SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Monitor and control the maintenance of office equipment 
SAQA US ID UNIT STANDARD TITLE
13931  Monitor and control the maintenance of office equipment 
ORIGINATOR
SGB Administration 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Office Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Learners will be learning towards obtaining a national qualification at level 3 or are working in an administrative and SMME (Small, Medium and Micro Business) environment, where the acquisition of competence against this standard will add value to the learner`s fob, or chances of finding employment.

Learners will be well positioned to extend their learning and practice into other areas in the business environment, or to strive towards professional standards and improved performance.

The qualifying learner is capable of:
  • Demonstrating and understanding of office equipment maintenance procedures and processes
  • Conducting routine maintenance on designated office equipment 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners will have demonstrated competence in communication at NQF level 2 or equivalent. 

    UNIT STANDARD RANGE 
  • Office equipment for maintenance will include computer printers, photocopiers, fax machines, personal computers, laptop computers, palmtop computers, scanners, binding machines, overhead projectors, data projectors and any other related equipment.
  • Routine maintenance will include dusting, cleaning, toner refill/replacement, toner waste disposal, cartridge replacement and clearing paper jams.
  • Maintenance materials will include cleaning tools, cleaning materials, brushes, cloths, toner cartridges, ink cartridges, oil and blower. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Demonstrate an understanding of office equipment maintenance procedures and processes 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The importance of conducting routine maintenance on office equipment is explained. 

    ASSESSMENT CRITERION 2 
    2. Office equipment for maintenance is identified and listed. 

    ASSESSMENT CRITERION 3 
    3. Procedures for maintenance of office equipment are explained. 

    ASSESSMENT CRITERION 4 
    4. Appropriate personnel are notified of impending maintenance. 

    SPECIFIC OUTCOME 2 
    Monitor and liaise with maintenance providers 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Maintenance providers are identified, listed and contact details are obtained. 

    ASSESSMENT CRITERION 2 
    2. Suggestions and recommendations for suitable maintenance providers are submitted. 

    ASSESSMENT CRITERION 3 
    3. Maintenance agreements are studied and filed. 

    ASSESSMENT CRITERION 4 
    4. Maintenance providers are contacted to repair or maintain equipment where relevant. 

    ASSESSMENT CRITERION 5 
    5. Any problems with maintenance providers are identified and reported. 

    SPECIFIC OUTCOME 3 
    Conduct routine maintenance on designated office equipment 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Type of routine maintenance is identified and explained. 

    ASSESSMENT CRITERION 2 
    2. Safety measures for routine maintenance are described. 

    ASSESSMENT CRITERION 3 
    3. Location of maintenance equipment and accessories are identified and procedure for retrieval is explained. 

    ASSESSMENT CRITERION 4 
    4. Routine maintenance is conducted according to manufacturers' instructions. 

    ASSESSMENT CRITERION 5 
    5. Office equipment is checked to ensure it is in working order before use. 

    ASSESSMENT CRITERION 6 
    6. Maintenance materials are disposed of in accordance with organisational requirements. 

    ASSESSMENT CRITERION 7 
    7. Routine maintenance is conducted within agreed time frames. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Accreditation and Moderation:

    The Services Educational Training Quality Assurance Body (ETQA) will accredit providers offering learning towards these standards and register assessors. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Company maintenance procedures
  • Specific details of providers of maintenance
  • Maintenance agreements
  • Routine maintenance procedures and processes 


  • Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems pertaining to the maintenance of office equipment. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others to ensure that the production area is maintained. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information relating to maintenance procedures and providers. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively with personnel and providers to ensure the effectiveness of the equipment in workplace. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  67465   National Certificate: Business Administration Services  Level 3  NQF Level 03  Reregistered  2023-07-30  As per Learning Programmes recorded against this Qual 
    Core  60650   Professional Qualification: Business Administration  Level 3  NQF Level 03  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Core  49120   Further Education and Training Certificate: Film, Television and Video Production Operations  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered" 
    2007-12-02  Was MICTS until Last Date for Achievement 
    Core  50520   Further Education and Training Certificate: Library Practice  Level 4  NQF Level 04  Reregistered  2023-06-30  ETDP SETA 
    Elective  61591   National Certificate: Information Technology: End User Computing  Level 3  NQF Level 03  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  63409   National Certificate: Wholesale and Retail Operations  Level 3  NQF Level 03  Reregistered  2023-06-30  W&RSETA 
    Elective  48764   National Certificate: Wholesale and Retail Sales Practice  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2008-10-22  Was W&RSETA until Last Date for Achievement 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Academy of Training and Development 
    2. AccTech Systems (PTY)LTD 
    3. Act of Grace 97 
    4. Added Advantage Academy (Durban) 
    5. Afedile M Learning Centre (Pty) Ltd 
    6. Affirmations Training 
    7. Ankalite (Pty) Limited 
    8. Artshub Institute (Pty) Ltd 
    9. Aspirations Communication Training CC 
    10. ATTI Nelspruit Pty Ltd 
    11. Avenida (Pty) Ltd 
    12. Beth Horner & Associates 
    13. Birnam Business College (Pty) Limited 
    14. Bophelo Tota ICT Driving Academy (Pty) Ltd 
    15. Broadband College of Technology 
    16. BTC Campus (Pty) Ltd 
    17. Bytes People Solutions A Division of Altron TMT (Pty) Ltd 
    18. Calandra Trading 523(PTY) 
    19. Camblish Training Institute (Pty) Ltd 
    20. Cape Town Society for the Blind 
    21. Certified Workforce Trainers cc. 
    22. Claas Illustration 
    23. College Africa Group (Pty) Ltd 
    24. Columbus Consulting Pty Ltd 
    25. CompEd IT Training 
    26. Competence computer and business management 
    27. CYBER MINDS (PTY) LIMITED 
    28. DC Dynamic College of Commerce & Further Training (Pty) Ltd 
    29. Ditlotlo Trading Enterprise Cc 
    30. DVG Property (Pty)Ltd 
    31. Eagle Computer Training 
    32. Eastern Cape Academy of Technology 
    33. Edutel Wholesale & Retail Academy 
    34. Ekasi IT Solutions CC 
    35. Ekurhuleni Computer College 
    36. Eskilz College (Pty) Ltd 
    37. Fachs Business Consulting and Training 
    38. Fakazani Management Services 
    39. Falcon Business Institute (Pty) Ltd 
    40. Forek Institute of Technology (Pty) Ltd 
    41. Fort Hare Solutions (PTY) LTD 
    42. Gabasega Consulting and Training Centre 
    43. Gauteng College of Engineering and Technology (PTY) LTD 
    44. Gegana Computer Academy and Business Solutions cc 
    45. Golden Step Campus (Pty) Ltd. 
    46. Goldfields TVET College 
    47. Goodwill Institute Of Technology 
    48. Gurandbuilt Management Development 
    49. Hazyview Computer College 
    50. Hectic Productions cc 
    51. iLearn Corporate Services PTY LTD 
    52. Information Technology Resource Centre 
    53. Institute of Training and Education for Capacity Building 
    54. ISAMON VOCATIONAL COLLEGE OF EXCELLENCE 
    55. iSolve Business Solutions (Pty) Ltd 
    56. Jasintha Pty Ltd 
    57. Jeppe College of Commerce and Computer Studies 
    58. John Taolo Gaetsewe Developmental Trust 
    59. JPM & Associates 
    60. Keybase Training Solutions Cc 
    61. Kezla Investments 
    62. King Sabata Dalindyebo TVET College 
    63. Kokano Projects (Pty) Ltd 
    64. Kumani Computer College 
    65. Leseding Computer Systems (Pty) Ltd 
    66. Lewerb Holdings (PTY) Ltd 
    67. Loja Trading cc 
    68. Mackeys Computing (Pty) Ltd 
    69. Malope IT Solutions 
    70. Masana Brainstorm Conferencing cc 
    71. Mash Computer Training 
    72. Mosadikago Trading Cc 
    73. MP Avuxeni Computer Academy 
    74. Mpisholo Training Solutions 
    75. Mthonyama Technologies cc 
    76. NCM Computer and Business Academy 
    77. Ndabezitha Life Skills Training Institute 
    78. Nela Kahle 80 cc 
    79. NetCampus (Pty) Ltd. 
    80. New Era Computer Training Centre (Hidobyte CC) 
    81. Ntamunde Investment 
    82. NTI College 
    83. NW Avuxeni Computer academy 
    84. Ocule IT cc 
    85. On the Ball College Pty ltd 
    86. Overcomers Training College (Pty) Ltd 
    87. Pillays Computer and Careers 
    88. Prophesy Training College (Pty) Ltd 
    89. PROSERV SA (PTY) LTD 
    90. Protech Business and Computer College Pty Ltd. 
    91. Rand Training College 
    92. Regent-Comp 
    93. Retshetse Training Project 
    94. Sankin Computer Training Pty Ltd 
    95. Seanapyane Resources (Pty) Ltd 
    96. Sebenzisanane Human Capital 
    97. SEDIBENG 
    98. Setlagole Telecentre 
    99. Shongo Enterprise CC 
    100. Sivile Housing Association RSA 
    101. Siyabonga Multi - Purpose Centre 
    102. Siyafunda Community Technology Centre 
    103. South Africa Advanced Skills Institute (Pty) Ltd 
    104. South African Film Institute 
    105. Southern Africa Youth Project NPC 
    106. Sovereign Skills Development Institute (Pty) 
    107. Sozim Trading and Consultancy 
    108. Spears Business and Life Couch Consulting (Pty) Ltd 
    109. Success Christian Training Centre 
    110. Taal-Net Training Institute 
    111. Tembe Service Providers 
    112. Terry Computer Services cc 
    113. The Ed Agency Pty Ltd 
    114. Tira Telecoms 
    115. Titan Trade Technologies (Pty) Ltd 
    116. Tshwane College of Commerce and Computer 
    117. Turnstone Trading 183 (Pty) Ltd 
    118. Umbuso Training Services (Pty) Ltd. 
    119. Universal Knowledge Software 
    120. Vuthlari Marketing Consulting (PTY)LTD 
    121. Waterberg TVET College 
    122. Whitestone College 
    123. Yellow Media Learning Institute (Pty) Ltd 
    124. Zealot Business College cc 
    125. ZJ Africa Learn (Pty) Ltd 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.