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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Manage stakeholder relations on a project 
SAQA US ID UNIT STANDARD TITLE
243815  Manage stakeholder relations on a project 
ORIGINATOR
SGB Project Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Project Management 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 5  Level TBA: Pre-2009 was L5  12 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The person credited with this unit standard is able to identify and compile a relationship management plan for key stakeholders based on their influence and interest.
Learners will also be able to implement and evaluate the effectives of the relationship management plan and stakeholders involvement on the project. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
It is assumed that the learners are competent in:
  • Mathematical Literacy at NQF Level 4 or equivalent.
  • Communication at NQF Level 4 or equivalent.
  • Computer Literacy at NQF Level 3 or equivalent.
  • Unit Standard: Develop a preliminary project scope statement for a simple to moderately complex project at NQF Level 5. 
    		•

    UNIT STANDARD RANGE 
    Simple to moderately complex project can be defined as projects that have:
  • A high degree of stability, few uncertainties or low rate of change with regard to expected deliverables, phase contents, organisational process and procedures, legislation and team members.
  • Limited range of different methods or approaches relating to; the design and creation of deliverables and end products.
  • Low to moderate impact on the environment and or socio economic elements; Moderate to low need to comply with legislation; Moderate number of stakeholders affected by or interested in the project.
  • Low strategic importance to the organisation or organisations involved; Not necessary identified in strategic plans.
  • Stakeholders, that are in agreement about the characteristics of the product of the project; Benefits of the project well defined and agreed.
  • Low number of different organisations participating in the project; A low number; and or wide variety of interfaces between the project and other organisational entities in order to produce the end deliverable.
  • Stakeholders will include; individuals or a group of individuals who have an interest in the project. Interests may be positive or negative. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Identify key stakeholders of the project. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Potential stakeholders are identified and listed in the required format. 

    ASSESSMENT CRITERION 2 
    The interests that potential stakeholders have in the project are determined and documented in the required format. 

    ASSESSMENT CRITERION 3 
    The influence that potential stakeholders have on the outcomes of the project is determined and documented in the required format. 

    ASSESSMENT CRITERION 4 
    Stakeholders are grouped in terms of their interest and influence on the project. 

    ASSESSMENT CRITERION 5 
    Key stakeholders are identified based on their interest and influence on the project. 

    SPECIFIC OUTCOME 2 
    Compile a stakeholder relationship management plan. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The attitude of key stakeholders is investigated and recorded to reflect whether they are supportive of the project's objectives or not. 

    ASSESSMENT CRITERION 2 
    The interaction and communication requirements of key stakeholders are determined and recorded in the required format. 

    ASSESSMENT CRITERION 3 
    Protocols applicable to the project are identified and documented in accordance with project requirements. 

    ASSESSMENT CRITERION 4 
    Key stakeholders' risks are identified, analysed and documented in accordance with project requirements. 

    ASSESSMENT CRITERION 5 
    Activities to manage stakeholder relations are defined and documented in accordance with organisational standards and procedures. 

    ASSESSMENT CRITERION 6 
    A stakeholder communication plan is compiled to address the communication requirements of the key stakeholders. 

    ASSESSMENT CRITERION 7 
    A stakeholder relationship management plan is compiled incorporating the defined activities, protocols, risks and the stakeholder communication plan. 

    SPECIFIC OUTCOME 3 
    Implement the stakeholder relationship management plan. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The stakeholder relationship management plan is communicated to the project management team in a format understood by the team. 

    ASSESSMENT CRITERION 2 
    Interactions and communication with key stakeholders are conducted in accordance with the stakeholder relationship management plan and recorded in the required format. 

    ASSESSMENT CRITERION 3 
    Key stakeholders' interests are considered when making project decisions in accordance with the stakeholder relationship management plan. 

    ASSESSMENT CRITERION 4 
    Issues associated with key stakeholders are addressed to minimise the impact on project success. 
    ASSESSMENT CRITERION RANGE 
    Addressed includes: acceptance as is, acceptance with modification, or rejection. An issue may be addressed without being fully resolved.
     

    ASSESSMENT CRITERION 5 
    The stakeholder relationship management plan is revised to provide for changes to key stakeholders and their requirements. 

    SPECIFIC OUTCOME 4 
    Evaluate the effectiveness of key stakeholders' involvement in the project. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Information relating to the effectiveness of stakeholder participation and communication is gathered and assembled according to project requirements. 

    ASSESSMENT CRITERION 2 
    The information gathered is analysed to establish trends in relation to the contribution to project outcomes. 

    ASSESSMENT CRITERION 3 
    Remedial actions or recommendations for improvement are determined, documented and presented to higher authority for consideration in projects. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA.
  • Moderation of assessment to be conducted by an accredited provider according to internal approved provider policy and the relevant ETQA guidelines.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Knowledge of stakeholder analyses techniques.
  • Knowledge of gathering, assessing and integrating information.
  • Knowledge of issue management.
  • Knowledge of stakeholder and risk management.
  • Knowledge of stakeholder relationship management plan.
  • Knowledge of protocols and how they apply in the context of stakeholders.
  • Knowledge of communication management. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems related to issues associated with key stakeholders to minimise the impact on the project success. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others when documenting and presenting remedial actions or recommendations for improvement on future projects and to achieve future project objectives. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities when evaluating the effectiveness of key stakeholders' involvement in the project. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, evaluate, organise and critically evaluate information when identifying stakeholders and determining their influence and interest in the project. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively with key stakeholders to determine communication and interaction requirements and to maintain relations. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology when documenting stakeholder findings and developing reports. 

    UNIT STANDARD CCFO CONTRIBUTING 
    In order to contribute to the full personal development of each learner and the social and economic development of society at large, it must be the intention underlying any programme of learning to make an individual aware of the importance of being culturally and aesthetically sensitive across a range of social contexts when communicating with all stakeholders. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Terms, techniques and processes referred to in this unit standard are based upon recognised best practice for generic project management reflected in industry standards such as:
  • Standards from Project Management Institute (PMI®) such as:
    > A Guide to the Project Management Body of Knowledge (PMBoK Guide), 2000 and 2004 versions, from Project Management Institute (PMI®).
    > Extensions to PMBoK® Guide from PMI®.
    > Work Breakdown Structure.
    > Earned Value.
  • Body of Knowledge from Association for Project Management, UK.
  • ISO 10006.
  • British Standard 6079.
  • IPMA Competence Baseline from International Project Management Association.
  • Project Management role delineation studies from PMI® for CAPM and PMP.
  • Project Management Competency Development Framework from PMI® 2002.
  • Emerging global performance standards for project management personnel (GPSPMP - Global).
  • Australian National Competency Standards for Project Management 2003. 
    		•

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  58395   National Certificate: Project Management  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SERVICES 
    Core  58309   National Diploma: Project Management  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SERVICES 
    Elective  64649   Higher Certificate: Early Childhood Development  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  65649   National Certificate: Official Statistics  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  PSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Damelin Correspondence College (Pty) Ltd 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.