SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Analyse the role that emotional intelligence plays in leadership 
SAQA US ID UNIT STANDARD TITLE
120305  Analyse the role that emotional intelligence plays in leadership 
ORIGINATOR
SGB Administration 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Public Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 5  Level TBA: Pre-2009 was L5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard will be useful to learners who are working within the Public Sector, Local Government, commercial or community environment. It will enable learners to apply knowledge, skills and insight in leadership as part of their job. This standard will also add value to public officials involved in integrated development planning, public sector management or administration specialities.

The qualifying learner is capable of:
  • Explain the concept of emotional intelligence and how this impacts on leadership.
  • Analysing the relationship between emotional intelligence and self-awareness in relation to leadership.
  • Analysing the relationship between emotional intelligence and self-management in relation to leadership.
  • Analysing the relationship between emotional intelligence and social awareness in relation to leadership.
  • Applying techniques for responding to situations in an emotionally intelligent manner. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in Communication at NQF Level 4. 

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain the role of emotional intelligence and how it impacts on leadership. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The concept of emotional intelligence is explained with examples. 

    ASSESSMENT CRITERION 2 
    The role and concept of self-esteem is analysed in terms of its relationship to emotional intelligence. 

    ASSESSMENT CRITERION 3 
    The concepts and roles of self-confidence and assertiveness is analysed in relation to leadership. 
    ASSESSMENT CRITERION RANGE 
    Assertiveness includes aggressiveness and submissiveness.
     

    ASSESSMENT CRITERION 4 
    The role of emotional intelligence is discussed in terms of its impact on leadership. 

    ASSESSMENT CRITERION 5 
    The concept locus of control is explained in relation to its impact on leadership. 
    ASSESSMENT CRITERION RANGE 
    Locus of control refers to external or internal forces and influences that impact on emotional intelligence.
     

    ASSESSMENT CRITERION 6 
    Attitudes are analysed in relation to responses in various leadership situations. 

    SPECIFIC OUTCOME 2 
    Analyse the relationship between emotional intelligence and self-awareness in relation to leadership. 
    OUTCOME RANGE 
    Self-awareness extends to but is not limited to the evaluation of own behaviour in authentic situations including the examining of self in socio-structural, political, cultural, economic, personal and work environments. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The role of self-awareness in leadership is defined and analysed with examples. 

    ASSESSMENT CRITERION 2 
    The role of self-awareness is discussed and techniques for enhancing self-awareness are identified and applied in order to enhance leadership ability. 
    ASSESSMENT CRITERION RANGE 
    Techniques for enhancing self-awareness include but are not limited to balancing locus of control, recognising and observing own feelings in given situations, managing emotions.
     

    ASSESSMENT CRITERION 3 
    The ability to deal constructively with reality is developed in order to enhance leadership potential. 
    ASSESSMENT CRITERION RANGE 
    Reality includes perceptions of given situations in case studies relating to leadership. Reality checks are measured via peer discussion, feedback and assessment.
     

    ASSESSMENT CRITERION 4 
    The role of feedback is discussed and analysed in relation to developing and enhancing self-awareness. 

    SPECIFIC OUTCOME 3 
    Analyse the relationship between emotional intelligence and self-management in relation to leadership. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The role of self-management in leadership is defined and analysed with examples. 

    ASSESSMENT CRITERION 2 
    The role of self-management is explained and techniques for enhancing self-management are identified and applied in order to enhance leadership ability. 
    ASSESSMENT CRITERION RANGE 
    Techniques for enhancing self-management include but are not limited to the evaluation of own management abilities from a communication, emotional intelligence and analytical perspective.
     

    ASSESSMENT CRITERION 3 
    The concepts and role of emotions, moods, temperament and emotional disorders are explained in relation to the impact they have on self-management and leadership. 

    ASSESSMENT CRITERION 4 
    Emotions are categorised into clusters and an indication is given of the non-verbal signals that can reveal the presence of emotions. 

    ASSESSMENT CRITERION 5 
    The impact of stress is examined in the context of emotional intelligence and techniques identified for managing stress for optimal interactions and performance. 

    SPECIFIC OUTCOME 4 
    Analyse the relationship between emotional intelligence and social awareness in relation to leadership. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The role of emotional intelligence in handling relationships with others is discussed with examples from a leadership perspective. 

    ASSESSMENT CRITERION 2 
    The importance of being sensitive in demonstrating social awareness is explained with examples. 

    ASSESSMENT CRITERION 3 
    The role of emotional intelligence in building and maintaining levels of trust is discussed with examples. 

