SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Monitor and control the maintenance of office equipment 
SAQA US ID UNIT STANDARD TITLE
13931  Monitor and control the maintenance of office equipment 
ORIGINATOR
SGB Administration 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Office Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 3  NQF Level 03  4 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Learners will be learning towards obtaining a national qualification at level 3 or are working in an administrative and SMME (Small, Medium and Micro Business) environment, where the acquisition of competence against this standard will add value to the learner`s fob, or chances of finding employment.

Learners will be well positioned to extend their learning and practice into other areas in the business environment, or to strive towards professional standards and improved performance.

The qualifying learner is capable of:
  • Demonstrating and understanding of office equipment maintenance procedures and processes
  • Conducting routine maintenance on designated office equipment 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners will have demonstrated competence in communication at NQF level 2 or equivalent. 

    UNIT STANDARD RANGE 
  • Office equipment for maintenance will include computer printers, photocopiers, fax machines, personal computers, laptop computers, palmtop computers, scanners, binding machines, overhead projectors, data projectors and any other related equipment.
  • Routine maintenance will include dusting, cleaning, toner refill/replacement, toner waste disposal, cartridge replacement and clearing paper jams.
  • Maintenance materials will include cleaning tools, cleaning materials, brushes, cloths, toner cartridges, ink cartridges, oil and blower. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Demonstrate an understanding of office equipment maintenance procedures and processes 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The importance of conducting routine maintenance on office equipment is explained. 

    ASSESSMENT CRITERION 2 
    2. Office equipment for maintenance is identified and listed. 

    ASSESSMENT CRITERION 3 
    3. Procedures for maintenance of office equipment are explained. 

    ASSESSMENT CRITERION 4 
    4. Appropriate personnel are notified of impending maintenance. 

    SPECIFIC OUTCOME 2 
    Monitor and liaise with maintenance providers 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Maintenance providers are identified, listed and contact details are obtained. 

    ASSESSMENT CRITERION 2 
    2. Suggestions and recommendations for suitable maintenance providers are submitted. 

    ASSESSMENT CRITERION 3 
    3. Maintenance agreements are studied and filed. 

    ASSESSMENT CRITERION 4 
    4. Maintenance providers are contacted to repair or maintain equipment where relevant. 

    ASSESSMENT CRITERION 5 
    5. Any problems with maintenance providers are identified and reported. 

    SPECIFIC OUTCOME 3 
    Conduct routine maintenance on designated office equipment 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Type of routine maintenance is identified and explained. 

    ASSESSMENT CRITERION 2 
    2. Safety measures for routine maintenance are described. 

    ASSESSMENT CRITERION 3 
    3. Location of maintenance equipment and accessories are identified and procedure for retrieval is explained. 

    ASSESSMENT CRITERION 4 
    4. Routine maintenance is conducted according to manufacturers' instructions. 

    ASSESSMENT CRITERION 5 
    5. Office equipment is checked to ensure it is in working order before use. 

    ASSESSMENT CRITERION 6 
    6. Maintenance materials are disposed of in accordance with organisational requirements. 

    ASSESSMENT CRITERION 7 
    7. Routine maintenance is conducted within agreed time frames. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Accreditation and Moderation:

    The Services Educational Training Quality Assurance Body (ETQA) will accredit providers offering learning towards these standards and register assessors. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Company maintenance procedures
  • Specific details of providers of maintenance
  • Maintenance agreements
  • Routine maintenance procedures and processes 
    		•


