SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Function in a business environment 
SAQA US ID UNIT STANDARD TITLE
7785  Function in a business environment 
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  4 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2026-06-30   2029-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Each person should contribute to the smooth running of the office and as such should help others wherever possible. The right attitudes will lead to more efficient operations with greater respect for others. All staff should be able to do basic maintenance and replenishment of consumables. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
None. 

UNIT STANDARD RANGE 
Range statements are included with specific outcomes as necessary. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Develop a strategy for maintaining office equipment in accordance with organisational requirements. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
Safety principles for the general operation of electrical equipment are described. 

ASSESSMENT CRITERION 2 
The importance of all personnel understanding the function and the use of office equipment are explained. 

ASSESSMENT CRITERION 3 
The range of consumables which may be replenished are listed and the reason therefore explained. 

ASSESSMENT CRITERION 4 
Arrangements to repair equipment that is not in good working order are made. 

ASSESSMENT CRITERION 5 
Ways of learning how to operate technology are given. 

ASSESSMENT CRITERION 6 
Office equipment is operated efficiently. 
ASSESSMENT CRITERION RANGE 
The range of office equipment is: Fax, Photocopier and Switchboard.
 

SPECIFIC OUTCOME 2 
Complete the work for which you are responsible in accordance with organisational procedures, requirements and priorities. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
The importance of being sensitive to other people's needs and cultures is explained and ways on how to contribute to the overall effectiveness of the team are given. 

ASSESSMENT CRITERION 2 
Issues requiring confidentiality are described. 

ASSESSMENT CRITERION 3 
The extent of one's own responsibility in the office is described. 

ASSESSMENT CRITERION 4 
Work is being prioritised and the reasons for making this decision are described. 

ASSESSMENT CRITERION 5 
The various filing systems are described and documents are filed by using a recognised filing system. 
ASSESSMENT CRITERION RANGE 
The range of filing systems is: Index and alphanumeric.
 

ASSESSMENT CRITERION 6 
Business information is analysed and distributed, ensuring that individual needs are met. 
ASSESSMENT CRITERION RANGE 
The range is: Faxes and messages.
 

ASSESSMENT CRITERION 7 
Examples of situations where it is acceptable to deviate from organisational procedures are given. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA.

4. Moderation of assessment will be done by the relevant ETQA at its discretion. 

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
Essential embedded knowledge is dealt with under the specific outcomes section where "demonstrated knowledge and understanding" is required. 


Critical Cross-field Outcomes (CCFO): 

UNIT STANDARD CCFO WORKING 
Work effectively with others:
  • Given a particular team of people, decide how one can contribute to the overall effectiveness of the team.
  • Site examples of situations where it is acceptable to deviate from establishment procedures and give reasons why.
  • Analyse and distribute business information, ensuring that individual needs are met. 
    		•

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Recommendations and Exemplars for the design of:

    Learning / Curriculum:
  • Learning should include the use and day to day maintenance of photocopy and fax machines as well as principles of using electrical equipment.
  • Mock office role-plays are useful exercises for drawing together communication, use of the telephone and functioning in an office.
  • Filing systems should be covered sufficiently enough so that the learner is able to recognise and use an index, numerical and alphabetical filing system.

    Performance systems:
  • Ongoing performance in this area is desirable.
  • An appraisal system utilising colleague input is recommended. 
    		•

