SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Supervise P.O.S. Operations 
SAQA US ID UNIT STANDARD TITLE
118030  Supervise P.O.S. Operations 
ORIGINATOR
SGB Retail and Wholesale 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Wholesale and Retail 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04  8 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for supervisors who supervise the POS operation in a wholesale and Retail outlet.

Persons credited with this unit standard will be able to authorise refunds and exchanges and payments that, according to organisational procedure, require authorisation.

They will also be able to schedule staff to POS operation in order to ensure service standards are maintained irrespective of how busy the store is. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
  • Numeracy and literacy at ABET level 4 or equivalent.
  • W&R Unit Standard "Record Sales"
  • W&R Unit Standard "Accept Payment at POS" 
    		•

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Authorise refunds and exchanges. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The importance of satisfying customers with complaints is explained in terms of its impact on future sales. 

    ASSESSMENT CRITERION 2 
    The effect of incorrect record keeping for refunds and exchanges on future orders is explained as it applies tot the store. 

    ASSESSMENT CRITERION 3 
    Security controls in respect to refunds and exchanges is explained as they apply to the organisation. 

    ASSESSMENT CRITERION 4 
    Refunds and exchanges are authorised according to organisational policy and procedures. 

    SPECIFIC OUTCOME 2 
    Authorise POS transactions. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    POS transactions requiring authorisation are identified as they apply to the organisation. 

    ASSESSMENT CRITERION 2 
    The effect of incorrectly authorised transactions is explained in terms of its effect on the customer and the organisation. 

    ASSESSMENT CRITERION 3 
    Policies and procedures for the authorisation of POS transactions are explained as they apply to the organisation. 

    ASSESSMENT CRITERION 4 
    POS transactions are authorised according to the policies and procedures of the organisation. 

    SPECIFIC OUTCOME 3 
    Schedule staff according to service requirements. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The method for identifying the trading patterns and POS staffing needs are explained as they apply to the organisation. 

    ASSESSMENT CRITERION 2 
    Trading patterns are identified and proposed staffing levels submitted for authorisation. 

    ASSESSMENT CRITERION 3 
    Agreed schedule is communicated to POS staff as required by the organisation. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Programmes leading to the award of credits from this unit standard will be accredited by the Wholesale and Retail SETA in its ETQA role. Anyone assessing a learner against this unit standard must be registered as an assessor with the Wholesale and Retail SETA ETQA.

    Internal Moderations will be performed by the Accredited Providers whilst the Wholesale and Retail ETQA will perform external moderations of assessments across the Accredited Providers according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The demonstrated understanding of:
  • The impact unhappy customers have on future sales.
  • How refunds and exchanges affect future orders.
  • Records required by the organisation in respect to refunds and exchanges.
  • Organisation's security requirements over items refunded or exchanged.
  • The different POS transactions that require authorisation and authorisation levels in the organisation.
  • The effect incorrectly authorised transactions have on customers and the organisation.
  • Organisation's policy and procedures for the authorising of POS transactions.
  • Organisation's trading patterns and POS staffing needs.
  • How the organisation identifies trading patterns. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Specific Outcome 1: Authorise refunds and exchanges.

    Assessment Criteria:
  • The importance of satisfying customers with complaints is explained in terms of its impact on future sales.

    Specific Outcome 2: Authorise POS transactions. 
    		•

    UNIT STANDARD CCFO WORKING 
    Specific Outcome 1: Authorise refunds and exchanges.

    Assessment Criteria:
  • Refunds and exchanges are authorised according to organisational policy and procedures.

    Specific Outcome 2: Authorise POS transactions.

    Assessment Criteria:
  • POS transactions are authorised according to the policies and procedures of the organisation.

    Specific Outcome 3: Schedule staff according to service requirements.

    Assessment Criteria:
  • Trading patterns are identified and proposed staffing levels submitted for authorisation.
  • Agreed schedule is communicated to POS staff as required by the organisation. 
    		•

    UNIT STANDARD CCFO ORGANISING 
    Specific Outcome 1: Authorise refunds and exchanges.

    Assessment Criteria:
  • Refunds and exchanges are authorised according to organisational policy and procedures.

    Specific Outcome 2: Authorise POS transactions.

    Assessment Criteria:
  • POS transactions are authorised according to the policies and procedures of the organisation. 
    		•

    UNIT STANDARD CCFO COLLECTING 
    Specific Outcome 2: Authorise POS transactions.

    Assessment Criteria:
  • Policies and procedures for the authorisation of POS transactions are explained as they apply to the organisation.

    Specific Outcome 3: Schedule staff according to service requirements.

    Assessment Criteria:
  • Trading patterns are identified and proposed staffing levels submitted for authorisation. 
    		•

    UNIT STANDARD CCFO COMMUNICATING 
    Specific Outcome 1: Authorise refunds and exchanges.

    Assessment Criteria:
  • Refunds and exchanges are authorised according to organisational policy and procedures.

    Specific Outcome 2: Authorise POS transactions.

    Assessment Criteria:
  • POS transactions are authorised according to the policies and procedures of the organisation. 
    		•

    UNIT STANDARD CCFO DEMONSTRATING 
    Specific Outcome 1: Authorise refunds and exchanges.

    Assessment Criteria:
  • Refunds and exchanges are authorised according to organisational policy and procedures.

    Specific Outcome 2: Authorise POS transactions.

    Assessment Criteria:
  • The effect of incorrectly authorised transactions is explained in terms of its effect on the customer and the organisation. 
    		•

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  57712   Further Education and Training Certificate: Generic Management  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  49397   National Certificate: Wholesale and Retail Operations Supervision  Level 4  Level TBA: Pre-2009 was L4  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  W&RSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.