SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Recognise areas in need of change, make recommendations and implement change in the team, department or division 
SAQA US ID UNIT STANDARD TITLE
15214  Recognise areas in need of change, make recommendations and implement change in the team, department or division 
ORIGINATOR
SGB Generic Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Generic Management 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 5  Level TBA: Pre-2009 was L5  3 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This is a Unit Standard intended for managers in all economic sectors.These managers would typically be second level managers such as a heads of department, section heads or divisional heads, and may have more than one team reporting to them.

The qualifying learner is capable of:
  • Recognising areas in need of change.
  • Making recommendations for change.
  • Implementing change. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that people learning towards this Unit Standard are already competent in:
  • Communication at NQF level 4.
  • Computer Literacy at NQF level 4. 
    		•

    UNIT STANDARD RANGE 
  • Systems include; budgeting, performance management, rewards, reporting.
  • Models for managing change include; discontinuous, incremental, organisational development, business reengineering, top down, bottom up. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Recognise areas in need of change. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Performance of the section/division/department is benchmarked against Best Practice standards to identify any need for change. 

    ASSESSMENT CRITERION 2 
    2. External factors are used to identify any need for change. 

    ASSESSMENT CRITERION 3 
    3. Changes to the organisation's operations are analysed to identify any need for change in the section/division/department. 

    ASSESSMENT CRITERION 4 
    4. The desired ideal, future state is determined for the organisation. 

    SPECIFIC OUTCOME 2 
    Make recommendations for change. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Clear, goa-directed recommendations are made for consideration by senior management. 

    ASSESSMENT CRITERION 2 
    2. All key stakeholders are approached with the recommendations. 

    ASSESSMENT CRITERION 3 
    3. Barriers to achieving the desired future state are identified and solutions are presented to senior management. 

    ASSESSMENT CRITERION 4 
    4. The organisation's readiness and capacity for change are taken into account and addressed in the plan. 

    SPECIFIC OUTCOME 3 
    Implement change. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Change is implemented according to the agreed plan. 

    ASSESSMENT CRITERION 2 
    2. Other systems to support the change are put in place timeously. 

    ASSESSMENT CRITERION 3 
    3. Individuals are assisted with overcoming resistance to change and rewarded for positive contributions. 

    ASSESSMENT CRITERION 4 
    4. Progress towards the achievement of the goals is monitored to ensure smooth implementation of plan. 