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  67465   National Certificate: Business Administration Services  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-07-30  As per Learning Programmes recorded against this Qual 
    Core  22442   National Certificate: Freight Forwarding  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2008-09-13  TETA 
    Core  60650   Professional Qualification: Business Administration  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Core  20416   National Certificate: Conservation: Natural Resource Management: Terrestrial  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2008-03-12  Was CATHSSETA until Last Date for Achievement 
    Core  20414   National Diploma: Service Management  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CATHSSETA 
    Fundamental  61597   National Certificate: General Travel  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Fundamental  14122   National Diploma: Retail Travel  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2012-06-30  CATHSSETA 
    Fundamental  14118   National Diploma: Wholesale Travel  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2012-06-30  CATHSSETA 
    Elective  14110   National Certificate: Accommodation Services  Level 2  NQF Level 02  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CATHSSETA 
    Elective  14115   National Certificate: Fast Food Services  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CATHSSETA 
    Elective  61591   National Certificate: Information Technology: End User Computing  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  23433   Further Education and Training Certificate: Micro Finance  Level 4  Level TBA: Pre-2009 was L4  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  BANKSETA 
    Elective  14123   National Diploma: Accommodation Services  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CATHSSETA 
    Elective  14109   National Diploma: Fast Food Services  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CATHSSETA 
    Elective  61596   National Diploma: Food and Beverage Management  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  14112   National Diploma: Professional Cookery  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CATHSSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. AAR Trading and Projects (Pty) Ltd 
    2. Academy at Vaal Triangle (AVT 
    3. Academy Training Group 
    4. Action for Blind and Disabled 
    5. Action4 
    6. Affirmations Training 
    7. Africa Learn (Pty) Ltd 
    8. Afrika Tikkun NCC 
    9. Aldabri 106 Institute for Quality Pty Ltd 
    10. Amandla Obunye Training Academy 
    11. Amilak Training Center 
    12. ASMO INSTITUTE OF BUSINESS AN 
    13. Aspirations Communication Training CC 
    14. Assured Vocational Skills Institute (Pty) Ltd 
    15. ATTI Nelspruit Pty Ltd 
    16. Atvance Institute (Pty) Ltd 
    17. Balefile Trading and Services 
    18. Basadipele Skills Development and Training 
    19. BEE Clinic Pty Ltd 
    20. Bells Technical College 
    21. Bokamoso Skills and Economic Development Centre 
    22. Brainwave Projects 1430 cc 
    23. Business Optimization Training Institute (Pty) Ltd 
    24. Careers IT 
    25. CENTRE FOR EXCELLENCE & PROFESSIONAL TRAINING 
    26. CHILI PEPPER INFORMATION TECHNOLOGY SOLUTIONS 
    27. Clean Heat Academy 
    28. College Africa Group (Pty) Ltd 
    29. Columbus Consulting Pty Ltd 
    30. Common Vision Young Specialist Trading cc 
    31. COMPUSTEPS COLLEGE (PTY) LTD 
    32. CSL Accountants 
    33. CTU Training Solutions 
    34. DC Academy 
    35. DC Academy (PTY)LTD 
    36. Decade Pulse (Pty) Ltd 
    37. Dee's Training (Pty) Ltd 
    38. Delight Computer Training 
    39. Eagle Computer Training 
    40. EAST LONDON MANAGEMENT INSTITUTE 
    41. ED-U Options Academy 
    42. Ekasi IT Solutions Centre 
    43. Ekurhuleni Artisans and Skills Training Centre Pty Ltd 
    44. Elangeni Training Institute 
    45. Elchees Software Solutions 
    46. Emalahleni Institute of Techno 
    47. Epitome Villa (Pty)Ltd 
    48. Eshybrand Pty Ltd 
    49. EYETHU NATIONAL COMPUTER COLLEGE PTY LTD 
    50. Finweb Business Consultancy 
    51. Foster-Melliar (Pty) Ltd 
    52. Fourways Private College 
    53. Futurekids SA (Fochville) 
    54. Get Ready information Services 
    55. Gigimo Tourism Academy 
    56. Global Institute for Capacity 
    57. Greater Tzaneen Community Foundation 