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems pertaining to the maintenance of office equipment. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others to ensure that the production area is maintained. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information relating to maintenance procedures and providers. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively with personnel and providers to ensure the effectiveness of the equipment in workplace. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  67465   National Certificate: Business Administration Services  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-07-30  As per Learning Programmes recorded against this Qual 
    Core  60650   Professional Qualification: Business Administration  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Core  49120   Further Education and Training Certificate: Film, Television and Video Production Operations  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered"     		 2007-12-02  Was MICTS until Last Date for Achievement 
    Core  50520   Further Education and Training Certificate: Library Practice  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  ETDP SETA 
    Elective  61591   National Certificate: Information Technology: End User Computing  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  63409   National Certificate: Wholesale and Retail Operations  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  W&RSETA 
    Elective  48764   National Certificate: Wholesale and Retail Sales Practice  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2008-10-22  Was W&RSETA until Last Date for Achievement 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Academy at Vaal Triangle (AVT 
    2. Academy of Training and Allied Services Pty Ltd 
    3. Academy Training Group 
    4. Acorser Corporate & Business Consulting t/a Acorser Academy 
    5. Act of Grace 97 
    6. Action for Blind and Disabled 
    7. Action4 
    8. Added Advantage Academy 
    9. Addskills Computer Training 
    10. Affirmations Training 
    11. Afrika Tikkun 
    12. All Nation Group Five Trading and Projects 
    13. Amadi Institute of Management And Technology (Pty) Ltd 
    14. Amilak Training Center 
    15. Angie Technologies 
    16. Answer The Call Skills ands En 
    17. ASMO INSTITUTE OF BUSINESS AN 
    18. Aspirations Communication Training CC 
    19. Assured Vocational Skill Institute 
    20. ATTI (Advanced Technonogy Training Institute) 
    21. ATTI IT SOLUTIONS (Bloemfontei 
    22. ATTI Nelspruit Pty Ltd 
    23. Atvance Institute (Pty) Ltd 
    24. Awona Technologies cc 
    25. Balefile Trading and Services 
    26. Basadipele Skills Development and Training 
    27. baseni 
    28. BEE Clinic Pty Ltd 
    29. Bells Technical College 
    30. Birnam Business College (Pty) 
    31. Bokamoso Skills and Economic Development Centre 
    32. Bophelo Tota ICT Driving Academy (Pty) Ltd 
    33. Brainwave Projects 1430 cc 
    34. BTC Campus (Pty) Ltd 
    35. Business Optimization Training Institute (Pty) Ltd 
    36. BYTES PEOPLE SOLUTIONS (PTY) LTD 
    37. Cape Innovation Technology Initiative 
    38. Careers IT 
    39. CENTRE FOR EXCELLENCE & PROFESSIONAL TRAINING 
    40. CHILI PEPPER INFORMATION TECHNOLOGY SOLUTIONS 
    41. Claas Illustration 
    42. Clean Heat Academy 
    43. College Africa Group (Pty) Ltd 
    44. COLUMBUS TECHNOLOGIES PTY LTD 
    45. Comfortable Tech 
    46. Common Vision Young Specialist Trading cc 
    47. CompEd IT Training 
    48. COMPUSTEPS COLLEGE (PTY) LTD 
    49. Computer and Careers 
    50. Creative Minds Rustenburg 
    51. CSL Accountants 
    52. CYBAX SYSTEMS 
    53. CYBER-CITY IT SOLUTIONS 
    54. DC Academy (PTY)LTD 
    55. DC Dynamic College of Commerce 
    56. Decade Pulse (Pty) Ltd 
    57. Dee's Training (Pty) Ltd 
    58. Delight Computer Training 
    59. Ditlotlo Trading Enterprise 
    60. DVG Media Training 