    ASSESSMENT CRITERION 5 
    5. Progress towards the achievement of the goals is reported on regularly to all stakeholders. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Assessment of this Unit Standard should be contextual and practical.
  • Assessors must be registered as an assessor with the Services ETQA or an ETQA that represents the sector in which the learner is employed and which has a Memorandum of Understanding with the Services SETA ETQA.
  • Moderators must be registered as assessors with the Services ETQA, or with an ETQA that has a Memorandum of Understanding with the Services SETA ETQA.
  • The mechanisms and requirements for moderation should be applied in accordance with the requirements of the relevant ETQA.
  • Assessment should include both formative and summative assessment.
  • Training providers must be accredited by the Services ETQA or with an ETQA that has a Memorandum of Understanding with the Services ETQA. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • The psychological phases people go through when experiencing change.
  • Dealing with resistance to change.
  • Overcoming barriers to change.
  • Tools and interventions for successful change processes.
  • Roles required to support the change process.
  • The role of creativity in change processes.
  • Models for managing change.
  • Best practice guidelines. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems when linking existing systems to new systems. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others in overcoming resistance to change. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one`s activities in monitoring progress towards goals. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, evaluate, organise and critically evaluate information when analysing the need for change. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively when making recommendations and implementing change. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology in assisting with the implementation. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems when reviewing the impact of change on the whole organisation. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  36438   National Certificate: Local Economic Development  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  LG SETA 
    Core  61594   National Certificate: Management  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2009-05-02  As per Learning Programmes recorded against this Qual 
    Core  49793   National Certificate: Productivity  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  SABPP 
    Core  61592   National Diploma: Human Resources Management and Practices  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2020-07-30  As per Learning Programmes recorded against this Qual 
    Core  49794   National Diploma: Productivity  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2020-07-30  SABPP 
    Fundamental  49745   National Certificate: Value Engineering  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  QCTO 
    Fundamental  49469   National Diploma: Complex Procurement  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2012-06-30   
    Elective  83946   National Certificate: Management  Level 3  NQF Level 03  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  49627   Further Education and Training Certificate: e Records Management  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2012-06-30   
    Elective  79886   National Certificate: Business Advising  Level 5  NQF Level 05  Reregistered  2023-06-30  SERVICES 
    Elective  59201   National Certificate: Generic Management  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  49123   National Certificate: Journalism  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered"     		 2007-10-18  Was MICTS until Last Date for Achievement 
    Elective  58978   National Certificate: Journalism  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  MICTS 
    Elective  49336   National Certificate: Law Enforcement: Sheriffing  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  SAS SETA 
    Elective  50060   National Certificate: Public Administration  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  PSETA 
    Elective  57631   National Certificate: Radiation Protection  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  EWSETA 
    Elective  59304   National Diploma: Freight Forwarding and Customs Compliance  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2020-07-30  TETA 
    Elective  67460   National Diploma: Public Administration  Level 6  NQF Level 06  Passed the End Date -
    Status was "Reregistered"     		 2020-07-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. A4 Consultancy CC 
