SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Apply sound communication principles in the coordination of selected public sector communications programmes 
SAQA US ID UNIT STANDARD TITLE
119346  Apply sound communication principles in the coordination of selected public sector communications programmes 
ORIGINATOR
SGB Public Administration and Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Public Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  10 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Learners working towards this standard will be working within a Public Sector environment, specialising in Public Finance Management and Administration, where the acquisition of competence against this standard will add value to one's job. This standard will also add value to public officials who are seeking to develop a career pathway towards becoming an accomplished public finance management and administration specialist.

The qualifying learner is capable of:
  • Demonstrating an understanding of a communication process used to coordinate selected communications programmes in the public sector
  • Identifying appropriate communication tools
  • Utilising information technology to enhance communications
  • Overcoming barriers to communication 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners accessing this Unit Standard must be in possession of a Further Education and Training Certificate or equivalent qualification 

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Demonstrate an understanding of a communication process used to coordinate selected communications programmes in the public sector. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    A model of communication is described and explained in the context of the public sector 

    ASSESSMENT CRITERION 2 
    The model is applied to a specific communication programme within the public sector 

    ASSESSMENT CRITERION 3 
    The efficacy of the communications model is determined and any gaps in communications process identified 

    ASSESSMENT CRITERION 4 
    Proactive communications solutions are proposed in relation to any gaps identified 

    SPECIFIC OUTCOME 2 
    Identify and utilise appropriate communication tools and strategies. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Appropriate communication methodologies are identified and tools are sourced according to specific communication requirements and the message to be conveyed 
    ASSESSMENT CRITERION RANGE 
    Communication methodologies extend to verbal, written and computerized methodologies, and the tools can include but are not limited to telephonic, email, intranet, internal memorandums and reports, external correspondence, slide presentations, visual aids, external reports, contracts and agreements, meetings
     

    ASSESSMENT CRITERION 2 
    The audience is considered in respect of the message to be conveyed and communication tools are appropriate to the type of audience 
    ASSESSMENT CRITERION RANGE 
    The audience includes but is not limited to internal stakeholders, colleagues and managers, external stakeholders, customers, literate, illiterate and semi-literate persons, national and internationally diverse cultures
     

    ASSESSMENT CRITERION 3 
    Oral and written communication skills are effectively used in interpersonal and organizational communication 

    ASSESSMENT CRITERION 4 
    Reading skills are effectively used to understand and act upon different communication strategies 

    ASSESSMENT CRITERION 5 
    Writing skills are effectively used to generate reports, official memorandums, notices etc. 

    ASSESSMENT CRITERION 6 
    A communications strategy is clearly defined and implemented according to public sector policies and procedures 

    SPECIFIC OUTCOME 3 
    Overcome barriers to communication. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Barriers to interpersonal communication are explained and the ways of overcoming such barriers are proposed 

    ASSESSMENT CRITERION 2 
    Strategies for managing conflict in interpersonal communication are explained and ways for ensuring constructive conflict are identified 

    ASSESSMENT CRITERION 3 
    Typical communications barriers within the public sector context are identified and sound methodologies for addressing these are proposed 

    ASSESSMENT CRITERION 4 
    Cultural diversity and protocol is considered in all communications strategies and any barriers related thereto are appropriately and professionally addressed 

    SPECIFIC OUTCOME 4 
    Utilise information technology to enhance communications. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Appropriate computer programmes are identified and utilized to enhance communications 
    ASSESSMENT CRITERION RANGE 
    Computer programmes include but are not limited to word processing packages, spreadsheets, accounting and financial packages, presentation packages, internal systems and programmes, databases, internet programmes, email programmes and intranet programmes
     

    ASSESSMENT CRITERION 2 
    The impact of advanced information technology on the interpersonal relations and other organisational activities is identified and explained 

    ASSESSMENT CRITERION 3 
    Workplace data is analysed and communicated via the appropriate information technology 

    ASSESSMENT CRITERION 4 
    Problem areas pertaining to technology are identified and reported to appropriate division 