    61. DYNAMIC DNA (PTY) LTD 
    62. Dynamic Dyvention Trading and 
    63. Eagle Computer Training 
    64. Eagle High IT Training 
    65. EAST LONDON MANAGEMENT INSTITUTE 
    66. Eastern Cape Academy of Technology 
    67. ED-U Options Academy 
    68. Edutel Wholesale & Retail Academy 
    69. Ekasi IT Solutions Centre 
    70. Ekurhuleni Artisans and Skills Training Centre Pty Ltd 
    71. Elangeni Training Institute 
    72. Elchees Software Solutions 
    73. Emalahleni Institute of Techno 
    74. Embroser Solutions Pty Ltd 
    75. Enter on Stilts 
    76. Epitome Villa (Pty)Ltd 
    77. Eshybrand Pty Ltd 
    78. EYETHU NATIONAL COMPUTER COLLEGE PTY LTD 
    79. Falcon Business Institute (Pty) Ltd 
    80. Finweb Business Consultancy 
    81. Forek Institute of Technology (Pty) Ltd 
    82. Foster-Melliar (Pty) Ltd 
    83. Four Stars Communication 
    84. Fourways Private College 
    85. FSM Source of Success Youth Development 
    86. Futurekids SA (Fochville) 
    87. GCABS 
    88. Gender Education & Development Institute (GEDI 
    89. Genii Institute PTY LTD 
    90. Gert Sibande FET College 
    91. Gigimo Tourism Academy 
    92. Gijima Holdings (Pty) Ltd 
    93. Global Institute for Capacity 
    94. Goldfields TVET College 
    95. Growth Management Consulting cc 
    96. Gurandbuilt Management Development 
    97. HAVOHEJ CONSULTANCY 
    98. Hazyview Computer College 
    99. HCLS HUMAN CAPITAL LEARNING SOLUTIONS 
    100. Hectic Productions cc 
    101. HILLCROSS BUSINESS SCHOOL (PTY 
    102. Hlanganani ICT (Pty) Ltd 
    103. Home of Compassion/Grace Ministries 
    104. HUAWEI Technologies Africa (PTY) LTD 
    105. iCollege College 
    106. Ikusasa Technology Solutions 
    107. Ikusasalethu Youth Development 
    108. iLearn Corporate Services PTY LTD 
    109. Imbizo Training and Development Consultants Cc 
    110. Information Technology Resource Centre 
    111. Institute of Training and Education for Capacity Building 
    112. IT Academy 
    113. IT Labs Consulting 
    114. IT-HI-Q Training (PTY) Ltd 
    115. Ithemba IT Solution 
    116. Iyam Training Services 
    117. Jeppe College of Commerce and 
    118. Jonda Learning Academy 
    119. K Boneng Consulting Services P 
    120. K Centre Business Enterprise (PTY) LTD 
    121. Keep The Dream 285 
    122. Keybase Training Solutions Cc 
    123. King Sabata Dalindyebo TVET College 
    124. Kishugu Training (Pty) Ltd 
    125. KN Training Specialist 
    126. KT Mobile Services 
    127. Kundani Trading 
    128. L and P Computer Academy Pty Ltd 
    129. Labournet Learning and Development Solutions 
    130. Learnfast Training Solutions ( 
    131. Leseding Computer Systems 
    132. LETAGO DEVELOPMENT CONSULTING 
    133. LIMPOPO COMPUTER COLLEGE BK 
    134. LINDAMAHLE MANAGEMENT SYSTEMS (PTY) LTD 
    135. Loja Trading cc 
    136. Loomee Group 
    137. LYFE COMPUTER TECHNOLOGIES (PTY) LTD 
    138. Mackeys Computing (Pty) Ltd 
    139. Makhophila Training 
    140. Malope IT Solutions 
    141. Marilyn Chili Consulting 
    142. Masakhane Training and Consult 
    143. Mash Computer Training 
    144. MBOWA COLLEGE PTY LTD 
    145. Metanoia Ratings PTY LTD 
    146. Mikyle Consulting 
    147. MMELA VILLAGE TECHNOLOGIES (PT 
    148. MND Training and Projects 
    149. Mogapi Education Group 
    150. Moripe Business Training and C 
    151. MORTERBOARD TRAINING SOLUTIONS 
    152. Motlhamme Executive Management 
    153. Moving Ahead Development Agenc 
    154. MP Avuxeni Computer Academy 
    155. Mpande Technologies cc 
    156. Mpisholo Training Solutions 
    157. Mthonyama Technologies cc 
    158. Mufuka Business and Technical 
    159. Musengavhadzimu Media 
    160. Nape Angwato Trading 
    161. Natfin Holdings Pty Ltd 
    162. NBC Technologies 
    163. NCC - Vereeniging 
    164. NCM Computer and Business Academy 
    165. Ndulita Solutions 
    166. New Era Computer Training Centre (Hidobyte CC) 