    ASSESSMENT CRITERION 4 
    Techniques for managing feedback to others in an emotionally intelligent manner are identified and explained using examples. 
    ASSESSMENT CRITERION RANGE 
    Feedback techniques in an emotionally intelligent manner include but are not limited to making allowances for others, seeking input from others, bonding with team members, giving hard feedback in terms of poor performance, the importance of objectivity and transparency, the importance of good listening skills, allowing others to voice opinions and views.
     

    ASSESSMENT CRITERION 5 
    The impact of emotional intelligence in dealing with varying social contexts is outlined and analysed with examples. 

    ASSESSMENT CRITERION 6 
    The importance of overcoming preconceived notions when dealing with social issues and problems is discussed with examples. 

    SPECIFIC OUTCOME 5 
    Apply techniques for responding to situations in an emotionally intelligent manner. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Emotional skills for coping with varying situations are discussed and applied in a leadership context. 

    ASSESSMENT CRITERION 2 
    The implications and consequences of applying emotional intelligence is explained with reference to motivation, conflict management and creating a positive environment. 

    ASSESSMENT CRITERION 3 
    Behavioural skills for coping with different scenario's in an emotionally intelligent manner are identified, discussed and applied to a leadership context. 

    ASSESSMENT CRITERION 4 
    Self-analysis is conducted to determine own emotional intelligence abilities. 

    ASSESSMENT CRITERION 5 
    Self-analysis is conducted to determine levels of emotional intelligence in given situations. 
    ASSESSMENT CRITERION RANGE 
    Self-analysis can be conducted via feedback from others, personality questionnaires etc.
     

    ASSESSMENT CRITERION 6 
    Strengths, talents and weaknesses are identified and the necessary actions taken to minimise weaknesses and enhance strengths and talents. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Any individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The learner must demonstrate an understanding of:
  • JOHARI window
  • Giving and receiving feedback
  • The principles and theories of emotional intelligence
  • Behavioural skills in the context of self-awareness and emotional intelligence
  • Stress management 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems using critical and creative thinking processes to interpret how emotional intelligence affect own work context. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group, organisation or community to gain feedback to enhance emotional intelligence. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly and effectively in order to reduce negative stress resulting from ineffective self-management in a leadership context. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information in order to determine one's own emotional intelligence strengths and weaknesses. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language in the modes of oral and/or written persuasion to practice emotional intelligence effectively. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility to the environment and health of others in conducting emotional intelligence analyses. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of interrelated systems by recognising that problem-solving contexts relating to emotional intelligence do not exist in isolation and that varying internal and external factors will impact on this. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Participating as responsible citizens in the life of local, national and global communities by integrating positive emotional intelligence in leadership. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Additional

    Articulation Possibilities:

