd 
    77. Eshybrand Pty Ltd 
    78. EYETHU NATIONAL COMPUTER COLLEGE PTY LTD 
    79. Finweb Business Consultancy 
    80. Forek Institute of Technology (Pty) Ltd 
    81. Foster-Melliar (Pty) Ltd 
    82. Four Stars Communication 
    83. Fourways Private College 
    84. Futurekids SA (Fochville) 
    85. Genii Institute PTY LTD 
    86. Gert Sibande FET College 
    87. Gigimo Tourism Academy 
    88. Global Institute for Capacity 
    89. Greater Tzaneen Community Foundation 
    90. Growth Management Consulting cc 
    91. Gurandbuilt Management Development 
    92. HAVOHEJ CONSULTANCY 
    93. Hazyview Computer College 
    94. HCLS HUMAN CAPITAL LEARNING SOLUTIONS 
    95. Hectic Productions cc 
    96. HILLCROSS BUSINESS SCHOOL (PTY 
    97. Hlanganani ICT (Pty) Ltd 
    98. Home of Compassion/Grace Ministries 
    99. HUAWEI Technologies Africa (PTY) LTD 
    100. iCollege College 
    101. Ikusasa Technology Solutions 
    102. Ikusasalethu Youth Development Project NPC 
    103. iLearn Corporate Services PTY LTD 
    104. Imbizo Training and Development Consultants Cc 
    105. Information Technology Resource Centre 
    106. Inqubeko Institute (Pty) Ltd 
    107. Institute of Training and Education for Capacity Building 
    108. IT Academy 
    109. IT Labs Consulting 
    110. IT-HI-Q Training (PTY) Ltd 
    111. Ithemba IT Solution 
    112. Iyam Training Services 
    113. Jeppe College of Commerce and 
    114. Jumpstart Training Institute 
    115. K Boneng Consulting Services P 
    116. K Centre Business Enterprise (PTY) LTD 
    117. Keep The Dream 285 
    118. Keybase Training Solutions Cc 
    119. King Sabata Dalindyebo TVET College 
    120. Kishugu Training (Pty) Ltd 
    121. KN Training Specialist 
    122. KT Mobile Services 
    123. Kundani Trading 
    124. L and P Computer Academy Pty Ltd 
    125. Learnfast Training Solutions ( 
    126. Legal Practice Academy 
    127. Leseding Computer Systems 
    128. LETAGO DEVELOPMENT CONSULTING 
    129. LIMPOPO COMPUTER COLLEGE BK 
    130. LINDAMAHLE MANAGEMENT SYSTEMS (PTY) LTD 
    131. Loja Trading cc 
    132. Loomee Group 
    133. LYFE COMPUTER TECHNOLOGIES (PTY) LTD 
    134. Makhophila Training 
    135. Malope It Solutions (Pty) Ltd 
    136. Masakhane Training and Consult 
    137. Mash Computer Training 
    138. Matibidi Raphela Investments (Pty) LTD 
    139. MBOWA COLLEGE PTY LTD 
    140. Metanoia Ratings PTY LTD 
    141. Mikyle Consulting 
    142. MMELA VILLAGE TECHNOLOGIES (PT 
    143. MND Training and Projects 
    144. Mogapi Education Group (Pty) Ltd 
    145. Moripe Business Training and C 
    146. MORTERBOARD TRAINING SOLUTIONS 
    147. Motlhamme Executive Management 
    148. Moving Ahead Development Agenc 
    149. MP Avuxeni Computer Academy 
    150. Mpande Technologies cc 
    151. Mthonyama Technologies cc 
    152. Mufuka Business and Technical 
    153. Musengavhadzimu Media 
    154. Nape Angwato Trading 
    155. Natfin Holdings Pty Ltd 
    156. NBC Technologies 
    157. NCC - Vereeniging 
    158. NCM Computer and Business Academy 
    159. Ndulita Solutions 
    160. New Era Computer Training Centre (Hidobyte CC) 
    161. New Link Computer Skills 
    162. New Trend Computers cc 
    163. Nolwazi Stem Education for The 
    164. Northern Computer Training Centre 