    ASSESSMENT CRITERION 5 
    Possible solutions to improve technology are proposed where relevant 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    1. Any individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
    2. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
    3. Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
    4. Moderation of assessment will be conducted by the relevant ETQA at its discretion. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The learner must demonstrate an understanding of:
  • Organisational communications policies and procedures
  • Public Sector communications policies and procedures
  • Information technology and related programmes and systems
  • Advanced business writing skills
  • Advanced strategies for conflict management and overcoming barriers to effective communication
  • Change management 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems using critical and creative thinking processes to enhance communications and solve communications problems 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group, organization or community to convey messages of communication and define and utilise appropriate communication strategies 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly and effectively in order to ensure expedience and efficacy of communications 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organize and crtically evaluate information in order to overcome communications barriers, analyse audience and convey messages effectively in all communications 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language in the modes of oral and/or written persuasion to interpret and convey messages 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility to the environment and health of others in conveying communications messages and utilizing communications technology 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of interrelated systems by recognising that problem-solving contexts do not exist in isolation and that communications strategies must be considered in a wider context according to the various audiences, cultures, protocols 

    UNIT STANDARD CCFO CONTRIBUTING 
    Participating as responsible citizens in the life of local, national and global communities by being conscious of the nature and method of communications undertaken 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  66089   National Certificate: Human Settlements Development  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  CETA 
    Core  64670   National Certificate: Public Financial Oversight and Accountability  Level 6  Level TBA: Pre-2009 was L6  Reregistered  2023-06-30  PSETA 
    Fundamental  50205   National Certificate: Municipal Integrated Development Planning  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  LG SETA 
    Fundamental  49554   National Diploma: Public Finance Management and Administration  Level 5  NQF Level 05  Reregistered  2023-06-30  LG SETA 
    Elective  57712   Further Education and Training Certificate: Generic Management  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  57824   Further Education and Training Certificate: Public Administration  Level 4  NQF Level 04  Reregistered  2023-06-30  PSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 1LeadRoot (Pty) Ltd 
    2. Abinet Training & Development 
    3. Acorser Corporate and Business Consulting Cc 
    4. Afriwealth Consulting 
    5. Akadon Trading (Pty) Ltd 
    6. Akhona Skills Fountain and Trading 
    7. All Access Holdings 
    8. All Sorts 108 Skills Development PTY (Ltd) 
    9. Alpha Business Consultants 
    10. Amandla Obunye Training Academy 
    11. Amathuba Learning and Training Centre 
    12. Amber Tower Training 
    13. Anesu Ka Mpho (Pty) Ltd 
    14. ARMS - Audit & Risk Management Solutions 
    15. Asiphokuhle Training and Research Institute 
    16. ATTI Polokwane 
    17. Aubrey Nyiko Business Enterprises 
    18. Bantubanye Skills 
    19. Basileia Strategies (Pty) Ltd 
    20. Bells Technical College 
    21. BESO Business Empowerment Solutions CC 
    22. Bikologix Projects 
    23. Bokatoka Construction and Projects 
    24. Boland TVET College 
    25. Bona Business Solutions (PTY) LTD 
    26. Bono Skills Development (PTY) Ltd 
    27. Bonstev Consulting and Projects (Pty) Ltd 
    28. Brilliant Affairs 
    29. Broadmind Leadership Development and Training (Pty) Ltd 
