SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Apply the principles and concepts of emotional intelligence to the management of self and others 
SAQA US ID UNIT STANDARD TITLE
252031  Apply the principles and concepts of emotional intelligence to the management of self and others 
ORIGINATOR
SGB Generic Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Generic Management 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  4 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them.

The qualifying learner is capable of:
  • Demonstrating knowledge and understanding of the principles and concepts of emotional intelligence in respect of life and work relations.
  • Analysing the role of emotional intelligence in interpersonal and intrapersonal relationships in life and work situations.
  • Analysing the impact of emotional intelligence on life and work interactions.ping.
  • Evaluating own level of emotional intelligence in order to determine development areas. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in:
  • Communication at NQF Level 4.
  • Mathematical Literacy at NQF Level 4.
  • Computer Literacy at NQF Level 4. 
    		•

    UNIT STANDARD RANGE 
  • The learner is required to apply the learning in respect of this/her own area of responsibility.
  • Unit refers to the division, department or business unit in which the learner is responsible for managing and leading staff.
  • Entity includes, but is not limited to, a company, business unit, public institution, small business, Non-Profit Organisation or Non-Governmental Organisation. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Demonstrate knowledge and understanding of the principles and concepts of emotional intelligence in respect of life and work relations. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The principles of emotional intelligence are explained with reference to examples from life and work situations. 

    ASSESSMENT CRITERION 2 
    The concepts of emotional intelligence are described with reference to examples. 
    ASSESSMENT CRITERION RANGE 
    The concepts of emotional intelligence include, but are not limited to, self-confidence, self-awareness, self-esteem and locus of control.
     

    SPECIFIC OUTCOME 2 
    Analyse the role of emotional intelligence in interpersonal and intrapersonal relationships in life and work situations. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The importance of personal and interpersonal competencies is explained in relation to interactions in life and work situations. 

    ASSESSMENT CRITERION 2 
    Techniques for giving and receiving feedback are analysed to identify practices reflecting emotional intelligence. 

    SPECIFIC OUTCOME 3 
    Analyse the impact of emotional intelligence on life and work interactions. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The positive and negative impact of emotional intelligence is motivated through examples on intrapersonal and interpersonal level. 

    ASSESSMENT CRITERION 2 
    The consequences of applying emotional intelligence are explained with reference to examples from life and work situations. 
    ASSESSMENT CRITERION RANGE 
    Examples could include, but are not limited to self-esteem, motivation, interpersonal conflict, positive work environment, managing stress and improved productivity.
     

    SPECIFIC OUTCOME 4 
    Evaluate own level of emotional intelligence in order to determine development areas. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Own responses to life and work situations are analysed in terms of the principles and concepts of emotional intelligence. 

    ASSESSMENT CRITERION 2 
    Strengths and weaknesses are analysed with reference to the concepts and principles of emotional intelligence in order to identify development areas. 

    ASSESSMENT CRITERION 3 
    Techniques for improving own emotional intelligence are described in relation to development areas identified. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a candidate against this Unit Standard must be registered as an assessor with the relevant ETQA or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this Unit Standard must be accredited as a provider through the relevant ETQA or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines and the agreed ETQA procedures. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The knowledge underpinning the above specific outcomes is:
  • The principles and concepts of emotional intelligence.
  • Giving and receiving feedback in and emotionally intelligent manner.
  • Behavioural skills in the context of self-awareness and emotional intelligence.
  • Techniques for improving levels of emotional intelligence. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    The learner is able to identify and solve problems in which responses show that responsible decisions using critical and creative thinking have been made in relation to the multi-dimensional complexities of emotional intelligence. 

    UNIT STANDARD CCFO WORKING 
    The learner is able to work as a member of a team in improving the emotional intelligence in life and work situations. 

    UNIT STANDARD CCFO ORGANISING 
    The learner is able to organise and manage him/herself and his/her activities responsibly and effectively applying the principles of emotional intelligence in life and work situations. 

    UNIT STANDARD CCFO COLLECTING 
    The learner is able to collect, organise and critically evaluate information in applying this information in relation to emotional intelligence in life and work situations. 

    UNIT STANDARD CCFO COMMUNICATING 
    The learner is able to communicate effectively using visual, mathematics and language skills in the modes of oral and/or written presentations in relation to emotional intelligence. 

    UNIT STANDARD CCFO DEMONSTRATING 
    The learner is able to demonstrate an understanding of the world as a set of related systems by recognising that problem-solving contexts do not exist in isolation in applying knowledge of and insight into emotional intelligence to self and others. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  59201   National Certificate: Generic Management  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  59258   National Certificate: Polygraphy  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  SAS SETA 
    Elective  63369   National Diploma: Trade Union Practice  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2020-07-30  ETDP SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. A5 COMPETENCE EVOLUTION PTY LTD 
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    4. AFRI TRAINING INSTITUTE PTY LTD 
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    6. ALFC PTY LTD 
    7. ALIC GLOBAL PROJECT TRADE 
    8. ALL RISK MANAGEMENT 
    9. ALMENTA 240 
    10. AMALUNGELO TRAINING GROUP PTY LTD 
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    176. The BLV Coaching 
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    178. THE FUNDAMENTALS TRAINING CENTRE 
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    183. TPM TRAINING ACADEMY 
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    194. UNIVERSITY OF JOHANNESBURG 
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    196. VAITI STAFFING TRAINING SOLUTIONS 
    197. VALE DEVELOPMENT PTY LTD 
    198. VRV SINGH ENTERPRISES LTD 
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    200. YENZA UMEHLUKO/MAKE A DIFFERENCE 
    201. YOLANDE TOOHEY CONSULTANTS PTY LTD 
    202. ZIKODE DEVELOPMENT TRUST PTY LTD 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.