    This Unit Standard will enable a learner to articulate to other qualifications in Business Administration, Generic Management, Public Finance Management and Administration, Municipal Finance Management and Administration, Human Resources Management, Communications. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  50081   Further Education and Training Certificate: Leadership Development  Level 4  NQF Level 04  Reregistered  2023-06-30  LG SETA 
    Core  50205   National Certificate: Municipal Integrated Development Planning  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  LG SETA 
    Core  58008   National Diploma: Aircraft Piloting  Level 6  NQF Level 06  Passed the End Date -
    Status was "Reregistered" 
    2016-12-31  TETA 
    Elective  58779   Further Education and Training Certificate: Production Technology  Level 4  NQF Level 04  Reregistered  2023-06-30  MERSETA 
    Elective  58580   National Certificate: Aerodrome Control  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered" 
    2016-12-31  TETA 
    Elective  58581   National Certificate: Air Traffic Support  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  TETA 
    Elective  50060   National Certificate: Public Administration  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  PSETA 
    Elective  57805   National Certificate: Public Sector Employment and Skills Development Practices  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  PSETA 
    Elective  58023   National Diploma: Aircraft Piloting  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2016-12-31  TETA 
    Elective  80066   National Certificate: Strategic Road Traffic Operations  Level 6  NQF Level 06  Reregistered  2023-06-30  SAS SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. A.S.A.P Training and Consulting 
    2. Acorser Corporate and Business Consulting Cc 
    3. Afriwealth Consulting 
    4. Akadon Trading (Pty) Ltd 
    5. Akhona Skills Fountain and Trading 
    6. All Access Holdings 
    7. All Sorts 108 Skills Development PTY (Ltd) 
    8. Alpha Business Consultants 
    9. Amadube Investments CC 
    10. Amandla Obunye Training Academy 
    11. Amber Tower Training 
    12. Asiphokuhle Training and Research Institute 
    13. ATTI Polokwane 
    14. Aubrey Nyiko Business Enterprises 
    15. Avenida Training Agency (Pty) Ltd 
    16. Aviation Training Academy 
    17. Bantubanye Skills 
    18. Boland TVET College 
    19. Bono Skills Development (PTY) Ltd 
    20. Bright Day Consultancy 
    21. Bright Ideas Projects 2905 cc 
    22. Brilliant Affairs 
    23. Broadmind Leadership Development and Training (Pty) Ltd 
    24. CB Willemse Training 
    25. Centre for Africa Capacity Building and Development (Pty) Ltd 
    26. Century Business Academy 
    27. Change Strategies Consulting Services CC 
    28. College of Cape Town 
    29. Concepts of Sustainable Management (CSM) 
    30. Cradle Stars Trading Enterprise 
    31. CTC College(PTY) LTD. 
    32. Danearl (PTY) LTD 
    33. Dee's Training (PTY) LTD 
    34. Development Bank of Southern Africa (DBSA) 
    35. Ditlou Sons and Daughters 
    36. DM Training Consultants 
    37. E-Login Business Institute (Pty) Ltd 
    38. Eastern Rose Enterprise 
    39. Edutel Public Service Company 
    40. Elective Training Institute Enterprise CC 
    41. Escon 
    42. Eskilz College (Pty) Ltd 
    43. Ethembeni Multi Service Enterprise (Pty) Ltd 
    44. Excellent Minds Institute (Pty) Ltd 
    45. Extribyte (Pty) Ltd 
    46. Eyamalwandle (Pty) Ltd 
    47. Fachs Business Consulting and Training 
    48. Falcon Business Institute 
    49. Falcon Business Institute (PTY 
    50. Faranang Marketing 
    51. Finweb Business Consultancy (Pty) Ltd 
    52. Fire Protection Association of Southern Africa 
    53. Fort Hare Trading Solutions (Pty) Ltd 
    54. Free State Training and Development Institute 
    55. Frugatrax Consultants 
    56. GATYANA TRAINING ACADEMY 
    57. Gatyana Training Academy (Pty) Ltd 
    58. Genvio cc 
    59. Giant Alive Services 
    60. Glere Skills and Consultants 
    61. Gleyding Management Institute (Pty) Ltd 
    62. Glicam Trading Enterprise 
    63. GOBELA CONSULTING 
    64. Harvitex cc 
    65. HDPSA 
    66. Hlombe and Associates 
    67. IALE School of Advanced Learning Education 
    68. ICM t/a Institute for Career Management 
    69. iCollege 
    70. Imperium Consulting (Pty) Ltd 
    71. Inafrica General Trading Pty LTD 
    72. Innovative Technology Design 
    73. Itumeleng Wellness Solutions 
    74. Izwelethu Black Diamond 
    75. Jerisi Development Propeller NPC 
    76. JIT Projects 
    77. Johsie Enertprise 
    78. Josmap Training Institute 
    79. K Shabangu FET College 
    80. Kcobodo Training Centre (KTC) 
    81. Khongoloti Training Academy 
    82. KMS College 
    83. Le - Mark Training and Development Pty (Ltd) 
    84. Lead Afrika Consulting (Pty) Ltd 
    85. Learncore (Pty) Ltd 
    86. Letlhokoa Management Services 
    87. LETZAA Group 
    88. Lip Holding (pty) LTD 
    89. LMMM Training and Development 
    90. Londimvelo Consultants 
    91. Lungile Mchunu Consultancy (Pty) Ltd 