    165. Ntamunde Investment 
    166. Ntandokazi Holdings Pty Ltd 
    167. NW Avuxeni Computer Academy 
    168. Nyankwavi Inverstment 
    169. Nyathela Business College 
    170. Nyelati Trading Enterprise 
    171. Olrich Home of Technology 
    172. On the Ball College Pty ltd 
    173. OPELONG BUSINESS INSTITUTE (PT 
    174. Paramixed Pty Ltd 
    175. Parkton College of Catering & Tourism Studies 
    176. Peo Entle HIV Wellness Management and Youth Skills Development NPO 
    177. Pioneer Business Consulting 
    178. Polokwane Technology Institute (Pty) Ltd 
    179. Pretoria Technical College 
    180. Priha Projects Pty Ltd 
    181. Progressive School of Business 
    182. Prophesy Training College (Pty) Ltd 
    183. PRX SCHOOL TEST 
    184. QUARPHIX (PTY) LTD 
    185. Ramotec Business College 
    186. Rand Training College 
    187. Redefine Human Capital (PTY) L 
    188. Richfield Graduate Institute of Technology Pty Ltd 
    189. Rostec Technical FET College (Pty) Ltd 
    190. RUDO CONSULTING cc 
    191. Sabile Human Resources Consult 
    192. SANDM IT TRAINING (PTY) LTD 
    193. SED Computer Academy 
    194. Sesk Facilitation Development (PTY) LTD 
    195. Silulo Ulutho Technologies 
    196. Sinovuyolethu Trading (Pty) Ltd 
    197. Sisekelo Sustainability Institute 
    198. Sivile Housing Association RSA 
    199. SIYAFUNDA COMMUNITY TECHNOLOGY CENTRE NPC 
    200. Skills Unlimited 
    201. South Africa Advanced Skills Institute(SAAI) 
    202. SOUTH AFRICAN CORPORATE TRAINING ASSOCIATION (PTY) LTD 
    203. Spears Business and Life Couch Consulting (Pty) Ltd 
    204. SPLS Consultants (Pty) Ltd 
    205. SUCCESS BUILDERS INTERNATIONAL CC 
    206. Success Christian Training Cen 
    207. Succinct Investments (Pty) Ltd 
    208. SUPREME ICT CONSULTANTS 
    209. Synergistic Covenant Network NPO 
    210. Taal-Net Training Institute 
    211. TBL Empowerment Hub 
    212. Tech-Com Solutions cc 
    213. Techtisa (pty) Ltd 
    214. Terrawood 
    215. Terry Computer Services cc 
    216. Thalita Koume Directions (Pty) Ltd 
    217. The Finishing College (Pty) Lt 
    218. THE SKILLS DEVELOPMENT CORPORA 
    219. Think Tank T2 (Pty) Ltd 
    220. Tinotel Communications 
    221. Titan Trade Technologies 
    222. Tlou Foundation College 
    223. TORQUE TECHNICAL COMPUTER TRAINING PTY LTD 
    224. Tshwane College of Commerce an 
    225. Tsima Consulting Development S 
    226. TSP COLLEGE 
    227. TURFLOOP TRAINING SERVICES CC 
    228. Ubuhlanti Sances Trading (Pty) Ltd 
    229. Ukwazi Academy and Corporate S 
    230. Umbrella Training and Development 
    231. Umbusi Consulting Services 
    232. UTHINGO BRITE SERVICES 
    233. Varsity Institute of Science & Technology (Pty)Ltd 
    234. Visionary Skill Academy 
    235. Vukani Solutions 
    236. VUTHLARI MARKETING CONSULTING 
    237. Waterberg TVET College 
    238. Wellinkwise Pty Ltd 
    239. Whitestone College 
    240. WORK SKILLS RESOURCES CC 
    241. Working Solution International 
    242. Xylo Trading 12 (Pty) Ltd 
    243. YITRO INNOVATIONS 
    244. Yonet Training Academy 
    245. Youth Media Movement 
    246. ZA WIT (PTY) LTD 
    247. Zealot Business College 
    248. Zikode Development Trust 
    249. ZIPHELELE RURAL DEVELOPMENT AC 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.