SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Enhance, edit and organise electronic messages using a Graphical User Interface (GUI)-based messaging application 
SAQA US ID UNIT STANDARD TITLE
116935  Enhance, edit and organise electronic messages using a Graphical User Interface (GUI)-based messaging application 
ORIGINATOR
SGB Computer Sciences and Information Systems 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 10 - Physical, Mathematical, Computer and Life Sciences Information Technology and Computer Sciences 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 2  NQF Level 02  2 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
7571  Demonstrate the ability to use electronic mail software to send and receive messages  Level 2  NQF Level 02  3   

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for people who need to use electronic mail to send and receive messages either as a user of computers or as basic knowledge for a career needing this competency, like the ICT industry.

People credited with this unit standard are able to:
  • Explain legal, ethical and organisational issues in relation to the use of E-mail.
  • Work with multiple E-mail messages.
  • Manage E-mail messages.
  • Use the address book facilities of an electronic mail application.

    The performance of all elements is to a standard that allows for further learning in this area. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The credit value of this unit standard is calculated assuming a person is competent in the following:
  • Mathematical literacy and communication skills at least at NQF level 1.
  • Use generic functions in a Graphical User Interface (GUI)-environment (ID 117902 - NQF level 1).
  • Use electronic mail to send and receive messages (ID 116945 - NQF level 2). 
    		•

    UNIT STANDARD RANGE 
  • This standard is applicable to any messaging application that runs on any Graphical User Interface(GUI) operating system.
  • Where wording are not exact for the chosen operating system, the learner can choose the equivalent item or option to demonstrate competence in the specific outcome or assessment criteria. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain legal, ethical and organisational issues in relation to the use of Email. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The implications of legislation on the use of email in an organisation are explained in terms of transmission of information via the Internet. 
    ASSESSMENT CRITERION RANGE 
    The implications of current legislation on the use of information from the internet need to be included in explanations with reference to national and international practice. At least two laws need to be included.
     

    ASSESSMENT CRITERION 2 
    Implications to an organisation of providing Email facilities to individuals in the workplace are explained, in terms of security, and virus protection. 

    ASSESSMENT CRITERION 3 
    Security considerations of using the Internet for transmitting messages are described in terms of both security and its implications to the immediate environment. 
    ASSESSMENT CRITERION RANGE 
    At least 2 of: Digital Certificate, Encryption, Viruses, Spam Filter, unsolicited mail.
     

    SPECIFIC OUTCOME 2 
    Manage E-mail messages. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Default mail folders are identified and explained in terms of their purpose. 
    ASSESSMENT CRITERION RANGE 
    Inbox (messages received), outbox (messaged to be sent), sent messages (messages that have been sent), deleted messages, drafts (messages created but not sent).
     

    ASSESSMENT CRITERION 2 
    New mail folders are created in order to organize messages in an email application. 
    ASSESSMENT CRITERION RANGE 
    Minimum of two new mail folders.
     

    ASSESSMENT CRITERION 3 
    E-mail messages are manipulated between mail folders. 
    ASSESSMENT CRITERION RANGE 
    Moved, Copied.
     

    ASSESSMENT CRITERION 4 
    E-mail messages are sorted within a mail folder. 
    ASSESSMENT CRITERION RANGE 
    By date, by sender, by subject; ascending and descending.
     

    ASSESSMENT CRITERION 5 
    The priority of an outgoing message is changed within an email application, in order to allow urgent message to be sent first. 

    SPECIFIC OUTCOME 3 
    Use the address book facilities of an electronic mail application. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Address books are identified and explained in terms of their purpose and use. 
    ASSESSMENT CRITERION RANGE 
    At least two of: global address book, personal address book, special address books.
     

    ASSESSMENT CRITERION 2 
    An address is added to and removed from a personal address book. 
    ASSESSMENT CRITERION RANGE 
    At least one of: Copied from another address book, added manually, added from an E-mail message.
     


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    The relevant Education and Training Quality Authority (ETQA) must accredit providers before they can offer programmes of education and training assessed against unit standards.