    30. Cale Developments 
    31. Centre for Africa Capacity Building and Development (Pty) Ltd 
    32. Change Strategies Consulting Services CC 
    33. Chartered Institute of Management (Pty) Ltd 
    34. College of Cape Town 
    35. Conglomerates Institute (Pty) Ltd 
    36. Cradle Stars Trading Enterprise 
    37. CTC College(PTY) LTD. 
    38. D and D Lwazi Renaissance Research Development Institute 
    39. Destiny Management Consultants (Pty) Ltd 
    40. Development Bank of Southern Africa (DBSA) 
    41. Dijama Training Academy 
    42. Ditseko Training and Development Services CC 
    43. DotCentre Business Consulting 
    44. Dzindalo Consulting (Pty) Ltd 
    45. E-Login Business Institute (Pty) Ltd 
    46. EBN - Tec Compliance and Performance Training Services CC 
    47. Edge Training Consultancy 
    48. Edutel Public Service Company 
    49. Elective Training Institute Enterprise CC 
    50. Equity Training and Consulting 
    51. Escon 
    52. Eskilz College (Pty) Ltd 
    53. ETAMIC PTY LTD 
    54. Ethembeni Multi Service Enterprise (Pty) Ltd 
    55. Excellent Minds Institute (Pty) Ltd 
    56. Extribyte (Pty) Ltd 
    57. Fachs Business Consulting and Training 
    58. Falcon Business Institute 
    59. Falcon Business Institute (PTY 
    60. Faranang Marketing 
    61. Finweb Business Consultancy (Pty) Ltd 
    62. Fort Hare Trading Solutions (Pty) Ltd 
    63. Free State Training and Development Institute 
    64. GATYANA TRAINING ACADEMY 
    65. Gatyana Training Academy (Pty) Ltd 
    66. Genvio cc 
    67. Giant Alive Services 
    68. Glere Skills and Consultants 
    69. Glicam Trading Enterprise 
    70. Global Steel Merchants (Pty) Ltd 
    71. GOBELA CONSULTING 
    72. Hadima Training Academy 
    73. Harvestine Investments (Pty) Ltd 
    74. Harvitex cc 
    75. HDPSA 
    76. HDPSA GROUP (PTY) LTD 
    77. Health Science Academy 
    78. Higherway Institute of Learning (Pty) Ltd 
    79. Hlombe and Associates 
    80. IALE School of Advanced Learning Education 
    81. ICM t/a Institute for Career Management 
    82. iCollege 
    83. IGKM Management Services (Pty) Ltd 
    84. Ikhaya Training and Consulting 
    85. Imani Business Advisory Services (Pty) Ltd 
    86. Inafrica General Trading Pty LTD 
    87. Innovative Shared Services 
    88. Institute of Busines Management of Southern Africa 
    89. Institute of Public Affairs and Governance PTY (LTD) 
    90. Integrated Corporate Skills Solution 
    91. Isiphephelo Consultants 
    92. Itumeleng Wellness Solutions 
    93. JIT Projects 
    94. Johsie Enertprise 
    95. Josmap Training Institute 
    96. Kcobodo Training Centre (KTC) 
    97. Khoali group of Companies (Pty) Ltd 
    98. KMS College 
    99. Konwaba Training Solutions 
    100. Kunaku Procurement Solutions (Pty) Ltd 
    101. Le - Mark Training and Development Pty (Ltd) 
    102. Lead Afrika Consulting (Pty) Ltd 
    103. Learncore (Pty) Ltd 
    104. Leronsa Trading Enterprise 
    105. Letlhokoa Management Services 
    106. Lip Holding (pty) LTD 
    107. LMMM Training and Development 
    108. Mafamawethu Consultants 
    109. Majuba Technical Vocational Education and Training College 
    110. Makaota Training Consultants 
    111. Makgoka Development Facilitation (PTY) Ltd. 
    112. Mamuhle Academy 
    113. Management College of Southern Africa (MANCOSA) 
    114. Maritime Business Institute 
    115. MARS Business Consulting 
    116. MAS SAFE SECURITY CC 
    117. Matabane Professional Accountant 
    118. Matontech Trading Enterprise 
    119. Matprodev Consulting 
    120. Maximum Development Institute 
    121. Mgwezane Training and Management cc 
    122. Milpark Education (Pty) Ltd 
    123. Mimosa Business Consultants 
    124. Mission Point Consulting 
    125. Mission Point Trading 69 
    126. MJ Mafunisa Consulting (PTY) LTD 
    127. Mmalethabo Consulting 
    128. MML Consulting CC. 
    129. MMPS Holdings 
    130. MOD - MOSH Projects and Consulting 
    131. Mohlaje Solutions (Pty) Ltd 
    132. Molly Malete Productions CC 
    133. Motheo Skills Entity 
    134. Mowils Consultants 
    135. Mpumalanga School of Government - MPSG 
    136. MSC Education Holdings (PTY) LTD 
    137. MTK Corporate Solutions 
    138. MUHANGWENE DEVELOPMENT ENTERPRISE 
    139. Nalengmokoni Investors (Pty) Ltd 
    140. Nare Training and Development 
    141. National Skills and Technical College 