    2. ABUNDANT HUMAN CAPITAL SOLUTIONS PTY LTD 
    3. Academics Dynamics (Pty) Ltd 
    4. ACADEMY FOR PROFESSIONAL ENHANCEMENT IN EDUCATION PTY LTD 
    5. AfroXpert Performance Developement cc 
    6. AGAMA CONSULTING AND SERVICES 
    7. ANCHOR AFRICA PROFESSIONAL TRAINING PTY LTD 
    8. Artshub Institute (Pty) Ltd 
    9. Asiphokuhle Training and Research Institute 
    10. ATTI Nelspruit Pty Ltd 
    11. AUM IT Solutions 
    12. AVAX SA 481 CC. T/A Mandisa Development Services 
    13. AZFEMA CONSULTING AND SKILLS DEVELOPMENT CENTRE 
    14. Bantubanye Skills 
    15. BRAINWAVE PROJECTS 707 
    16. BRAVO GROUP MANUFACTURING PTY LTD 
    17. Break The Chains Development Services 
    18. BRIGHT IDEA PROJECTS 447 PTY LTD T/A MIND -THE- GAP 
    19. BROAD MINDSET TRAINING PTY LTD 
    20. C L SKILLS MANAGEMENT CC 
    21. CEDARS ACADEMY FOR TECHNICAL TRAINING PTY LTD 
    22. CLASS SKILLS DEVELOPMENT CONSULTANCY PTY LTD 
    23. Classic Human Capital Solutions 
    24. CONNECT TO GROW PTY LTD 
    25. CTC College(PTY) LTD. 
    26. Development Bank of Southern Africa (DBSA) 
    27. Ditirelo Skills Development Services 
    28. Ditlou Solutions 
    29. DORO-ELLA PTY LTD 
    30. EDGE TRAINING CONSULTANCY PTY LTD 
    31. EDUTEL SERVICES PTY LTD 
    32. Edutraining Business College 
    33. ELADA CONSULTING 
    34. Elvis Koena Consulting (Pty) Ltd 
    35. ERNST YOUNG INC 
    36. EVERS XCELLENCE MANAGEMENT CONSULTING PTY LTD. 
    37. Falcon Business Institute (Pty) Ltd 
    38. FARANANI FACILITATION SERVICES 
    39. FLOWHR PTY LTD 
    40. FRANKLINCOVEY SA 
    41. FUTURE PERFORMANCE TRAINING PTY LTD 
    42. GCINA HUMAN POTENTIAL PTY LTD 
    43. GOLDBERG DE VILLIERS EN MYBURGH PTY LTD 
    44. GREENCHILD PROJECT 
    45. Growth Management Consulting 
    46. IALE School of Advanced Learning and Education (Pty) Ltd 
    47. Ilinge Labantu Debt Solution 
    48. INSTITUTE OF PEOPLE DEVELOPMENT 
    49. INTELLIGENT AFRICA MARKETING TRAINING 
    50. INTELLIGO SOLUTIONS PTY LTD 
    51. IQ Group Holdings (Pty) Ltd 
    52. JACKSON LEADERSHIP MANAGEMENT CONSULTANTS 
    53. Jeppe College of Commerce and Computer Studies 
    54. JVR ACADEMY 
    55. KALIDEEN MANAGEMENT SERVICES 
    56. Kgolo Institute 
    57. KHOSITHI TRAINING 
    58. KZN BUSINESS TRAINING CENTRE 
    59. LANHAM-LOVE CONSULTING PTY LTD 
    60. LEARNING AND PERFORMANCE ACADEMY 
    61. Lekoko Consulting (PTY) LTD 
    62. LEMARK TRAINING & DEVELOPMENT 
    63. LEVELS OF LEADERSHIP PTY LTD 
    64. LIMBA HOLDINGS 
    65. Magnico Products (PTY) LTD 
    66. MAGOS GROUP PTY LTD 
    67. Management College of Southern Africa (MANCOSA) 
    68. MANAGEMENT DEVELOPMENT INSTITUTE OF SOUTH AFRICA 
    69. Marcado Human Resources Strategies 
    70. Masemase Consultancy CC. 
    71. Miczo's Enterprise 
    72. MIKYLE CONSULTING CC 
    73. Mission Point Consulting 
    74. MJV RECRUITMENT AND CONSULTING AGENCY PTY LTD 
    75. Mortarboard Training Solutions 
    76. NEWBRIDGE INSTITUTE PTY LTD 
    77. Nhlahle Development Agency 
    78. NOVEL IDEA TRADING 98 
    79. NOVEL IDEA TRAINING 98 CC 
    80. NS Global Academy 
    81. ORANGE TRAINING ACADEMY PTY LTD 
    82. ORGANISATIONAL DEVELOPMENT INTERNATIONAL PTY LTD 
    83. Pioneer Business Consulting 
    84. PRODIGY BUSINESS SERVICES PTY LTD 
    85. PRODUCTION MANAGEMENT INSTITUTE OF SOUTHERN AFRICA PTY LTD 
    86. PROEXPERT TRAINING 
    87. PROMINENCE TRAINING SOLUTIONS PTY LTD 
    88. PTDEV (Pty) Ltd 
    89. Quick Leap Investment 
    90. SA BUSINESS SCHOOL 
    91. SADHANA GOVENDER PROJECT CONSULTANTS PTY LTD 
    92. SAKHISISIZWE PROJECTS 
    93. Senelo Trading CC 
    94. SEONYATSENG LEARNING INSTITUTE 
    95. SERVILINX 65 CC T/A SKILLS DEVELOPMENT ACADEMY 
    96. SIZA NESU TRAINING AND DEVELOPMENT 
    97. SKILLS DEVELOPMENT PROFESSIONALS PTY. LTD. 
    98. Solstice Networks CC. 
    99. South African Film Institute 
    100. Stellenbosch Graduate Institute Pty Ltd 
    101. TACHFIN HOLDINGS PTY LTD 
    102. Talent Emporium Academy (PTY) Ltd 
    103. THE FUNDAMENTALS TRAINING CENTRE 
    104. THE HUMAN EQUATION CC 
    105. THE HUMAN RESOURCE PRACTICE CC 
    106. THE STAR FACTORY 
    107. Thubelihle Graduate Institute 
    108. TSIBA EDUCATION 
    109. UCADEMY PTY LTD 
    110. Umqondo Consultancy 
    111. University of Fort Hare 
    112. University of Venda 
    113. Vicmat Consultants 
    114. VULINDLELA HUMAN PERFORMANCE TECHNOLOGY 
    115. Vuselela FET College - Central Office 
    116. Vuselela FET College - Klerksdorp Campus 
    117. VUSHENI LEARNING ACADEMY 
    118. Ya Hina Management Consulting and projects 
    119. YENZA UMEHLUKO/MAKE A DIFFERENCE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.