    58. HAVOHEJ CONSULTANCY 
    59. Hazyview Computer College 
    60. HILLCROSS BUSINESS SCHOOL (PTY 
    61. Hlanganani ICT (Pty) Ltd 
    62. Home of Compassion/Grace Ministries 
    63. HUAWEI Technologies Africa (PTY) LTD 
    64. Ikusasalethu Youth Development Project NPC 
    65. iLearn Corporate Services PTY LTD 
    66. Information Technology Resource Centre 
    67. Inqubeko Institute (Pty) Ltd 
    68. IT Academy 
    69. IT-HI-Q Training (PTY) Ltd 
    70. Iyam Training Services 
    71. Jeppe College of Commerce and 
    72. Jumpstart Training Institute 
    73. K Boneng Consulting Services P 
    74. K Centre Business Enterprise (PTY) LTD 
    75. Keybase Training Solutions Cc 
    76. KN Training Specialist 
    77. KT Mobile Services 
    78. L and P Computer Academy Pty Ltd 
    79. LETAGO DEVELOPMENT CONSULTING 
    80. LIMPOPO COMPUTER COLLEGE BK 
    81. LINDAMAHLE MANAGEMENT SYSTEMS (PTY) LTD 
    82. Loomee Group 
    83. LYFE COMPUTER TECHNOLOGIES (PTY) LTD 
    84. MAKHENSA GLOBAL ICT SERVICES 
    85. Makhophila Training 
    86. Malope It Solutions (Pty) Ltd 
    87. Masakhane Training and Consult 
    88. Mash Computer Training 
    89. MAT 007 (PTY) LTD 
    90. Matibidi Raphela Investments (Pty) LTD 
    91. MBOWA COLLEGE PTY LTD 
    92. Metanoia Ratings PTY LTD 
    93. MMELA VILLAGE TECHNOLOGIES (PT 
    94. Mogapi Education Group (Pty) Ltd 
    95. Motlhamme Executive Management 
    96. Moving Ahead Development Agenc 
    97. Mpande Technologies cc 
    98. Mufuka Business and Technical 
    99. Musengavhadzimu Media 
    100. Natfin Holdings Pty Ltd 
    101. NBC Technologies 
    102. NCC - Vereeniging 
    103. Ndulita Solutions 
    104. New Link Computer Skills 
    105. Nolwazi Stem Education for The 
    106. Ntandokazi Holdings Pty Ltd 
    107. NW Avuxeni Computer Academy 
    108. Nyathela Business College 
    109. Octomate Education Pty Ltd 
    110. Olrich Home of Technology 
    111. On the Ball College Pty ltd 
    112. OPELONG BUSINESS INSTITUTE (PT 
    113. Paramixed Pty Ltd 
    114. Peo Entle HIV Wellness Management and Youth Skills Development NPO 
    115. Pioneer Business Consulting 
    116. Polokwane Technology Institute (Pty) Ltd 
    117. Pretoria Technical College 
    118. Priha Projects Pty Ltd 
    119. Progressive School of Business 
    120. Prophesy Training College (Pty) Ltd 
    121. PRX SCHOOL TEST 
    122. QUARPHIX (PTY) LTD 
    123. Ramotec Business College 
    124. Reach Summit 
    125. Redefine Human Capital (PTY) L 
    126. RIAPHATHUTSHEDZA 
    127. Richfield Graduate Institute of Technology Pty Ltd 
    128. Rostec Technical FET College (Pty) Ltd 
    129. RUDO CONSULTING cc 
    130. Sabile Human Resources Consult 
    131. SANDM IT TRAINING (PTY) LTD 
    132. SED Computer Academy 
    133. Sesk Facilitation Development (PTY) LTD 
    134. Silulo Ulutho Technologies 
    135. Sinovuyolethu Trading (Pty) Ltd 
    136. Sisekelo Sustainability Institute 
    137. SIYAFUNDA COMMUNITY TECHNOLOGY CENTRE NPC 
    138. SOUTH AFRICAN CORPORATE TRAINING ASSOCIATION (PTY) LTD 
    139. Spears Business and Life Couch Consulting (Pty) Ltd 
    140. SPLS Consultants (Pty) Ltd 
    141. SUCCESS BUILDERS INTERNATIONAL CC 
    142. SUPREME ICT CONSULTANTS 
    143. Synergistic Covenant Network NPO 
    144. Techtisa (pty) Ltd 
    145. Terrawood 
    146. Terry Computer Services cc 
    147. Thalita Koume Directions (Pty) Ltd 
    148. The Finishing College (Pty) Lt 
    149. Think Tank T2 (Pty) Ltd 
    150. Titan Trade Technologies 
    151. Tlou Foundation College 
    152. TORQUE TECHNICAL COMPUTER TRAINING PTY LTD 
    153. TSP COLLEGE 
    154. TURFLOOP TRAINING SERVICES CC 
    155. Ubuhlanti Sances Trading (Pty) Ltd 
    156. Ukwazi Academy and Corporate S 
    157. Umbrella Training and Development 
    158. Umbusi Consulting Services 
    159. UTHINGO BRITE SERVICES 
    160. Varsity Institute of Science & Technology (Pty)Ltd 
    161. Visionary Skill Academy 
    162. Vukani Solutions 
    163. VUTHLARI MARKETING CONSULTING 
    164. Waterberg TVET College 
    165. Wellinkwise Pty Ltd 
    166. Whitestone College 
    167. Working Solution International 
    168. Xylo Trading 12 (Pty) Ltd 
    169. YITRO INNOVATIONS 
    170. Yonet Training Academy 
    171. ZA WIT (PTY) LTD 
    172. Zealot Business College 
    173. Zikode Development Trust 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.