    Moderation Process:
  • Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Performance of all elements is to be carried out in accordance with organisation standards and procedures, unless otherwise stated. Organisation standards and procedures may cover: quality assurance, documentation, security, communication, health and safety, and personal behaviour. An example of the standards expected is the standards found in ISO 9000 Certified Organisations.
  • Performance of all elements complies with the laws of the country operating in, especially with regard to copyright, privacy, health and safety, and consumer rights.
  • All activities must comply with any policies, procedures and requirements of the organisations involved, the ethical codes of relevant professional bodies and any relevant legislative and/ or regulatory requirements.
  • Performance of all elements is to be completed within the normal range of time and cost that would be expected in a professional environment (e.g. In a commercial or government organisation). 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in which responses display that decisions using critical and creative thinking have been made by understanding the uses and benefits of using an Email application. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one`s activities responsibly and effectively by organizing email messages into relevant folders within an Email application. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise, and critically evaluate information by receiving, analyzing, organizing and critically evaluating email messages sent and received. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language skills in the modes of oral and/or written persuasion when engaging with the subject by creating and responding to Emails relevant to a specific topic. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility towards the environment and health of others by using an Email application to communicate to others in various places in a wide spread area. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard has replaced 7571, which was " Demonstrate the ability to use electronic mail software to send and receive messages", Level 2, 3 Credits.

    Definitions:
  • "Internet" refers to a global network connecting millions of computers. More than 100 countries are linked into exchanges of data, news and opinions.
  • "E-Mail" and Email both refer to the same facility and are used interchangeably in this unit standard, with the same meaning.
  • "Web Browser" refers to a software application used to locate and display web pages. The two most popular browsers are Netscape Navigator and Microsoft Internet Explorer. Both of these are graphical browsers, which means that they can display graphics as well as text.

    This unit standard is not suitable for assessment by simulation.

    Common GUI functions like printing, using a pointing device and using the HELP facility are covered in a generic unit standard (ID 117902) and should be assessed as part of the mentioned standard.

    Possible laws applicable to this standard could include acts like Access to Information Acts; Copyright Acts, Constitution of the Country being assessed in.

    Abbreviations:
  • PC - Personal computer.
  • CD - Compact disk.
  • GUI - Graphical User Interface.
  • LAN - Local area network.
  • ISP - Internet Service Provider. 
    		•