    142. Nghunyule Investments 
    143. Nkqubela Community Developers 
    144. Nonunu Projects 
    145. Nvsion Consulting 
    146. Onyx Training Support 
    147. Orbit TVET College 
    148. Orchards Graduate School (Pty) Ltd 
    149. Outeniqua Leadership Institute 
    150. Pamodzi Training Services 
    151. Pebetse Training and Consulting 
    152. Performance Management Collaborative Africa (Pty) Ltd 
    153. Peuneo (Pty) Ltd 
    154. Phunda Maria Consulting 
    155. Pioneer Business Consulting 
    156. PMA Holdings (PTY ) LTD. 
    157. PND Academy of Learning 
    158. Poshido Trading 
    159. Positive Thinking Consultants cc 
    160. Practicon Training 
    161. Prestige Leaders Consulting (Pty) Ltd 
    162. Primeserv Corporate Solutions 
    163. Princetop Corporative Training (Pty) Ltd 
    164. Prodigy Business Services 
    165. Profounder Intelligence Management Services 
    166. Progressive School of Business and Engineering (Pty) 
    167. Prosam Consulting Group (Pty) Ltd 
    168. Provincial Training Academy Western Cape 
    169. PTDEV (Pty) Ltd 
    170. Pulakgadi Training Consulting CC 
    171. Quintax Training and Development 
    172. Ramaja Training and Business Consultancy (Pty)Ltd 
    173. Ramazwi Security Service and Training Agency (Pty) Ltd 
    174. Rams Professional Training and Conferencing 
    175. Ratomac Trading Consultants (Pty) Ltd 
    176. RCG Markets 
    177. Reflections Development Institute 
    178. Regen Institute of Leadership and Management Education 
    179. Regenesys School of Public Management 
    180. Regent Business School (Pty) Ltd t/a Regent Business School 
    181. Resonance Institue of Learning 
    182. Ribolla Learning Academy 
    183. RKM Consultancy and Trading 
    184. Saint Colonel Graduate Institute 
    185. Salt Lake Residence Action Group (SARAG) 
    186. Sampatla Procurement Solutions (Pty) Ltd 
    187. Sbongukhanyo (Pty) Ltd 
    188. Silalele Consulting CC. 
    189. Silver Streak Trading 649 CC 
    190. Sims Khula Training & Skills Development 
    191. Sisizathu Training 
    192. SIZA NESU TRAINING AND DEVELOPMENT 
    193. South African ABET Development Agency SAADA 
    194. South African Centre for Business Studies (Pty) Ltd 
    195. South African Corporate Training Association 
    196. South African Governance and Business College 
    197. Southern African Institute of Learning 
    198. Starplex408 Pty) Ltd 
    199. Step Ahead Academy (Pty) Ltd 
    200. Striving Mind Trading 289 
    201. Synergy Corporate (Pty) Ltd 
    202. T Mabuya and Associates (Pty) Ltd 
    203. Tachfin Holdings 
    204. Talent Centre Training 
    205. Talent Emporium Academy (PTY) Ltd 
    206. Tasc Business Consulting and Training 
    207. TCNS Resources (PTY) Ltd 
    208. Tembe Service Providers 
    209. Thasha Training and Consulting 
    210. The Crimson CO CC. 
    211. The Justice College 
    212. The Skills Development Corporation Private 
    213. Thekwini FET College 
    214. Thinking Mind Trading 
    215. Thobologo Training and Education Group (Pty) Ltd 
    216. Thubelihle Graduate Institute 
    217. Thuto Lore Academy 
    218. Thuto-Boswa Education and Training Solution 
    219. Timnet Management Consulting 
    220. Tinotel Communications 
    221. Tippinggate Business Solutions 
    222. Tloumogale Business Development & Consulting 
    223. Tloumogale Business Development & Consulting (Pty) Ltd 
    224. Trainyoucan (Pty) Ltd 
    225. Transafric Consulting Pty Ltd 
    226. Tru-ThoughtsTrading and Projects 
    227. Tshepang Consulting & Project 
    228. Tshwane Training Institute (Pty) Ltd 
    229. Tsoelopele Leadership Consulting (Pty) Ltd 
    230. Tummo Development Enterprise 
    231. TWINMARK STRATEGY AND MANAGEMENT CONSULTANTS 
    232. Ubuqhawe Consulting (Pty) Ltd 
    233. Ukwakhile Projects (PTY) Ltd 
    234. Umfolozi College for TVET 
    235. UNIVERSITY OF BUSINESS EXCELLENCE(PTY)LTD 
    236. Vala Nge Bhetshu Human Capital Development (Pty) Ltd 
    237. Vibra Skills CC. 
    238. Vicmat Consultants 
    239. Vuca Institute of Leadership Development 
    240. Vumilia Africa Group 
    241. Vusheni Learning Academy 
    242. Wasteng (PTY) Ltd 
    243. WEINVEST INVESTMENT CC 
    244. Weinvest Investments 
    245. World Pace Development and Training Institute 
    246. Yamangcuse Consulting 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.