    92. Lusa Social Enterprenueship Institute (PTY)LTD 
    93. Magumzane Traiding cc 
    94. Majuba Technical Vocational Education and Training College 
    95. Makaota Training Consultants 
    96. Makgoka Development Facilitation (PTY) Ltd. 
    97. Mamuhle Academy 
    98. Management College of Southern Africa (MANCOSA) 
    99. MARS Business Consulting 
    100. MAS SAFE SECURITY CC 
    101. Matprodev Consulting 
    102. Memello Trust 
    103. Milpark Education (Pty) Ltd 
    104. Mimosa Business Consultants 
    105. Mission Point Consulting 
    106. MJ Mafunisa Consulting (PTY) LTD 
    107. Mmalethabo Consulting 
    108. MML Consulting CC. 
    109. MMPS Holdings 
    110. MOD - MOSH Projects and Consulting 
    111. Mohlaje Solutions (Pty) Ltd 
    112. Mowils Consultants 
    113. MSC Education Holdings (PTY) LTD 
    114. MTK Corporate Solutions 
    115. MUHANGWENE DEVELOPMENT ENTERPRISE 
    116. Nalengmokoni Investors (Pty) Ltd 
    117. Nare Training and Development 
    118. Ndotha General Trading 
    119. Networx for Career Development 
    120. Nkqubela Community Developers 
    121. Nokusho M Consulting and Trading 
    122. NokushoM Consultancy and Trading 
    123. Nomagwanishe Investments cc 
    124. Onyx Training Support 
    125. Opelong Business Institute 
    126. Orbit TVET College 
    127. Orchards Graduate School (Pty) Ltd 
    128. Outeniqua Leadership Institute 
    129. Paneso Development and Trading 
    130. Pebetse Training and Consulting 
    131. Pholo Human Capital (Pty) Ltd 
    132. Phunda Maria Consulting 
    133. Pioneer Business Consulting 
    134. PMA Holdings (PTY ) LTD. 
    135. Positive Thinking Consultants cc 
    136. Practicon Training 
    137. Primeserv Corporate Solutions 
    138. Princetop Corporative Training (Pty) Ltd 
    139. Production Management Institute of Southern Africa (PMI) - Johannesburg 
    140. PRODUCTION MANAGEMENT INSTITUTE SA PTY LTD (PORT ELIZABETH) 
    141. Prospen Group (Pty) Ltd 
    142. PTDEV (Pty) Ltd 
    143. Pulakgadi Training Consulting CC 
    144. Quintax Training and Development 
    145. Ramazwi Security Service and Training Agency (Pty) Ltd 
    146. Rams Professional Training and Conferencing 
    147. RCG Markets 
    148. Reflections Development Institute 
    149. Regen Institute of Leadership and Management Education 
    150. Regenesys School of Public Management 
    151. Regent Business School (Pty) Ltd t/a Regent Business School 
    152. Resonance Institue of Learning 
    153. Ritepath HR Solutions 
    154. Sabela Learning Academy 
    155. Saint Colonel Graduate Institute 
    156. Salt Lake Residence Action Group (SARAG) 
    157. Sebenzisanane Human Capital 
    158. Silalele Consulting CC. 
    159. Silver Streak Trading 649 CC 
    160. SIZA NESU TRAINING AND DEVELOPMENT 
    161. Sizanesu Consulting 
    162. Skills Fly Consulting Group Pty Ltd 
    163. Skills Share Africa Institute 
    164. South Africa School of Diplomacy, Protocol and Public Administration 
    165. South African ABET Development Agency SAADA 
    166. South African Corporate Training Association 
    167. South African Governance and Business College 
    168. South West Gauteng College - Molapo Campus 
    169. Southern African Institute of Learning 
    170. STARPLEX 408 CC 
    171. Step Ahead Academy (Pty) Ltd 
    172. Tachfin Holdings 
    173. Talent Centre Training 
    174. Tasc Business Consulting and Training 
    175. TCNS Resources (PTY) Ltd 
    176. Tembe Service Providers 
    177. Thasha Training and Consulting 
    178. The Crimson CO CC. 
    179. The Finishing College (Pty) Ltd 
    180. The Iscariota Group 
    181. Thinking Mind Trading 
    182. Thobologo Training and Education Group (Pty) Ltd 
    183. Thubelihle Graduate Institute 
    184. Thubelihle Graduate Institute (Pty) Ltd 
    185. Thuto-Boswa Education and Training Solution 
    186. Tloumogale Business Development & Consulting 
    187. Tloumogale Business Development & Consulting (Pty) Ltd 
    188. Tonex Management Solutions (Pty) Ltd 
    189. Tradesman Consulting and Training Solutions 
    190. Transafric Consulting Pty Ltd 
    191. Tru-ThoughtsTrading and Projects 
    192. Tshepang Consulting & Project 
    193. Tshwane Training Institute (PTY) LTD. 
    194. Tsoelopele Leadership Consulting (Pty) Ltd 
    195. Tummo Development Enterprise 
    196. Tumpu Trading and Projects 
    197. Twasa 
    198. Ubuqhawe Consulting (Pty) Ltd 
    199. Ukwakhile Projects (PTY) Ltd 
    200. Umfolozi College for TVET 
    201. Umfolozi FET College 
    202. University of Pretoria 
    203. Vala Nge Bhetshu Human Capital Development (Pty) Ltd 
    204. Vibra Skills CC. 
    205. Vicmat Consultants 
    206. VISIONARY SKILLS ACADEMY 
    207. Vumilia Africa Group 
    208. Vusheni Learning Academy 
    209. WEINVEST INVESTMENT CC 
    210. Weinvest Investments 
    211. World Pace Development and Training Institute 
    212. Yamangcuse Consulting 
    213. Zag Consultants 
    214. Ziyana Business Consulting and Training (Pty) Ltd 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.