    167. New Link Computer Skills 
    168. New Trend Computers cc 
    169. Nkangala Skills Centre 
    170. Nolwazi Stem Education for The 
    171. Northern Computer Training Centre 
    172. Ntamunde Investment 
    173. Ntandokazi Holdings Pty Ltd 
    174. NTI College 
    175. NW Avuxeni Computer Academy 
    176. Nyankwavi Inverstment 
    177. Nyathela Business College 
    178. Nyelati Trading Enterprise 
    179. Olrich Home of Technology 
    180. On the Ball College Pty ltd 
    181. OPELONG BUSINESS INSTITUTE (PT 
    182. Paramixed Pty Ltd 
    183. Parkton College of Catering & Tourism Studies 
    184. Peo Entle HIV Wellness Management and Youth Skills Development NPO 
    185. Pioneer Business Consulting 
    186. Polokwane Technology Institute (Pty) Ltd 
    187. Pretoria Technical College 
    188. Priha Projects Pty Ltd 
    189. Progressive School of Business 
    190. Prophesy Training College (Pty) Ltd 
    191. PROSERV SA (PTY) LTD 
    192. PRX SCHOOL TEST 
    193. QUARPHIX (PTY) LTD 
    194. Ramotec Business College 
    195. Rand Training College 
    196. Reaithuta Computer Academy 
    197. Redefine Human Capital (PTY) L 
    198. Retshetse Training Project 
    199. Richfield Graduate Institute of Technology Pty Ltd 
    200. Rostec Technical FET College (Pty) Ltd 
    201. Sabile Human Resources Consult 
    202. Saiker Training (Pty) Ltd 
    203. SANDM IT TRAINING (PTY) LTD 
    204. Sebenzisanane Human Capital 
    205. SED Computer Academy 
    206. Sesk Facilitation Development (PTY) LTD 
    207. Silulo Ulutho Technologies 
    208. Sisekelo Sustainability Institute 
    209. Sivile Housing Association RSA 
    210. Siyafunda CTC 
    211. Skills Unlimited 
    212. South Africa Advanced Skills Institute(SAAI) 
    213. SOUTH AFRICAN CORPORATE TRAINI 
    214. South West Gauteng Tvet College 
    215. Sovereign Skills Development Institute (Pty) 
    216. Sozim Trading and Consultancy 
    217. Spears Business and Life Couch Consulting (Pty) Ltd 
    218. SPLS Consultants (Pty) Ltd 
    219. SUCCESS BUILDERS INTERNATIONAL CC 
    220. Success Christian Training Cen 
    221. Succinct Investments (Pty) Ltd 
    222. Supreme ICT Consultants 
    223. Synergistic Covenant Network NPO 
    224. Taal-Net Training Institute 
    225. Talent Development 
    226. TBL Empowerment Hub 
    227. Tech-Com Solutions cc 
    228. Techtisa (pty) Ltd 
    229. Tembe Service Providers 
    230. Terrawood 
    231. Terry Computer Services cc 
    232. Thalita Koume Directions (Pty) Ltd 
    233. The Finishing College (Pty) Lt 
    234. THE SKILLS DEVELOPMENT CORPORA 
    235. Think Tank T2 (Pty) Ltd 
    236. Tinotel Communications 
    237. Titan Trade Technologies 
    238. Tlou Foundation College 
    239. TORQUE TECHNICAL COMPUTER TRAINING PTY LTD 
    240. Tshiredo Training Academy 
    241. Tshwane College of Commerce an 
    242. Tsima Consulting Development S 
    243. TSP COLLEGE 
    244. TURFLOOP TRAINING SERVICES CC 
    245. Ubuhlanti Sances Trading (Pty) Ltd 
    246. Ukwazi Academy and Corporate S 
    247. Umbrella Training and Development 
    248. Umbusi Consulting Services 
    249. Universal Knowledge Software 
    250. Urban Journey 
    251. UTHINGO BRITE SERVICES 
    252. Varsity Institute of Science & Technology (Pty)Ltd 
    253. Visionary Skill Academy 
    254. VUTHLARI MARKETING CONSULTING 
    255. Waterberg TVET College 
    256. Wellinkwise Pty Ltd 
    257. Whitestone College 
    258. WORK SKILLS RESOURCES CC 
    259. Working Solution International 
    260. Xylo Trading 12 (Pty) Ltd 
    261. Yellow Media Learning Institute (Pty) Ltd 
    262. YITRO INNOVATIONS 
    263. Yonet Training Academy 
    264. Youth Media Movement 
    265. ZA WIT (PTY) LTD 
    266. Zealot Business College 
    267. Zikode Development Trust 
    268. ZIPHELELE RURAL DEVELOPMENT AC 
    269. ZJ Africa Learn 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.