SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Develop end-user documentation and manuals 
SAQA US ID UNIT STANDARD TITLE
119089  Develop end-user documentation and manuals 
ORIGINATOR
SGB Generic Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Generic Management 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 5  Level TBA: Pre-2009 was L5  10 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
A person credited with this unit standard is able to explain different methods for the development of learning materials and manuals. Learners are also able to develop, use and evaluate the effectiveness of the material and documentation developed against its planned objectives:

The qualifying learner is capable of:
  • Planning and designing documentation for an end-users agreed standards.
  • Creating documentation for an end-users to agreed standards.
  • Identifying the need and requirements of the training materials.
  • Developing outcomes to be achieved through the training materials.
  • Designing the framework for the training materials and draft materials.
  • Piloting and verifying end-user training material. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners accessing this unit standard will have demonstrated competence in:
  • Communications at NQF level 4.
  • Mathematical Literacy at NQF level 4. 

  • UNIT STANDARD RANGE 
    Documentation could include but is not limited to: content format, presentation, scenarios, and any other didactic elements seen as important.

    Verification procedure will include but are not limited to: qualify management systems, manual procedures, and electronic systems. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Plan and design documentation for an end-user agreed standards. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The documentation design covers the format of the documents in line with industry conventions. 

    ASSESSMENT CRITERION 2 
    The documentation plan covers full program documentation components. 

    ASSESSMENT CRITERION 3 
    Documents are planned and designed within agreed time frame. 

    SPECIFIC OUTCOME 2 
    Create documentation for an end-user to agreed standards. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The documentation is created according to the design template. 

    ASSESSMENT CRITERION 2 
    The documentation components created are created according to the plan. 

    ASSESSMENT CRITERION 3 
    Documents are reviewed according to organisational requirements. 

    ASSESSMENT CRITERION 4 
    The documentation created is structured sensibly defining how program specifications have been met. 

    SPECIFIC OUTCOME 3 
    Identify the need and requirements of the training materials. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Current training courses or programmes are reviewed in written format which are on offer. 

    ASSESSMENT CRITERION 2 
    Existing training materials are reviewed to identify gaps or weaknesses. 

    ASSESSMENT CRITERION 3 
    The scale of need and priority of the training materials are analysed in tabular form. 

    ASSESSMENT CRITERION 4 
    The cost implications of producing the training materials are calculated and analysed according to standard industry practices. 

    SPECIFIC OUTCOME 4 
    Develop outcomes to be achieved through the training materials. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The audience is analysed to identify typical styles and needs. 

    ASSESSMENT CRITERION 2 
    Outcomes are developed according to national standards and requirements. 

    ASSESSMENT CRITERION 3 
    Those involved in the delivery of the training material are consulted with in a workshop. 

    ASSESSMENT CRITERION 4 
    Outcomes of the meeting are documented in the required format and time - frames. 

    SPECIFIC OUTCOME 5 
    Design the framework for the training materials and draft materials. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The mode of delivery and the media to be used are selected according to outcome requirements. 

    ASSESSMENT CRITERION 2 
    The content is researched according to recognised research methodologies. 

    ASSESSMENT CRITERION 3 
    The structure and training methodology is developed in accordance with requirements. 

    ASSESSMENT CRITERION 4 
    Activities for the training materials are developed according to the outcome. 

    ASSESSMENT CRITERION 5 
    Material is sequenced according to flow of learning. 

    ASSESSMENT CRITERION 6 
    Training material is read and edited to meet end-user requirements. 

    SPECIFIC OUTCOME 6 
    Pilot and verify end-user training material. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Copy write is acknowledged or applied for in accordance with regulations. 

    ASSESSMENT CRITERION 2 
    Documented training material is tested and updated in line with client requirements and within required time frames. 

    ASSESSMENT CRITERION 3 
    Final copy of training materials are made according to production requirements and format. 

    ASSESSMENT CRITERION 4 
    A procedure is put in place to ensure training material updates/correction are conducted on a continual basis, in line with organisational standards and procedures. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA according to the policies and guidelines foe assessment and moderation of that ETQA, at its discretion, in terms of agreements reached about assessment and moderation between various ETQA (including professional bodies.) 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Knowledge of the integration of Enterprise Resource Planning solutions and the business processes they support.
  • An understanding of the integrated nature of business processes.
  • An understanding of the concepts of businesses as going concerns and the profit motive.
  • Knowledge of the concepts of business systems and their interdependencies.
  • The principles underlying training and the ways in which learning may fruitfully be facilitated using suitable training materials. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems which relate to the formatting of documents and the creation and development of training materials. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others when verifying end-user training materials. 

    UNIT STANDARD CCFO ORGANISING 
    Organise oneself and one's activities to be fully prepared to draw comparisons between different methods and in designing documentation. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information when determining the content of the materials required for the training programme. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively when developing and testing training materials to meet specific objectives. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology to prepare store and in the presentation of the training material. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate the world as a set of related systems where proper document and manual development improves the quality of work output. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Contribute to the full personal development of each learner and the social and economic development of the society at large, by making it the underlying intention of any programme of learning to make an individual aware of the importance of being culturally and aesthetically sensitive across a range of social contexts when developing training programmes. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  49419   National Diploma: Business Consulting Practice  Level 5  NQF Level 05  Reregistered  2023-06-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.