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  61591   National Certificate: Information Technology: End User Computing  Level 3  NQF Level 03  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  61755   General Education and Training Certificate: Business Practice  Level 1  NQF Level 01  Reregistered  2023-06-30  SERVICES 
    Elective  59015   National Certificate: Gas Installations  Level 2  NQF Level 02  Reregistered  2023-06-30  CHIETA 
    Elective  61929   National Certificate: Pulp and Paper Operations  Level 2  NQF Level 02  Reregistered  2023-06-30  FPMSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 4U 
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    9. Acorser Corporate & Business Consulting t/a Acorser Academy 
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    13. Added Advantage Academy 
    14. Addskills Computer Training 
    15. ADOM TECHNOLOGIES 
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    18. Afric Training Centre and Security Studies PTY LTD 
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    36. ATTI IT SOLUTIONS (Bloemfontei 
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    38. ATTI Nelspruit Pty Ltd 
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    40. Aviwe Business Development and 
    41. AVUXENI COMPUTER ACADEMY KZN 
    42. Awona Technologies cc 
    43. AWRISE 
    44. Bacom Computers 
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    58. Blue Ora Pty Ltd 
    59. Bogosi Properties 
    60. Bokamoso Skills and Economic Development Centre 
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    63. Bosasa Youth Development Centres (PTY) LTD 
    64. Brainwave Projects 1430 cc 
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    67. Business Optimization Training Institute (Pty) Ltd 
    68. BYTES PEOPLE SOLUTIONS (PTY) LTD 
    69. Cape Innovation Technology Initiative 
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    71. Careers IT 
    72. CENTRE FOR EXCELLENCE & PROFESSIONAL TRAINING 
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    78. Clean Heat Academy 
    79. College Africa Group (Pty) Ltd 
    80. COLUMBUS TECHNOLOGIES PTY LTD 
    81. Comfortable Tech 
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    83. CompEd IT Training 
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    88. Computer and Careers 
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    125. Ekurhuleni Artisans and Skills Training Centre Pty Ltd 
    126. Elangeni Training Institute 
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    179. Imbizo Training and Development Consultants Cc 
    180. Impact Sourcing Academy - NPO 
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    183. INDALO TRADINGS PTY LTD 
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    196. ISISEKELO TRAINING SOLUTIONS PTY LTD 
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    199. IT Academy 
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    202. Ithemba IT Solution 
    203. ITI 
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    217. KC Skills Development 
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    265. Matiwane Computer Networks (Pty) Ltd 
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    267. Mcanyi Group 
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    269. Mentec Group PTY LTD 
    270. Metanoia Ratings PTY LTD 
    271. Mikyle Consulting 
    272. MIRANDANEL TRADING ENTERPRISE CC 
    273. Mmanape Private Technical Coll 
    274. MMELA VILLAGE TECHNOLOGIES (PT 
    275. MND Training and Projects 
    276. Mogapi Education Group 
    277. MOKALENG IT 
    278. Moripe Business Training and C 
    279. Moripe Business Training and Consultants 
    280. MORTERBOARD TRAINING SOLUTIONS 
    281. Motheo Skills Entity 
    282. Mothusi Management Consultants 
    283. Motlhamme Executive Management 
    284. Moving Ahead Development Agenc 
    285. MP Avuxeni Computer Academy 
    286. Mpande Technologies cc 
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    289. Mufuka Business and Technical 
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    292. Mzulwini Traders 
    293. Nape Angwato Trading 
    294. Natfin Holdings Pty Ltd 
    295. NBC Technologies 
    296. NCC - Vereeniging 
    297. Nchebeko Skills Consultancy (PTY) LTD 
    298. NCM Computer and Business Academy 
    299. Ndulita Solutions 
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    309. Nolwazi Stem Education for The 
    310. Nomasojabula Computer Project 
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    312. Ntamunde Investment 
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    314. NTHABISENG LETSELI GROUP PTY LTD 
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    336. Ponds of Watts 
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    364. S and F I T Training and Development Centre 
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    366. SA CAMPUS ON THE GO 
    367. SA College of Technology (PTY) 
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    381. Siyabonga Multi - Purpose Centre 
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    389. Sovereign Skills Development Institute (Pty) 
    390. Sparrow FET Enterprises 
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    392. Spears Business and Life Couch Consulting (Pty) Ltd 
    393. SPLS Consultants (Pty) Ltd 
    394. Springs Comtech College 
    395. Star Light Consulting 
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    435. TSP COLLEGE 
    436. TURFLOOP TRAINING SERVICES CC 
    437. Two Aces Learnerships 
    438. Ubuhlanti Sances Trading (Pty) Ltd 
    439. UBUNTU PRO SOLUTIONS TRAINING 
    440. Ukwazi Academy and Corporate S 
    441. Umbrella Training and Development 
    442. Umbusi Consulting Services 
    443. Urban Journey 
    444. UTHINGO BRITE SERVICES 
    445. Varsity Institute of Science & Technology (Pty)Ltd 
    446. Vastratech Pty) Ltd 
    447. Visionary Skill Academy 
    448. VM HR Consultants & Projects Management 
    449. Vodacom (Pty) Ltd 
    450. VRV SINGH ENTERPRISES LTD 
    451. VUTHLARI MARKETING CONSULTING 
    452. Waterberg TVET College 
    453. Wavelengths Technology Training Institute 
    454. Wellinkwise Pty Ltd 
    455. Westrand Youth Development 
    456. Whitestone College 
    457. WORK SKILLS RESOURCES CC 
    458. Working Solution International 
    459. WW.IT-IQ Training & Solutions 
    460. Xylo Trading 12 (Pty) Ltd 
    461. YAB Business Solutions (Pty)Ltd 
    462. YITRO INNOVATIONS 
    463. Yonet Training Academy 
    464. Your Soul Puzzle 
    465. Youth Media Movement 
    466. ZA WIT (PTY) LTD 
    467. Zealot Business College 
    468. Zikode Development Trust 
    469. ZIPHELELE RURAL DEVELOPMENT AC 
    470. ZJ Africa Learn 


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